what is happening? RRS feed

  • Question

  • I was setting up my mom's new dell laptop with windows 7 professional.  everything was running very smoothly on it until she asked me to install her at&t USBConnect Mercury Laptop connect device.  i installed the software, and opted not to have at&t communications software control my network connections.  After the restart the computer would not connnect to the wireless network that had previuously been set up.  When i attempted to open the network interface, it would animate as if i had clicked on it, but it wouldn't open the bar.  when i attempted to open the networks and sharing menu, the program would show up in my task manager as running but would never acutally open.  when i attempted to open the at&t communications manager it would open its loading screen, but would not open or show up in the task manager.  i then uninstalled the at&t communications manager software and restarted.  now the network management tool is missing from the bottom bar entirely, and when i attempt to open networks and sharing, it does the same as before.  all this is compounded by the fact that im doing this for my mom, and have not used a windows computer with any frequency since the early xp days.  i'm in a little bit over my head hear and i need some help to know what the ____ is happening to this 6 hour old computer. 

    Wednesday, December 16, 2009 2:39 AM