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Printer mappings via GPO Preferences - "No printers were found" error RRS feed

  • Question

  • Hello,

    We're running an internal domain with functional level of Server 2008 R2.

    We recently migrated some print queues from a 2008 R2 print server to a new 2012 R2 server.  Old printer mappings were deleted, and new ones added via GPO Preferences.

    Following these changes, most users are getting their new printer queues OK when logging in to our Remote Desktop farm.  However, a small number of users have had the following error pop up:

    Operation could not be completed (error 0x00000709).  Double check the printer name and make sure that the printer is connected to the network.

    Some users getting this error have their printers mapped fine.  However, others are missing printers!

    If printers are missing, the following Warning appears in the Event Log on the Remote Desktop server:

    Source: Group Policy Printers, Event ID: 4098, "Group Policy object did not apply because it failed with error code '0x80070bc4 No printers were found'"

    I've noticed that trying to manually map the missing printers in the user's session only works if I browse to the 2012 R2 print server by IP address (and not NETBIOS name or FQDN).

    Any help on resolving this would be appreciated.

    Many thanks in advance,

    IR88

     

    Thursday, May 12, 2016 12:07 PM

Answers

  • > I've noticed that trying to manually map the missing printers in the
    > user's session only works if I browse to the 2012 R2 print server by IP
    > address (and not NETBIOS name or FQDN).
     
    To me this is evidence of Kerberos issues - IP always uses NTLM.
     
    • Proposed as answer by Wendy Jiang Monday, May 16, 2016 9:03 AM
    • Marked as answer by Yan Li_ Friday, May 20, 2016 8:22 AM
    Thursday, May 12, 2016 1:46 PM
  • I've noticed that trying to manually map the missing printers in the user's session only works if I browse to the 2012 R2 print server by IP address (and not NETBIOS name or FQDN). 

    Hi,
    Please have a try to ping the printer server with ip address and server name and see if it goes well.
    In my opinion, you may need to flush you DNS ant try again, please run the following command:
    Ipconfig /flushdns
    ipconfig /registerdns
    Also, here is a similar thread which you could take a look and use for reference:
    Access computers by IP addresses, but not by Computer Name
    https://social.technet.microsoft.com/Forums/windows/en-US/f82b747e-6711-418b-9b6f-317223daa2dc/access-computers-by-ip-addresses-but-not-by-computer-name?forum=w7itpronetworking
    Regards,
    Wendy

    Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Wendy Jiang Monday, May 16, 2016 9:03 AM
    • Marked as answer by Yan Li_ Friday, May 20, 2016 8:22 AM
    Friday, May 13, 2016 2:43 AM

All replies

  • > I've noticed that trying to manually map the missing printers in the
    > user's session only works if I browse to the 2012 R2 print server by IP
    > address (and not NETBIOS name or FQDN).
     
    To me this is evidence of Kerberos issues - IP always uses NTLM.
     
    • Proposed as answer by Wendy Jiang Monday, May 16, 2016 9:03 AM
    • Marked as answer by Yan Li_ Friday, May 20, 2016 8:22 AM
    Thursday, May 12, 2016 1:46 PM
  • I've noticed that trying to manually map the missing printers in the user's session only works if I browse to the 2012 R2 print server by IP address (and not NETBIOS name or FQDN). 

    Hi,
    Please have a try to ping the printer server with ip address and server name and see if it goes well.
    In my opinion, you may need to flush you DNS ant try again, please run the following command:
    Ipconfig /flushdns
    ipconfig /registerdns
    Also, here is a similar thread which you could take a look and use for reference:
    Access computers by IP addresses, but not by Computer Name
    https://social.technet.microsoft.com/Forums/windows/en-US/f82b747e-6711-418b-9b6f-317223daa2dc/access-computers-by-ip-addresses-but-not-by-computer-name?forum=w7itpronetworking
    Regards,
    Wendy

    Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Wendy Jiang Monday, May 16, 2016 9:03 AM
    • Marked as answer by Yan Li_ Friday, May 20, 2016 8:22 AM
    Friday, May 13, 2016 2:43 AM
  • Thanks all for your replies.

    It doesn't appear to be a DNS or IP connectivity issue.

    Rather, the problem appears when using the browse button (...) in the Share Path field of the GUI for adding a new Shared Printer via Group Policy preferences.

    If we use the browse button to select a printer that's listed/published in Active Directory, the printer is intermittently not mapped (with associated 4098 'No printers were found' warning in the Application event log).

    However, if the printer Share Path field is typed in manually, we don't have this problem.

    Somebody else seems to have noticed this here: 

    http://www.eversity.nl/blog/2011/02/gpp-event-id-4098-warning-0x80070bc4-no-printers-were-found

    Thanks again,

    IR88


    Thursday, May 26, 2016 1:30 PM