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"Your PC ran into a problem and needs to restart" message - Repeating Restart Problem RRS feed

  • General discussion

  • I have the same problem after installing Windows 8: "Your PC run into a problem and need to restart"


    Repeating restart after my PC shutting down, restart, or downloading anything.

    Thursday, November 8, 2012 5:51 AM

All replies

  • You got a buchcheck. A bugcheck (BSOD) is a mechanism to protect your PC from damage.

    To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.

    if you can't see dmp files, make sure your Windows is configured correctly [2][3] to generate dumps.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    [2] http://support.microsoft.com/kb/254649
    [3] http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/

    "A programmer is just a tool which converts caffeine into code"

    Thursday, November 8, 2012 11:35 AM
    Answerer
  • Make sure that you have enable memory dump. Refer to:

    http://support.microsoft.com/kb/315263


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    Friday, November 9, 2012 7:48 AM
    Moderator
  • kindly help me..i m getting error of "Your PC run into a problem and need to restart"

    dmp files are attached...

    https://skydrive.live.com/redir?resid=7ACCCAABB211BB56!256&authkey=!AIRFHitN8JB49ZI

    Sunday, December 16, 2012 4:59 PM
  • kindly help me..i m getting error of "Your PC run into a problem and need to restart"

    dmp files are attached...

    https://skydrive.live.com/redir?resid=7ACCCAABB211BB56!256&authkey=!AIRFHitN8JB49ZI

    A driver called Lock Folder XP (LFSys.sys) is the cause:

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: c0000005, The exception code that was not handled
    Arg2: 82b1e5ee, The address that the exception occurred at
    Arg3: bdc0faf8, Trap Frame
    Arg4: 00000000
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%08lx verweist auf Speicher 0x%08lx. Der Vorgang %s konnte nicht im Speicher durchgef hrt werden.
    
    FAULTING_IP: 
    LFSys+15ee
    82b1e5ee 8b490c          mov     ecx,dword ptr [ecx+0Ch]
    
    TRAP_FRAME:  bdc0faf8 -- (.trap 0xffffffffbdc0faf8)
    ErrCode = 00000000
    eax=840875c8 ebx=840873f0 ecx=00000400 edx=840873f0 esi=84ed9d78 edi=00000000
    eip=82b1e5ee esp=bdc0fb6c ebp=bdc0fb90 iopl=0         nv up ei pl nz na pe nc
    cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010206
    LFSys+0x15ee:
    82b1e5ee 8b490c          mov     ecx,dword ptr [ecx+0Ch] ds:0023:0000040c=????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  AV
    
    PROCESS_NAME:  taskhost.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from 82b20930 to 82b1e5ee
    
    STACK_TEXT: 
    WARNING: Stack unwind information not available. Following frames may be wrong.
    LFSys
    LFSys
    nt!IofCallDriver
    nt!IopSynchronousServiceTail
    nt!IopXxxControlFile
    nt!NtFsControlFile
    nt!KiFastCallEntry
    0x0
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    LFSys+15ee
    82b1e5ee 8b490c          mov     ecx,dword ptr [ecx+0Ch]
    
    MODULE_NAME: LFSys
    
    IMAGE_NAME:  LFSys.sys
    
    
    0: kd> lmvm LFSys
    start    end        module name
    82b1d000 82b35000   LFSys    T (no symbols)           
        Loaded symbol image file: LFSys.sys
        Image path: \SystemRoot\System32\Drivers\LFSys.sys
        Image name: LFSys.sys
        Timestamp:        Thu Jul 09 13:41:28 2009

    Update the tool or remove it.


    "A programmer is just a tool which converts caffeine into code"

    Saturday, December 22, 2012 2:42 PM
    Answerer
  • Hey, me too facing the same issue. PC restarting repeatedly. I'm using Windows 8 Pro Media Center.  Please give me a solution.

