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Exchange 2007 Management Tools not installing on Windows 7 64-bit

    Question

  • I am trying to install the Exchange 2007 Management tools on Windows 7 but keep getting the error:

    "This computer is running Windows 7 Professional.  Exchange Server 2007 is not supported on this operating system"

    Does anyone know how to get this to work?
    Wednesday, August 26, 2009 8:05 PM

Answers

  • Hi,

    Installing  the Exchange 2007 Management Tools

    Applies to: Exchange Server 2007 SP2, Exchange Server 2007 SP1, Exchange Server 2007

    This topic explains how to use the Microsoft Exchange Server 2007 Setup wizard to install the Exchange 2007 management tools. You can use the management tools to administer your Exchange organization remotely. The management tools include the following:

    ·     Exchange Management Console

    ·     Exchange Management Shell

    ·     Exchange Help file

    ·     Microsoft Exchange Best Practices Analyzer Tool

    ·     Exchange Troubleshooting Assistant Tool

     Before You Begin

    To perform this procedure, the account you use must be delegated the Exchange Organization Administrator role. For more information about permissions, delegating roles, and the rights that are required to administer Exchange 2007.

    Before installing the Exchange management tools, you must first install the necessary prerequisites for Exchange 2007. For detailed steps to install the necessary prerequisites, see Exchange 2007 System Requirements and How to Install Exchange 2007 SP1 and SP2 Prerequisites on Windows Server 2008 or Windows Vista.

    Also, before you perform this procedure, be aware of the following:

    ·        If the computer on which you install the Exchange management tools has a 64-bit processor and 64-bit operating system, you must install the 64-bit version of the management tools. If the computer on which you install the Exchange management tools has a 32-bit processor and 32-bit operating system, you must install the 32-bit version of the management tools. To download the 64-bit version of the management tools, use the same media or download that you use to install Exchange 2007. For 32-bit download information, see Microsoft Exchange Server 2007 Management Tools (32-Bit).

    ·     The following table lists the supported operating systems for installing only the Exchange management tools.

    Supported operating systems for Exchange management tools

    Exchange version

    Supported operating systems

    Release to manufacturing (RTM) version of Exchange 2007, 32-bit processor

    o    Windows Server 2003 SP1, Standard Edition or Enterprise Edition

    o    Windows Server 2003 R2, Standard Edition or Enterprise Edition

    o    Windows XP SP2

    Exchange 2007 RTM, 64-bit processor

    o    Windows XP x64 Edition

    o    Any operating system that is supported for Exchange 2007 original release

    Exchange 2007 Service Pack 1 (SP1), 32-bit processor

    o    Windows Vista

    o    Windows Server 2008, Standard or Enterprise Edition

    o    Windows Server 2003 SP2, Standard Edition or Enterprise Edition

    o    Windows Server 2003 R2 with SP2, Standard Edition or Enterprise Edition

    o    Windows XP SP2

    Exchange 2007 SP1, 64-bit processor

    o    Windows Vista

    o    Windows Server 2008, 64-bit edition

    o    Windows XP x64 Edition

    o    Any operating system that is supported for Exchange 2007 SP1

    ·     If you install Exchange 2007 or earlier (or the associated management tools) on the same computer that is running Outlook 2007 and the user's mailbox is enabled for Unified Messaging (UM), you cannot use the Voice Mail tab in Outlook 2007 to configure voice mail options. The voice mail options on this tab will be dimmed. However, you can use Outlook Web Access to configure voice mail options.
    To resolve this issue, perform the following steps:

    1.     Uninstall Microsoft Exchange or any Microsoft Exchange management tools.

    2.     In Registry Editor, locate the following registry subkey:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Messaging Subsystem\MSMapiApps

    Caution:

    Incorrectly editing the registry can cause serious problems that may require you to reinstall your operating system. Problems resulting from editing the registry incorrectly may not be able to be resolved. Before editing the registry, back up any valuable data.

