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Why i can´t run W.Live Mail and W. Live Messenger

    Question

  • I can´t run neither Windows Live Mail nor W.Live Messenger in W. 7.  Mistake Nº 80048820. Date and time is correct and Firewall was properly shape. I need both programas. I think problem is in I. Exp. 8. ¿Any help?

    hocanziani@yahoo.es
    Monday, March 23, 2009 3:32 PM

Answers

  •  

    Hi,

     

    I suggest you take an uninstalling and performing a clean installation of Windows Live Essentials to test the problem.

     

    If it doesn’t work, please remove the temporary files and folders from the computer:

     

    1.  Click Start , type cleanmgr in the Start Search box, and then press ENTER. 

    2.  On the Disk Cleanup tab, make sure that only the following options are selected:

     

    Downloaded Program Files 

    Temporary Internet Files 

    Temporary files 

    Hibernation File Cleaner 

    Recycle Bin 

    Thumbnails 

     

    3.  Confirm deletion of the files, and then run the Disk Cleanup utility. 

     

    If the issue still persists after taking suggestions above, could you please confirm the following points?

     

    1.       Have you been experiencing this issue on all computers that you sign in from with this Messenger ID?

    2.       Did you install any new software such as a firewall or antivirus or any other software on your computer recently?

    3.       If you have a router in your home network environment, have you tired directly connecting to the Internet , bypassing the router and verified if it works?

    4.       Have you been able to sign in to Web Messenger? To verify this, visit http://webmessenger.msn.com and sign in to Web Messenger.

     

    Thanks.

    Wednesday, March 25, 2009 9:20 AM