    Dumps files are attached: https://skydrive.live.com/?cid=48D295E81679B15C&id=48D295E81679B15C%21116

    You get very different bugchecks:

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 00000000, memory referenced
    Arg2: 00000002, IRQL
    Arg3: 00000008, value 0 = read operation, 1 = write operation
    Arg4: 00000000, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from 81e86470
    Unable to read MiSystemVaType memory at 81e5c080
     00000000 
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    +0
    00000000 ??              ???
    
    PROCESS_NAME:  AppleMobileDev
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  AV
    
    TAG_NOT_DEFINED_c000000f:  FFFFFFFF83017000
    
    TRAP_FRAME:  83016cec -- (.trap 0xffffffff83016cec)
    ErrCode = 00000010
    eax=00000000 ebx=823f630c ecx=85e7a178 edx=c0000023 esi=856882d8 edi=85e7a178
    eip=00000000 esp=83016d60 ebp=83016d68 iopl=0         nv up ei pl nz ac pe cy
    cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010217
    00000000 ??              ???
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from 81dcb880 to 81d53788
    
    FAILED_INSTRUCTION_ADDRESS: 
    +0
    00000000 ??              ???
    
    STACK_TEXT:  
    0x0
    nvstor32
    nvstor32
    nvstor32
    nvstor32
    nvstor32
    nvstor32
    nvstor32
    nvstor32
    nvstor32
    nt!KiExecuteAllDpcs
    nt!KiRetireDpcList
    nt!KiDispatchInterrupt
    0x0
    
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nvstor32+44b3
    88bc84b3 ??              ???
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  nvstor32+44b3
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nvstor32
    
    IMAGE_NAME:  nvstor32.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a400357
    
    FAILURE_BUCKET_ID:  AV_CODE_AV_NULL_IP_nvstor32+44b3
    
    BUCKET_ID:  AV_CODE_AV_NULL_IP_nvstor32+44b3
    
             
        Loaded symbol image file: nvstor32.sys
        Image path: \SystemRoot\system32\DRIVERS\nvstor32.sys
        Image name: nvstor32.sys
        Timestamp:        Tue Jun 23 00:19:03 2009


    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY (fc)
    An attempt was made to execute non-executable memory.  The guilty driver
    is on the stack trace (and is typically the current instruction pointer).
    When possible, the guilty driver's name (Unicode string) is printed on
    the bugcheck screen and saved in KiBugCheckDriver.
    Arguments:
    Arg1: 88baac87, Virtual address for the attempted execute.
    Arg2: 00aa0963, PTE contents.
    Arg3: 88baabb4, (reserved)
    Arg4: 00000000, (reserved)
    
    Debugging Details:
    ------------------
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  0xFC
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  68
    
    LAST_CONTROL_TRANSFER:  from 8d15b5a7 to 88baac87
    
    STACK_TEXT:  
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    88baac44 8d15b5a7 8567e858 8d15b4b8 88baac68 0x88baac87
    88baac88 8d15a661 85f18778 00000000 85f18778 dxgmms1!VidSchiUpdateNodeRunningTime+0x2f
    88baacac 8d159baa 00000001 00000000 845ab008 dxgmms1!VidSchiSelectContext+0x73
    88baad54 8d182962 85f18778 85bb1540 00000000 dxgmms1!VidSchiScheduleCommandToRun+0x88
    88baad74 8206943e 85f18778 f98563b0 00000000 dxgmms1!VidSchiWorkerThread+0x8c
    88baadb0 82175119 8d1828d6 85f18778 00000000 nt!PspSystemThreadStartup+0x4a
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    dxgmms1!VidSchiUpdateNodeRunningTime+2f
    8d15b5a7 85ff            test    edi,edi
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  dxgmms1!VidSchiUpdateNodeRunningTime+2f
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: dxgmms1
    
    IMAGE_NAME:  dxgmms1.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  505aa98f
    
