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"Your PC ran into a problem and needs to restart" message - Repeating Restart Problem RRS feed

  • Question

  • My laptop reboots whenever I leave it on standby. Which means without moving the mouse or doing anything just idle, and it reboots. And its kinda annoying especially when I'm downloading things.

    I don't know what the problem is but I know the solution can be seen by looking at the minidump files which I don't actually know how to check, so if anyone can tell me what the problem is that would really be great. Here are my minidump files https://skydrive.live.com/redir?resid=5841186EEBE44530!107

    Thursday, October 17, 2013 2:33 PM

Answers

  • Most of the time you get this crash:

    Bug Check 0x7A: KERNEL_DATA_INPAGE_ERROR

    http://msdn.microsoft.com/en-us/library/ff559211%28v=vs.85%29.aspx

    The KERNEL_DATA_INPAGE_ERROR bug check has a value of 0x0000007A. This bug check indicates that the requested page of kernel data from the paging file could not be read into memory.

    So you should check your HDD.

    YOu also got a crash which MAY caused by Avast (aswSP.sys).

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    BAD_POOL_HEADER (19)
    The pool is already corrupt at the time of the current request.
    This may or may not be due to the caller.
    The internal pool links must be walked to figure out a possible cause of
    the problem, and then special pool applied to the suspect tags or the driver
    verifier to a suspect driver.
    Arguments:
    Arg1: 0000000000000003, the pool freelist is corrupt.
    Arg2: fffff8a00dccba90, the pool entry being checked.
    Arg3: 44c48b48cccccccc, the read back flink freelist value (should be the same as 2).
    Arg4: fffff8a00dccba90, the read back blink freelist value (should be the same as 2).
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x19_3
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    PROCESS_NAME:  services.exe
    
    CURRENT_IRQL:  1
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    LAST_CONTROL_TRANSFER:  from fffff80012cde540 to fffff80012ac6440
    
    STACK_TEXT:  
    fffff880`18f9bf58 fffff800`12cde540 : 00000000`00000019 00000000`00000003 fffff8a0`0dccba90 44c48b48`cccccccc : nt!KeBugCheckEx
    fffff880`18f9bf60 fffff800`12ed1d18 : 00000000`00000002 fffff880`18f9c480 fffff880`18f9c480 fffff800`00000001 : nt!ExFreePool+0x3ec
    fffff880`18f9c030 fffff800`12f629a9 : fffff880`18f9c2b0 fffff880`18f9c270 fffff880`18f9c370 00000000`00000000 : nt!CmpConstructName+0x69
    fffff880`18f9c080 fffff880`0424b0f6 : 00000000`0000001d fffff880`18f9c0d3 00000000`00000000 fffff800`12cdc20a : nt!CmCallbackGetKeyObjectID+0x8d
    fffff880`18f9c0b0 00000000`0000001d : fffff880`18f9c0d3 00000000`00000000 fffff800`12cdc20a 00000000`01000000 : aswSP+0x1f0f6
    fffff880`18f9c0b8 fffff880`18f9c0d3 : 00000000`00000000 fffff800`12cdc20a 00000000`01000000 00000000`00000001 : 0x1d
    fffff880`18f9c0c0 00000000`00000000 : fffff800`12cdc20a 00000000`01000000 00000000`00000001 fffff8a0`0167ab00 : 0xfffff880`18f9c0d3
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!ExFreePool+3ec
    fffff800`12cde540 cc              int     3
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  nt!ExFreePool+3ec
    
    FOLLOWUP_NAME:  Pool_corruption
    
    IMAGE_NAME:  Pool_Corruption
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    IMAGE_VERSION:  6.2.9200.16628
    
    MODULE_NAME: Pool_Corruption
    
    BUCKET_ID_FUNC_OFFSET:  3ec
    
    FAILURE_BUCKET_ID:  0x19_3_nt!ExFreePool
    
    BUCKET_ID:  0x19_3_nt!ExFreePool
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:0x19_3_nt!exfreepool
    
    FAILURE_ID_HASH:  {64549bb1-eb15-58f0-046b-157e9134346a}
    
    Followup: Pool_corruption
    ---------
    
    6: kd> lmvm aswSP
    start             end                 module name
    fffff880`0422c000 fffff880`0428e000   aswSP    T (no symbols)           
        Loaded symbol image file: aswSP.SYS
        Image path: \SystemRoot\System32\Drivers\aswSP.SYS
        Image name: aswSP.SYS
        Timestamp:        Fri Aug 30 09:38:13 2013

    update to the new version 9 and look if this fixes it.


    "A programmer is just a tool which converts caffeine into code"

    Thursday, October 17, 2013 6:42 PM
    Answerer