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DVD-CD ROM drive disappeared

    Question

  • It worked before till one day I decided to play one of my cds and it couldn't read it.  Therefore, went into Control Panel - Device Manager to see it has an alert message which didn't.  I clicked on downloaded updates.  Back to my dvd/cd and I inserted a cd.  It did the trick and played it.  So couple days later, I again wanted to play my cd and this time nothing again.  Of course, went thru the same steps till I noticed I could find my dvd-cd rom device anymore.  HELP!!!!!!
    Thursday, March 31, 2011 6:16 PM

Answers

  • Hi,

    First of all, please refer to the article to check if you can resolve the issue:

    http://support.microsoft.com/kb/982116

     

    Based on the current status, I would like to propose the following suggestions.

     

    1.I would like to share an article with you.

     

    Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

    http://support.microsoft.com/kb/314060/

     

    2.Restart the computer and boot in BIOS ( Boot in BIOS by pressing Del, F2 or other keys which is different from brands of computers), then check if CD-ROM can be detected in BIOS.

     

    If CD-ROM can't be detected in BIOS, the issue may be related to hardware defect. To identify this, you can test this CD-ROM to check if it can be read properly in another available computer. If it is the case, I need to suggest that you contact hardware manufacturer for support.

     

    3. What is the optical CD/DVD drive, SATA or IDE? If it is SATA optical drive, you may need to configure settings in BIOS to let AHCI chipset use PATA emulation mode. For more information, please visit the following website.

     

    SATA optical drives are not available after you start a Windows Vista-based computer

    http://support.microsoft.com/kb/928253 

     

    Hope this helps. Thanks.

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Wednesday, April 6, 2011 6:48 AM
    Moderator

All replies

  • Hi,

    Stage 1 : Please do all the below even if you have done some before as it is often the total
    process which solves the issue.

    Try this - Control Panel - Device Manager - CD/DVD - double click the device - Driver's Tab -
    click Update Drivers (this will likely do nothing) - then RIGHT CLICK the drive - UNINSTALL -
    REBOOT this will refresh the default driver stack. Even if drive is not shown continue
    below.

    Then work your way through these - remember the drive could be bad, could have a loose
    cable or slight corrosion on the contacts (usually for a laptop) and other issues.

    Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
    http://support.microsoft.com/kb/314060 - a Mr Fixit

    Manually try this fix if the 314060 Fixit did not work
    http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

    Your CD drive or DVD drive is missing or is not recognized by Windows or other programs -
    a Mr Fixit
    http://support.microsoft.com/kb/982116

    The CD drive or the DVD drive does not work as expected on a computer that you upgraded
    to Windows Vista
    http://support.microsoft.com/kb/929461

    When you insert a CD or a DVD, Windows Vista may not recognize the disc
    http://support.microsoft.com/kb/939052

    Your CD or DVD drive cannot read or write media - A Mr Fixit
    http://support.microsoft.com/gp/cd_dvd_drive_problems

    CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows
    Vista setup after booting from the DVD (AHCI)
    http://support.microsoft.com/kb/952951

    CD-R drive or CD-RW drive is not recognized as a recordable device
    http://support.microsoft.com/kb/316529/

    Hardware devices not detected or not working - A Mr Fixit
    http://support.microsoft.com/gp/hardware_device_problems

    Another possibility is that the cables are loose. Remove ALL power, then check cables in both
    ends. Remove and replace, do not just snug. For laptops you can often clean the power and
    data contacts with a pencil eraser.

    Some DVD drives do not use the Windows default drivers so check with the System maker and
    device maker to see if there is firmware or drivers for your drive if needed.

    ===============================

    Stage 2 : You could have drive issues as the CD/DVD is actually 4 drives in 1 case ( CD & DVD
    burn and CD and DVD read). So it is not unusual for 1 or 2 parts to not function while the others
    do so properly.

    Did you complete the troubleshooter for the drive that still does not work? There are some
    registry entries that the troubleshooter does not fix and those "might" be the cause.

    Check with your System Maker and Device maker for both possible firmware updates and
    the correct Registry entries for your drive.

    These are the keys I think are the ones in question - for the CD/DVD drive sub-keys of course
    as there will other sub-keys in these keys. Be sure to ask for specific keys involved as well as
    the settings.

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

    -----------------------------------------------------------------------

    You probably can find more info here and maybe even the exact registry settings for your CD/DVD
    drive from someone with the same model.

    Forums - a lot of real expert help
    http://club.myce.com/

    CD/DVD units
    http://www.myce.com/storage/

    Use DevManView to locate CD/DVD in registry (be careful and make a Restore Point before
    changing anything) - find the device in DevManView and then Right Click on it Open in RegEdit.

    DevManView - Free - an alternative to the standard Device Manager of Windows, which displays all
    devices and their properties in flat table, instead of tree viewer
    http://www.nirsoft.net/utils/device_manager_view.html

    Hope this helps.


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Friday, April 1, 2011 10:32 PM
  • Hi,

    First of all, please refer to the article to check if you can resolve the issue:

    http://support.microsoft.com/kb/982116

     

    Based on the current status, I would like to propose the following suggestions.

     

    1.I would like to share an article with you.

     

    Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

    http://support.microsoft.com/kb/314060/

     

    2.Restart the computer and boot in BIOS ( Boot in BIOS by pressing Del, F2 or other keys which is different from brands of computers), then check if CD-ROM can be detected in BIOS.

     

    If CD-ROM can't be detected in BIOS, the issue may be related to hardware defect. To identify this, you can test this CD-ROM to check if it can be read properly in another available computer. If it is the case, I need to suggest that you contact hardware manufacturer for support.

     

    3. What is the optical CD/DVD drive, SATA or IDE? If it is SATA optical drive, you may need to configure settings in BIOS to let AHCI chipset use PATA emulation mode. For more information, please visit the following website.

     

    SATA optical drives are not available after you start a Windows Vista-based computer

    http://support.microsoft.com/kb/928253 

     

    Hope this helps. Thanks.

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Wednesday, April 6, 2011 6:48 AM
    Moderator