    BUCKET_ID_FUNC_OFFSET:  2f
    
    FAILURE_BUCKET_ID:  0xFC_dxgmms1!VidSchiUpdateNodeRunningTime
    
    BUCKET_ID:  0xFC_dxgmms1!VidSchiUpdateNodeRunningTime
    

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 000001ed, memory referenced
    Arg2: 00000002, IRQL
    Arg3: 00000001, value 0 = read operation, 1 = write operation
    Arg4: 8df63eff, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    WRITE_ADDRESS: GetPointerFromAddress: unable to read from 8146a470
    Unable to read MiSystemVaType memory at 81440080
     000001ed 
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    dxgmms1!VidSchiSelectContextFromThisPriority+31
    8df63eff c680f101000001  mov     byte ptr [eax+1F1h],1
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  AV
    
    PROCESS_NAME:  System
    
    LAST_CONTROL_TRANSFER:  from 8df64668 to 8df63eff
    
    STACK_TEXT:  
    80337c80 8df64668 85638000 8563f778 8563f778 dxgmms1!VidSchiSelectContextFromThisPriority+0x31
    80337cac 8df63baa 00000001 00000000 b07c83a0 dxgmms1!VidSchiSelectContext+0x7a
    80337d54 8df8c962 8563f778 8563d7c0 00000000 dxgmms1!VidSchiScheduleCommandToRun+0x88
    80337d74 8125b43e 8563f778 ea6f1bf0 00000000 dxgmms1!VidSchiWorkerThread+0x8c
    80337db0 81367119 8df8c8d6 8563f778 00000000 nt!PspSystemThreadStartup+0x4a
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    dxgmms1!VidSchiSelectContextFromThisPriority+31
    8df63eff c680f101000001  mov     byte ptr [eax+1F1h],1
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  dxgmms1!VidSchiSelectContextFromThisPriority+31
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: dxgmms1
    
    IMAGE_NAME:  dxgmms1.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  505aa98f
    
    BUCKET_ID_FUNC_OFFSET:  31
    
    FAILURE_BUCKET_ID:  AV_dxgmms1!VidSchiSelectContextFromThisPriority
    

    You should do a memory test (use the tool from Windows or memtest86+).


    "A programmer is just a tool which converts caffeine into code"

    Saturday, December 22, 2012 2:54 PM
    Answerer
  • Looks like the original poster may have bailed out of this thread. His query was not answered. I have encountered the same thing, on several HPs and Acers. AS the install does not complete, it is difficult, if not impossible, for him to produce a dump file, let alobne open File explorer.. The error file in the left over remains of the installation, reveal nothing.

    David Clarke

    Saturday, December 22, 2012 7:35 PM
  • His query was not answered.

    In a way it was.   A problem driver and module was identified.

    Another approach would be to try booting in VGA mode, changing drivers if necessary, and seeing how far that takes you.

     

    ---

    Saturday, December 22, 2012 9:16 PM
  • Same problem. 

    bmp in https://skydrive.live.com/#cid=9C39BCF205B9DC71&id=9C39BCF205B9DC71%21230

    please help.

    Sunday, January 6, 2013 3:02 PM
  • Same problem. 

    bmp in https://skydrive.live.com/#cid=9C39BCF205B9DC71&id=9C39BCF205B9DC71%21230

    please help.

    the Atheros WLAN driver is the cause:

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 0000000000000028, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff88007f54d7c, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff803f4364168
    GetUlongFromAddress: unable to read from fffff803f43641f8
     0000000000000028 Nonpaged pool
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    athw8x+107d7c
    fffff880`07f54d7c 83782801        cmp     dword ptr [rax+28h],1
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  AV
    
    PROCESS_NAME:  System
    
    TRAP_FRAME:  fffff8801b6063e0 -- (.trap 0xfffff8801b6063e0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000000 rbx=0000000000000000 rcx=fffffa800a59e030
    rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff88007f54d7c rsp=fffff8801b606570 rbp=0000000000000000
     r8=0000000000000000  r9=0000000000000000 r10=00000000fffffffe
    r11=fffff8801b6064b8 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz na pe nc
    athw8x+0x107d7c:
    fffff880`07f54d7c 83782801        cmp     dword ptr [rax+28h],1 ds:00000000`00000028=????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff803f4088369 to fffff803f4089040
    
