locked
Windows 7 Internet Games Fail with Error Code 0x8004100x

    Question

  • I'm running a Windows 7 Professional machine from which I remotely administer several networks that I constructed and manage.  I've been connecting computers together professionally since 1980.  (Hopefully, that will alleviate the necessity for anyone to ask me if I've checked my internet connection.)

    This machine performs flawlessly except for the built-in Windows 7 internet games.

    It is unpredictable whether or not I will be able to successfully play a game of Internet Spades or Backgammon (I haven't tried the other games).  One moment, it will connect to the game server, find players, and connect to the game, but fail to start the game.  If I try again, it will start the game within a couple seconds.  Then again, it may hang while connecting to the server or to the game.  But on many days, I can only play a game about half the time that I attempt to.  The rest of the time, I get this error:

    "A network error occurred while communicating with the game server.

    "Error Code: 0x80041009"

    On some occasions, the error code is 0x80041006 or 0x80041004.  This happens whether I am doing anything else with my connection or not.  I might be listening to Pandora or watching a live news stream, but I can't play Spades.  I might be able to play Internet  Backgammon just fine, but not Spades or, seemingly less often, vice versa.

    These errors occur on other Windows 7 computers on other networks that I use, too.  For instance, my son can play World of Warcraft on our home network just fine.  But on any Windows 7 machine at home, work, or on my clients' networks, Internet Spades often fails to connect to its server.  (I should mention that two Windows XP notebooks have no problem with their internet games on either my work, home, or clients' networks.)

    The only things that these networks have in common is me, and they are all behind ISA Server 2006 firewalls, but none of the client machines use the proxy or caching services of the firewalls.  They don't even use the ISA Server client software.

    I have never seen a gaming network with more unreliable performance -- whatever the reason.

    Will I simply have to accept that these games always will be unreliable?

    Monday, October 04, 2010 8:32 PM

All replies

  • Today, the situation is much worse.  I'm only getting 0x80041004, but it happens while "Connecting to the game server", or "Looking for other players", or "Connecting to the game", or "Starting the game".  Maybe one out of ten times I try to play a game, the game will actually start.

    I should probably use some third-party web site to play these games.  I should mention that I've "turned off" (uninstalled) and "turned on" again the internet games, a suggestion that some moderators have made, although it is unknown if that suggestion has ever actually worked.

    Tuesday, October 05, 2010 2:25 PM
  • Hi David,

     

    Please check if the issue occurs in Clean Boot and see if certain third party software or service may cause this issue. If the issue disappears in the Clean Boot environment, you can continue to narrow down which entry is causing the issue.

     

    If the issue persists, you can try reinstalling the internet games from Control Panel by referring to this article: Turn Windows features on or off

     

    Hope this helps.

     

    Regards,

    Linda

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Linda Yan Monday, October 11, 2010 1:56 AM
    • Unmarked as answer by David Dickinson Monday, October 11, 2010 6:52 AM
    Thursday, October 07, 2010 6:22 AM
  • I had previously uninstalled and reinstalled the games in Programs and Features/Turn Windows Features On or Off.  I had not previously tried clean-booting, so I gave it a shot.  No change.  Connections to the game were still unreliable.  During this process, I restarted the machine several times.

    However, when I installed the latest batch of Windows 7 updates from Microsoft and an update for Adobe Reader 9, I had to reboot the machine.  Now the games are connecting more reliably.

    I have not, as yet, done any testing on other Windows 7 machines that were experiencing the same problem.  When I do, I will report back.

    Monday, October 11, 2010 6:52 AM
  • I run a small internet cafe in St marys NSW and have the same problem with all of my win7 64bit pro machines, also have win 7 ult 64bit with the same problem.

    Clean boot does not help, turning games on and off in control panel has the same effect, none. Have check all functions at time of attempted entry to the internet spades game but no difineable problems are present.  I always get the same Error Code: 0x80041006. 

