none
Windows Media Player will not play regular codecs such as MP3, WMV, and AVI

    Question

  • I upgraded my Windows Vista x64 installation to Windows 7 RTM x64 a few days back.
    The upgrade went smooth and everything worked as it should. The new media player got hold of all media files in my new Libraries, and was able to play almost every file I got, more than Vista used to, including regular mp3, avi and wmv files.

    Then I did two things. I installed Apple iTunes (and Quicktime) and uninstalled the Nokia Music Manager application (which had been with me from the Vista upgrade).
    The next time I started WMP to play music I got the error message: "Windows Media Player cannot play the file. The Player might not support the file type or might not support the codec that was used to compress the file.".

    This is for standard mp3 and avi files as well as a bunch of other media file types. Some files still play though, for instance the C:\Users\Public\Recorded TV\Sample Media\win7_scenic-demoshort_raw.wtv video sample. Neither C:\Users\Public\Music\Sample Music\Sleep Away.mp3, C:\Users\Public\Videos\Sample Videos\Wildlife.wmv or any other of the  mp3 and wmv samples will play, giving me the same error.

    The Media Center application behaves in the same manner.
    VLC media player and iTunes are able to play all files that WMP is unable to play with no problems.

    It seems to me that either Nokia Music Manager or Apple iTunes have messed up my codecs when uninstalling/installing.
    I've tried to remove all media applications from Windows 7 using optionalfeatures.exe, and then reinstalling them, with no change in behavior.

    Has anyone got any ideas as might what have happened?
    And is there anything I can do to reinstall/reactivate the nonworking codecs?

    Best regards,
    Yngvar Johnsen
    Tuesday, August 18, 2009 4:11 PM

Answers

  • Hi, I've had the same issue for a couple days now.  Just fixed it.

    I had tried to install k-lite with no luck, every mp3 file wont play in media player.  Every other software pack works fine.

    I fixed it by going into "playback devices -> configure -> then changing from 5.1 to stereo.  Open media player and all mp3 now work.

    I'm not sure if this is the same issue everyone else is getting but worth a try.

    Dan
    • Proposed as answer by Scott Forbes Monday, November 09, 2009 1:05 PM
    • Marked as answer by YngvarJ Thursday, November 19, 2009 7:01 AM
    Friday, October 30, 2009 2:47 AM
  • Interesting... I had the same problem and I have an old Audigy 2 ZS as well. What fixed it for me was disabling the audio enhancements on the playback devices. So it seems like this is a creative driver issue.
    • Marked as answer by YngvarJ Thursday, November 19, 2009 7:02 AM
    • Unmarked as answer by YngvarJ Thursday, November 19, 2009 7:02 AM
    • Marked as answer by YngvarJ Thursday, November 19, 2009 7:05 AM
    Sunday, November 01, 2009 11:53 PM

All replies

  • Are there any other Codec packs installed? If so, please remove all the Codec packs. If the issue persists, I suggest that you install recommended Codec. Please access the following website.

    Using codecs 

    From the answer of the question "How do I find a codec?" please try to find a proper Codec pack and install it.


    Arthur Xie - MSFT
    • Proposed as answer by anh toan Thursday, October 22, 2009 2:16 AM
    • Unproposed as answer by YngvarJ Thursday, November 19, 2009 7:03 AM
    Thursday, August 20, 2009 9:38 AM
    Moderator
  • Arthur,

    I have the codecs installed as listed below.
    Among them is the "DMO MP3 Decoder DMO 0055 mp3dmod.dll 6.1.7600.16385" codec.
    I don't think I have any special codec packs installed. Can you see any? If there are any, how do I uninstall them?
    The "Using codecs" site you're referring to, I can't see to find any codecs for Windows 7 x64 available there.
    I believe that some software I installed (iTunes) or uninstalled (Nokia Music Manager), has made changes to my default Windows 7 installed codecs so that they no longer work.
    I would like to reinstall the standard Windows Media Player 12 codecs, but can't seem to find how to do that.

    Any help in resolving this issue is appreciated. I imagine this might be an issue that more Windows 7 upgrade users will face. 

    Yngvar

    Windows Media Player

    Version 12.0.7600.16385

    Operating System

    Version: 6.1.7600 System Locale: nb-NO
    Service Pack: 0.0 User Locale: nb-NO
    Build Lab: 7600.win7_rtm.090713-1255 Geo ID: Norway
    Type: Workstation DRM Version: 11.0.7600.16385
    Architecture: x86 Indiv Version: 2.9.0.1
    Processors: 8

    Media Player Binaries

    NameVersionNameVersionNameVersion
    wmp.dll 12.0.7600.16385 wmlaunch.exe 12.0.7600.16385 wmpconfig.exe 12.0.7600.16385
    wmplayer.exe 12.0.7600.16385 wmpcm.dll 12.0.7600.16385 wmvcore.dll 12.0.7600.16385
    wmploc.dll 12.0.7600.16385 mpvis.dll 12.0.7600.16385 mf.dll 12.0.7600.16385
    wmpps.dll 12.0.7600.16385 wmpdxm.dll 12.0.7600.16385
    wmpeffects.dll 12.0.7600.16385 wmpshell.dll 12.0.7600.16385

