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Windows 8.1 wifi connectivity problem RRS feed

  • Question

  • Hi techies,

    Windows 8.1 wifi connectivity issue.

    Windows 8.1 pro os unable to connect to wifi profile automatically. I'm using wpa2-enterprise with aes encryption.

    Please help me

    Friday, April 17, 2015 4:51 PM

All replies

  • Friday, April 17, 2015 5:01 PM
  • Hi rajeshd85,

    How did you configure the wifi connection ?Have you checked the "Autoconnect" option (Right click the wifi connection )?Is the machine up to date (To get a better performance of machine ,please always keep the machine up to date )?Will all the wifi connection come across this issue ?Did the wifi work correctly before or when did the issue start to occur ?

    Please take the following steps to have a check :
    1.Reinstall the network adapter driver from the device manager ,it is recommended to download the driver from the manufacturer website .
    2.Run the buily-in troubleshoot tool to have a diagnostic .
    Control Panel\All Control Panel Items\Troubleshooting\Network and Internet\Network Adapter
    3.Create a new administrator account and login with it to have check .There is a possbility that the present user profiles have corrupted.
    If the issue occurred recently, we can perform a system restore to recover the machine to a previous point to have a check .

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, April 20, 2015 9:19 AM
    Moderator
  • Hi,

    I have tried all the above mentioned steps, however no success....................

    Still I'm facing the problem....

    Wednesday, May 6, 2015 3:04 PM
  • Hi rajeshd85,

    I have several questions for you ,they will help us to narrow down the issue quickly.Thanks for your cooperation.

    Have you checked the "Autoconnect" option (Right click the wifi connection )?
    Is the machine up to date (To get a better performance of machine ,please always keep the machine up to date )?
    Will all the wifi connection come across this issue (Try to connect to another router to have a check )?
    Did the wifi work correctly before or when did the issue start to occur ?

    We also can try to create a new login account and login with that account to have a check .

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Thursday, May 7, 2015 3:19 AM
    Moderator