    Tuesday, March 13, 2012 9:30 PM
  • Hi,

    All these errors seem to point out some issues with the WMI repository on the affected machines. To confirm it, please download the WMI diagnosis utility from http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=7684 and run it on the machines.

    On confirmation, you can go for in-place upgrade (instructions - http://support.microsoft.com/kb/2255099) and then re-run the WMI diagnosis to see if the issues have been resolved.

    Thanks,

    Girish

    -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

    Please remember to click "Vote As Helpful" on the post if the information is useful to you ! Please remember to click “Mark as Answer” on the post that helps you to fix the issues, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. This posting is provided "AS IS" with no warranties or guarantees and confers no rights.


    Wednesday, March 14, 2012 6:30 AM
  • Downloaded this WMI program, and I have to say, even as a A+ IT tech, this is way over my head, maybe at an engineer's level. Isn't there some other solution? I have tried Clean Boot, disabling games, rebooting, re-enabling games, turning fire wall off and trying games, and none of these solutions seem to help. Even cleaned my registry for errors, and still no luck.

    If someone out there has had the same problem with this error while playing games, and has fixed it, please post your solution.

    Monday, March 26, 2012 11:14 AM
  • I've been having the same problem, and no solutions thus given have worked. I am reluctant to download any programs, as this is my work PC.

    Can anyone help with solution that will work without messing with diagnostics???

    I'm now addicted to backgammon...

    Friday, September 14, 2012 5:18 PM
  • Same problem Here. Please help.
    Wednesday, October 31, 2012 2:20 PM
  • I also ran into the 0x80041006 error while playing backgammon on my Win 7, SP1, 64-bit OS system where I am the owner and only user.I downloaded and ran the WMI program.  (PS: I didn't see WMI defined in the Word document.) Looking at the excel file, "WMI Errors Graph" tab, I see: "# of mach w/WMI enumeration error(E)=1" and "WMI provider CIM registration failure(W)=1".

    Looking at the .TEXT doc,  I see a number of errors regarding my permission to perform an action:

    24720 19:46:07 (1) !! ERROR: WMI MONIKER CONNECTION errors occured for the following namespaces: .......................................... 6 ERROR(S)!
    24721 19:46:07 (0) ** - ROOT/CIMV2/SECURITY/MICROSOFTTPM, 0x80041003 - (WBEM_E_ACCESS_DENIED) Current user does not have permission to perform the action.
    24722 19:46:07 (0) ** - ROOT/CIMV2/SECURITY/MICROSOFTVOLUMEENCRYPTION, 0x80041003 - (WBEM_E_ACCESS_DENIED) Current user does not have permission to perform the action.
    24723 19:46:07 (0) ** - ROOT/SECURITY, 0x80041003 - (WBEM_E_ACCESS_DENIED) Current user does not have permission to perform the action.
    24724 19:46:07 (0) ** - ROOT/RSOP/USER, 0x80041003 - (WBEM_E_ACCESS_DENIED) Current user does not have permission to perform the action.
    24725 19:46:07 (0) ** - ROOT/RSOP/COMPUTER, 0x80041003 - (WBEM_E_ACCESS_DENIED) Current user does not have permission to perform the action.
    24726 19:46:07 (0) ** - ROOT/SERVICEMODEL, 0x80041003 - (WBEM_E_ACCESS_DENIED) Current user does not have permission to perform the action.
    24727 19:46:07 (0) **
    24728 19:46:07 (1) !! ERROR: WMI CONNECTION errors occured for the following namespaces: .................................................. 7 ERROR(S)!
    24729 19:46:07 (0) ** - ROOT/CIMV2/SECURITY/MICROSOFTTPM, 0x80041003 - (WBEM_E_ACCESS_DENIED) Current user does not have permission to perform the action.
    24730 19:46:07 (0) ** - ROOT/CIMV2/SECURITY/MICROSOFTVOLUMEENCRYPTION, 0x80041003 - (WBEM_E_ACCESS_DENIED) Current user does not have permission to perform the action.
    24731 19:46:07 (0) ** - ROOT/SECURITY, 0x80041003 - (WBEM_E_ACCESS_DENIED) Current user does not have permission to perform the action.
    24732 19:46:07 (0) ** - ROOT/RSOP/USER, 0x80041003 - (WBEM_E_ACCESS_DENIED) Current user does not have permission to perform the action.
    24733 19:46:07 (0) ** - ROOT/RSOP/COMPUTER, 0x80041003 - (WBEM_E_ACCESS_DENIED) Current user does not have permission to perform the action.
    24734 19:46:07 (0) ** - ROOT/SERVICEMODEL, 0x80041003 - (WBEM_E_ACCESS_DENIED) Current user does not have permission to perform the action.
    24735 19:46:07 (0) ** - Root/SECURITY, 0x80041003 - (WBEM_E_ACCESS_DENIED) Current user does not have permission to perform the action.
    24736 19:46:07 (0) **
    24737 19:46:07 (1) !! ERROR: WMI GET operation errors reported: ........................................................................... 54 ERROR(S)!
    24738 19:46:07 (0) ** - Root, __SystemSecurity, 0x80041003 - (WBEM_E_ACCESS_DENIED) Current user does not have permission to perform the action.
    24739 19:46:07 (0) **   MOF Registration: ''