    Other Binaries

    NameVersionNameVersionNameVersion
    provsvc.dll 6.1.7600.16385 rtutils.dll 6.1.7600.16385 MMDevApi.dll 6.1.7600.16385
    srvcli.dll 6.1.7600.16385 rasman.dll 6.1.7600.16385 propsys.dll 7.0.7600.16385
    ntshrui.dll 6.1.7600.16385 RASAPI32.dll 6.1.7600.16385 DEVOBJ.dll 6.1.7600.16385
    NetworkExplorer.dll 6.1.7600.16385 psmsong.14.0.8089.0726.dll 14.0.8089.726 CFGMGR32.dll 6.1.7600.16385
    LINKINFO.dll 6.1.7600.16385 OLEACC.dll 7.0.0.0 SETUPAPI.dll 6.1.7600.16385
    XmlLite.dll 1.3.1000.0 PSAPI.DLL 6.1.7600.16385 profapi.dll 6.1.7600.16385
    netutils.dll 6.1.7600.16385 ieframe.dll 8.0.7600.16385 ctagent.DLL 6.0.1.1371
    cscapi.dll 6.1.7600.16385 shdocvw.dll 6.1.7600.16385 MSIMG32.dll 6.1.7600.16385
    wkscli.dll 6.1.7600.16385 wpdshext.dll 6.1.7600.16385 WindowsCodecs.dll 6.1.7600.16385
    DAVHLPR.dll 6.1.7600.16385 apphelp.dll 6.1.7600.16385 SXS.DLL 6.1.7600.16385
    davclnt.dll 6.1.7600.16385 wmp_scrobbler.dll 2.1.0.6 RpcRtRemote.dll 6.1.7600.16385
    ntlanman.dll 6.1.7600.16385 DUI70.dll 6.1.7600.16385 rsaenh.dll 6.1.7600.16385
    drprov.dll 6.1.7600.16385 DUser.dll 6.1.7600.16385 CRYPTSP.dll 6.1.7600.16385
    MPR.dll 6.1.7600.16385 explorerframe.dll 6.1.7600.16385 VERSION.dll 6.1.7600.16385
    msls31.dll 3.10.349.0 FirewallAPI.dll 6.1.7600.16385 jscript.dll 5.8.7600.16385
    mshtml.dll 8.0.7600.16385 wmdmps.dll 12.0.7600.16385 CLBCatQ.DLL 2001.12.8530.16385
    POWRPROF.dll 6.1.7600.16385 cewmdm.dll 12.0.7600.16385 COMCTL32.dll 6.10.7600.16385
    dsound.dll 6.1.7600.16385 webio.dll 6.1.7600.16385 WLDAP32.dll 6.1.7600.16385
    midimap.dll 6.1.7600.16385 WINHTTP.dll 6.1.7600.16385 ntmarta.dll 6.1.7600.16385
    msacm32.drv 6.1.7600.16385 upnp.dll 6.1.7600.16385 MSVCR80.dll 8.0.50727.4927
    ksuser.dll 6.1.7600.16385 mswsock.dll 6.1.7600.16385 lgscroll.dll 4.70.213.0
    wdmaud.drv 6.1.7600.16385 WINNSI.DLL 6.1.7600.16385 dwmapi.dll 6.1.7600.16385
    devenum.dll 6.6.7600.16385 iphlpapi.DLL 6.1.7600.16385 OLEAUT32.dll 6.1.7600.16385
    quartz.dll 6.6.7600.16385 dnsapi.DLL 6.1.7600.16385 ole32.dll 6.1.7600.16385
    msdmo.dll 6.6.7600.16385 mswmdm.dll 12.0.7600.16385 gdiplus.dll 6.1.7600.16385
    sirenacm.dll 14.0.8089.726 WINTRUST.dll 6.1.7600.16385 SHLWAPI.dll 6.1.7600.16385
    l3codeca.acm 1.9.0.401 imapi2.dll 6.1.7600.16385 SHELL32.dll 6.1.7600.16385
    msadp32.acm 6.1.7600.16385 iertutil.dll 8.0.7600.16385 uxtheme.dll 6.1.7600.16385
    msgsm32.acm 6.1.7600.16385 MSASN1.dll 6.1.7600.16385 MSCTF.dll 6.1.7600.16385
    msg711.acm 6.1.7600.16385 CRYPT32.dll 6.1.7600.16385 IMM32.DLL 6.1.7600.16385
    imaadp32.acm 6.1.7600.16385 urlmon.dll 8.0.7600.16385 NSI.dll 6.1.7600.16385
    MSACM32.dll 6.1.7600.16385 Normaliz.dll 6.1.7600.16385 WS2_32.dll 6.1.7600.16385
    lvcodec2.dll 10.5.1.2023 WININET.dll 8.0.7600.16385 USP10.dll 1.626.7600.16385
    MSVFW32.dll 6.1.7600.16385 WINSTA.dll 6.1.7600.16385 LPK.dll 6.1.7600.16385
    drmv2clt.dll 11.0.7600.16385 WTSAPI32.dll 6.1.7600.16385 GDI32.dll 6.1.7600.16385
    msnetobj.dll 11.0.7600.16385 WINMM.dll 6.1.7600.16385 USER32.dll 6.1.7600.16385
    msxml3.dll 8.110.7600.16385 pcwum.DLL 6.1.7600.16385 CRYPTBASE.dll 6.1.7600.16385
    MSOXMLMF.DLL 12.0.6413.1000 slc.dll 6.1.7600.16385 SspiCli.dll 6.1.7600.16385
    fwpuclnt.dll 6.1.7600.16385 SSDPAPI.dll 6.1.7600.16385 RPCRT4.dll 6.1.7600.16385
    wship6.dll 6.1.7600.16385 upnphost.dll 6.1.7600.16385 sechost.dll 6.1.7600.16385
    rasadhlp.dll 6.1.7600.16385 npmproxy.dll 6.1.7600.16385 msvcrt.dll 7.0.7600.16385
    wshtcpip.dll 6.1.7600.16385 nlaapi.dll 6.1.7600.16385 ADVAPI32.dll 6.1.7600.16385
    AUTHZ.dll 6.1.7600.16385 netprofm.dll 6.1.7600.16385 KERNELBASE.dll 6.1.7600.16385
    USERENV.dll 6.1.7600.16385 AUDIOSES.DLL 6.1.7600.16385 kernel32.dll 6.1.7600.16385
    peerdist.dll 6.1.7600.16385 AVRT.dll 6.1.7600.16385 ntdll.dll 6.1.7600.16385
    sensapi.dll 6.1.7600.16385 MFPlat.DLL 12.0.7600.16385