    STACK_TEXT:  
    nt!KeBugCheckEx
    nt!KiBugCheckDispatch
    nt!KiPageFault
    athw8x
    athw8x
    athw8x
    0x0
    0x0
    athw8x
    0x0
    
    
        Image path: \SystemRoot\system32\DRIVERS\athw8x.sys
        Image name: athw8x.sys
        Timestamp:        Thu Jun 14 11:41:08 2012

    Install the latest driver to fix it:

    http://www.atheros.cz/


    "A programmer is just a tool which converts caffeine into code"

    Sunday, January 6, 2013 7:33 PM
    Answerer
  • Thanks!
    Tuesday, January 8, 2013 11:09 AM
  • I'm having a similar problem trying to install Windows 8 from scratch. Kinda hard to get a dump file when you can't even install windows 8
    Wednesday, January 9, 2013 4:16 PM
  • I am having the same problem... it occurs whenever I am playing games like angry birds or watching a movie...

    Here's the link to the dump files : http://sdrv.ms/XsuoAv

    Also, I should state that since my pc is rather old it does not have any windows 8 graphics drivers released by intel, so I am using the old win7 driver. (The default win8 built-in driver did not support openGL required for angry birds).

    Thanks in advance.

    Saturday, January 12, 2013 11:22 AM
  • Please Help Me, I have the same Issue with my laptop runing windows 8 :'( Here is my *dmp file...

    https://skydrive.live.com/redir?resid=3A365310CB4531BF!144

    TIA

    Wednesday, January 23, 2013 3:58 AM
  • Please Help Me, I have the same Issue with my laptop runing windows 8 :'( Here is my *dmp file...

    https://skydrive.live.com/redir?resid=3A365310CB4531BF!144

    TIA

    your issue seams o be caused by the Intel WiFi driver (netwlv64.sys):

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DPC_WATCHDOG_VIOLATION (133)
    The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL
    or above.
    Arguments:
    Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
    	component can usually be identified with a stack trace.
    Arg2: 0000000000000283, The DPC time count (in ticks).
    Arg3: 0000000000000282, The DPC time allotment (in ticks).
    Arg4: 0000000000000000
    
    Debugging Details:
    ------------------
    
    
    DPC_TIMEOUT_TYPE:  SINGLE_DPC_TIMEOUT_EXCEEDED
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  0x133
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  d
    
    TAG_NOT_DEFINED_c000000f:  FFFFF88001822FB0
    
    LAST_CONTROL_TRANSFER:  from fffff802c7a5d143 to fffff802c7904340
    
    STACK_TEXT:  
    nt!KeBugCheckEx
    nt! ?? ::FNODOBFM::`string'
    nt!KeUpdateRunTime
    hal!HalpTimerClockInterrupt
    nt!KiInterruptDispatchNoLockNoEtw
    nt!KeReleaseSpinLock
    netwlv64
    0x0
    0x0
    0x0
    0x0
    0x0
    ndis!ndisReferenceRef
    0x0
    0x0
    0x0
    0x0
    netwlv64
    0x0
    
    
    IMAGE_NAME:  netwlv64.sys
    
    BUCKET_ID:  0x133_DPC_netwlv64+23c04
    
           
        Loaded symbol image file: netwlv64.sys
        Image path: \SystemRoot\system32\DRIVERS\netwlv64.sys
        Image name: netwlv64.sys
        Timestamp:        Mon Aug 16 16:26:39 2010

    The driver is from 2010, so go to Intel.com and get the latest driver.


    "A programmer is just a tool which converts caffeine into code"

    Wednesday, January 23, 2013 5:54 AM
    Answerer
  • Hi Andre! I've got the same issue , so if you could help me , this is the link with the dmp     https://skydrive.live.com/#cid=97187CCB420BF6D2&id=97187CCB420BF6D2%21105
    Thursday, January 24, 2013 5:49 PM
  • Andre.Ziegler or anyone that can help, I'm having the same problem as they are.

