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BSOD caused by NetIO.sys on Windows 7 Ultimate x64 RRS feed

  • Question

  • Hi! I have a real problem going on with my machine. I have a Dell Studio 1558 with 8GB of RAM, Intel i7 Processor Q 840 @ 1.87 GHz (8M cache), 64-bit Operating System and ATI Mobility Radeon HD 5470 1 GB Graphic Card with Windows 7 Ultimate edition.

    Now, my computer use get shut down automatically with a blue screen error message. Initially I didn't have any idea what could be the cause of the problem, so I had Dell engineers changed the motherboard, cooling fan and thermal pad of the machine thinking that it might be some hardware issue but it didn't really help. I even installed a new fresh copy of Windows, formatting the whole HDD and that even didn't go for a penny So, after all the research work, I came to know about "Windbg" tool. I tried to debug the files that were left into the "C:\Windows\Minidump" folder.

    (NOTE- I've absorved that my computers only gets shutdown only after I try running Utorrent. It happens after sometime, when I try runing Utorrent).

    So, here is what I got as a result:-


    Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Windows\Minidump\032711-14539-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    WARNING: Whitespace at end of path element
    Symbol search path is: http://msdl.microsoft.com/download/symbols

    Executable search path is:
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
    Machine Name:
    Kernel base = 0xfffff800`03200000 PsLoadedModuleList = 0xfffff800`03445e90
    Debug session time: Sun Mar 27 01:46:00.691 2011 (UTC + 5:30)
    System Uptime: 0 days 0:47:37.653
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ................................................................
    .
    Loading User Symbols
    Loading unloaded module list
    .........
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck D1, {28, 2, 0, fffff880015b1b2d}

    Probably caused by : NETIO.SYS ( NETIO!RtlCopyBufferToMdl+1d )

    Followup: MachineOwner
    ---------

    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 0000000000000028, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff880015b1b2d, address which referenced memory

    Debugging Details:
    ------------------


    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800034b10e8
     0000000000000028

    CURRENT_IRQL:  2

    FAULTING_IP:
    NETIO!RtlCopyBufferToMdl+1d
    fffff880`015b1b2d 448b5228        mov     r10d,dword ptr [rdx+28h]

    CUSTOMER_CRASH_COUNT:  1

    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

    BUGCHECK_STR:  0xD1

    PROCESS_NAME:  System

    TRAP_FRAME:  fffff8800335a620 -- (.trap 0xfffff8800335a620)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=fffff8800335a840 rbx=0000000000000000 rcx=0000000000000000
    rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff880015b1b2d rsp=fffff8800335a7b0 rbp=fffff8800335a8e0
     r8=00000000ffffffbc  r9=0000000000000044 r10=0000000000000000
    r11=fffffa8007945330 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl zr na po nc
    NETIO!RtlCopyBufferToMdl+0x1d:
    fffff880`015b1b2d 448b5228        mov     r10d,dword ptr [rdx+28h] ds:00000000`00000028=????????
    Resetting default scope