    Audio Codecs

    TypeNameFormatBinaryVersion
    ACM Microsoft IMA ADPCM CODEC 0011    
    ACM Microsoft CCITT G.711 A-Law and u-Law CODEC 0007    
    ACM Microsoft GSM 6.10 Audio CODEC 0031    
    ACM Microsoft ADPCM CODEC 0002    
    ACM Fraunhofer IIS MPEG Layer-3 Codec (decode only) 0055    
    ACM Messenger Audio Codec 028E    
    ACM Microsoft PCM Converter 0001    
    DMO WMAudio Decoder DMO 0160, 0161, 0162, 0163 WMADMOD.DLL 6.1.7600.16385
    DMO WMAPro over S/PDIF DMO 0162 WMADMOD.DLL 6.1.7600.16385
    DMO WMSpeech Decoder DMO 000A, 000B WMSPDMOD.DLL 6.1.7600.16385
    DMO MP3 Decoder DMO 0055 mp3dmod.dll 6.1.7600.16385

    Video Codecs

    TypeNameFormatBinaryVersion
    ICM Microsoft RLE MRLE msrle32.dll 6.1.7600.16385
    ICM Microsoft Video 1 MSVC msvidc32.dll 6.1.7600.16385
    ICM Microsoft YUV UYVY msyuv.dll 6.1.7600.16385
    ICM Intel IYUV codec IYUV iyuv_32.dll 6.1.7600.16385
    ICM Logitech Video (I420) i420 lvcodec2.dll 10.5.1.2023
    ICM Toshiba YUV Codec Y411 tsbyuv.dll 6.1.7600.16385
    ICM Cinepak Codec by Radius cvid iccvid.dll 1.10.0.12
    DMO Mpeg4s Decoder DMO mp4s, MP4S, m4s2, M4S2, MP4V, mp4v, XVID, xvid, DIVX, DX50 mp4sdecd.dll 6.1.7600.16385
    DMO WMV Screen decoder DMO MSS1, MSS2 wmvsdecd.dll 6.1.7600.16385
    DMO WMVideo Decoder DMO WMV1, WMV2, WMV3, WMVA, WVC1, WMVP, WVP2 wmvdecod.dll 6.1.7600.16385
    DMO Mpeg43 Decoder DMO mp43, MP43 mp43decd.dll 6.1.7600.16385
    DMO Mpeg4 Decoder DMO MPG4, mpg4, mp42, MP42 mpg4decd.dll 6.1.7600.16385

    MPEG/DVD Filters

    TypeNameBinaryVersion
    video Microsoft DTV-DVD Video Decoder msmpeg2vdec.dll 6.1.7140.0
    audio Microsoft DTV-DVD Audio Decoder msmpeg2adec.dll 6.1.7140.0

    Plug-ins

    TypeNameBinaryVersion
    Background Last.fm Plugin wmp_scrobbler.dll 2.1.0.6
    Background Windows Live Messenger Music Plugin psmsong.14.0.8089.0726.dll 14.0.8089.726

    Services

    NameKeyBinaryVersion
    Media Guide MediaGuide    

    Content Partner

    None Found

    Sunday, August 23, 2009 5:43 PM
  • Hi,

    Are un-played sample files you produced yourself with tools on the computer? If so, I suspect that the encoder when you produced the media files were from QuickTime or Nokia Music Manager. Then after the programs are removed there is no proper decoder to play these files.


    Arthur Xie - MSFT
    Monday, August 24, 2009 8:18 AM
    Moderator
  • I have a multitude of music and video  files on my pc and had trouble at first playing them but i just reformatted them into mpg even if they were already MP3,MPEG4,AAC,WMV,WAV files with prism sound and also prism video converter and they work ok now I was running xp sp3 but have gone for the 64 bit windows 7 loving it so far.We will eventually get the glitches out.
    Monday, August 24, 2009 10:09 AM
  • I have a multitude of music and video  files on my pc and had trouble at first playing them but i just reformatted them into mpg even if they were already MP3,MPEG4,AAC,WMV,WAV files with prism sound and also prism video converter and they work ok now I was running xp sp3 but have gone for the 64 bit windows 7 loving it so far.We will eventually get the glitches out.
    Converting all my 30.000+ MP3s is not an option, no. And I'm quite sure all my MP3s are perfectly all right, and that it's Windows 7 and Windows Media Player that's got a problem.

    Hi,

    Are un-played sample files you produced yourself with tools on the computer? If so, I suspect that the encoder when you produced the media files were from QuickTime or Nokia Music Manager. Then after the programs are removed there is no proper decoder to play these files.


    Arthur Xie - MSFT

    Some were ripped with MusicMatch, some with Windows Media Player, some were downloaded. I've never had problems with any of the files before.
    I have not removed iTunes (and the accompanying QuickTime), I have added it.
    I have removed Nokia Music Manager.

