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[solved] Admin account corrupted after install IE11 RRS feed

  • Question

  • Hi, I'm on win7 sp1 x64.
    I installed IE11, and when I rebooted I've seen the following:

    - the classic screen "wait for installing upgrades" (in italian, I'm not sure about the original messages, but you get it)
    - the message "impossible to install upgrades.."
    - autoreboot
    - finally reach the desktop, but it's a clean desktop of a temp account (with the message: "You have been logged on with a temporary profile")

    What I have done:
    - from the temp account I created a new admin account called "admin2" (the old one is called "admin", and "admin-PC" is the hostname)
    - In HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList I renamed my old account entry:

    S-1-5-21-4258036409-1626101027-3329303760-1000.bak to

    S-1-5-21-4258036409-1626101027-3329303760-1000.old

    I rebooted but I still can't log in with the old account "admin".

    This is the state of the register now:

    https://postimg.org/image/jplor2c83

    In C:\Users\admin I still can see my files, but in  C:\Users it has been created a new directory "admin.admin-PC".
    Do you think I safely remove that SID**.old and edit the ProfileImagePath to points to C:\Users\admin again?








    Wednesday, September 14, 2016 6:29 PM

Answers

  • Ok, from the register state I posted in previous post, I renamed entry

    S-1-5-21-4258036409-1626101027-3329303760-1000 (pointing to the autogenerated C:\Users\admin.admin-PC)

    to S-1-5-21-4258036409-1626101027-3329303760-1000.new

    Then I renamed S-1-5-21-4258036409-1626101027-3329303760-1000.old (pointing to the so called corrupted profile C:\Users\admin) to

    S-1-5-21-4258036409-1626101027-3329303760-1000

    Now if I login using the name "admin" I can correctly see my desktop.

    If the edits to the register I made are dangerous anyway, please tell me a proper solution (but now it looks like it works). 

    Thursday, September 15, 2016 8:39 AM

All replies

  • Hi,

    I found several articles may help you, please refer to the link:

    Problems after installing Internet Explorer 11:

    https://technet.microsoft.com/en-us/itpro/internet-explorer/ie11-deploy-guide/problems-after-installing-ie11?f=255&MSPPError=-2147217396

    how to fix corrupt admin user profile in Windows 7:

    http://answers.microsoft.com/en-us/windows/forum/windows_7-security/how-to-fix-corrupt-admin-user-profile-in-windows-7/082cbfad-566b-e011-8dfc-68b599b31bf5?auth=1

    Best Regards,

    Tao


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, September 15, 2016 5:55 AM
    Moderator
  • As stated in Method 1 here

    http://answers.microsoft.com/en-us/windows/forum/windows_7-security/how-to-fix-corrupt-admin-user-profile-in-windows-7/082cbfad-566b-e011-8dfc-68b599b31bf5?auth=1

    I renamed S-1-5-21-4258036409-1626101027-3329303760-1000.bak to S-1-5-21-4258036409-1626101027-3329303760-1000.old

    but as result a new entry S-1-5-21-4258036409-1626101027-3329303760-1000 has been created with ProfileImagePath here C:\Users\admin.admin-PC (a new empty profile now Windows uses if I try to login with the "admin" account (the corrupted one)).

    Can I change that ProfileImagePath to points to C:\Users\admin (the directory with my files)?

    This is my ProfileList reg dump (in italian, sorry)

    Nome chiave:          HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
    Nome classe:        <NESSUNA CLASSE>
    Ora ultima scrittura:   14/09/2016 - 21:13
    Valore 0
      Nome            ProfilesDirectory
      Tipo            REG_EXPAND_SZ
      Dati            %SystemDrive%\Users
    
    Valore 1
      Nome            Default
      Tipo            REG_EXPAND_SZ
      Dati            %SystemDrive%\Users\Default
    
    Valore 2
      Nome            Public
      Tipo            REG_EXPAND_SZ
      Dati            %SystemDrive%\Users\Public
    
    Valore 3
      Nome            ProgramData
      Tipo            REG_EXPAND_SZ
      Dati            %SystemDrive%\ProgramData
    
    
    Nome chiave:          HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-18
    Nome classe:        <NESSUNA CLASSE>
    Ora ultima scrittura:   14/07/2009 - 06:53
    Valore 0
      Nome            Flags
      Tipo            REG_DWORD
      Dati            0xc
    
    Valore 1
      Nome            State
      Tipo            REG_DWORD
      Dati            0
    
    Valore 2
      Nome            RefCount
      Tipo            REG_DWORD
      Dati            0x1
    
    Valore 3
      Nome            Sid
      Tipo            REG_BINARY
      Dati            
    00000000   01 01 00 00 00 00 00 05 - 12 00 00 00              ............
    
