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BSOD with both Kernal Security Check Error and Bad Pool Header. RRS feed

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    I have a HP DV7 laptop with Windows 8.1. It has BSOD with both Kernal Security Check Error and Bad Pool Header.

    Despite doing all the built in HP tests, there is nothing. Using an Anker HardDrive Dock results in the identical errors on another machine.

    Bottom line, even if I could see the DMP files (which I cannot); because the machine fails to boot, there are no files to be copied.

    I have tried various AIO and UEFI disks and USB, and the laptop NEVER accepts the PREINSTALL environment. Being unable to use the Anker has never happened. I seem completely locked out of the drive. Any suggestions? Thx.

    Bruce A Ades

    • Split by ZigZag3143x Saturday, February 28, 2015 3:15 PM
    Saturday, February 28, 2015 2:52 PM

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    Hi Texas_Bruiser

    Some required details are needed for us to help you.

    Ensure that the BIOS/UEFI has been configured to allow boot from DVD/CD or USB.

    When you attempted to boot into PREINSTALL environment (PE) by using disks or USB, we need more details about error message or what happened?

    If your computer cannot even boot into Windows PE by using installation media, we suggest you check if memory and other hardware are works properly on this computer. Also try to plug this hard disk on other computer as data volume, see if the hard disk works.

    Regards

    D. Wu

    Tuesday, March 3, 2015 8:26 AM