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Trouble with Optional Windows Updates RRS feed

  • Question

  • Dear Friends,

    I kindly like to ask for some support.

    Its a really specific problem. I hope you can help me in any way.

    Lets get started.

    Our Company is using the HP EliteBook x360. It comes with an rechargabele HP Active Pen.

    An Additional Driver/app for this HP PEN has been installed trough "optional" windows Updates on my Notebook on 08.08.2019. 

    That's the Windows Log entry:

    Since a couple of days many User are not able to get, find or install the additional HP Pen Software trough windows "optional" Updates. They got new deployed devices in October. They don`t even have the optional Windows update function available in Windows Updates Settings.

    That's the additional software installed on my PC:

    Now I tried to add the additional Pen software to our Microsoft Store for Business. But unfortunately I am not able to find it.

    If a user, who cant find this additional pen software trough Windows updates open their "Pen Settings" of Windows they can Click on the Button "Open app"

    The regular windows Store will open, searching for wacomponents and shows ourusers the icon of the HP Pen App. Its exactly the same App as I have installed trough optional Windows Updates on 08.08.2019.

    If they Click this app it says they are not allowed to install the app, since we are not having this app included in our Microsoft Store for business.

    Unfortunately I am not able to find or add this HP Pen "additional driver/app" to our Microsoft Store since it seems to be not available.

    Is there anything blocked or changed with the optional Windows Update function?

    Its there anyway I can include apps or optional windows updates of wacomponents to our intune deployment?

    Since HP doesn't provide the HP PEN "additional" Software, I cant get support from HP.

    Thank you very much for your help and kind regards.

    Paulson

    Friday, October 18, 2019 2:10 PM

All replies

  • HP Pen Control

    S.Sengupta,Microsoft MVP Windows and Devices for IT, Windows Insider MVP

    Saturday, October 19, 2019 2:38 AM
  • Thank you very much for this try, but unfortunatelly you just sent a different App in MS Store.

    The App you have linked isn`t available in Microsoft Store for business either.

    Guess your App is only for Model: 1MR94AA, Y0C43AV, and 1CP24AV 

    We are Using HP PEN Model L04729-002.

    Thank you very much for your given support.

    I am looking forward to get a Solution for this.

    Kind Regards.

    Paulson

    Monday, October 21, 2019 8:28 AM
  • Hi Paulson,

    Since HP doesn't provide the HP PEN "additional" Software, you need to try the Store app HP Pen Control to see the result. This application allows customization of buttons for HP Pen models (1MR94AA, Y0C43AV, and 1CP24AV).

    https://www.microsoft.com/en-us/p/hp-pen-control/9pj3vgvq4nmp?activetab=pivot:overviewtab

    Regards


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    Monday, October 21, 2019 8:46 AM
    Moderator
  • Hi Teemo,

    Thank you very much for this reply.

    It seems to be really fishy, dont you agree?

    If a user click on "Open App" option on this Windows Pen Settings they will get directed to the correct HP PEN SETTINGS APP in MS Store. See Screenshot below.

    They wont get directed to the App you are trying to sell me. *tickle*

    Espacially for a deployment for a company using Intune your Post is unfortunatelly not a solution.

    I need to clarify that we are trying to find a solution to provide the correct App in our Microsoft Store for Business! Or Install it trough Windows Update/ Company Portal/ Intune.

    But HP PEN SETTINGS APP, eighter HP PEN CONTROL App arent Available in MS Store for Business. 

    https://businessstore.microsoft.com/en-us/store/search?q=pen%20control&top=25&skip=25

    Thank you very much in advance and kind regards.

    Paulson

    Monday, October 21, 2019 9:06 AM
  • Well, your consideration is reasonable. For your demand, i suggest to open a support ticket with Microsoft or Hp to check result.

    https://support.microsoft.com/en-gb/gp/contactus81?forceorigin=esmc&Audience=Commercial&wa=wsignin1.0


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, November 6, 2019 8:55 AM
    Moderator