    Valore 4
      Nome            ProfileImagePath
      Tipo            REG_EXPAND_SZ
      Dati            %systemroot%\system32\config\systemprofile
    
    
    Nome chiave:          HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-19
    Nome classe:        <NESSUNA CLASSE>
    Ora ultima scrittura:   28/04/2016 - 01:52
    Valore 0
      Nome            ProfileImagePath
      Tipo            REG_EXPAND_SZ
      Dati            C:\Windows\ServiceProfiles\LocalService
    
    Valore 1
      Nome            Flags
      Tipo            REG_DWORD
      Dati            0
    
    Valore 2
      Nome            State
      Tipo            REG_DWORD
      Dati            0
    
    
    Nome chiave:          HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20
    Nome classe:        <NESSUNA CLASSE>
    Ora ultima scrittura:   28/04/2016 - 01:52
    Valore 0
      Nome            ProfileImagePath
      Tipo            REG_EXPAND_SZ
      Dati            C:\Windows\ServiceProfiles\NetworkService
    
    Valore 1
      Nome            Flags
      Tipo            REG_DWORD
      Dati            0
    
    Valore 2
      Nome            State
      Tipo            REG_DWORD
      Dati            0
    
    
    Nome chiave:          HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-4258036409-1626101027-3329303760-1000
    Nome classe:        <NESSUNA CLASSE>
    Ora ultima scrittura:   15/09/2016 - 00:23
    Valore 0
      Nome            ProfileImagePath
      Tipo            REG_EXPAND_SZ
      Dati            C:\Users\admin.admin-PC
    
    Valore 1
      Nome            Flags
      Tipo            REG_DWORD
      Dati            0
    
    Valore 2
      Nome            State
      Tipo            REG_DWORD
      Dati            0
    
    Valore 3
      Nome            Sid
      Tipo            REG_BINARY
      Dati            
    00000000   01 05 00 00 00 00 00 05 - 15 00 00 00 b9 7a cc fd  ............¹zÌý
    00000010   23 55 ec 60 d0 24 71 c6 - e8 03 00 00              #Uì`Ð$qÆè...
    
    Valore 4
      Nome            ProfileLoadTimeLow
      Tipo            REG_DWORD
      Dati            0
    
    Valore 5
      Nome            ProfileLoadTimeHigh
      Tipo            REG_DWORD
      Dati            0
    
    Valore 6
      Nome            RefCount
      Tipo            REG_DWORD
      Dati            0
    
    Valore 7
      Nome            RunLogonScriptSync
      Tipo            REG_DWORD
      Dati            0
    
    
    Nome chiave:          HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-4258036409-1626101027-3329303760-1000.old
    Nome classe:        <NESSUNA CLASSE>
    Ora ultima scrittura:   14/09/2016 - 20:01
    Valore 0
      Nome            ProfileImagePath
      Tipo            REG_EXPAND_SZ
      Dati            C:\Users\admin
    
    Valore 1
      Nome            Flags
      Tipo            REG_DWORD
      Dati            0
    
    Valore 2
      Nome            State
      Tipo            REG_DWORD
      Dati            0x8000
    
    Valore 3
      Nome            Sid
      Tipo            REG_BINARY
      Dati            
    00000000   01 05 00 00 00 00 00 05 - 15 00 00 00 b9 7a cc fd  ............¹zÌý
    00000010   23 55 ec 60 d0 24 71 c6 - e8 03 00 00              #Uì`Ð$qÆè...
    
    Valore 4
      Nome            ProfileLoadTimeLow
      Tipo            REG_DWORD
      Dati            0
    
    Valore 5
      Nome            ProfileLoadTimeHigh
      Tipo            REG_DWORD
      Dati            0
    
    Valore 6
      Nome            RefCount
      Tipo            REG_DWORD
      Dati            0
    
    Valore 7
      Nome            RunLogonScriptSync
      Tipo            REG_DWORD
      Dati            0
    
    
    Nome chiave:          HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-4258036409-1626101027-3329303760-1005
    Nome classe:        <NESSUNA CLASSE>
    Ora ultima scrittura:   15/09/2016 - 10:02
    Valore 0
      Nome            ProfileImagePath
      Tipo            REG_EXPAND_SZ
      Dati            C:\Users\admin2
    
    Valore 1
      Nome            Flags
      Tipo            REG_DWORD
      Dati            0
    
    Valore 2
      Nome            State
      Tipo            REG_DWORD
      Dati            0
    
    Valore 3
      Nome            Sid
      Tipo            REG_BINARY
      Dati            
    00000000   01 05 00 00 00 00 00 05 - 15 00 00 00 b9 7a cc fd  ............¹zÌý
    00000010   23 55 ec 60 d0 24 71 c6 - ed 03 00 00              #Uì`Ð$qÆí...
    
    Valore 4
      Nome            ProfileLoadTimeLow
      Tipo            REG_DWORD
      Dati            0
    
    Valore 5
      Nome            ProfileLoadTimeHigh
      Tipo            REG_DWORD
      Dati            0
    
    Valore 6
      Nome            RefCount
      Tipo            REG_DWORD
      Dati            0x3
    
    Valore 7
      Nome            RunLogonScriptSync
      Tipo            REG_DWORD
      Dati            0
    
    


    Thursday, September 15, 2016 8:20 AM
  • Ok, from the register state I posted in previous post, I renamed entry

    S-1-5-21-4258036409-1626101027-3329303760-1000 (pointing to the autogenerated C:\Users\admin.admin-PC)

    to S-1-5-21-4258036409-1626101027-3329303760-1000.new

    Then I renamed S-1-5-21-4258036409-1626101027-3329303760-1000.old (pointing to the so called corrupted profile C:\Users\admin) to

    S-1-5-21-4258036409-1626101027-3329303760-1000

    Now if I login using the name "admin" I can correctly see my desktop.

    If the edits to the register I made are dangerous anyway, please tell me a proper solution (but now it looks like it works). 

    Thursday, September 15, 2016 8:39 AM
  • Glad to hear this issue has been solved by yourself. Thanks for sharing,I will introduce this experience to other forum users who face the same condition.Please mark the reply to close this case:)


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, September 19, 2016 1:18 AM
    Moderator
  • It's not totally solved. Sometimes I still login with the temp account. A warm reboot solves usually.
    Wednesday, September 21, 2016 11:34 AM