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Windows Hello for business configuration is not successfull RRS feed

  • Question

  • Hello,

    we are not able to login with windows hello (face or pin)
    All prerequisites have been done and the necessary configuration steps have been carried out.

    -SmartCard for User Certificates

    -Update Domainauthentication (Kerberos)

    -configured the GPO for our Users

    -The pin and facial recognizers were set up on the PCs.

    We have a hybrid configuraion zu Azure Active Directory with AAD Connect & device writeback.

    When trying to log in with Windows Hello, the following message appears:
    "This option is currently not available" 

    The Devices are hybrid azure joined in the Azure Portal
    The device writeback is sucessfully configured.

    we have a big customer event tomorrow at our house. We would like to introduce the Windows Hello functions to our customers.

    we have successfully completed the tutorial:windows hello for business whybrid certificate trust deployment

    has anyone ever had a similar problem and knows the quick solution?

    Wednesday, October 16, 2019 6:45 AM

All replies

  • Hi,

     

    If you already have the proper hardware and still seeing the message then the problem must be related to drivers or Windows 10 configuration.

    Here is the list of all the Windows 10 devices which supports Windows Hello.

     

    Meanwhile, update the Biometric Drivers from Device Manager may helpful:

     

    Press Windows Key + R then type devmgmt.msc and hit Enter to open Device Manager.

    Now click on Action from the Menu then select “Scan for hardware changes“.

    Next, expand Biometrics then right-click on the Fingerprint Sensor Device or “Validity Sensor” and select Uninstall device.

    Reboot your PC to save changes.

     

    Make sure you have disabled Fast Startup.

     

    If this issue is urgent, our suggestion is you submit a service request to MS Professional tech support service so that a dedicated Support Professional can give more rapid support. You can find the phone number in the following link.

    https://support.microsoft.com/en-us/help/4341255/support-for-business

     

    Hope above information can help you.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, October 17, 2019 3:41 AM
  • Hi,

     

    Was your issue solved?

     

    If the reply helped you, please remember to mark it as an answer.

     

    If no, please reply and tell us the current situation in order to provide further help.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, October 21, 2019 7:07 AM