    LAST_CONTROL_TRANSFER:  from fffff8000327fbe9 to fffff80003280640

    STACK_TEXT: 
    fffff880`0335a4d8 fffff800`0327fbe9 : 00000000`0000000a 00000000`00000028 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    fffff880`0335a4e0 fffff800`0327e860 : fffffa80`08ba73c0 fffff880`0172edd2 00000000`00000001 00000000`00000044 : nt!KiBugCheckDispatch+0x69
    fffff880`0335a620 fffff880`015b1b2d : fffffa80`0779d140 00000000`0000005e fffffa80`07c8a940 00000000`000021d0 : nt!KiPageFault+0x260
    fffff880`0335a7b0 fffff880`017725ec : 00000000`00000000 fffff880`01741376 00000000`00000001 fffffa80`00000004 : NETIO!RtlCopyBufferToMdl+0x1d
    fffff880`0335a810 fffff880`0173e963 : fffffa80`07945330 00000000`00000001 fffffa80`0779d140 00000000`00000000 : tcpip! ?? ::FNODOBFM::`string'+0x1d6ef
    fffff880`0335a880 fffff880`0172cd54 : fffffa80`06f5c8e0 00000000`0000a6fc fffff880`0335ad78 fffffa80`07d6d000 : tcpip!TcpTcbCarefulDatagram+0x543
    fffff880`0335aa30 fffff880`0172b5ea : fffffa80`07c45980 fffff880`01723a00 fffffa80`07c046a0 00000000`00000000 : tcpip!TcpTcbReceive+0x724
    fffff880`0335ac20 fffff880`0172d2ab : fffffa80`07e63112 fffffa80`07d6d000 00000000`00000000 fffff880`0335af00 : tcpip!TcpMatchReceive+0x1fa
    fffff880`0335ad70 fffff880`01724137 : fffffa80`07c45980 fffffa80`07c3a6fc fffffa80`00007636 00000000`00007636 : tcpip!TcpPreValidatedReceive+0x36b
    fffff880`0335ae40 fffff880`01723caa : 00000000`00000000 fffff880`01833800 fffff880`0335b000 fffff800`033abfbd : tcpip!IppDeliverListToProtocol+0x97
    fffff880`0335af00 fffff880`017232a9 : fffff8a0`0b0a3610 00000000`c0000503 fffff880`0335b0d0 fffff880`0335aff0 : tcpip!IppProcessDeliverList+0x5a
    fffff880`0335afa0 fffff880`01720fff : fffff880`01833800 fffffa80`07e63102 fffff880`01833800 fffff880`01833800 : tcpip!IppReceiveHeaderBatch+0x23a
    fffff880`0335b080 fffff880`017205f2 : fffffa80`08460f50 00000000`00000000 fffffa80`08460000 00020006`00000001 : tcpip!IpFlcReceivePackets+0x64f
    fffff880`0335b280 fffff880`0179475a : 00000000`00000240 00000000`00000011 fffffa80`08460010 fffff880`0335b4c0 : tcpip!FlpReceiveNonPreValidatedNetBufferListChain+0x2b2
    fffff880`0335b360 fffff800`0328d078 : fffff8a0`00004ac0 fffff880`0335b400 fffffa80`06dcbb60 00000000`00000001 : tcpip! ?? ::FNODOBFM::`string'+0x56e52
    fffff880`0335b3b0 fffff880`01720152 : fffff880`0171f9b0 fffff880`00000040 fffff8a0`0cb33400 00000000`00000001 : nt!KeExpandKernelStackAndCalloutEx+0xd8
    fffff880`0335b490 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : tcpip!FlReceiveNetBufferListChain+0xb2


    STACK_COMMAND:  kb

    FOLLOWUP_IP:
    NETIO!RtlCopyBufferToMdl+1d
    fffff880`015b1b2d 448b5228        mov     r10d,dword ptr [rdx+28h]

    SYMBOL_STACK_INDEX:  3

    SYMBOL_NAME:  NETIO!RtlCopyBufferToMdl+1d

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: NETIO

    IMAGE_NAME:  NETIO.SYS

    DEBUG_FLR_IMAGE_TIMESTAMP:  4ce79381

    FAILURE_BUCKET_ID:  X64_0xD1_NETIO!RtlCopyBufferToMdl+1d

    BUCKET_ID:  X64_0xD1_NETIO!RtlCopyBufferToMdl+1d

    Followup: MachineOwner
    ---------

    -----------------------------------------------------------------------------------------------------------------------------------------------------------------------

    -----------------------------------------------------------------------------------------------------------------------------------------------------------------------

    I came across a form http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/77b2201a-1848-4164-a2c7-3ebbdb1e3020 Now if, you see here a member named "DestructoBun" almost had similar problem and in reply to that, member named "Mr X" replied to with http://support.microsoft.com/kb/979278/en as a MS Hotfix. I even tried that which is a zip file. I tried unzippng this one and tried to run it but it says "The Update is not applicable to your computer". I don't understand WHY??????

