none
Microsoft Setupdiag software troubleshooting RRS feed

  • Question

  • Setupdiag was ran many times today.

    With the exception of one time all produced flashes.

    The one time it displayed a black box it ran the approximate 60 tests and found 1 problem.

    It ran fast and closed the black box window immediately after completing.

    No log was found that had contents.

    .

    .

    Repeat attempts to run setupdiag and view the results all displayed flashes and no results.

    The sixty or so tests were not seen again.

    .

    .

    The repeat attempts included:

    run

    save > run

    save > right click run as administrator

    .

    .

    Download Setupdiag was clicked multiple times from this link:

    https://docs.microsoft.com/en-us/windows/deployment/upgrade/setupdiag

    .

    .

    The first time today it displayed:  What do you want to do with setupdiag.exe (571 KB)?

    From:  download.Microsoft.com          Run         Save         Cancel

    When Run was clicked:

    There was a flash with no displayed results

    .

    .

    The second time today it displayed:

    user account control

    Do you want to allow this app to make changes to your device?

    Setupdiagv160

    Verifier publisher:  Microsoft Corporation

    File origin Hard drive on this computer

    clicking on show details it displayed:

    Program location:  "C:\users\a\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\TempState\Downloads\Setupdiag(4).exe"

    Yes was clicked

    There was a flash > nothing was displayed

    .

    .

    Setupdiag was clicked the third time and this time save was clicked > then open folder

    The file origin was:  C:\Users\a\Downloads\Setupdiag(1).exe"

    Again there was a flash

    .

    .

    Setupdiag was clicked again from the save folder but this time a right click on run as administrator

    Again there was a flash

    .

    .

    .

    .

    .

    1) How come setupdiag flashes when run was clicked?

    2) How come when it was saved then run as administrator it displayed the black box with the progression of the tests and then the black box immediately closed?  How come the box did not remain open for viewing?

    3) How come the setupdiag could not be run again displaying the running of the tests without flashing?

    4) It took many clicks on setupdiag but a new log file was not found.  The log file was never displayed.  Only by using third party software was a log file found.  How come it did not display the log file location or the the file results automatically?

    5) An old log file was found that had results from 3/19/2019 and 9/29/2018

    6) The results from one successful run without it remaining open and the many flashes was never found.

    7) What steps can be made to make setupdiag run smoothly on this computer?




    Tuesday, October 15, 2019 2:13 AM

All replies

  • Hi,

    What's your version of Windows 10? 

    Have you meet all the requirements, since I can download it with no problems. 

    I suggest you clean boot your PC and try again. 

    Best regards. 


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, October 16, 2019 8:23 AM
  • Hi,

    What's your version of Windows 10? 

    Have you meet all the requirements, since I can download it with no problems. 

    I suggest you clean boot your PC and try again. 

    Best regards. 


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Does setupdiag have performance issues with different windows versions/builds?

    If so what are they?

    The Windows version is:  1809 (17763.805)

    There was no change using clean boot.

    Setupdiag was saved > right click run as administrator > flash

    How do you troubleshoot the flash?


    Wednesday, October 16, 2019 2:07 PM