    And yes, I also believe, as I've written several times here, that it might have been the removal of Nokia Music Manager that caused some codecs to be uninstalled, even though it seems the mp3 codec still is installed according to the codec list in Windows Media Player, or damaged. Or it might have been the installation of Apple iTunes that took over parts of the codecs, or unregisterered the mp3 and avi codecs from Windows Media Player.

    What you have not answered, is my original question: Is there a way to do a complete reinstall of Windows Media Player with all its codecs in Windows 7.
    Removing and then adding it using the regular installation (OptionalFeatures.exe) does not reinstall the codec correctly on my machine.

    Thanks,
    Yngvar
    Monday, August 24, 2009 3:27 PM
  • If you would like to reinstall Windows Media Player 12, use the following method. Please note that Windows Media Center will be reinstalled in the meantime. All settings in Windows Media Center will be reset.

    1. Open Control Panel/Programs and Features.
    2. Click "Turn Windows features on or off" in the left pane.
    3. Expand "Media Features", uncheck "Windows Media Player". Click "Yes" to continue, and click OK to quit. Then Restart.

    Note: If you turn off WMP, Windows Media Center will be turned off either. You may need to re-configure settings for Windows Media Center after re-enabling it.

    4. Open "Turn Windows features on or off" again. Turn on the features "Windows Media Player" and "Windows Media Center". Restart.
    5. Launch Windows Media Player, initialize the program.

    The system build-in Codec cannot be reinstalled. If any of them are corrupt, you may install the recommend Codec instead, or run In-place Upgrade to repair the components.


    Arthur Xie - MSFT
    Tuesday, August 25, 2009 6:11 AM
    Moderator
  • If you would like to reinstall Windows Media Player 12, use the following method. Please note that Windows Media Center will be reinstalled in the meantime. All settings in Windows Media Center will be reset.

    1. Open Control Panel/Programs and Features.
    2. Click "Turn Windows features on or off" in the left pane.
    3. Expand "Media Features", uncheck "Windows Media Player". Click "Yes" to continue, and click OK to quit. Then Restart.

    Note: If you turn off WMP, Windows Media Center will be turned off either. You may need to re-configure settings for Windows Media Center after re-enabling it.

    4. Open "Turn Windows features on or off" again. Turn on the features "Windows Media Player" and "Windows Media Center". Restart.
    5. Launch Windows Media Player, initialize the program.

    The system build-in Codec cannot be reinstalled. If any of them are corrupt, you may install the recommend Codec instead, or run In-place Upgrade to repair the components.


    Arthur Xie - MSFT
    Thanks, the "Turn Windows features on or off" is the same application as I referred to as OptionalFeatures.exe in my previous post. It does not fix the problem.

    You say "install the recommended Codec". I'm not sure I understand what do you mean? How do i procede to make mp3 playback work in WMP12 again? Which codecs are you talking about? I can't find any valid mp3 codecs for Win7 x64/WMP12 on the <a href="http://www.microsoft.com/windows/windowsmedia/player/faq/codec.mspx">Using codecs</a> link you posted previously.

    I guess I'll end up doing a reinstall of W7 to make them work. Sad, but true.
    Thursday, August 27, 2009 5:04 PM
  • It may be a compatibility issue between iTunes/QuickTime and Windows 7. From the download site of the latest iTunes we can find that Windows 7 is not in the compatible list.

    Apple - iTunes - Download iTunes

    Important Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

    If it does not help, you do not need to reinstall. Run In-place Upgrade can help us to repair system.


    Arthur Xie - MSFT
    Friday, August 28, 2009 4:06 AM
    Moderator
  • Personally, I use the K-Lite Codec Pack to make sure I have all of the required codecs. But you may want to try this...

    http://support.microsoft.com/kb/947541/en-us#LetMeFixItMyself

    THey say that other programs use their own version of wmp.dll, and if you re-register the normal one, and reset the file associations, it should work.

    I just checked my registry settings on Windows 7 and they match the reg file.

    Good Luck
    • Marked as answer by YngvarJ Thursday, September 03, 2009 4:26 PM
    • Unmarked as answer by YngvarJ Thursday, November 19, 2009 7:02 AM
    Tuesday, September 01, 2009 6:43 AM
  • Personally, I use the K-Lite Codec Pack to make sure I have all of the required codecs. But you may want to try this...

    http://support.microsoft.com/kb/947541/en-us#LetMeFixItMyself

    THey say that other programs use their own version of wmp.dll, and if you re-register the normal one, and reset the file associations, it should work.

    I just checked my registry settings on Windows 7 and they match the reg file.

    Good Luck

    From the http://support.microsoft.com/kb/947541/en-us#LetMeFixItMyself:
    1. Log on as an administrator.
    2. Click Start, type cmd in the Start Search text box, right-click cmd.exe, click Run as administrator, and then click Continue.
    3. At the command prompt, type regsvr32 wmp.dll, and then click OK.
    Ah, finally a helpful suggestion. This worked perfectly well! Now the Media Player plays all the files the way it should. Broghah, thank you so much for helping me out! You saved me from a full reinstall of Windows 7. Best regards, Yngvar
    Thursday, September 03, 2009 4:26 PM
  • I've tried everything suggested on this page with no luck. The funny thing is, Media Player seems to play all file types except WMV. I've had no trouble with my mpeg file.

    Additionally, The Microsoft Zune player is playing WMV files just fine, as well as VLC. How strange is that?

    I ran the program that checks system files to ensure they are the proper ones and it reported no problems.

