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Right-click context menu in desktop appearing slow win 8.1

    Question

  • Hi,

    I have just upgraded from windows 8 to win 8.1 everything is fine except the context menu I don't know why it is so delaying. Every time I do right click on desktop to refresh it takes almost 15 seconds to appear.

    Help me guys.

    Many thanks.

    Umair.

    Sunday, December 1, 2013 4:16 PM

Answers

  • Hi,

    In my opinion, this problem caused by two reasons. One is 3<sup>rd</sup> shell extension reason, the other is system performance. You can follow the steps below to fix this problem.

    First of all, click the link below to download ShellExView:

    http://www.nirsoft.net/utils/shexview.html

    1. This program does not require installation, just right click and run as Administrator

    2. From the menu, click on Options then click on Filter by Extension Type and select Context Menu

    3. On the list, you'll see some of the entries with pink background, those are installed by the third party software

    4. Hold down CTRL Key and select all of them then click on the red button on top left corner to disable.

    5. Click on the Options again and select Restart Explorer

    6. Now try to right click on desktop to see if it fix your problem. If it does then start to enable one by one and repeat step 5 until the problem occurs again, that's the offending extension.

    In addition, does this problem occurs after system startup? If so, I would like to suggest you to perform a Clean Boot to check whether this problem caused by 3rd program or service. Refer to the link below for more details.

    http://support.microsoft.com/kb/929135

    If you need further assistance on this particular issue or any other Windows related issue, let us know and we will be glad to assist you.


    Roger Lu
    TechNet Community Support

    Tuesday, December 3, 2013 7:29 AM
    Moderator

All replies

  • Hi,

    In my opinion, this problem caused by two reasons. One is 3<sup>rd</sup> shell extension reason, the other is system performance. You can follow the steps below to fix this problem.

    First of all, click the link below to download ShellExView:

    http://www.nirsoft.net/utils/shexview.html

    1. This program does not require installation, just right click and run as Administrator

    2. From the menu, click on Options then click on Filter by Extension Type and select Context Menu

    3. On the list, you'll see some of the entries with pink background, those are installed by the third party software

    4. Hold down CTRL Key and select all of them then click on the red button on top left corner to disable.

    5. Click on the Options again and select Restart Explorer

    6. Now try to right click on desktop to see if it fix your problem. If it does then start to enable one by one and repeat step 5 until the problem occurs again, that's the offending extension.

    In addition, does this problem occurs after system startup? If so, I would like to suggest you to perform a Clean Boot to check whether this problem caused by 3rd program or service. Refer to the link below for more details.

    http://support.microsoft.com/kb/929135

    If you need further assistance on this particular issue or any other Windows related issue, let us know and we will be glad to assist you.


    Roger Lu
    TechNet Community Support

    Tuesday, December 3, 2013 7:29 AM
    Moderator
  • 'NVIDIA CPL Context Menu Extension' C:\WINDOWS\system32\nvshext.dll was the culprit for my system.

    Thanks for the solution.

    Saturday, January 4, 2014 1:59 AM
  • Thank you so much ! 

    I was having the same problem. Thank you for being here for us this issue almost rendered my desktop useless and your solution worked. Please continue being awesome  

    I have one question.  What do we do with the offending extension ? Do we just leave it disabled.. or is there a way to delete it ?

    • Edited by Leftlane Wednesday, February 5, 2014 5:38 PM
    Wednesday, February 5, 2014 5:36 PM
  • I have one question.  What do we do with the offending extension ? Do we just leave it disabled.. or is there a way to delete it ?
    Wednesday, February 5, 2014 5:52 PM
  • Hi,

    It would better to disable them in case you want to enable them again.


    Roger Lu
    TechNet Community Support

    • Proposed as answer by Rahul RD Tuesday, February 25, 2014 4:16 PM
    • Unproposed as answer by Rahul RD Tuesday, February 25, 2014 4:16 PM
    Thursday, February 6, 2014 3:18 AM
    Moderator
  • Thank You

    My problem was Disabled Bluetooth.Enabling Bluetooth Solves the problem.

    • Edited by Rahul RD Tuesday, February 25, 2014 4:18 PM
    • Proposed as answer by Stageko Monday, March 3, 2014 11:11 PM
    Tuesday, February 25, 2014 4:18 PM
  • Thanks a lot,

    In my case to problem accrue because of Norton360 (antivirus).

    Saturday, March 1, 2014 10:08 PM
  • I had the same problem. Just disabled Bluetooth and after switching it goes correctly. 
    • Edited by Stageko Monday, March 3, 2014 11:10 PM
    Monday, March 3, 2014 11:02 PM
  • Thanks for the concise and useful reply and recommendations.

    Disabling (6!) TortoisHg extensions restored right-click responsiveness on my Win 8.1 Gateway DX4870

    Thursday, March 6, 2014 11:45 AM
  • When i disabled "Graphics shell ext view" and "Bthsendto context menu ext Class" than the problem was solved,

    but now in my right click menu there are few options , which i need back

    so what should i do?

