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DRIVER_POWER_STATE_FAILURE, caused by ntkrnlpa.exe, caused by address ntkrnlpa.exe+debf0 RRS feed

  • Question

  • Hello,

    I am getting repeated shutdowns of the Windows 7 machine.  It seems to happen only when I am not using the PC.

    BlueScreenView shows the Bug Check String and causes shown in the subject line.   Please help.

    Thanks

    karlo88

    Tuesday, July 30, 2013 1:02 AM

Answers

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  

    WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  
    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy (compress them)
    *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.
    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.

    Blue Screen View & Who Crashed are often wrong and should only be used in an emergency...

    You can read more about BSODS here



    Wanikiya & Dyami--Team Zigzag

    Tuesday, July 30, 2013 1:41 AM
    Moderator
  • Hi Karlo,

    Thanks for your post.

    From your words, I know that Windows 7 continuously shut down with Bluescreen error “DRIVER_POWER_STATE_FAILURE, caused by ntkrnlpa.exe, caused by address ntkrnlpa.exe+debf0”.

    Regarding current situation, I suggest we first run following fixit to check the issue:

    Error message when you try to resume a Windows 7-based or a Windows Server 2008 R2-based computer from hibernation: "Stop 0x0000009F"

    http://support.microsoft.com/kb/977186

    If the issue still persists, we need to collect the dump file for further research.

    Please refer to the steps the MVP provided and upload the dump file for us.

    Thanks for your cooperation and look forward to your response.


    Best Regards, StarSprite

    Wednesday, July 31, 2013 2:57 AM

All replies

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  

    WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  
    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy (compress them)
    *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.
    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.

    Blue Screen View & Who Crashed are often wrong and should only be used in an emergency...

    You can read more about BSODS here



    Wanikiya & Dyami--Team Zigzag

    Tuesday, July 30, 2013 1:41 AM
    Moderator
  • Hi Karlo,

    Thanks for your post.

    From your words, I know that Windows 7 continuously shut down with Bluescreen error “DRIVER_POWER_STATE_FAILURE, caused by ntkrnlpa.exe, caused by address ntkrnlpa.exe+debf0”.

    Regarding current situation, I suggest we first run following fixit to check the issue:

    Error message when you try to resume a Windows 7-based or a Windows Server 2008 R2-based computer from hibernation: "Stop 0x0000009F"

    http://support.microsoft.com/kb/977186

    If the issue still persists, we need to collect the dump file for further research.

    Please refer to the steps the MVP provided and upload the dump file for us.

    Thanks for your cooperation and look forward to your response.


    Best Regards, StarSprite

    Wednesday, July 31, 2013 2:57 AM