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XPS13 - Standard SATA AHCI Controller - An I/O adapter hardware error has occurred

    Question

  • Hi all

    My system is a Dell XPS13 9350 with a 1TB Samsung 960 EVO PCIe SSD

    Since the upgrade to Windows 10 1709 it shows a yellow exclamation mark for the Standard SATA AHCI Controller entry in Device Manager.

    The error message is

    This device cannot start. (Code 10)
    An I/O adapter hardware error has occurred

    The controller is listed as: PCI\VEN_8086&DEV_9D03&SUBSYS_07041028&REV_21\3&11583659&0&B8

    The installed driver is 10.0.16299.15, provided by Microsoft, dated 6/21/2006. "Update Driver" reports that this is to be the most recent driver.

    Dell has replaced the motherboard on my XPS13 9350, but the error still remains. So it seems to me a hardware issue is not the likely cause.

    Is this a known issue?

    Tuesday, November 07, 2017 8:43 AM

Answers

  • I had the same issue.

    The drive missing is for the Intel Rapid Storage Technology Driver and Management Console.

    Here is the link from Dell's website (for possibly a different model):

    https://downloads.dell.com/FOLDER03943394M/1/Serial-ATA_Driver_D2JVJ_WN32_15.2.0.1020_A00.EXE

    Hope this helps!

    • Marked as answer by rudolffischer Saturday, November 11, 2017 7:05 AM
    Saturday, November 11, 2017 4:54 AM

All replies

  • Hi,

    Support for XPS 13 9350

    http://www.dell.com/support/home/sg/en/sgbsd1/product-support/product/xps-13-9350-laptop/drivers

    Download the latest drivers here and check result, especially SSD and SATA related drivers.

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    Regards


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, November 08, 2017 3:08 AM
    Moderator
  • Thanks Teemo

    I have reinstalled all the Dell Drivers, however without any success.

    I have also done a clean reinstall of Windows 10 1709 and done all the updates, without any success.

    The error message remains.

    Wednesday, November 08, 2017 8:27 AM
  • Okay, since you have clean install 1709 and reinstall all Dell drivers, what you can do on system side have been done, let's wait for update that come from Dell and Microsoft.

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, November 08, 2017 9:08 AM
    Moderator
  • I had the same issue.

    The drive missing is for the Intel Rapid Storage Technology Driver and Management Console.

    Here is the link from Dell's website (for possibly a different model):

    https://downloads.dell.com/FOLDER03943394M/1/Serial-ATA_Driver_D2JVJ_WN32_15.2.0.1020_A00.EXE

    Hope this helps!

    • Marked as answer by rudolffischer Saturday, November 11, 2017 7:05 AM
    Saturday, November 11, 2017 4:54 AM
  • THANK YOU, Deuxy

    This was indeed the issue. The yellow triangle is gone and everything is back to normal. 

    Saturday, November 11, 2017 7:04 AM