    3.     Delete the following values:
    String: EMSMDB32.DLL
    String: EMSABP32.DLL

    4.     Reinstall Outlook 2007 on the server.

     

    Installing Exchange 2007 or earlier (or the associated management tools) on a computer that is running Outlook 2007 or earlier is unsupported. For more information, see Microsoft Knowledge Base article 266418, Microsoft does not support installing Exchange Server components and Outlook on the same computer.

    ·    
     Exchange 2007 System Requirements.

     Procedure

     To use the Exchange Server 2007 Setup wizard to install the Exchange 2007 management tools

    1.  Log on to the server on which you want to install the management tools.

    2.  Run Setup.exe from either the directory where you downloaded Exchange 2007 or from the DVD.

    3.  On the Start page, complete Steps 1 through 3.

    Note:

    If you already have Microsoft .NET Framework 2.0, Microsoft Management Console (MMC) 3.0, and Microsoft Windows Power Shell installed, these steps will be unavailable. If you have not installed Microsoft .NET Framework 2.0, Setup will link to .NET Framework Developer Center. If you have not installed Microsoft Management Console (MMC) 3.0, Setup will link to MMC 3.0 update is available for Windows Server 2003 and for Windows XP. If you have not installed Microsoft Windows PowerShell, Setup will link to Windows PowerShell 1.0 English Language Installation Packages for Windows Server 2003 Service Pack 1 and for Windows XP Service Pack 2.

    4.  On the Start page, click Step 4: Install Microsoft Exchange. Setup copies the setup files locally to the computer on which you are installing Exchange 2007.

    5.  In the Exchange Server 2007 Setup wizard, on the Introduction page, click Next.

    6.  On the License Agreement page, click I Accept the terms in the license agreement, and then click Next.

    7.  On the Error Reporting page, click Yes or No, and then click Next.

    8.  On the Installation Type page, click Custom Exchange Server Installation. If you want to change the path for the Exchange 2007 installation, click Browse, locate the appropriate folder in the folder tree, and then click OK. Click Next.


    Installation Type page

    Installation Type page of Setup Wizard

    9.  On the Server Role Selection page, select Management Tools.

    Note:

    The management tools are installed automatically if you install any other server role.



    10. 
    Server Role Selection page
    Server Role Selection Page of Setup Wizard

     

    11.  If this is the first Exchange 2007 server in your organization, on the Exchange Organization page, type a name for your Exchange 2007 organization.

    The Exchange Server organization name can contain only the following characters:

    o  A through Z

    o  a through z

    o  0 through 9

    o  Space (not leading or trailing)

    o  Hyphen or dash

    The organization name cannot contain more than 64 characters. The organization name cannot be blank. If the organization name contains spaces, you must enclose it in quotation marks.

    12.  On the Readiness Checks page, view the status to determine if the organization and server role prerequisite checks completed successfully. If they have completed successfully, click Install to install Exchange 2007.

    13.  On the Completion page, click Finish.

    Thanks

    Anil Inampudi

    Friday, August 28, 2009 5:30 PM
    Moderator

All replies

  • Hi,

    Installing  the Exchange 2007 Management Tools

    Applies to: Exchange Server 2007 SP2, Exchange Server 2007 SP1, Exchange Server 2007

    This topic explains how to use the Microsoft Exchange Server 2007 Setup wizard to install the Exchange 2007 management tools. You can use the management tools to administer your Exchange organization remotely. The management tools include the following:

    ·     Exchange Management Console

    ·     Exchange Management Shell

    ·     Exchange Help file

    ·     Microsoft Exchange Best Practices Analyzer Tool

    ·     Exchange Troubleshooting Assistant Tool

     Before You Begin

    To perform this procedure, the account you use must be delegated the Exchange Organization Administrator role. For more information about permissions, delegating roles, and the rights that are required to administer Exchange 2007.

