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Windows 7 update error 0x80070057

    Question

  • So I am having issues updating my Windows 7.

    Whenever I try to manually update it gives me an error where it says

    "Windows update cannot currently check for updates because the service is not running."

    I tried to troubleshoot Windows update and it came with a few errors unfixed.

    "Problems installing recent updates"

    "windows update error 0x80070057"

    What is the best way going about fixing this, I could not find solutions online that work for me


    • Edited by BaltimoreFan Saturday, January 11, 2014 12:23 AM
    Saturday, January 11, 2014 12:22 AM

Answers

All replies

  • Have you run the Windows Update troubleshooter?

    http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Update-troubleshooter

    If it doesn't help, do the following steps.

    Click Start and type regedit and press the Enter button.

    Navigate to HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate

    Delete all values with this 0x80070057. Then run the the following fix it tool.

    http://support.microsoft.com/kb/971058/en-us

    Reboot the computer and verify that the problem has been resolved.


    Saturday, January 11, 2014 4:32 AM
  • Hi,

    Windows Update Cannot Check For Updates, Because The Service Is Not Running

    https://support.microsoft.com/kb/2730071

    Have you tried the suggestions in this KB above?


    Andy Altmann
    TechNet Community Support

    Monday, January 13, 2014 4:46 PM
    Moderator
  • Tried both suggestions with and without running safe mode:

    Open-the-Windows-Update_troubleshooter found issues running is safe mode, but 0x80070057 was not fixed, and "problems installing recent updates also not fixed.  Also, "Corrupt files detected", but no indication what they were.  Rebooted and re-ran, again in safe mode, with the same result.

    Moved on to .../kb/971058/en-us and ran Fix-It.  "Troubleshooting cannot continue because an error has occurred."  Ran the tool to diagnose the troubleshooting failure:  "Troubleshooting couldn't identify the problem"

    Yikes!

    Problems started with "Scorpion Saver Services adware being detected and tried to get rid of it.  I don't know if the problems with updates were occurring before or after that.  During the process of trying to delete the adware malware, "Malwarebytes" discovered 13 malware issues.  I also installed Windows 7 SP1, but had to do it manually.

    Still cannot update ...

    <object cotype="cs" id="SILOBFWOBJECTID" style="width:0px;height:0px;display:block;" type="cosymantecnisbfw"></object>
    Friday, March 07, 2014 11:01 PM
  • Hi.. I'm having this problem as well. I ran the update troubleshooter and it did not fix my problem. 

    I ran regedit as you suggested, navigated to HKLM\SOFTWARE\POLICIES\MICROSOFT\WINDOWS\.. BUT there was no \WINDOWSUPDATE inside for me to look into...

    Now what do I do? I haven't been able to update .NET FRAMEWORK or install any security updates.. 

    I'm at the point of reinstalling Windows again.. but thats a big pain.

    Any help would be greatly appreciated.

    Thanks


    • Edited by momicked1 Monday, March 24, 2014 12:42 AM
    Monday, March 24, 2014 12:41 AM
  • I have tried all the above fixes as well to no avail so far.  I also noticed scorpion saver services and tried to delete it which has now given me the 80070057 error and 8008005 error for windows update. Is there anything else that can be tried?
    Saturday, July 26, 2014 1:36 AM
  • I am having the same problem.  There is no WINDOWSUPDATE in my registry files.
    Wednesday, July 30, 2014 6:41 PM
  •  80070057 - The parameter is incorrect Here are the primary ways to resolve this error:  If 80070057 or "Code 57" is returned when attempting to install .NET 3.5 Service Pack 1, install from the standalone package: http://download.microsoft.com/download/2/0/e/20e90413-712f-438c-988e- fdaa79a8ac3d/dotnetfx35.exe  If the Windows Update version of the package throws 80070057, so will the delta installer, but the full installer will usually work in these cases.

    If error 80070057 is encountered while an update installation is attempting to modify a network-related setting or driver, launch Regedit and delete the binary value “Config” from HKLM\System\CurrentControlSet\Control\Network. 