    Wednesday, March 19, 2014 2:45 PM
  • Thaaaaaaaaaak u so much

    I followed u and problem has solved.

    Friday, April 11, 2014 6:34 PM
  • NVIDIA was my problem also
    Thursday, May 8, 2014 1:48 AM
  • Big thanks! That helped my system to normal.

    Monday, May 12, 2014 5:57 AM
  • Turn them on one by one to find the culprit and disable it forever.
    Monday, May 12, 2014 5:59 AM
  • Hi Roger , I upgraded my windows 8 to 8.1 everything is ok except there is a 15 seconds la whenever i right click any file ( pdf, exe, audio etc ) . I followed your steps initially it worked the culprit was NVIDIA OpenShxt file. But after i restarted my windows it came back and now even i disable those third party entries it is not working. I installed registry cleaner and cleaned my pc again i worked but within next second it came back. Please do help me for this problem

    Thanks

    Saturday, May 24, 2014 9:55 PM
  • The one that was plaguing me turned out to be 

    TheDeskTopContextMenu Class” context menu (aka igfxDTCM Module) version 6.15.10.3621 from the Intel Common User interface. It’s a file extension for Directory/Background.  

    Friday, June 6, 2014 4:15 PM
  • Thanks a lot for the solution,

    it was so irritating to wait 15-20 sec for the menu.

    I had a problem in bluetooth option - BthSendToContextMenuExt Class ,Context Menu  C:\Windows\system32\BSAppShlExt.dll    


    Sunday, June 8, 2014 6:39 AM
  • My Name is Wathiq

    When I applied the steps above to solve the right-click problem, the problem is solved, So I would like to present my grateful to you, and thank you so much.

    Wathiq Al-Yaseen

    11-6-2014

    Wednesday, June 11, 2014 3:00 AM
  • Hats off Rahul, my annoying problem was resolved by your suggestion. May I  know how did u zero into this?
    Wednesday, June 11, 2014 8:15 PM
  • I disabled nvidia only and it solved my problem.

    I wonder if doing this will create other problems or effect performance ?

    Saturday, June 14, 2014 3:03 PM
  • Thank you very much! this has been very clear and useful! :)
    Tuesday, June 17, 2014 11:59 PM
  • Thank you. That solved my problem too.
    Wednesday, June 18, 2014 1:54 AM
  • Huge thanks for you dear friend, you just made my day.

    As for others, the culprit in my case was also:

    'NVIDIA CPL Context Menu Extension'

    You couldn't have explained it better.

    Thanks again for being here to give as a HUGE HAND on this.

    Thursday, June 26, 2014 9:10 PM
  • Thank you so much mate. This was driving me nuts!

    I just created a profile so I could thank you :-)

    Sunday, June 29, 2014 9:58 AM
  • Many thanks for providing the info, your solution regarding shell extension had worked for me and now I am able to right-click to the context menu smoothly.

    regards,

    A Digital Media Geek.

    Sunday, July 6, 2014 7:52 PM
  • I already solve this problem.
    At start sorry for my bad  english.
    I just turn off Windows Defender and my problem  is solved.
    Right click appears in 0.001 sec.
    Just disable Windows Defender and install other antivirus or wharever to defend  your PC.
    Hope this fix your problem.
    Bye bye.
    Saturday, July 26, 2014 10:42 AM
  • Thanks A lot Man..

    It helped.
    Intel HD Graphics was the culprit in my case.

    Sunday, July 27, 2014 1:03 PM
  • OMG!!! Thank you so very much !!!! I was so

    frustrated with this slow performance problem on my HP touch smart laptop after updating to windows 8.1 and finally your solution WORKED!!!! :D 
    Keep up the Good Work ! 

    Wednesday, July 30, 2014 11:07 AM
  • Same for me. I don't know what it is about that file. It was making me crazy.
    Saturday, August 2, 2014 6:11 PM
  • The one that was plaguing me turned out to be 

    TheDeskTopContextMenu Class” context menu (aka igfxDTCM Module) version 6.15.10.3621 from the Intel Common User interface. It’s a file extension for Directory/Background.  

    The same for me on WIN7 with the same module from Intel, this appeared during june ans i was searching for a solution.

    Great thanks

    Saturday, August 16, 2014 2:30 PM
  • This seems to be working really nice, but there is one problem: the Restart Explorer option only closes the explorer, and does not start it again. I can open a folder to test the context menu, but now I have to restart my computer to start working again. Is this normal? Will this also happen next time? Is there a workaround?

    EDIT: after restarting my computer, it worked. For me, the problem was in the BthSendToContextMenuExt Class, just as in two of the replies above.

    • Edited by Lewistrick Wednesday, August 27, 2014 10:23 AM See edit
    Wednesday, August 27, 2014 10:06 AM
  • enabling bluetooth always is not always a good idea

    check the link below for trobleshoothing right click,it worked for me  check the website 

     http://goo.gl/M37lx2

    Sunday, August 31, 2014 5:41 AM
  • Hi, Lewistrick

    If your Explore restart failed, you can try to create a new task in Task Manager, then type explorer.exe and press Enter.