    Before installing the Exchange management tools, you must first install the necessary prerequisites for Exchange 2007. For detailed steps to install the necessary prerequisites, see Exchange 2007 System Requirements and How to Install Exchange 2007 SP1 and SP2 Prerequisites on Windows Server 2008 or Windows Vista.

    Also, before you perform this procedure, be aware of the following:

    ·        If the computer on which you install the Exchange management tools has a 64-bit processor and 64-bit operating system, you must install the 64-bit version of the management tools. If the computer on which you install the Exchange management tools has a 32-bit processor and 32-bit operating system, you must install the 32-bit version of the management tools. To download the 64-bit version of the management tools, use the same media or download that you use to install Exchange 2007. For 32-bit download information, see Microsoft Exchange Server 2007 Management Tools (32-Bit).

    ·     The following table lists the supported operating systems for installing only the Exchange management tools.

    Supported operating systems for Exchange management tools

    Exchange version

    Supported operating systems

    Release to manufacturing (RTM) version of Exchange 2007, 32-bit processor

    o    Windows Server 2003 SP1, Standard Edition or Enterprise Edition

    o    Windows Server 2003 R2, Standard Edition or Enterprise Edition

    o    Windows XP SP2

    Exchange 2007 RTM, 64-bit processor

    o    Windows XP x64 Edition

    o    Any operating system that is supported for Exchange 2007 original release

    Exchange 2007 Service Pack 1 (SP1), 32-bit processor

    o    Windows Vista

    o    Windows Server 2008, Standard or Enterprise Edition

    o    Windows Server 2003 SP2, Standard Edition or Enterprise Edition

    o    Windows Server 2003 R2 with SP2, Standard Edition or Enterprise Edition

    o    Windows XP SP2

    Exchange 2007 SP1, 64-bit processor

    o    Windows Vista

    o    Windows Server 2008, 64-bit edition

    o    Windows XP x64 Edition

    o    Any operating system that is supported for Exchange 2007 SP1

    ·     If you install Exchange 2007 or earlier (or the associated management tools) on the same computer that is running Outlook 2007 and the user's mailbox is enabled for Unified Messaging (UM), you cannot use the Voice Mail tab in Outlook 2007 to configure voice mail options. The voice mail options on this tab will be dimmed. However, you can use Outlook Web Access to configure voice mail options.
    To resolve this issue, perform the following steps:

    1.     Uninstall Microsoft Exchange or any Microsoft Exchange management tools.

    2.     In Registry Editor, locate the following registry subkey:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Messaging Subsystem\MSMapiApps

    Caution:

    Incorrectly editing the registry can cause serious problems that may require you to reinstall your operating system. Problems resulting from editing the registry incorrectly may not be able to be resolved. Before editing the registry, back up any valuable data.

    3.     Delete the following values:
    String: EMSMDB32.DLL
    String: EMSABP32.DLL

    4.     Reinstall Outlook 2007 on the server.

     

    Installing Exchange 2007 or earlier (or the associated management tools) on a computer that is running Outlook 2007 or earlier is unsupported. For more information, see Microsoft Knowledge Base article 266418, Microsoft does not support installing Exchange Server components and Outlook on the same computer.

    ·    
     Exchange 2007 System Requirements.

     Procedure

     To use the Exchange Server 2007 Setup wizard to install the Exchange 2007 management tools

    1.  Log on to the server on which you want to install the management tools.

    2.  Run Setup.exe from either the directory where you downloaded Exchange 2007 or from the DVD.

    3.  On the Start page, complete Steps 1 through 3.

    Note:

    If you already have Microsoft .NET Framework 2.0, Microsoft Management Console (MMC) 3.0, and Microsoft Windows Power Shell installed, these steps will be unavailable. If you have not installed Microsoft .NET Framework 2.0, Setup will link to .NET Framework Developer Center. If you have not installed Microsoft Management Console (MMC) 3.0, Setup will link to MMC 3.0 update is available for Windows Server 2003 and for Windows XP. If you have not installed Microsoft Windows PowerShell, Setup will link to Windows PowerShell 1.0 English Language Installation Packages for Windows Server 2003 Service Pack 1 and for Windows XP Service Pack 2.

