windows 7 reboots instead of shutting down


  • I have a new alienware m11x (64 bit windows 7) The system will not completely power down. Every attempt (except hard shutdown by holding down the power button) to shut down results in a reboot, It seems to be a full reboot starting from the setup screen.  I have tried most of the msconfig settings and still get the same result. I have the latest bios offered.


    Any help would be great.

    Friday, April 22, 2011 2:45 AM


  • Hi,


    For this issue, you could also refer to the following thread:


    windows 7 reboots when i try to shutdown


    Hope it helps.


    Alex Zhao

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Monday, April 25, 2011 9:45 AM

All replies

  • Hi,

    Be sure to check with Alienware Support since it is under warranty and there could be known
    issues. Also ask in their forums.

    Did you also check for the latest low level chipset drivers and other major drivers?


    Try the Clean Boot method in this troubleshooter and the others as needed :

    References to Vista also apply to Windows 7.

    What antivirus/antispyware/security products do you have on machine? Include any you have EVER
    had on this machine including those you uninstalled (they leave remnants behind which can cause
    strange issues).


    Do these :

    Try these to clear corruption and repair/replace damaged/missing system files.

    Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

    Enter this at the prompt - sfc /scannow

    How to Repair Windows 7 System Files with System File Checker

    How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
    generates in Windows Vista cbs.log

    Also run CheckDisk so we can rule out corruption as much as possible.

    How to Run Disk Check in Windows 7


    After the above :

    How to troubleshoot a problem by performing a clean boot in Windows Vista or
    Windows 7

    Use Advanced Tools to Troubleshoot Performance Problems in Windows 7

    Problems with overall system speed and performance

    How to troubleshoot performance issues in Windows Vista

    Optimizing Microsoft Windows Vista Performance

    To see all that is loading bootup - wait a few minutes without doing anything - then Right Click
    TaskBar - Task Manager - take a look at Appplications - Processes - Services - this is a quick
    reference (if you have a little box on Lower Left - Show for All Users then check that).

    How to Change, Add, or Remove Startup Programs in Windows 7

    A quick check to see which are loading is Method 2 there - using MSCONFIG then post a list of
    those here.

    Tools that should help :

    Process Explorer - Free - Find out what files, registry keys and other objects processes have open,
    which DLLs they have loaded, and more. This uniquely powerful utility will even show you who owns
    each process.

    Autoruns - Free - See what programs are configured to startup automatically when your system boots
    and you login. Autoruns also shows you the full list of Registry and file locations where applications can
    configure auto-start settings.

    Process Monitor - Free - Monitor file system, Registry, process, thread and DLL activity in real-time.

    There are many excellent free tools at Sysinternals

    WhatsInStartUP - Free - This utility displays the list of all applications that are loaded automatically
    when Windows starts up. For each application, the following information is displayed: Startup Type (Registry/Startup Folder), Command -Line String, Product Name, File Version, Company Name,
    Location in the Registry or file system, and more. It allows you to easily disable or delete unwanted
    programs that runs in your Windows startup.

    There are many excellent free tools at NirSoft

    Window Watcher - Free - Do you know what's running on your computer? Maybe not. The Window
    Watcher tells all, reporting every window created by every running program, whether the window
    is visible or not.

    Many excellent free tools and an excellent newsletter at Karenware


    Consider this an absolute must - manually updating your drivers.

    Vista and Windows 7 love updated drivers so here is how to update the major ones.

    This is my generic how to for proper driver updates :

    This utility makes it easy to see which versions are loaded :

    DriverView - Free - utility displays the list of all device drivers currently loaded on your system.
    For each driver in the list, additional useful information is displayed: load address of the driver,
    description, version, product name, company that created the driver, and more.

    For Drivers check System Maker as fallbacks and Device Maker's which are the most current.
    Control Panel - Device Manager - Display Adapter - write down the make and complete model
    of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate
    Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -
    Uninstall - REBOOT this will refresh the driver stack.

    Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party
    with their own software and drivers and any other major device drivers you have.

    Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device
    Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for
    BIOS, Chipset and software updates at System Maker's site while there.)

    Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after
    each installation.

    Always check in Device Manager - Drivers tab to be sure the version you are installing actually
    shows up. This is because some drivers rollback before the latest is installed (sound drivers
    particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as

    Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check
    manually by model.

    Manually look at manufacturer's sites for drivers - and Device Maker's sites.

    Installing and updating drivers in Windows 7 (updating drivers manually using the methods above
    is preferred to ensure the latest drivers from System maker and Device makers are found)

    If you update drivers manually then it is a good idea to disable Driver Installations in Windows
    Updates, this leaves Windows Updates ON however it will not install drivers which will usually be
    older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it) and then
    go look for new ones manually if you wish.

    How To Disable Automatic Driver Installation In Windows Vista - Drivers


    Refer to these threads for many more excellent tips however be sure to check your antivirus
    programs, update major drivers and BIOS, and also troubleshoot with the cleanboot method

    Problems with overall system speed and performance

    Performance and Maintenance tips

    Windows Explorer has stopped working

    Hope this helps.

    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Friday, April 22, 2011 3:14 AM
  • Hi,


    For this issue, you could also refer to the following thread:


    windows 7 reboots when i try to shutdown


    Hope it helps.


    Alex Zhao

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Monday, April 25, 2011 9:45 AM

  • On desktop rightclick->new text document
    Open and Paste this into it:

    C:\Windows\System32\shutdown.exe /s /t 5

    Close & rename to Shutdown.bat or what you wish .bat
    Click on it to see if windows shuts down or restarts

    Monday, April 25, 2011 10:04 AM
  • I have no idea if you're still having this problem, but here's what solved it for me encase anyone else finds this thread with google and has the same problem.


    I built my system, and it's always ran fine, but this problem started when I removed the motherboard to remedy some heat issues with my Processor I was having.


    Turns out I plugged the case wires in incorrectly. I accidentally plugged the Pwr switch into the MSG pins and visa versa. So when it would turn off, the computer would detect the on button because it was connected to the circuit for the light (At least what I think was happening).


    If none of these solutions are working, check your case wiring -- it's sometimes quite hard to see in there. I've built a lot of systems, and I missed it.

    Friday, September 16, 2011 6:30 PM