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Bad pool caller /bad pool header error messages after upgrade to Windows 8.1 RRS feed

  • Question

  • I get the blue screen with "Bad pool caller" or "Bad pool header" messages, and the Vaio keeps restarting over and over. It only happens when connected to the internet though. This issue only started after upgrading from windows 8 to windows 8.1. I really wish I did not run this upgrade.  Please help me
    Thursday, December 19, 2013 1:48 PM

Answers


  • Hi,

    In addition to Team Zigzag said, it may be caused by netio.sys.

    I suggest you disabling NetBIOS over TCP/IP to test the issue.
    1.Press Win+R, and type ncpa.cpl.
    2.Right-click network adapter, and select Properties.
    3.Double-click Internet Protocol Version 4(TCP/IPv4),
    4.click Advanced, and then click the WINS tab.
    Click Disable NetBIOS over TCP/IP, and then click OK three times.

    If the issue still persists, as zigzag said, please uninstall the Kaspersky to test it.

    You can use Windows Defender to help combat malware.

    Regards,


    Kelvin hsu
    TechNet Community Support

    • Proposed as answer by ZigZag3143x Friday, December 27, 2013 7:53 AM
    • Marked as answer by ZigZag3143x Monday, December 30, 2013 8:13 PM
    Friday, December 27, 2013 7:38 AM
  • SV

    These were Related to klwfp.sys Network filtering component from Kaspersky Lab AND McAfee.  It is never a good idea to have more than one active malware application running.

    I would remove both and use the built in defender

    http://support.kaspersky.com/downloads/utils/kavremover10.zip

    http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

    *** WARNING: Unable to verify timestamp for klwfp.sys
    *** ERROR: Module load completed but symbols could not be loaded for klwfp.sys
    GetPointerFromAddress: unable to read from fffff8006b15d150
    GetUlongFromAddress: unable to read from fffff8006b15d208
    Probably caused by : NETIO.SYS ( NETIO! ?? ::FNODOBFM::`string'+797c )
    



    Wanikiya and Dyami--Team Zigzag

    • Marked as answer by ZigZag3143x Monday, December 30, 2013 8:13 PM
    Thursday, December 26, 2013 7:48 PM

All replies

  • Hi,

    According to your description, I suggest you upload the Dump file so that we can help you analyze the issue.

    The Dump file path:

    C:\Windows\Minidump

    If you cannot find the file, please refer to the following link to generate Dump file.

    http://www.thewindowsclub.com/automatic-memory-dump-settings-windows-8

    Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

    Meanwhile, since it only happened when connected to the internet, it may be caused by network adapter driver, please update the latest version driver to check the result.

    Keep post.

    Regards,


    Kelvin hsu
    TechNet Community Support

    Friday, December 20, 2013 7:12 AM
  • Many thanks for your reply.

    This page did not allow me to reply with a link to the uploaded Dump files. What can I do

    Tuesday, December 24, 2013 7:18 PM
  • Many thanks for your reply.<o:p></o:p>

    My Dump file is on the following link:<o:p></o:p>


    Any help will be much appreciated.<o:p></o:p>

    Kind regards, <o:p></o:p>

    Tuesday, December 24, 2013 7:32 PM
  • Hi,

    I cannot see your link. Please post the link again.

    If you cannot post the link, please use the following link to verify your account.

    http://social.msdn.microsoft.com/Forums/en-US/ceb31cd8-39fc-4af9-ac77-1dff965dfcf0/verify-your-account-10?forum=reportabug

    Note: I highly recommend you use SkyDrive to upload collected files and to post screen shots/pictures. Although you might not be used to it, SkyDrive features a lot of free advanced functionality around file storage capacity, sharing, privacy, and collaboration:

    http://skydrive.com

    Thanks for your understanding.

    Regards,


    Kelvin hsu
    TechNet Community Support

    Wednesday, December 25, 2013 1:24 AM
  • Many thanks for your reply. I believe my account is now verified

    My Dump file is on the following link:

    https://skydrive.live.com/#cid=29C407DC4FA8CACF&id=29C407DC4FA8CACF%21105

    Any help will be much appreciated.

    Kind regards, 

    Thursday, December 26, 2013 6:39 PM
  • SV

    These were Related to klwfp.sys Network filtering component from Kaspersky Lab AND McAfee.  It is never a good idea to have more than one active malware application running.

