I have just bought a new computer with windows 8. It is the first one that I have ever owned. Out of the box I installed Classic Shell and Eset internet security. I remove MacAfee before installing Eset.
Now I do not have access to read my C: drive or edit anything about it. I do not have administrator priveledges on anything. I cannot "Run as Administrator with windows or at the command prompt. Eset tech support says I have to uninstall before they can troubleshoot. However, I can't uninstall it if the computer cannot read the installer file.
I got the operating system disc from Dell and tried to reinstall the operating system, but it gets to a certain point and says the system is missing a driver. I put in the driver disk, but the drivers are not found on the disk.
I can't open regedit.
Can anyone help?
- Moved by Vincent Wang-MCSCMicrosoft contingent staff, Moderator Monday, February 04, 2013 2:27 AM
Not being able to access drive C after installing ESet 6 (more specifically, losing ALL administrator rights) is the result of opting for ESET "anti-theft protection" - DO NOT CHOOSE TO INSTALL THE ANTI-THEFT option. (also, I would skip their "do you want to participate and send us info" option, it caused my XP box to hang until I uninstalled and reinstalled ESet without it).
ESet says this is a problem with Dell computers - Mine was a Dell Laptop running Windows 8.
TO FIX THIS, you need to call ESet support: 1-866-343-3738, they will need you to load a program to let them remotely control your computer. The ESet person will download a utility they need, poke around a bit and then will need you to reboot in SAFE MODE WITH NETWORKING.
To reboot Windows 8 in SAFE MODE, WITH NETWORKING (my laptop could not use WiFi in safe mode, I had to physically plug in a network cable to get network in safe mode)
HERE ARE THE STEPS TO BOOT IN SAFE MODE in Windows 8:
- click on the settings icon (the gear on the right)
- Press AND HOLD the SHIFT KEY, and click on Power (with the shift key still pressed down)
- Press AND HOLD the SHIFT KEY, and click on Restart (with the shift key still pressed down)
- You will get a screen with 5 choices - choose "TROUBLE SHOOT"
- You will get another screen with 5 choices, choose "ADVANCED"
- You will get a screen with several options, choose #5: "5) SAFE MODE WITH NETWORKING"
- Plug a physical network cable into your PC, log on normally, and the Eset program will resume and allow the ESet person to continue their work.