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Windows Update taking forever to configure

    Question

  • I just bought a new Sony Vaio laptop with Windows 7. I did the initial start up and then immediately went to Windows Update. I downloaded 11 updates and then it told me to restart my computer, so I did. On the restart it says "Preparing to configure Windows - Do not turn off your computer". Well it has been saying that for 30 minutes now. Does it usually take this long? Or what do you recommend that I do.
    Friday, January 08, 2010 12:16 AM

Answers

  • Hi,

    As there were 11 updates to be done, it might have taken long time to install the updates on the computer, it also depends on the file size of the update that had to be downloaded on the computer.

    According to the feedback of other customers, it's a matter of waiting indeed. Some wait 4 hours and some even a whole night.

    What is the situation now? Are they installed successfully? If not, have you turned off the PC by cutting off the power? Did you receive any error or crash?

    If a cold restart was performed and the issue persists, I suggest system restore. If system restore does not help, clear the window update temp folder and try update again.

    Clean up Windows Update temporary folder
    =============================
    1. Start the computer from the Windows Vista DVD. To do this, insert the Windows installation DVD in the computer's DVD drive, and then restart the computer.

    Note: To start the computer from the Windows Vista DVD, the computer must be configured to start from the DVD drive. For more information about how to configure the computer to start from the DVD drive, see the manual that is included with the computer, or contact the computer manufacturer.

    2. When the "Press any key to boot from CD or DVD" message is displayed on the screen, press a key.
    3. Waiting for the DVD to load Windows files.
    4. Click Next when choosing the language setting.
    5. Click System Recovery Option button the System Install screen.
    6. Choose the problematic system from the list.
    7. Click on Command Prompt.
    8. Type the following commands in the opening window.

    CD C:\Windows (Press Enter)
    REN SoftwareDistribution Sold (Press Enter)
    Exit (Press Enter)

    Please restart the computer to check the issue.

    Friday, January 08, 2010 7:27 AM