    I've re-installed Media Player 12 a couple of times now. I've tried going after 3rd party codec packs to try and solve the problem, and nothing works.

    I am stumped on this issue.
    Saturday, October 17, 2009 12:31 PM
  • To clarify: regsvr32 wmp.dll fixed this for you... ?  That seems very strange to me.
    Tuesday, October 20, 2009 8:46 PM
  • To clarify: regsvr32 wmp.dll fixed this for you... ?  That seems very strange to me.
    Yes, this enabled me to play mp3, avi and wmv files which I previously was unable to play.
    But this only worked for some time. Now I'm back to the state where I'm unable to play most media formats in Windows Media Player. It might have been after the last iTunes update, but I can't say that for sure.
    Wednesday, October 21, 2009 9:46 PM
  • Dumb question: does that trick (regsvr32 wmp) work still?  If it does, that seems to indicate that something is resetting the registration of the player, which is bad.
    • Edited by zachd [MSFT] Wednesday, October 28, 2009 3:50 AM
    Saturday, October 24, 2009 2:51 AM
  • I ended up re-installing Windows 7. With a clean install (just Windows updates and drivers installed). I went and played an MP3 file. No problem. I then played another MP3 file, and it gave me the error. I went back and played the original MP3 file that worked minutes before. It failed. And now nothing plays in media player, except MPEG videos. No WMV, no WMA, no MP3. I then installed VLC, WinAmp and Zune, and they all 3 play just fine.

    I think MP12 needs an enema. It's probably beta. It sure behaves like it. I like it less than MP11.

    BTW, someone has instructions on how to get rid of 12 and put 11 on Windows 7.


    http://techie-buzz.com/hacks-and-mods/how-to-uninstall-windows-media-player-12-on-windows-7.html


    Wednesday, October 28, 2009 2:35 AM
  • Locations for wmp.dll
    C:\Windows\winsxs\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20518_none_683703c981ace59b\    -   13.9MB

    C:\Windows\System32\    -   13.9MB - Version 12.0.7600.16415 - There was a previous version of 12.0.7600.16385.


    C:\Windows\winsxs\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.16415_none_67aa66206891f9cc\ - 13.9MB

    C:\Windows\winsxs\wow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20518_none_728bae1bb60da796\ - 10.8MB





    Wednesday, October 28, 2009 2:48 AM
  • Trick question, given that listing.  The one in SysWow64 would likely be used.  That's the default 32bit version.

    WinSXS is the side by side repository used for servicing.  Nothing gets used from there directly.
    • Proposed as answer by dan_robo Friday, October 30, 2009 2:44 AM
    • Unproposed as answer by YngvarJ Thursday, November 19, 2009 7:02 AM
    Wednesday, October 28, 2009 3:50 AM
  • is the "Allow applications to take exclusive control of this device” setting enabled for your speakers? Right-click on the volume icon, playback devices, speakers, properties, advanced tab. If the setting is disabled, enable it (and the "give exclusive mode applications priority" option too) and see if that works.

    • Proposed as answer by dan_robo Friday, October 30, 2009 2:44 AM
    Thursday, October 29, 2009 6:07 PM
  • Hi, I've had the same issue for a couple days now.  Just fixed it.

    I had tried to install k-lite with no luck, every mp3 file wont play in media player.  Every other software pack works fine.

    I fixed it by going into "playback devices -> configure -> then changing from 5.1 to stereo.  Open media player and all mp3 now work.

    I'm not sure if this is the same issue everyone else is getting but worth a try.

    Dan
    • Proposed as answer by Scott Forbes Monday, November 09, 2009 1:05 PM
    • Marked as answer by YngvarJ Thursday, November 19, 2009 7:01 AM
    Friday, October 30, 2009 2:47 AM
  • What sound card do you have... ?
    Sunday, November 01, 2009 8:12 PM
  • Hi, I've had the same issue for a couple days now.  Just fixed it.

    I had tried to install k-lite with no luck, every mp3 file wont play in media player.  Every other software pack works fine.

    I fixed it by going into "playback devices -> configure -> then changing from 5.1 to stereo.  Open media player and all mp3 now work.

    I'm not sure if this is the same issue everyone else is getting but worth a try.

    Dan

    Dan! It's amazing. This works for me as well!
    I'm running with on a quite old Creative Labs Audigy 2 ZS sound card. The drivers are from Creative Labs v. 6.0.1.1371 from Jun 23, 2009.
    Trying to update drivers by automatic search in the drivers properties tells me that they are up to date.
    Sunday, November 01, 2009 9:03 PM
  • Interesting... I had the same problem and I have an old Audigy 2 ZS as well. What fixed it for me was disabling the audio enhancements on the playback devices. So it seems like this is a creative driver issue.
    • Marked as answer by YngvarJ Thursday, November 19, 2009 7:02 AM
    • Unmarked as answer by YngvarJ Thursday, November 19, 2009 7:02 AM
    • Marked as answer by YngvarJ Thursday, November 19, 2009 7:05 AM
    Sunday, November 01, 2009 11:53 PM
  • Yeah i have Audigy 2 ZS as well.  Pretty anonying to be honest, means my rear speakers dont work in media player.
    I'm going to write a scrip to swap the settings when lanching media player and then switch back automatically.

    Not going good so far lol
    I'll keep trying though.
    Monday, November 02, 2009 3:45 AM
  • Wow, you guys saved me a new install of windows 7.  I also have a Sound Blaster Audigy 2.  I had to turn off the 5.1 settings to make wmv files play in Media player. 

