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Windows has recovered from an unexpected shutdown (BSOD)

    Question

  • Just built a new PC and i've been experiencing intermittent BSOD.  Was hoping I could ask the experts and get some ideas.  I have 5 dump files uploaded to Skydrive, but I can't post links here for some reason.  Edit: I can post links, just not embedded links.

    Minidumps:

    https://onedrive.live.com/redir?resid=12F57098F6DC64FC%21105

    System Info:

    Asus Z87 Deluxe/Dual with an i7 4770k

    32gb Corsair Ram

    XFX R9 290

    Soundblaster Z

    I've updated to the latest BIOS for my board, and updated all drivers to the latest versions available.

    Here's the cut and paste from the latest BSOD:

    Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.1.7600.2.0.0.256.48
      Locale ID: 1033

    Additional information about the problem:
      BCCode: 3b
      BCP1: 00000000C0000005
      BCP2: FFFFF960001D49D3
      BCP3: FFFFF88007EF8E10
      BCP4: 0000000000000000
      OS Version: 6_1_7600
      Service Pack: 0_0
      Product: 256_1

    Files that help describe the problem:
      C:\Windows\Minidump\042014-15943-01.dmp
      C:\Windows\Temp\WER-17628-0.sysdata.xml

    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt

    Any help would be appreciated!

    Joe

    *Edited to clean up excessive replies to myself.

    • Edited by Joe Anthes Monday, April 21, 2014 5:13 AM
    Monday, April 21, 2014 5:01 AM

Answers

  • Hi Joe,

    All of the attached DMP files are of the following bug check - SYSTEM_SERVICE_EXCEPTION (3b)

    This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

    This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

    -----------------

    We have a fair few exceptions, so I'll go through them...

    BugCheck 3B, {c0000005, fffff960001d49d3, fffff88007ef8e10, 0}

    7: kd> ln fffff960001d49d3
    (fffff960`001d46d0)   win32k!SimBitBlt+0x303   |  (fffff960`001d4d30)   win32k!DEVLOCKBLTOBJ::vUnLock

    ^^ The exception occurred in win32k!SimBitBlt.

    BugCheck 3B, {c0000005, fffff96000136483, fffff880075a1030, 0}

    5: kd> ln fffff96000136483
    (fffff960`001363e0)   win32k!HmgLockEx+0xa3   |  (fffff960`0013652c)   win32k!RGNOBJ::vSet

    ^^ The exception occurred in win32k!HmgLockEx.

    BugCheck 3B, {c0000005, fffff96000252945, fffff88009c71110, 0}

    2: kd> ln fffff96000252945
    (fffff960`00252930)   win32k!MulAssociateSharedSurface+0x15   |  (fffff960`00252968)   win32k!MulStartDxInterop

    ^^ The exception occurred in win32k!MulAssociateSharedSurface.

    BugCheck 3B, {c0000005, fffff960002c2396, fffff88007b68e40, 0}

    7: kd> ln fffff960002c2396
    (fffff960`002c237c)   win32k!MulDeleteDeviceOrRedirectionBitmap+0x1a   |  (fffff960`002c2408)   win32k!MulCreateDeviceBitmap

    ^^ The exception occurred in win32k!MulDeleteDeviceOrRedirectionBitmap.

    -----------------

    1. Update to Service Pack 1 ASAP: http://windows.microsoft.com/en-us/windows7/install-windows-7-service-pack-1

    2. Ensure you have the latest video card drivers. If you are already on the latest video card drivers, uninstall and install a version or a few versions behind the latest to ensure it's not a latest driver only issue. If you have already experimented with the latest video card driver and many previous versions, please give the beta driver for your card a try.

    3. Remove and replace Norton with Microsoft Security Essentials for temporary troubleshooting purposes as it's likely causing conflicts:

    Norton removal - https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us;jsessionid=841A6D40BA6872C47697C6C6B19C8E11.4?entsrc=redirect_pubweb&pvid=f-home

    MSE -  http://windows.microsoft.com/en-us/windows/security-essentials-download

    4.

    7: kd> lmvm vuhub
    start             end                 module name
    fffff880`05c15000 fffff880`05c24000   vuhub      (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\vuhub.sys
        Image name: vuhub.sys
        Timestamp:        Fri Nov 16 10:31:13 2007

    ^^ Eltima Software USB to Ethernet Connector driver, dated from 2007 (pretty old). Check for an update - http://wiki.eltima.com/user-guides/usb-to-ethernet.html

    Regards,

    Patrick

    “Be kind whenever possible. It is always possible.” - Dalai Lama

    Monday, April 21, 2014 5:35 AM