    Wednesday, July 30, 2014 7:19 PM
  • I'm having the exact same problem except there's no "HKLM"!
    Wednesday, December 10, 2014 5:40 PM
  • You don't have an HKEY_LOCAL_MACHINE registry hive? (HKLM)

    Friday, December 12, 2014 3:39 PM
  • Alrighty, I am going to give ya the easiest way to fix this error code.  Ready?  :P

    1. Close ALL programs.

    2. Open up Internet Explorer.

    3. Download...Silverlight from Microsoft. 

    **IF YOU already have it, then...uninstall it first, then restart your computer...then repeat steps 1-3 again.**

    4. At the end of the install, it will offer you a check box to install updates from Windows...make sure that IS checked. Then...go ahead and check your Windows updates after it is FULLY DONE.

    Poof!  There ya go.  No extra work, no fancy I.T. tricks, just... a nice and easy way to fix the problem.  I've had this problem a few times in my department and this is what I've found to be the fastest/easiest way to resolve the problem. :)

    • Proposed as answer by 5Tone Tuesday, May 05, 2015 2:56 PM
    Tuesday, May 05, 2015 2:56 PM
  • Worked like a CHARM....That should be the very first step to try......Thanks for the Help....
    Thursday, June 04, 2015 8:25 AM
  • What resolved the issue
    Thursday, June 04, 2015 6:23 PM
  • Alrighty, I am going to give ya the easiest way to fix this error code.  Ready?  :P

    1. Close ALL programs.

    2. Open up Internet Explorer.

    3. Download...Silverlight from Microsoft. 

    **IF YOU already have it, then...uninstall it first, then restart your computer...then repeat steps 1-3 again.**

    4. At the end of the install, it will offer you a check box to install updates from Windows...make sure that IS checked. Then...go ahead and check your Windows updates after it is FULLY DONE.

    Poof!  There ya go.  No extra work, no fancy I.T. tricks, just... a nice and easy way to fix the problem.  I've had this problem a few times in my department and this is what I've found to be the fastest/easiest way to resolve the problem. :)

    I've tried everything, even this. Didn't work. The installer no longer prompts to "install updates from Windows."
    Sunday, June 14, 2015 11:14 PM
  • Hi

    This could be a corrupt windows update folder.

    I found this site: http://www.mycomputerdidwhat.blogspot.com/2014/12/fixed-windows-update-cannot-currently.html ,and it has a possible solution by renaming some files.




    • Edited by fabking Wednesday, June 17, 2015 7:46 PM
    Monday, June 15, 2015 9:57 AM
  • The resolution posted here: https://support.microsoft.com/en-us/kb/947821  is what fixed the error for me.
    • Proposed as answer by aw00t Friday, June 19, 2015 4:46 AM
    Thursday, June 18, 2015 5:57 PM
  • The resolution posted here: https://support.microsoft.com/en-us/kb/947821  is what fixed the error for me.
    Thursday, June 18, 2015 6:02 PM
  • Thanks a lot!!!!!!!!!!!!!!!!

    Microsoft support spent 2 days with me, nothing did work. With this i was finally able to update the software. Thanks a lot!!!!

    Saturday, July 04, 2015 6:24 PM
  • This also resolved the same issue on one of my machines. There is, however, a $42.00 cost to using this tool.
    Monday, July 06, 2015 1:44 AM
  • There should not be a cost to use the tool..
    Tuesday, July 07, 2015 7:01 AM
  • Hi, i've followed the steps you mention using the "Regedit". When i get to the windows file there is no "Windows Update" file inside it for me to access and delete the values with the error code. What does it mean?
    Thursday, July 23, 2015 8:26 PM
  • Ciao, ho seguito la procedura di cui parli con il "Regedit". Quando ottengo al file Windows non c'è alcun file "Windows Update" al suo interno per me accedi e cancellare i valori con il codice di errore. cosa significa?
    vero, neanch'io!!
    Thursday, July 30, 2015 10:13 PM
  • I have navigated  using the steps you provided however i haven't even managed to find the windows update folder in the registry doesn't appear to be there?