    Please help! I've been sending the report to Microsoft, to no avail. :\

    Here're the DMP files:

    http://sdrv.ms/Wq5MGM

    I appreciate it! 

    Friday, January 25, 2013 4:40 AM
  • Andre.Ziegler or anyone that can help, I'm having the same problem as they are.

    Please help! I've been sending the report to Microsoft, to no avail. :\

    Here're the DMP files:

    http://sdrv.ms/Wq5MGM

    I appreciate it! 

    uninstall Avast:

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    MEMORY_MANAGEMENT (1a)
        # Any other values for parameter 1 must be individually examined.
    Arguments:
    Arg1: 00008886, The subtype of the bugcheck.
    Arg2: 8340d000
    Arg3: 8da4d054
    Arg4: 00000405
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x1a_8886
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    PROCESS_NAME:  svchost.exe
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from 81bf2743 to 81b4b76c
    
    STACK_TEXT:  
    a405b9cc 81bf2743 0000001a 00008886 8340d000 nt!KeBugCheckEx
    a405ba20 81abebbc 01012c00 00000000 97c0cd68 nt! ?? ::FNODOBFM::`string'+0x2a4ed
    a405ba3c 81abeb3b 00000002 86558000 a405bb68 nt!MiRelinkStandbyPage+0x19
    a405ba7c 81ce5396 86559068 865584e8 4d8a73d5 nt!MmSetPfnListPriorities+0x145
    a405bacc 81d86d58 0007a501 a405bb20 4d8a7281 nt!PfpPfnPrioRequest+0x149
    a405bb98 81cba49d 00afc8c8 00000014 0007a501 nt!PfSetSuperfetchInformation+0xad
    a405bcf8 824cf2fa 0000004f 00afc8c8 00000014 nt!NtSetSystemInformation+0x195
    WARNING: Stack unwind information not available. Following frames may be wrong.
    a405bd40 81bc033c 0000004f 00afc8c8 00000014 aswSnx+0x172fa
    a405bd40 77836954 0000004f 00afc8c8 00000014 nt!KiFastCallEntry+0x12c
    00afc890 00000000 00000000 00000000 00000000 0x77836954
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    aswSnx+172fa
    824cf2fa ??              ???
    
    SYMBOL_STACK_INDEX:  7
    
    SYMBOL_NAME:  aswSnx+172fa
    
    FOLLOWUP_NAME:  wintriag
    
    MODULE_NAME: aswSnx
    
    IMAGE_NAME:  aswSnx.SYS
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  5090582a
    
    FAILURE_BUCKET_ID:  0x1a_8886_aswSnx+172fa
    
    BUCKET_ID:  0x1a_8886_aswSnx+172fa
    
    Followup: wintriag
    ---------
    
    1: kd> lmvm aswSnx
    start    end        module name
    824b8000 82570000   aswSnx   T (no symbols)           
        Loaded symbol image file: aswSnx.SYS
        Image path: \SystemRoot\System32\Drivers\aswSnx.SYS
        Image name: aswSnx.SYS
        Timestamp:        Tue Oct 30 23:43:54 2012


    "A programmer is just a tool which converts caffeine into code"

    Friday, January 25, 2013 5:43 AM
    Answerer
  • you have 0x9F dumps, but I can't dump the data. Try to activate driver verifier to get better dumps:

    http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-16-WinDbg-Driver-Verifier

    http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-17-WinDbg-Driver-Verifier-Part-2

    http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-18-WinDbg-Driver-Verifier-Part-3


    "A programmer is just a tool which converts caffeine into code"

    Friday, January 25, 2013 5:46 AM
    Answerer
  • Here is the link to mine:

    THanks a lot in advance!

    https://skydrive.live.com/redir?resid=D0ED319B3C37DA8E!168

    Saturday, January 26, 2013 8:31 PM
  • Here is the link to mine:

    THanks a lot in advance!

    https://skydrive.live.com/redir?resid=D0ED319B3C37DA8E!168

    Please remove Avast from the PC. If you still have issue, you should check the RAM with memtest86+ and your CPU with Prime95, because you get too many different crashes.


