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HP network printer and vista is no good! RRS feed

  • Question

  • I have a HP 6310 allinone network printer that works great with all my XP Pro boxes, but forget about Vista.
    I've installed it on 3 different boxes, all with Vista ultimate, and after they go to sleep, when they wake up the printer gets DELETED from the printers and a error box pops open showing the errors as posted below... I've also included the event veiwers occurance to the error below.
    I allready talked to level 3 HP support, and they said they are aware of the problem and don't have a clue why it happens and said to contact Microsoft to get it fixed because it is Vista that is causing the problem.

    The only way to get it working again, is to completely uninstall everything, then reboot, then re-install all the software again. Then it finally works again.
    This is a complete waste of time, re-installing this software everyday just to be able to use a printer.

    Can we get some help MICROSOFT on this please! 

    ERROR BOX 1
    --------------------------------------------------------------------------
    Problem signature:
      Problem Event Name: APPCRASH
      Application Name: svchost.exe_HPSLPSVC
      Application Version: 6.0.6001.18000
      Application Timestamp: 47918b89
      Fault Module Name: StackHash_f290
      Fault Module Version: 0.0.0.0
      Fault Module Timestamp: 00000000
      Exception Code: c0000005
      Exception Offset: 00000011
      OS Version: 6.0.6001.2.1.0.256.1
      Locale ID: 4105
      Additional Information 1: f290
      Additional Information 2: 22f7a63e27934a376439b1a6d1af1fcd
      Additional Information 3: ab14
      Additional Information 4: 83119bdd508e4b626dc6283a81666cae

    Read our privacy statement:
      http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
    --------------------------------------------------------------------------

     

    ERROR BOX 2
    --------------------------------------------------------------------------
    Problem signature:
      Problem Event Name: APPCRASH
      Application Name: hpqtra08.exe
      Application Version: 82.0.188.0
      Application Timestamp: 459b302b
      Fault Module Name: StackHash_c0f6
      Fault Module Version: 0.0.0.0
      Fault Module Timestamp: 00000000
      Exception Code: c0000005
      Exception Offset: 0045def8
      OS Version: 6.0.6001.2.1.0.256.1
      Locale ID: 4105
      Additional Information 1: c0f6
      Additional Information 2: d6e2c93b1889d72e92c60ebfbccc303d
      Additional Information 3: 1b60
      Additional Information 4: 5062b9a40d1a0196aeddd80bc90641fa

    Read our privacy statement:
      http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
     --------------------------------------------------------------------------


    ((THE FOLLOWING IS TAKEN FROM EVENT VIEWER IN CONJUNCTION WITH THIS ABOVE ERRORS BOX.))

    Faulting application hpqtra08.exe, version 82.0.188.0, time stamp 0x459b302b, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x0045def8, process id 0xd6c, application start time 0x01c9d77fe085d534.

    EVENT ID: 1000
    Faulting application svchost.exe_HPSLPSVC, version 6.0.6001.18000, time stamp 0x47918b89, faulting module hpslpsvc32.dll, version 82.0.173.0, time stamp 0x457ce164, exception code 0xc0000005, fault offset 0x0003e670, process id 0x9d4, application start time 0x01c9d80450e497ad.

    EVENT ID: 4
    Printer HP Officejet 6300 series fax will be deleted. No user action is required.
    To stop logging warning events for the print spooler, in Control Panel, open Printers, right-click a blank area of the window, click Run as Administrator, click Server Properties, click the Advanced tab, and then clear the Log spooler warning events check box.
     
    EVENT ID: 3
    Printer HP Officejet 6300 series fax was deleted, and users will no longer be able to print to this printer. No user action is required.
    To stop logging information events for the print spooler, in Control Panel, open Printers, right-click a blank area of the window, click Run as Administrator, click Server Properties, click the Advanced tab, and then clear the Log spooler information events check box.

    EVENT ID: 4
    Printer HP Officejet 6300 series will be deleted. No user action is required.
    To stop logging warning events for the print spooler, in Control Panel, open Printers, right-click a blank area of the window, click Run as Administrator, click Server Properties, click the Advanced tab, and then clear the Log spooler warning events check box.

    EVENT ID 3:
    Printer HP Officejet 6300 series was deleted, and users will no longer be able to print to this printer. No user action is required.
    To stop logging information events for the print spooler, in Control Panel, open Printers, right-click a blank area of the window, click Run as Administrator, click Server Properties, click the Advanced tab, and then clear the Log spooler information events check box.

    Monday, May 25, 2009 1:13 AM

All replies

  • Hi,

    Thanks for the post.

    Try updating the BIOS because most of the issues after waking from sleep occur due to the outdated BIOS.
    Download the latest BIOS from the Computer manufacturer's site and install it.
    Restart the Computer and check with the problem.

    Hope this helps!
    Wednesday, May 27, 2009 1:17 AM
  • thanks for the words, but as I stated... this happens on many computers, and I am not alone with this issue...
    and yes, all bios's are up to date with the manafactures latest revisions.

    "I allready talked to level 3 HP support, and they said they are aware of the problem and don't have a clue why it happens and said to contact Microsoft to get it fixed because it is Vista that is causing the problem."

    this means that alot of people are contacting HP and are fustrated with this annoyance as well.
    This is going to take MICROSOFT to fix this.
    I hope they are reading this.
    Wednesday, May 27, 2009 2:16 AM
  • Has anyone received help on this yet?  This issue drives me up a wall and I don't want to have to purcahse another printer to solve the problem...

    Wednesday, September 1, 2010 11:23 PM