    4.  On the Start page, click Step 4: Install Microsoft Exchange. Setup copies the setup files locally to the computer on which you are installing Exchange 2007.

    5.  In the Exchange Server 2007 Setup wizard, on the Introduction page, click Next.

    6.  On the License Agreement page, click I Accept the terms in the license agreement, and then click Next.

    7.  On the Error Reporting page, click Yes or No, and then click Next.

    8.  On the Installation Type page, click Custom Exchange Server Installation. If you want to change the path for the Exchange 2007 installation, click Browse, locate the appropriate folder in the folder tree, and then click OK. Click Next.


    Installation Type page

    Installation Type page of Setup Wizard

    9.  On the Server Role Selection page, select Management Tools.

    Note:

    The management tools are installed automatically if you install any other server role.



    10. 
    Server Role Selection page
    Server Role Selection Page of Setup Wizard

     

    11.  If this is the first Exchange 2007 server in your organization, on the Exchange Organization page, type a name for your Exchange 2007 organization.

    The Exchange Server organization name can contain only the following characters:

    o  A through Z

    o  a through z

    o  0 through 9

    o  Space (not leading or trailing)

    o  Hyphen or dash

    The organization name cannot contain more than 64 characters. The organization name cannot be blank. If the organization name contains spaces, you must enclose it in quotation marks.

    12.  On the Readiness Checks page, view the status to determine if the organization and server role prerequisite checks completed successfully. If they have completed successfully, click Install to install Exchange 2007.

    13.  On the Completion page, click Finish.

    Thanks

    Anil Inampudi

    Friday, August 28, 2009 5:30 PM
    Moderator
  • Tripyre

    I have Windows 7 RTM x64 bit in a VM and I'm installing Exchange 2007 SP1 x64 bit management tools no problems at all. I have all the Windows updates installed, I have put SP2 in my test lab yet, probably later this week, but no issues, and the install just finished and the management tools is up! Let me check powershell yep tested get-mailbox server is working.

    Post some of the error log file.
    Saturday, August 29, 2009 9:49 AM
  • Please confirm the steps to install exchange tools 2007 on Windows 7.  I have tried evey possible posting i could find on google to no avail.
    Tuesday, September 22, 2009 4:33 PM
  • Just installed SP2 management tools on Win 7 x64 RTM here, struggled initially...

    I put setup.exe in compatability mode for Vista and elected to run it as Administrator and that seemed to solve it for me. Good Luck.
    Tuesday, September 29, 2009 1:36 PM
  • THANK YOU!  That worked perfectly.  I'm running Win7 x64 and was able to sucessfully install Exchange MC using your suggestion.  Note, you must also enable IIS 6 Metabase Compatibility and IIS 6 Management Console before it will work (control panel, programs).
    Wednesday, September 30, 2009 6:39 PM
  • Does anyone know how to get setup to skip the organization check? It's checking to see if I'm a member of the Schema and enterprise admin group (which I'm not) and causing the install to fail. I only have the option for management tools checked for the install.  I tried installing using setup.com but it still does the organization check.
    Friday, October 23, 2009 3:03 PM
  • Just installed SP2 management tools on Win 7 x64 RTM here, struggled initially...

    I put setup.exe in compatability mode for Vista and elected to run it as Administrator and that seemed to solve it for me. Good Luck.


    Hi there,

    I have tried this and it tells me that I cannot install it as I have Windows 7 Enterprise.

    Any ideas on how to get the Management tools on Windows 7 Enterprise?

    John


    John
    Tuesday, March 23, 2010 4:25 PM
  • Just installed SP2 management tools on Win 7 x64 RTM here, struggled initially...

    I put setup.exe in compatability mode for Vista and elected to run it as Administrator and that seemed to solve it for me. Good Luck.