    24854 19:46:07 (1) !! ERROR: WMI ENUMERATION operation errors reported: ................................................................... 1 ERROR(S)!
    24855 19:46:07 (0) ** - ROOT/WMI, InstancesOfAsync, 'MSMouse', 0x80041003 - (WBEM_E_ACCESS_DENIED) Current user does not have permission to perform the action.
    24856 19:46:07 (0) **   MOF Registration: ''
    and finally:

    24912 19:46:07 (0) ** Unexpected, wrong or missing registry key values: ................................................................... 1 KEY(S)!
    24913 19:46:07 (0) ** INFO: Unexpected registry key value:
    24914 19:46:07 (0) **   - Current:  HKLM\SOFTWARE\Microsoft\WBEM\CIMOM\Logging (REG_SZ) -> 0
    24915 19:46:07 (0) **   - Expected: HKLM\SOFTWARE\Microsoft\WBEM\CIMOM\Logging (REG_SZ) -> 1
    Your help would be appreciated.

    • Proposed as answer by Neal Schneier Thursday, November 29, 2012 4:18 AM
    Thursday, November 29, 2012 4:17 AM
  • The WMI enumerator output (for me) suggested a couple of solutions to the 32 problems it listed.

    The first was "WINMGMT.EXE /SYNCPERF".

    Well, that doesn't actually work.  The correct invocation is '/resyncperf'.

    This did nothing to correct the 32 problems, but Internet Backgammon now works again (but there were other potentially helpful hints to resolving those issues).

    I find myself admiring *nix more and more with every passing day.

    B.

    Friday, November 30, 2012 1:19 AM
  • There is NO reason on ANY computer that your internet games are not working. CLEAN BOOT fix has NEVER worked so please stop promoting it. When the games aren't working, they are not working ANYWHERE on ANY COMPUTER.  I AM A BIG FAN of your INTERNET SPADES game but I do net get to use it far to often!

    PLEASE find the actual problem and fix it!

    Thank you!