    I really didn't have any shot left to try. If anyone can please help me, I'll deeply appreciate it.

     

    Thank's

    Aman Gill.

    P.S- Especially, I'm counting on Mr. X and Andre Ziegler for help :-)

    (NOTE- I've absorved that my computers only gets shutdown only after I try running Utorrent. It happens after sometime, when I try runing Utorrent).


    Amandeep Singh Gill
    Sunday, March 27, 2011 10:42 AM

All replies

  • Update the Network card drivers. if this doesn't work, upload the dmp files. I look at them.
    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Sunday, March 27, 2011 1:19 PM
  • @ Andre :-

    Mate, can you please tell me "How to update Network Card drivers" 'coz as far my understanding I went to Device Manager, clicked on the Network adapters. Under it there were 5 adapters given as below:-

    1.> Bluetooth Device (Personal Area Network) 2.> Bluetooth Device (RFCOMM Protocol TDI)  3.> Dell Wireless 1520 Wireless-N WLAN Mini-Card.  4.> Microsoft Virtual WiFi Miniport Adapter.  5.> Realtek PCIe GBE Family Controller.

    I right clicked on every single of these, then clicked on "Update Driver Software". As a matter of fact it says all are already up to date.

     

    Please tell me if I have been doing it in a right way or not? If not please tell me how to do that.

     

    Thank's in advance.


    Amandeep Singh Gill
    Sunday, March 27, 2011 2:27 PM
  • Sunday, March 27, 2011 2:31 PM
  • Thank's Andre let me try mate.


    Amandeep Singh Gill
    Sunday, March 27, 2011 2:32 PM
  • Heah Andre,

                         Mate, did exactly as you said, but it really didn't help. I've updated all the network drivers, but still the same. I've uploaded all the files. In every single file WinDbg shows "NetIO.sys" as a faulty file or driver. Here is the link, please have a look.

     https://cid-487a2d38f32825c8.skydrive.live.com/redir.aspx?resid=487A2D38F32825C8!149&authkey=0HQkrIMUozo%24

     

    See, if you can do something about this please.

     

    Thank's


    Amandeep Singh Gill
    Monday, March 28, 2011 1:02 PM
  • Configure your Windows to create a kernel dump [1] and upload the zipped dump (C:\Windows\memory.dmp) to your SkyDrive.

    André

    [1] http://www.brighthub.com/computing/windows-platform/articles/81867.aspx
    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Monday, March 28, 2011 1:43 PM
  • Mate, no idea how to do that. Can you please help?
    Amandeep Singh Gill
    Monday, March 28, 2011 2:18 PM
  • Andre,

                 The link which I sent you. Didn't you find anything on that link? I've uploaded all the files there.


    Amandeep Singh Gill
    Monday, March 28, 2011 3:04 PM
  • I went to this link and followed the steps. I understand what you have asked me to do. My system already had those settings which were given in that link. That is how I sent you all those files. Please have a look on them and see if you find anything and help me.

     

     

     

     

    Thank's


    Amandeep Singh Gill
    Monday, March 28, 2011 3:42 PM
  • I have the exact same BSOD happening on an HP BL685 G7 running Windows Server 2008 R2 Core with Hyper-V. It started happening after I installed Service Pack 1. It only seems to happen when the server is under heavy network load. The BugCheck and arguments are completely identical. Here's some information from my memory dump:

    BugCheck D1, {28, 2, 0, fffff88000d85b2d}

    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 0000000000000028, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff88000d85b2d, address which referenced memory

    Debugging Details:
    ------------------


    READ_ADDRESS:  0000000000000028

    CURRENT_IRQL:  2

    FAULTING_IP:
    NETIO!RtlCopyBufferToMdl+1d
    fffff880`00d85b2d 448b5228        mov     r10d,dword ptr [rdx+28h]