    Hi Phil,

    I tried the "compatability mode for Vista and elected to run it as Administrator" but it still didn't work for me, was there something special that you done?

    John.


    John
    Monday, March 29, 2010 11:50 AM
  • Just installed SP2 management tools on Win 7 x64 RTM here, struggled initially...

    I put setup.exe in compatability mode for Vista and elected to run it as Administrator and that seemed to solve it for me. Good Luck.


    Hi Phil,

    I tried the "compatability mode for Vista and elected to run it as Administrator" but it still didn't work for me, was there something special that you done?

    John.


    John
    Monday, March 29, 2010 11:50 AM
  • Thanks DanielKwong ;) I had been going round and round with this same issue for days until I found your " Note, you must also enable IIS 6 Metabase Compatibility and IIS 6 Management Console before it will work (control panel, programs)." And just installed the Management Tools only (which is all I needed). Thanks again, I'm back in business.
    Tuesday, March 30, 2010 12:18 AM
  • My scenario:

     

    Windows 7 x86 Enterprise. Trying to install Exchange 2007 SP2 x86 management tools.

     

    Result: Windows 7 Enterprise not supported.

     

    Exchange 2010 has no x86 version at all (neither for Server roles, nor for the Management tools) --> Win7 x86 cannot be used to manage any recent Exchange editions?

    Wednesday, June 09, 2010 8:28 AM
  • My scenario:

     

    Windows 7 x86 Enterprise. Trying to install Exchange 2007 SP2 x86 management tools.

     

    Result: Windows 7 Enterprise not supported.

     

    Exchange 2010 has no x86 version at all (neither for Server roles, nor for the Management tools) --> Win7 x86 cannot be used to manage any recent Exchange editions?


    I'm not sure this is entirely true as I have an employee that has this installed on his machine.  When I try I get the error message of:  You are running the 32 bit version of Microsoft Exchange on a 64 bit platform.  Please run the 64 bit version instead.

     

    My employee has Win7x64 bit Enterprise along with myself as well.  I've changed the compatibility mode to every possible option to no avail.  I've found the following link:

     

    http://www.microsoft.com/downloads/en/details.aspx?FamilyID=DB31866C-2CD5-4610-8505-5F2572248618&amp%3Bdisplaylang=en

     

    but that appears to be too much data to download to get the management tools installed.  My employee says that he installed his tools from the following link:

     

    http://www.microsoft.com/downloads/en/details.aspx?familyid=6BE38633-7248-4532-929B-76E9C677E802&displaylang=en

     

    and it worked perfectly (for him), but I get the aforementioned error.  Thanks ahead of time for the help.

    Friday, November 19, 2010 8:25 PM
  • Exchange 2007 SP3 package (but not the SP2 nor SP1!) supports Windows 7 for running Management tools (both x86 and x64 I suppose).

    At the time of writing my previous post, SP3 was not released, so the issue with SP2 was true.

    Friday, November 19, 2010 8:51 PM
  • Sweet!  thanks for info, that was the only I didn't download and try.
    Friday, November 19, 2010 11:58 PM
  • Hi All,

     

    I had the issue with compatiblity, after my x86 pc was accidentally upgraded to Windows 7 x86. To get the Exchange 2007 SP2 management tools installed I:

    - Installed IIS 6.0 compatibility and console.Went to the properties of the Exchange 2007 SP2"Setup.exe", set the compatibility to "Vista" (not vista sp1 or 2 - just plain old vista), and set the "Change settings for all users" button under properties->compatibility (of the setup.exe). I also set the privilage level to "Run this program as an administrator".  The tools installed just fine.

    The above steps worked perfectly after a wihile of deep frustration :-)

     

    Good luck!


    Kind Regards Adrian Ryan
    Thursday, December 23, 2010 7:01 PM
  • This one should have been marked as the answer. It works! Thank you.
    Monday, October 31, 2011 7:49 AM