    I would remove both and use the built in defender

    http://support.kaspersky.com/downloads/utils/kavremover10.zip

    http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

    *** WARNING: Unable to verify timestamp for klwfp.sys
    *** ERROR: Module load completed but symbols could not be loaded for klwfp.sys
    GetPointerFromAddress: unable to read from fffff8006b15d150
    GetUlongFromAddress: unable to read from fffff8006b15d208
    Probably caused by : NETIO.SYS ( NETIO! ?? ::FNODOBFM::`string'+797c )
    



    Wanikiya and Dyami--Team Zigzag

    • Marked as answer by ZigZag3143x Monday, December 30, 2013 8:13 PM
    Thursday, December 26, 2013 7:48 PM
  • SV

    These were Related to klwfp.sys Network filtering component from Kaspersky Lab AND McAfee.  It is never a good idea to have more than one active malware application running.

    I would remove both and use the built in defender

    http://support.kaspersky.com/downloads/utils/kavremover10.zip

    http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

    *** WARNING: Unable to verify timestamp for klwfp.sys
    *** ERROR: Module load completed but symbols could not be loaded for klwfp.sys
    GetPointerFromAddress: unable to read from fffff8006b15d150
    GetUlongFromAddress: unable to read from fffff8006b15d208
    Probably caused by : NETIO.SYS ( NETIO! ?? ::FNODOBFM::`string'+797c )



    Wanikiya and Dyami--Team Zigzag

    Thank you for your reply.

    When this issue started, I disabled Kaspersky but the Vaio continued to crash with the blue screen (all this happened only after the upgrade from Windows 8 to Windows 8.1). So do you think that if I remove Kaspersky it will resolve the issue? Please confirm if it is safe to use my laptop with no anti-virus installed?

    Many thanks,

    Thursday, December 26, 2013 9:35 PM

  • Hi,

    In addition to Team Zigzag said, it may be caused by netio.sys.

    I suggest you disabling NetBIOS over TCP/IP to test the issue.
    1.Press Win+R, and type ncpa.cpl.
    2.Right-click network adapter, and select Properties.
    3.Double-click Internet Protocol Version 4(TCP/IPv4),
    4.click Advanced, and then click the WINS tab.
    Click Disable NetBIOS over TCP/IP, and then click OK three times.

    If the issue still persists, as zigzag said, please uninstall the Kaspersky to test it.

    You can use Windows Defender to help combat malware.

    Regards,


    Kelvin hsu
    TechNet Community Support

    • Proposed as answer by ZigZag3143x Friday, December 27, 2013 7:53 AM
    • Marked as answer by ZigZag3143x Monday, December 30, 2013 8:13 PM
    Friday, December 27, 2013 7:38 AM
  • Sony_V

    It is not safe to do so PLUS you cannot just disable Kaspersky it must be removed.  If you are tied to it you can re-install it after you stop crashing.


    Wanikiya and Dyami--Team Zigzag

    Friday, December 27, 2013 7:52 AM
  • Hi Kelvin, 

    Many thanks for your reply. I followed what the Team Zigzag suggested and the pc is working fine for the last 72 hours! :). I just removed Mcafee and kept Kaspersky antivirus.

    I have saved the NetBIOS steps you suggested above in case the same problem returns.

    Will keep you posted if any thing new happens.

    Thanks and regards, 

    Monday, December 30, 2013 7:28 PM
  • Hi Wanikiya and Dyami-- Team Zigzag

    Many thanks for your reply. I'm gald to tell you that the pc is working fine fonot crashing when online over the past 72 hours! :). Initially, I re-installed the Atheros driver but the problem was the same. Then,the pc worked fine after I removed McAfee as you kindly suggested (NB: Kaspersky antivirus kept).

    Will keep you posted if any thing new happens.

    Thanks and regards, 

    Monday, December 30, 2013 7:34 PM
  • SV

    Glad to see you are working and thanks for letting us know.  If I were you I would replace Kaspersky with either the built in defender or almost any other malware application.  IMHO I would stay clear of McAfee, Kaspersky, & Symantec.

    Good luck & happy holiday.


    Wanikiya and Dyami--Team Zigzag

    Monday, December 30, 2013 8:13 PM
  • Hi Folks,

    Would highly appreciate if you could have a look on my dump too. I am getting the BAD_POOL_HEADER BSOD  every alternate day.

    link to my dump: https://onedrive.live.com/?cid=AAEC507C2C950149&id=AAEC507C2C950149%21105

    I am using Asus Ultrabook X201E

    Win 8.1

    Intel cote i3 3rd Gen. 4GB RAM

    Kindly help.

    Regards

    Rajiv

    Thursday, October 2, 2014 6:12 PM