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WiFi connected but no internet access RRS feed

  • Question

  • I upgraded to windows 10 recently and laptop was working fine, able to connect to internet with no issues. A few days ago, it just would not load any webpages despite showing its connected to WiFi. I've tried several solutions found online but nothing works. I even restored to system which wiped out all my programs/apps but still doesn't work. It's worse now cause I completely cannot use the laptop beyond listening to music files.

    Laptop: Asus K43S 2011 model

    WiFi: Overseas hotel free wifi (need to login from server page, usually brings me to server page automatically)

    Other devices: phone & tablet connects with no issues

    Solutions tried: restarting, restoring system, reset winsock, turn off firewall, ipconfig (response seen), ping google (request timed out)

    I need a laptop for school and if cannot resolve this soon I might have to buy a new one. Anybody knows how to fix this?

    Thanks in advance

    Wednesday, September 16, 2015 5:29 AM

Answers

  • Hi JaclynT,

    First of all, please reinstall the network driver to have a check.
    For the network issue, the built-in troubleshoot tool is usually useful.
    Control Panel\All Control Panel Items\Troubleshooting\All Categories\Network Adapter

    Try the following command line to reset the TCP/IP stack.
    ipconfig /flushdns (Clear the dns cache)
    nbtstat -RR (release and refesh NetBIOS names)
    netsh int ip reset (reset ip settings)
    netsh winsock reset (Reset Winsock Catalog)
    Reboot

    I hope these will be helpful.

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Thursday, September 17, 2015 7:54 AM
    Moderator

All replies

  • showing its connected to WiFi

    How?  Do these commands in a cmd window confirm that?

    netsh  wlan  sh  in  "Wi-Fi"  |  findstr  /i  "conn"

    netsh  in  ip  sh  dn  "Wi-Fi"

    cannot use the laptop beyond listening to music files.

    What about a Homegroup?  Can you "listen to music files" from your "phone and tablet"?   <eg>

    Also, if the "server page" is a local page you may be able to access it then too.

    Check with this PowerShell command for how you are doing.

    PS>Get-NetConnectionProfile -InterfaceAlias "Wi-Fi" | Out-String -Stream | Select-string "y"

    (assuming you don't have an SSID with a y in it?  <eg>)

     

    HTH



    Robert Aldwinckle
    ---

    Wednesday, September 16, 2015 6:34 AM
  • I did the following commands and this is what i got:

    netsh wlan sh in "WiFi" | findstr /i "conn"

    State: connected

    Connection mode : auto connect

    netsh in ip sh dn "WiFi"

    DNS servers configured through DHCP: 10.59.0.1

    Register with which suffix: Primary only

    I'm listening to music based on original music files on the computer and not via any access to outside sources..

    Wednesday, September 16, 2015 9:49 PM
  • DNS servers configured through DHCP: 10.59.0.1

    That looks like a clue.  Can you reach that via tracert?

    Alternatively, try using nslookup for a different DNS server.

    nslookup  technet.microsoft.com  8.8.8.8

    If that works you could use  netsh  to set a  static  DNS server address

    netsh in  ip  set  dn  name="Wi-Fi"  source=static  address=8.8.8.8  register=none

     

    Good luck



    Robert Aldwinckle
    ---

    Wednesday, September 16, 2015 10:39 PM
  • Hi JaclynT,

    First of all, please reinstall the network driver to have a check.
    For the network issue, the built-in troubleshoot tool is usually useful.
    Control Panel\All Control Panel Items\Troubleshooting\All Categories\Network Adapter

    Try the following command line to reset the TCP/IP stack.
    ipconfig /flushdns (Clear the dns cache)
    nbtstat -RR (release and refesh NetBIOS names)
    netsh int ip reset (reset ip settings)
    netsh winsock reset (Reset Winsock Catalog)
    Reboot

    I hope these will be helpful.

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Thursday, September 17, 2015 7:54 AM
    Moderator