    After that, Explorer process should be recreated.

    This is just a workaround method, to troubleshoot your problem, you can check Event Viewer if it identify the problem.


    Roger Lu
    TechNet Community Support

    Monday, September 1, 2014 2:15 AM
    Moderator
  • It solved my problem. Thanks :)
    Monday, September 22, 2014 3:32 PM
  • Thx this works for me

    Tuesday, October 21, 2014 8:44 AM
  • thanks a lot... i tried updating my graphics driver and did some other things but nothing helped me in solving this right click issue. But with this software: ShellExView my problem was solved. So thank you again....
    Saturday, December 13, 2014 8:27 AM
  • Thanks so much!  This tip saves me much aggravation.
    Monday, December 15, 2014 1:43 PM
  • Another satisfied follower of your suggestion.  For me, the offending shell extension was Symantec Backup 8.1.0.7.
    Tuesday, December 16, 2014 4:02 PM
  • Thank you so much it worked :)

    Thursday, January 1, 2015 6:50 AM
  • thnks..........it was causing me too

    Friday, January 9, 2015 9:26 PM
  • Thanks for your guide.

    It's working with me.

    Saturday, February 7, 2015 8:20 PM
  • thanks a lot!!

    this thing worked fantastic

    Friday, February 27, 2015 6:00 PM
  • Thanks a lot, Problem Overcame.I just followed ur steps and found it's "BSappShlext.dll" Which is causing delay.
    Friday, March 6, 2015 4:06 PM
  • thanks a lot man, works like a charm :)
    Saturday, March 14, 2015 8:47 PM
  • Hi

    for me it was NVIDIA CPL Context Menu Extension. thanks a lot for great help.

    Nils

    Tuesday, March 17, 2015 7:12 PM
  • I have tried this but still my right click is working very slow. What should I do now?
    Sunday, March 29, 2015 1:10 PM
  • same here. works like a charm now! 
    Tuesday, March 31, 2015 4:57 PM
  • Same culprit on my system as well.  Thanks Salford and Roger Lu!!
    Thursday, April 2, 2015 1:27 PM
  • Same here...THANKS ROGER!!!!
    Thursday, April 23, 2015 11:25 PM
  • thanks ,it had worked for me

    problem is created by intel and i had disabled it

    Does It also disables the intel graphic card from my laptop or just it removes Intel options from right click menu

    Monday, May 18, 2015 4:43 AM
  • Спасибо!

    Раньше стояла видеокарта от nvidia потом перешел на встроенную Intel HD 4600, нужно было отключить NVIDIA CPL после этого проблема решилась.



    Monday, May 18, 2015 11:35 AM
  • Hey Lu, thanks a ton, i had the problem for months, i signed up just to say thanks!
    Tuesday, June 16, 2015 4:08 PM
  • thanks a lot!!!

    solved the same problem on mine

    thank u

    Tuesday, June 23, 2015 5:13 AM
  • Thank you! Indeed continue being awesome! Mine was TheDesktopConextMenu Class igfxDTCM Module
    Wednesday, June 24, 2015 10:51 AM
  • Big Thnx ! Mine problem was NVIDIA CPL too
    Wednesday, August 5, 2015 8:02 PM
  • Thank you for your help.

    It works.

    Friday, August 7, 2015 1:59 PM
  • its worked for me thanks a lot sir..........................

    Saturday, August 15, 2015 5:10 AM
  • Merci BEAUCOUP ! ;)
    Saturday, August 15, 2015 3:25 PM
  • Thank you so much! 

    I found the guilty bit of software and disabled it- now it works! 

    You saved my day, that was irritating! 

    Sunday, November 22, 2015 12:24 PM
  • SOLVED...!!! Thanks alott...

    that issue was very annoying...finally i followed your steps and able to solve it out...i was having many third party softwares listed like alzip..amd n many more ...they all were flushed ..lol..nd file explorer was reset and resolved :-) 

    Thursday, December 10, 2015 5:33 PM
  • your suggestion worked great and everything seems to run pretty well...thanks a lot

    Wednesday, December 23, 2015 2:13 PM
  • Thanks man so much this is very helpful. now i found it out (igfxDTCM.dll) was the problem.

    Tuesday, March 29, 2016 3:54 PM
  • Thank you so much,this helped me a lot and i suggest my other friends too. i also save shexview.exe in my library 😇

    Thursday, June 9, 2016 6:55 PM
  • Thanks its work for me.

    Thursday, July 14, 2016 7:13 AM
  • Easy and useful.

    Thank you very much :)

    Monday, January 2, 2017 6:11 PM
  • thanks very helpful just needed to disable "TheDeskTopContextMenu Class" and its done.

    Thursday, June 15, 2017 7:51 AM
  • Solved my problem too thanks!
    • Edited by Hiteshg121 Friday, April 6, 2018 12:44 PM
    Friday, April 6, 2018 12:44 PM