    Thanks guys.
    Tuesday, November 03, 2009 4:40 PM
  • Dan You are the man! That did it. I too have an Audigy 2 ZS Platinum. I launched the sound settings and it told me that there was a problem with the audio enhancements for the card and asked me if I wanted to disable. I did and all is well now.

    BTW, I disabled audio enhancements but left it at 5.1 channel sound and it appears to be working ok.

    Now I wonder if Creative's drivers are the reason why my machine blue screens with a MEMORY_MANAGER problem. I've tested my memory modules and they are not a problem. I bought a new video card and that wasn't the problem. All I have left is the Sound Blaster.
    Monday, November 09, 2009 1:04 PM
  • Bingo. It works.
    Thursday, November 19, 2009 3:13 AM
  • Sorry to bud in so late in this thread, but thought maybe someone here may know the answer.

    I have had very limited success playing MKV files. It seems that all players, with the exception of WMP stutter and pixalate when trying to play those files, but the sound comes through great (PCM). When WMP 12 (Win7) plays those same files, the video is great (smooth), but the sound is very muffled, and appears to come through as AC3. Is there any way to make WMP default to PCM sound output?

    Again, sorry for jumping in. If needbe I can post this elsewhere...

    Thanks,

    Lev
    Saturday, November 21, 2009 3:08 AM
  • @dan_robo THANK YOU THANK YOU THANK YOU

    This was driving me crazy.  I had forgotten I was playing with this and putting it back to stereo fixed the problem. 
    Wednesday, January 06, 2010 4:40 PM
  • I had the same issue with an Audigy Gamer.  What is even stranger is that with the enhancements enabled, I was able to open files in WinAmp.  Disabling the enhanced features did fix both WMP and MediaCenter.
    Sunday, January 24, 2010 7:03 PM
  • The SB Audigy Series Support Pack is also worth checking out. http://forums.creative.com/t5/Sound-Blaster/SB-Audigy-Series-Support-Pack-3-6-11-09-2009/m-p/540934
    Current version is 3.6, and it's working perfectly well on my W7 x64.
    Monday, January 25, 2010 5:50 PM
  • Hi, I've had the same issue for a couple days now.  Just fixed it.

    I had tried to install k-lite with no luck, every mp3 file wont play in media player.  Every other software pack works fine.

    I fixed it by going into "playback devices -> configure -> then changing from 5.1 to stereo.  Open media player and all mp3 now work.

    I'm not sure if this is the same issue everyone else is getting but worth a try.

    Dan

    Thank you thank you - Just got a new system - one of the best video cards, sound cards, processor, etc etc and was really upset when some of my avi and mp3 files wouldn't play.  I create videos and need all my music.  Never dreamed for a minute it was the speakers.  Took them off surround sound [didn't know they were even set up that way] and put them on stereo as you said and it worked.  Best answer on the web!
    Saturday, March 06, 2010 6:56 AM
  • ^-- What sound card do you have?
    Saturday, March 06, 2010 7:22 AM
  • Creative SB  not one of the best sound cards but a good one. 
    Saturday, March 06, 2010 7:48 AM
  • I've noticed that my machine won't go to sleep, and when I do powercfg -requests I see that the Creative SB driver is preventing it. It's claiming and audio stream is open when nothing is even running. So this is another problem with the Creative driver.

    Tuesday, March 16, 2010 3:55 PM
  • I was having severe problems with WMP 12 - I could only get it to open as administrator.  I tried ever tip I could find - setting program defaults, removing & reinstalling, etc.  Here's the tool that finally worked for me:

    http://www.thewindowsclub.com/repair-fix-windows-7-vista-problems-with-fixwin-utility

    I tried FixWMP first, no dice.  Then I tried FixWin, used the Windows Media Player does not start... Fix , and voilla!  Back in business.  Hope this helps someone out there.

    Friday, June 04, 2010 4:08 PM
  • Hi, I've had the same issue for a couple days now.  Just fixed it.

    I had tried to install k-lite with no luck, every mp3 file wont play in media player.  Every other software pack works fine.

    I fixed it by going into "playback devices -> configure -> then changing from 5.1 to stereo.  Open media player and all mp3 now work.

    I'm not sure if this is the same issue everyone else is getting but worth a try.

    Dan

    -------------------------------------------------------------

    Hi,

    WHERE and HOW do I find and change "playback devices" -> configure -> then change  from 5.1 to stereo. I looked on control panel and did a search for "playback devices" and I couldn't find anything. Can someone please tell me more detail. I really want to be done with this problem. Would appreciate assistance.

    Best,

    Jeannie

     

    Tuesday, November 23, 2010 8:09 AM
  • It's in Control Panel - Hardware and Sound - Sound . Select your playback device there and click on Configure .
    Tim De Baets
    http://www.bm-productions.tk
    Tuesday, November 23, 2010 5:10 PM
  • Hi All

    To solve this, I uninstalled K-Lite.
    Other things that remained installed was divX (from www.divx.com), Xvid (XviD-1.2.2-07062009.exe) and VLC.
    Windows media player started playing my avi's

    I then downloaded the latest version "K-Lite_Codec_Pack_660_Full.exe" (found searching for k-lite on download.com) and installed - just to see what happens - and things still worked fine.

