Unable to change windows 8 user password RRS feed

  • Question

  • hello everyone! i changed my password on my hotmail account and now i m unable to change my pc password. i have windows 8 pro. i have to sign in with my old password for my pc but i sign in with my new password for hotmail. 

    please help!!!!!

    Friday, February 28, 2014 2:20 PM


  • Hi,

    What's your network situation? This problem probably caused by user credential sync problem. You can use the following method to change your password.

    Open Run, type rundll32.exe keymgr.dll,KRShowKeyMgr

    Then change your hotmail account password for test.

    If problem persists, you may need to delete this account and then readd it.

    Roger Lu
    TechNet Community Support

    Tuesday, March 4, 2014 2:22 AM