    Saturday, August 01, 2015 9:28 AM
  • Me too... I've been trying everthing and this is preventing me from getting windows 10.. what a pain.
    Saturday, August 01, 2015 4:15 PM
  • This worked PERFECTLY!  Thank you.
    Thursday, August 06, 2015 1:59 AM
  • Me too... I've been trying everthing and this is preventing me from getting windows 10.. what a pain.
    Same to me. What a PITA
    • Proposed as answer by cmsnet.tech Tuesday, August 25, 2015 6:27 PM
    Sunday, August 09, 2015 12:05 PM
  • this is not present in my regedit: HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate. not showing anything!
    Tuesday, August 11, 2015 6:49 AM
  • Get as far as Windows Update in the HKLM - shows another folder - AU - can't open that!  Installing silverlight didn;t work - couldn't see any box to tick "Install updates" - where did i go wrong?  Run all the fix it tools and it sill comes up with the error 0x80070057???

    Thursday, August 13, 2015 2:53 AM
  • this is not present in my regedit: HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate. not showing anything!

    Get as far as Windows Update in the HKLM - shows another folder - AU - can't open that!  Installing silverlight didn;t work - couldn't see any box to tick "Install updates" - where did i go wrong?  Run all the fix it tools and it sill comes up with the error 0x80070057???

    Me too... I've been trying everthing and this is preventing me from getting windows 10.. what a pain.

    Did you all try running SURT from here?  If you are running windows 8/8.1 this won't work and will need to run "dism /online /cleanup-image /restorehealth" (without quotes) from an admin command prompt.

    https://support.microsoft.com/en-us/kb/947821

    Thursday, August 13, 2015 6:25 PM
  • Thank you very much. It worked! :-)
    Friday, August 21, 2015 9:00 PM
  • Thank you very much. It worked! :-)

    Can you let everyone know which process worked so if other people look at this they know what to try as a possible solution?
    Saturday, August 22, 2015 5:53 AM
  • If you're referring to removing the Win 10 upgrade icon from the task try, maybe because your system is not compatible or other reasons, you may do the following to remove the icon and removed specified updates to remove the notice.

    1. click on the "Start Button"

    2. Open accessories, right click on "command prompt" select run as administrator.

    3. At the command prompt type "powershell" without the quotes

    4. Once  power shell is up and running (which you'll know the command line will change to PS C:\Windows\system32> type the following at the prompt. You may copy and paste the line into your command window

    get-hotfix -id kb3035583, kb2952664, kb2976978, kb3021917, kb3044374, kb2990214

    If Patches are found type or copy and paste the following, where the /kb is the patch found on your PC.

    wusa /uninstall /kb2990214

    enter.

    (this will remove that particular patch)

    Do it for each patch found until all have been uninstalled.

    IMPORTANT - If the computer ask to reboot during the process, click on the restart later and continue removing the remaining found patches.

    Once all patches have been removed from your system go ahead and restart the computer.

    Once your computer has finished restarting - you'll now notice the Win 10 Upgrade icon is now gone, BUT, we're not finished yet!

    5. Now run Windows Update - You'll notice some of those patches will show up and want to install again. Now to take care of that, RIGHT clcik on the patches that were found wanting to install again and select HIDE UPDATE!

    Congrats! You're finished,and if everything went right, no more pesky Upgrade icon in the system tray! Only do this if you're not upgrading to Windows 10, My HP is not compatible with Win 10 due to video driver issues. 

    Let me know if this helped! 


    • Edited by cmsnet.tech Tuesday, August 25, 2015 6:29 PM edit spelling
    Tuesday, August 25, 2015 6:26 PM
  • Yes please do, I have tried everything to get this dell laptop to run Win Update. I just am not looking forward to a reinstall of the OS!
    Tuesday, August 25, 2015 6:28 PM