    Good luck,

    Palm Island

    Sunday, November 28, 2010 6:33 PM
  • To fix this issue under windows xp, I installed the K-Lite audio codec pack.  Google it =D  Customer installed way too many audio programs for playback, and editing, and I am positive that the codecs got screwed up somehow.  Do the advanced install and ensure that everything is selected for video + audio playback.  Blammo =)  Problem solved, hope this helps someone. 
    Friday, September 16, 2011 12:03 AM
  • To fix this issue under windows xp, I installed the K-Lite audio codec pack.  Google it =D  Customer installed way too many audio programs for playback, and editing, and I am positive that the codecs got screwed up somehow.  Do the advanced install and ensure that everything is selected for video + audio playback.  Blammo =)  Problem solved, hope this helps someone. 

    hii everyone,

                 i had the same problem like you guys had. i could open the wmv file, i could listen to it but could not visualize the video, so i tried hard for 2 days to resolve this, installing all the converters like Avi converter etc...everything went vain..lastly the solution came through this codec i.e  Gotomeeting codec. This did worked for my windows 7 os laptop with windows media player 12 version..Dont know whether it works for everyone but it really worked for me

    https://www4.gotomeeting.com/codec?Portal=www.gotomeeting.com

    Wednesday, September 28, 2011 4:06 AM
  • SAME PROBLEM. When I play video files (mp4, avi) on my wmplayer that have mp3 codec id 55, there is no sound. The video is ok. When I play other video files that have ac3 or aac, the sound is works. I have no problems with any of these files when using VLC, MPC or DivX players.

    Wmplayer will mp3 music files with no problem, just not the sound on video files.

    I have used trouble-shooter for wmplayer settings. I have disabled/re-enabled wmplayer with restarts.

    I used the "Mr.Fix-it" tool from microsoft and re-initialized the player.

    The problem started when I installed AC3Filter. I have since removed it.

    I have removed and re-installed all other codec packs. (K-lite, CCCP, WECP, Divx)

     

    So far... nothing. Any ideas anyone? Would really appreciate any help.

    Wolf

    Tuesday, November 01, 2011 2:06 PM
  • thewolfchild: first of all, please remove all codec packs that you currently have installed. They are known to cause problems like this and conflict with each other.

    Then, try installing FFDShow and check if that helps. If not, please open a few of the affected video files in GSpot and report back the audio codec that the tool shows for those files.


    Tim De Baets
    http://www.bm-productions.tk
    Wednesday, November 02, 2011 3:01 PM
  • It's foolish to install these one-or-more-of-everything shotgun codec packs. You're begging for trouble.

    Don't install ANY codec unless you need it. If you have the DivX codec installed, for instance, you don't need the XVid codec.

    If something won't play, determine which specific codec you need and install only that codec. If you run into trouble after it's installed, you know what's causing the trouble.

    Making changes in your machine -- software or hardware -- should be made ONE AT A TIME. Test the change before you make any others.

    Any application that makes basic changes to your system without asking and fully informing you of what it's doing is poorly written. It's not uncommon for Apple or Real Networks applications to make wholesale changes to file associations. Very unfriendly.

     

     

    Tuesday, November 08, 2011 3:33 AM
  • GSpot is very old and hasn't been updated in years so it can't tell you much about newer encoding methods. It can still be useful though.

    FDDSHOW is problematic. It tries to play almost every type of video -- some with more success than others. It's best to stay clear of it.

     


    Tuesday, November 08, 2011 3:42 AM
  • Pizzaman1940: do you know of a more up-to-date program that is comparable with GSpot?

    I have to disagree with you about FFDShow. It never caused any problems for me (and neither have I heard from others). Even if it would fail playing a particular type, you can easily disable that type in FFDShow's settings. And just to be clear, FFDShow isn't a codec pack. You are definitely right about true codec packs like K-Lite though.


    Tim De Baets
    http://www.bm-productions.tk
    Tuesday, November 08, 2011 8:12 PM
  • I have to admit I haven't used FFDShow in several years, but when I did, I ran into problems and didn't know what was causing them. They went away when I uninstalled FFDShow. Also, the configuration dialog consisted of a long list with mostly obscure abbreviations.

    In any case, CODEC hell is a common computer affliction and I swore it would never happen to me again. I don't want to have scores or hundreds of media files encoded with an equal number of codecs. :-) I stick with AVI or MKV as much as I can -- very close to 100 percent. I re-encode anything that can't be played by the DivX codec, which is reliable and can produce very high quality encoding. XVid can do the same, but I like DivX because it's a commercial product and it's possible to get some support if there are problems. Their DivX runtime codec costs nothing.

    As far as a replacement for GSpot, there's one called MediaInfo that's still being updated and does a pretty good job. It doesn't have a very friendly GUI. The detailed info is in the form of a long list that has to be scrolled through -- not nearly as convenient as having it all displayed in a series of boxes and indicators. With GSpot you always know exactly where to look for the information you want. If you want to check out MediaInfo, it's at sourceforge.

    http://mediainfo.sourceforge.net/en

     

     

    Wednesday, November 09, 2011 6:08 AM
  • yep. Had same problem after reinstallin windows 2nd time. Easy to fix, if u know how :( Just go to Control Panel, Sounds, and choose ur sound card/device wich will be responsible for sound. If u have additional sound/video/voice/ devices u can set them there. 
    Sunday, December 18, 2011 8:39 PM
  • Had the same issue while I just had to switch from 6ch to 2ch in the realtek sound manager and was able to play MP3s after that. This is a older realtek onboard soundcard but  thanks for the heads up.
    Thursday, December 22, 2011 4:24 PM
  • Really a reply to the entire page...I had no problem whatsoever ( as far as I know ) with both iTunes and WMP coexisting on my Windows 7 laptop.

    Anyway, I do have a whole lot of codecs installed because I don't want to look for one when I want to play a song or video.  That also has not created any problems.

