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The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xffffd68a83ebd010, 0xfffff80058f82a14, 0xffffffffc000000d, 0x0000000000000003). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 180f7cd2-2e90-4325-b80c-700b8df14f7b. RRS feed

  • Question

  • I got this error while I was using my computer. Anyone helps me please! Thanks so much!

    Link onedrive for the files about error i had read in this 4rum before i posted my topic.

    https://1drv.ms/u/s!AoLiiRVmQ4xZgVSAFZRRc1UtnCyv?e=GviWIg

    Friday, December 13, 2019 7:03 PM

All replies

  • Hi KGPhuc94.

    The 0x00000116 (VIDEO_TDR_FAILURE) bug check indicates that an attempt to reset the display driver and recover from a timeout failed.
    This kind of bug check is usually due to the video driver: if you've recently updated it, revert back to the previous version; otherwise, download a more recent version, remove the actual one, reboot the system and install the new version.
    If you want, you can upload the .DMP file created by Windows when the bug check to your OneDrive, make it publicly available and post the URL here, so we can try to analyze it and to suggest you a solution.

    Bye.


    Luigi Bruno
    MCP, MOS, MTA, MCTS, MCSA, MCSE

    Saturday, December 14, 2019 11:00 AM