    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

    BUGCHECK_STR:  0xD1

    PROCESS_NAME:  System

    TRAP_FRAME:  fffff88005524fd0 -- (.trap 0xfffff88005524fd0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=fffff880055251f0 rbx=0000000000000000 rcx=0000000000000000
    rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff88000d85b2d rsp=fffff88005525160 rbp=fffff88005525290
     r8=00000000fffff898  r9=00000000000004c4 r10=0000000000000000
    r11=fffffa8040a10820 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl zr na po nc
    NETIO!RtlCopyBufferToMdl+0x1d:
    fffff880`00d85b2d 448b5228        mov     r10d,dword ptr [rdx+28h] ds:0002:00000000`00000028=????????

    ----

    The stack is identical except for the last line. But I get more information in the stack that points to be2nd62.sys which is a driver for HP NC551i network card. I'm already running the latest be2nd62.sys driver.

    Regards,

    Nóri

     

     

    Thursday, March 31, 2011 2:44 PM
  • Seems the same thing with me Nori. I got the same problem after I installed Windows 7 service pack  1. Wonder what's wrong with this. Can't find the solution and what makes matter worse is that MICROSOFT says we still don't have the solution for this one.
    Amandeep Singh Gill
    Thursday, March 31, 2011 2:57 PM
  • Download the Latest Network-Hardware drivers (maybe some are provided trough Windows Update? )

    After installing the new drivers; open a command promt window (CMD) then type; sfc /scannow

    Reboot your pc when ready.

    If the problem still exists:

    Option One:  Boot into Safe Mode (F8 during system start up), uninstall all the network hardware (LAN-Card and other adapters etc.) Restart now, and let Windows install them again ;)

    Option Two : Re-Assign IRQL numbers in BIOS (switch them around a little).

     

    That should do the trick most op the time ;)


    Wanna know what will be a good pc to buy? Create your own!
    Thursday, March 31, 2011 4:14 PM
  • @ dutch_commander

                                                 Dear, I was wondering, if you can walk me through, as to how to "Re-Assign IRQL numbers in BIOS, 'coz as a matter of fact I never messed up with these kind of settings in BIOS. So, really not sure, how to do it and don't want to take risk.

     

    Thank's


    Amandeep Singh Gill
    Thursday, March 31, 2011 4:19 PM
  • Completly get you there, i'll do my best ;)

    i'll get back to you ;)


    Wanna know what will be a good pc to buy? Create your own ;)
    Thursday, March 31, 2011 4:28 PM
  • Thank's mate.
    Amandeep Singh Gill
    Thursday, March 31, 2011 4:47 PM
  • well, i called a friend of mine who owns a Studio 1557 laptop (same BIOS design/layout/version), But he sold his one. So i can't give you any excact instructions. Luckly Dell offers an alternative; without looking in to the BIOS. It's located here: http://support.dell.com/support/downloads/driverslist.aspx?os=W764&catid=13&dateid=-1&impid=-1&osl=EN&typeid=-1&formatid=-1&servicetag=&SystemID=STUDIO1558&hidos=W764&hidlang=en&TabIndex=&scanSupported=True&scanConsent=False

     

    If it can't find anything, you can look it also up in Windows itself:

    1. Click on START, click on CONTROL PANEL.
    2. Click on System
    3. Click on DEVICE MANAGER/Hardware(-Management) (i don't know what its called in the English GUI) button.
    4. Once you have Device Manager open, select VIEW from the toolbar menu, and then click Resources by Type.
    5. Check if there are any conflicts; if so, you should call Dell in order to change the IRQ adrresses.

    If it doesn't work out for you, just enter the BIOS and look up the IRQ Assignments; change some especially the network stuff. When you find it too risky or Windows won't boot or the problem still excists; again enter the BIOS and choose for: Restore Factory Defaults ;)

    This is the best that i can do for you ;)

    Good luck!