    Today I download this standard ( or so I thought ) MP3 from the Amazon digital store and I still haven't run it through G-Spot to see what the difference is, but it wasn't any of the Dolby or surround settings at all that caused this song to cut in and out badly.  I was so mad because I thought my WMP was ruined and even though this song plays great in iTunes, iTune crashes when I try to exit it normally so I switch between it and WMP.

    Long story short...it was the WOW effect enhancement in WMP.  It was set to its default values, but still it was turned on, which I didn't realize because it plays other things fine, and as soon as I turned it off, this particular MP3 played normally.  The other enhancements didn't create any problems.

    Go figure...


    Wednesday, March 21, 2012 3:09 AM
  • Change your Windows Media Speaker / HP Properties Default Format Samplre Rate and Bit Depth to be used when running in shared mode  to CD or DVD Quality

    It can be found under the following: Tools\Options\Devices\Speakers\Properties\Speaker Properties\AdvancedPlayback\ Speakers /HP\Properties\Advanced\Default Format

    • Proposed as answer by Grabar Thursday, June 14, 2012 7:51 PM
    Thursday, June 14, 2012 7:51 PM
  • On Windows 7, 64-bit, with Windows Media Player 12, when I tried to play a ".WMV" video,  I was getting the message "windows media player cannot play the file because the required video codec is not installed on your computer".

    I needed the GoToMeeting codec (details below). 

     

    I tried over 6 of the different approaches mentioned in MS Answers and MS Technet to resolving it.  

    Summarizing for others, a few of the approaches I tried included:  

    (1) running the System File Checker (SFC.exe), which found no integrity violations,

    (2) opening WMP first (running both the 32-bit and 64-bit versions) then opening the file from inside them,

    (3) confirming that WMP was the file association for WMV files,  

    (4) Control Panel -> Hardware and Sound -> Sound, selecting my audio device, and looking for a "5.1" setting (I didn't have one), to change to "stereo",

    (5) checking Tools\Options\Devices\Speakers\Properties\Speaker Properties\AdvancedPlayback\ Speakers /HP\Properties\Advanced\Default Format, to select "CD or DVD Quality" (I had no such setting to select),

    and– though not mentioned on MS Answers or MS Technet, I tried: 

    (6) downloading Microsoft's "Windows 7 Decoder Pack").

     

    But after all approaches above, the error message was unchanged for me. 

     

    So, I tried VLC Media Player, which did not resolve it either.  VLC did, however, give me more information: it told me my WMV file was in "G2M4" format.  "G2M4" turns out to be a WMV format used by Citrix GoToMeeting... which makes sense, as my WMV is a recording of a GoToMeeting web conference. 

    So, ***I DOWNLOADED THE GOTOMEETING CODEC*** from the link: http://www.gotomeeting.com/codec   

    And now, WMP 12 plays that WMV without a problem!!!

    (Note that when I installed "g2m_codec.exe", Windows 7 gave a compatibility warning, and invited me to click a button to re-install… which I did… without any problem.)

     


    Doug Ivison

    Monday, July 02, 2012 12:34 AM
  • Fantastic thanks... this approach worked (Disabling audio enhancements in playback devices)

    The conflict in my case was caused by connecting my monitor with an HDMI cable, which changed my audio output settings. After disabling audio enhancements under 'manage audio devices' Windows Media Player sprung back into life.

    To find the settings (Windows 7 Home Premium) click... 'Control Panel / Hardware and Sound / [SOUND] Manage Audio Devices' then right-click on HDMI Output, select Enhancements TAB and check the box which says 'Disable All Enhancements'

    WK

    • Proposed as answer by WildeKnight Tuesday, August 07, 2012 11:10 AM
    Tuesday, August 07, 2012 11:10 AM
  • To fix this issue under windows xp, I installed the K-Lite audio codec pack.  Google it =D  Customer installed way too many audio programs for playback, and editing, and I am positive that the codecs got screwed up somehow.  Do the advanced install and ensure that everything is selected for video + audio playback.  Blammo =)  Problem solved, hope this helps someone. 

    hii everyone,

                 i had the same problem like you guys had. i could open the wmv file, i could listen to it but could not visualize the video, so i tried hard for 2 days to resolve this, installing all the converters like Avi converter etc...everything went vain..lastly the solution came through this codec i.e  Gotomeeting codec. This did worked for my windows 7 os laptop with windows media player 12 version..Dont know whether it works for everyone but it really worked for me

    https://www4.gotomeeting.com/codec?Portal=www.gotomeeting.com

     If you use Citrix GoTo Meeting - to Reset the Audio configuration on your computer, you can use almost anything, to reset the media audio assotiation on your Computer, Register de WMP.dll would be the best option, overwrite the Media File Extentions to the Register is a second good option, Uninstalling-Reinstalling all Media Codecs is also a good option....

    But installing Citrix GoTo Meeting (which is a Communication app, like i.e. MSN / Skype),
    that is the most ridiculous option I have ever heard of.

    (I get why this would happen, but still  a stupid solution in my honest opinion.)

    Saturday, February 09, 2013 1:14 PM
  • That was helpful, since the sound had changed configuration (sort of). Thank you friends. Continue good work!

    I had tried almost everything: install/uninstall, WMP configurations, library conf., delete all...

    BUT: The problem was a change in the sound output. I went to control panel and searched for the sound settings or something (I don' t remember exactly) and put them to default. After that I had a ... ressurection of win media player.

    Thanx!

    • Edited by alex_boy Saturday, October 26, 2013 8:31 PM
    Saturday, October 26, 2013 8:20 PM