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Windows Installer error 1500, another installation is in progress

    Question

  • I have imaged a batch of Dell Latitude E5520 running Windows 7 Pro (x86) using a, previously working, *.wim file with the Imagex utility. I sysprep'd the original machine and have gone through the Out of Box Experience (OOBE) upon applying the image. There are a few updates that are needed in order to get the machine in a deployable state. These include 4 Windows Updates (KB2633870, KB954430, KB973688 and KB2600217) and Java 6 Update 31 from Update 30. 


    The four Windows Updates return with Error Code 642 and 652 while the Java-based error returns with "Error 1500, another installation is in progress". 

    I have also noticed that when I log on the machine (regardless of user -- local administrator or local user with increased administrative privileges) and attempt to navigate to the Computer Management or System Properties by right-clicking on Start>Computer>Manage and Start>Computer>Properties respectfully, I receive a Windows Installer window with "Preparing to install...". This window pops up for 1-2 seconds and then disappears and then I am able to click on Manage and Properties. 

    It is clearly hosed up a bit and I have noticed that I am able to install/uninstall if I turn off the Windows Installer service from Services (services.msc) and then reboot and switch back to manual or automatic. Any thoughts?
    Monday, March 19, 2012 1:41 PM

Answers

  • Hi,

    First of all, please check the services via the steps below.

    1. Click Start, right-click Computer, and then click Manage. If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

    2. In the console tree, click Services and Applications, and then click Services.

    3. In the details pane, right-click Windows Installer, and then click Start.

    If the issue persists, please assist me collect the windowsupdate.log file.

    1. Located to “C:\Windows\”.

    2. Find “windowsupdate.log” file and upload it to here.

    Best Regards,

    Kim Zhou


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Thursday, March 22, 2012 1:42 AM
    Moderator

All replies

  • UPDATE:

    I have tried the following (in order as suggested in this article) to no avail:

    1. Running chkdsk /r /f (running as administrator and reboot) from the command prompt

    2. Running sfc/scannow (running as administrator and reboot) from the command prompt

    3. Performing Windows Repair using the Windows 7 Professional disc -- received the following error: Windows Repair Error with Event Name "StatupRepairOffline"

    The KB (http://support.microsoft.com/kb/2438651) also did not resolve the issue. The "Fix It" executable finishes with no errors but the problem still persists.  

    I am also receiving the following errors in Event Viewer:

    1. "The following boot-start or system-start driver(s) failed to load: PBADRV."

    2. "The file system structure on the disk is corrupt and unusable. Please run chkdsk utility on the volume U:."

    There are no external devices connected so I am not quite certain what "volume U" is reference to. I checked the Disk Management and verified that there is no drive assigned to drive letter U.




    -- Sepie Moinipanah

    Monday, March 19, 2012 6:00 PM
  • Hi,

    First of all, please check the services via the steps below.

    1. Click Start, right-click Computer, and then click Manage. If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

    2. In the console tree, click Services and Applications, and then click Services.

    3. In the details pane, right-click Windows Installer, and then click Start.

    If the issue persists, please assist me collect the windowsupdate.log file.

    1. Located to “C:\Windows\”.

    2. Find “windowsupdate.log” file and upload it to here.

    Best Regards,

    Kim Zhou


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Thursday, March 22, 2012 1:42 AM
    Moderator