    Wanna know what will be a good pc to buy? Create your

    Thursday, March 31, 2011 6:59 PM
  • Sorry for my bad English, I'm Dutch ;) :$
    Wanna know what will be a good pc to buy? Create your own ;)
    Thursday, March 31, 2011 7:02 PM
  • Don't worry about the English part, my friend. Thnak's for writing in. Let me see it :-)
    Amandeep Singh Gill
    Thursday, March 31, 2011 7:08 PM
  • @ dutch_commander

                                                   Couple of questions for you mate. First thing in BIOS of Studio Laptops, there ain't any option of "Networking" or "IRO Assignments". Other thing my friend is that I just did whatever you asked me, but how can make out if there is any conflict in "Interrupt request (IRO)" in Device Manager? I mean all I can see is some numbers and (ISA) written everywhere.

    Any suggestions?


    Amandeep Singh Gill
    Thursday, March 31, 2011 7:18 PM
  • P.S

             I've seen that all the number mentioned in bracket, they start from (00) then (01) and jumps to (08) then (12) following (13) then jumping to (20) and then all the way to (81) and then continuously without a break till (190). NO NUMBER IS REPEATED.


    Amandeep Singh Gill
    Thursday, March 31, 2011 7:25 PM
  • I'm having the same problem when running bittorent after win 7 SP1.  I also have a Realtek NIC.  I was told by Microsoft Support that because it's netio.sys it must be the nic driver.  I've been in touch with Realtek support that say it's a problem with netio.sys.  This is after I upgraded to the most recent driver.  The issue is with the large number of connections in bittorrent.  I typically have it set to around 600 max connections.  I don't have an issue (at least for many hours) when I lower max connections to 10 in bittorrent.  I'm trying to find some kind of diag tool that will stressed test based on connections and not just send/receive.
    Wednesday, June 1, 2011 8:39 PM
  • As a follow up, I get BSOD after about 9 hours even at only 10 connections.

    This is the thread I opened for my issue:

    http://social.technet.microsoft.com/Forums/en-US/w7itproperf/thread/dab0cff0-0288-4c86-b66c-ad1e731b1e05/#d2d5e59b-26d4-40d4-be0b-52d89b0569e4

     

    Thursday, June 2, 2011 8:01 PM
  • Turns out the problem appears to be with McAfee! I uninstalled and was able to run Bittorrent at high load for a couple hours. 
    • Proposed as answer by MichaelJ Saturday, July 23, 2011 2:57 PM
    Friday, June 3, 2011 12:52 AM
  • Turns out the problem appears to be with McAfee! I uninstalled and was able to run Bittorrent at high load for a couple hours. 


    Got the same problem (it happened when the Win7 machine get more then 9 connections to the computer, torrent, unc browsing) i stopped McAfee (Virusscanner enterprise v.8.8) and problem solved.
    Just submit a case in McAfee hopefully they patch is

    Saturday, July 23, 2011 2:56 PM
  • Turns out the problem appears to be with McAfee! I uninstalled and was able to run Bittorrent at high load for a couple hours. 


    Got the same problem (it happened when the Win7 machine get more then 9 connections to the computer, torrent, unc browsing) i stopped McAfee (Virusscanner enterprise v.8.8) and problem solved.
    Just submit a case in McAfee hopefully they patch is

    I've got exacly the same NETIO.sys BSOD messages after installing Win7 SP1 and running uTorrent. I've also got McAfee v8.8 Enterprise running, i'll turn it off and let you know how it worked out.

     


    Saturday, July 23, 2011 8:21 PM
  • It seems that the same problem has started with Norton as well.  I started having this exact BSOD problems with Norton right after I came back from a break yesterday, and noticed that there were multiple posts on several other boards describing the same problem in connection with Norton in the past few weeks as well.  Restoring the system to the last version before I left town (early/mid December) seems to stop this, altho that can't be the permanent solution....  :/
    Thursday, January 5, 2012 8:43 PM
  • just ket u guys know i rolled back the network adapter driver to orignal and u torrent wasnt causeing blue screen yes result
    Sunday, January 20, 2013 12:14 AM