    Wednesday, December 04, 2013 8:26 PM
  • I agree this seems to be a Microsoft problem.  If the server or down or having problems just say so don't send non-tech people on missions to fix something that is not a problem with their machine.  Sometimes these games just do not connect.  Wait a while and try again and eventually they will work.
    Sunday, August 30, 2015 11:04 PM
  • It is absolutely a Microsoft problem. Don't know if it is a server issue or what, but it always comes back However, all the internet games have been down since around noon yesterday and it's 3:00 pm central now. I have no idea why these folks always start sending people down these rabbit holes into areas that most of us have no business being.
    • Edited by sjones2345 Friday, September 18, 2015 8:03 PM
    Friday, September 18, 2015 8:01 PM
  • With error 0x80041004; which is the one I get most often seems to be do to a reset of firewall rules. When I reset my firewall I cannot connect to any Microsoft internet games, the question I have is which rule is the one needed for the games to work.  WMI diagnosis utility indicates three rules disabled;

    Windows Management Instrumentation (DCOM-In)
    Windows Management Instrumentation (WMI-In)
    Windows Management Instrumentation (ASync-In)

    It would appear at least one or all three rules must be enabled for the games to connect.

    Friday, September 25, 2015 10:31 PM
  • 0x80041004 the solution w7 :

    disable games Control Panel, method that does not change :(


    1) update time computer "internet time" or manual.


    2) update antivirus,wait 20 seconds or restart computer notification,

    run again , and again and again until no update notification


    3) run Windows update,

    wait 20 seconds or restart computer notification,

    run again , and again and again until no update notification


    4) update graphics card drivers in official site name graphic card


    5) turn off your computer and restart


    6) advice: execute advanced malware scan free in malwarebytes official site :
    (active rootkit mode) : https://www.malwarebytes.org/downloads/


    enjoy!

    Friday, October 09, 2015 5:29 AM
  • 0x80041004 the solution w7 :

    disable games Control Panel, method that does not change :(

    1) update time computer "internet time" or manual.

    2) update antivirus,wait 20 seconds or restart computer notification,

    run again , and again and again until no update notification

    3) run Windows update,

    wait 20 seconds or restart computer notification,

    run again , and again and again until no update notification

    . . .

    . . .

    . . .

    enjoy!

    What. Are. You. Talking. About.


    • Edited by GuccizBud Friday, November 27, 2015 11:04 PM
    Friday, November 27, 2015 11:01 PM
  • THANK YOU!  I'm with You!

    I really like what you said, and it's exactly the same with me!

    NONE of Microsoft's internet games work on ANY of my computers! (NOT backgammon, checkers or spades). 

    Clean Boot people?  Heck! I've tried Clean Boot more than once, BRAND NEW hard drives, reinstalling the operating system on 3 different computers, 4 completely different operating systems, turning firewall off (temp.), turning anti-virus off (temp.), turning games off then rebooting then turning them back on and rebooting again; Blah, Blah, Blah....

    Some people just don't get it... these internet games DO NOT WORK... PERIOD!!

    What's the problem!?  Someone PLEASE find a FIX that actually WORKS!

    Thank You!

    Sunday, November 29, 2015 6:33 PM
  • P.S. I'M SICK OF GAMES NOT WORKING, ALSO!! :P
    Sunday, November 29, 2015 6:34 PM
  • This is going on multiple computers, multiple locations, I got ZERO help from Microsoft even after being transferred several times. Seems so easy for them to just tell us, the server is not working and an ET for a fix! Going on 6 days now.
    Monday, November 30, 2015 10:22 PM
  • I'm beginning to see a pattern , it works for a week and then it takes a week off 
    Thursday, January 14, 2016 9:31 PM
  • agree it is 100% Microsoft issue, I tried several notebooks, all worked prior.

    NOTHING new done to any of my computers.

    MICROSOFT servers must be down


    Monday, January 25, 2016 12:19 AM
  • Microsoft's games servers have been unstable to some degree since,,, well since forever. For most of 2016 however some games (most notably backgammon and spades) have become virtually unplayable. The main problem used to be connecting to the server. Now the big issue is mid-game errors and continuous crashing.

    Time is overdue for Microsoft to either fix their systems or close them altogether to save wasting customer time.

    It may help if they employed people who were technically competent rather than just computer script readers!!

    Microsoft: PLEASE EITHER ESCALATE OR JUST GIVE UP.

    Tuesday, March 29, 2016 11:31 AM