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Windows 7 Unexpected shutdown Blue screen error & 6 tiles of window screen RRS feed

  • Question

  • I have HP Pavilion DV2855ee laptop with window 7 ultimate, From last week i am facing display problem after 10 of starting i see my laptop screen color blinking and blue color screen come out and it shutdown our laptop after starting again we found it start with 6 tiles of same window screen after that i can't open my laptop same process repeating. i have installed window 2 times & update all drivers but same things happen. kindly check our problem & help me to solve it.

    Problem signature:

    Problem Event Name: BlueScreen

    OS Version: 6.1.7600.2.0.0.256.1

    Locale ID: 1033

    Additional information about the problem:

    BCCode: 116 BCP1: 87DA3008 BCP2: 8DE42F40

    BCP3: 00000000

    BCP4: 00000002 OS

    Version: 6_1_7600

    Service Pack: 0_0

    Product: 256_1

    Files that help describe the problem:

    C:\Windows\Minidump\062010-29452-01.dmp

    C:\Users\nadeem\AppData\Local\Temp\WER-44007-0.sysdata.xml

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    C:\Windows\system32\en-US\erofflps.txt

    Thanks

    Nadeem

    Tuesday, June 22, 2010 6:07 PM

Answers

  • Hi,

     

    I would like to suggest you update the BIOS and the hardware drivers for Windows 7 first.

     

    If the issue persists, would you please upload the minidump files to the public folder of SkyDrive and provide us the link for analyzing?

     

    Collect Minidump Files

    =================

    1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”.

    2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery".

    3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected.

    4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”.

     

    If the Blue Screen appears again, please refer to the following steps to collect memory dump files:

     

    1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.

    2. Go to your Desktop, right-click on it and create a new folder named "Dump".

    3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder.

    4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".

    5. Please send the ZIP file to us.

     

    You may also analyze them with Debugging Tools by yourself. You can install it and it’s Symbol Packages from the following link:

     

    http://www.microsoft.com/whdc/Devtools/Debugging/default.mspx

     

    WinDbg will tell you the possible cause. For more information, please read Microsoft KB Article: How to read the small memory dump files that Windows creates for debugging.

     

    If no clue can be found, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

     

    Regards,

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, June 23, 2010 5:35 AM
  • Hi,

     

    I also would like to suggest you contact your laptop vendor, HP to diagnose the display card issue and replace the incompatible hardware device.

     

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, June 30, 2010 2:17 AM

All replies

  • is your VGA adapter compatible with Windows 7?
    Tuesday, June 22, 2010 6:40 PM
  • i am using window 7 more than 6 month last week this happen.

     

    Tuesday, June 22, 2010 7:13 PM
  • Hi,

     

    I would like to suggest you update the BIOS and the hardware drivers for Windows 7 first.

     

    If the issue persists, would you please upload the minidump files to the public folder of SkyDrive and provide us the link for analyzing?

     

    Collect Minidump Files

    =================

    1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”.

    2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery".

    3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected.

    4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”.

     

    If the Blue Screen appears again, please refer to the following steps to collect memory dump files:

     

    1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.

    2. Go to your Desktop, right-click on it and create a new folder named "Dump".

    3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder.

    4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".

    5. Please send the ZIP file to us.

     

    You may also analyze them with Debugging Tools by yourself. You can install it and it’s Symbol Packages from the following link:

     

    http://www.microsoft.com/whdc/Devtools/Debugging/default.mspx

     

    WinDbg will tell you the possible cause. For more information, please read Microsoft KB Article: How to read the small memory dump files that Windows creates for debugging.

     

    If no clue can be found, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

     

    Regards,

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, June 23, 2010 5:35 AM
  • Wednesday, June 23, 2010 6:53 PM
  • Hi,

     

    The possible cause I find is nvlddmkm.sys. Nvlddmkm.sys is a component of NVIDIA display card driver.

     

    Based on the current situation, I would like to suggest you uninstall the current installed NVIDIA display card driver and reinstall another version to check the result.

     

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Thursday, June 24, 2010 6:35 AM
  • Hi,

    Thanks for reply I have uninstall NVIDIA display card driver, last time it was installed through window auto update i have closed window update also. Now it is working fine without  NVIDIA display card driver, i will use laptop tomorrow for a long time then i will inform you the final result.

    thanks,

    Nadeem

    Thursday, June 24, 2010 4:23 PM
  • The details indicate you are getting bugcheck 0x116 which is a VIDEO_TDR_ERROR - "This indicates that an attempt to reset the display driver and recover from a timeout failed."

    Probably, update the video driver, downgrade the driver (if latest update doesn't work), reinstall the current driver, update the firmware, downgrade the firmware (if latest update doesn't work). Ensure you're using the latest BIOS for your motherboard as well.

    Do you have alternate video hardware you can try?

     

    Friday, June 25, 2010 10:51 AM
  • Sir, When I am installing NVIDIA display card driver from NVIDIA site or& HP Site same problem happens after restarting blue screen comes out & six complete window tiles showing on screen & window can't start. Same thing happen with memory card driver . so without these driver i am using laptop its working fine some time only six complete window tiles screen showing but window start. i have updated BIOS from HP site still same. One of my friend told me that there is some problem in RAM. so now i am thinking that i will show to Technician. if any advice kindly suggest me. thanks, Nadeem
    Monday, June 28, 2010 6:56 PM
  • Hi,

     

    I also would like to suggest you contact your laptop vendor, HP to diagnose the display card issue and replace the incompatible hardware device.

     

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, June 30, 2010 2:17 AM
  • try to start in safe mode and rollback your vga driver
    Wednesday, June 30, 2010 2:42 AM
  • i have tried everything still same. i bring it to HP center they told me there is a problem in motherboard so i have to replace laptop motherboard. they can't repair only want to replace. kindly suggest me it will be ok after replce mother board

    thanks

    nadeem

    Sunday, July 18, 2010 7:55 PM