    "A programmer is just a tool which converts caffeine into code"

    Sunday, January 27, 2013 8:10 AM
    Answerer
  • here are my files..
    please help me...

    https://skydrive.live.com/#cid=7F37A8F2D63A8078&id=7F37A8F2D63A8078%21204

    Tuesday, January 29, 2013 10:31 AM
  • here are my files..
    please help me...

    https://skydrive.live.com/#cid=7F37A8F2D63A8078&id=7F37A8F2D63A8078%21204

    Try updating NVidia drivers and checking memory with Memtest86+

    You are experiencing memory corruption errors. Obviously, this can be cause either by a ring0 (kernel) driver such as nvlddmkm.sys (which is mentioned), or by "external" issues, read hardware, that is RAM modules.

    Nvidia drivers have a flaw in the mentioned driver, see Nvidia Display Driver Service Attack Escalates Privileges On Windows Machines

    If you don't want to, I'd wait for Andre Ziegler as he's far more experienced than me.

    I would try the following video driver for 64-bit VGA drivers for NVidia adapters, download version 310.90 for Windows 8

    Interestingly, you get the following bugcheck code: Bug Check 0x8B:  MBR_CHECKSUM_MISMATCH (code 139)

    What if you do the following:

    1. Remove current NVidia drivers.

    2. Run sfc/scannow at the elevated command prompt.

    3. Run chkdsk c: /r.

    4. Install new video drivers.


    Well this is the world we live in And these are the hands we're given...






    Tuesday, January 29, 2013 12:35 PM
  • Hi Andre,

    thanks for helping all these users with issues. I also have a problem with my new Windows 8 Sony Viao laptop. Every time I leave my laptop for 5 mins or so, it crashes and turns itself off. When i restart i get a message: "Your PC ran into a problem...This problem caused your PC to restart..." I have sent this error to Microsoft numerous times to no avail.

    Here are my files...

    https://skydrive.live.com/redir?resid=B52347235C4F51EE!175

    This problem always interrupts my work.

    Thanks in advance. 

    Tuesday, January 29, 2013 3:04 PM
  • Hi Andre,

    thanks for helping all these users with issues. I also have a problem with my new Windows 8 Sony Viao laptop. Every time I leave my laptop for 5 mins or so, it crashes and turns itself off. When i restart i get a message: "Your PC ran into a problem...This problem caused your PC to restart..." I have sent this error to Microsoft numerous times to no avail.

    Here are my files...

    https://skydrive.live.com/redir?resid=B52347235C4F51EE!175

    This problem always interrupts my work.

    Thanks in advance. 

    Hi,

    You seem to have the same problem as mentioned in this thread: Windows 8 Power_Driver_State_Failure message

    Check Andre's recommendations over there.

    Also, check to see if you can disable power saving settings for your Wi-Fi adapter.

    That's what's failing:

    2: kd> !devstack fffffa80105c6060
      !DevObj   !DrvObj            !DevExt   ObjectName
      fffffa8010532050  \Driver\vwifimp    fffffa80105321a0  InfoMask field not found for _OBJECT_HEADER at fffffa8010532020
    
    > fffffa80105c6060  \Driver\vwifibus   fffffa80105c3780  Cannot read info offset from nt!ObpInfoMaskToOffset
    
    !DevNode fffffa80105c5010 :
      DeviceInst is "{5d624f94-8850-40c3-a3fa-a4fd2080baf3}\vwifimp_sap\5&21a5059b&0&03"
      ServiceName is "vwifimp"

    Well, that's for sure obvious from your description, but the failure goes with sleeping:

    6: kd> !poaction
    PopAction: fffff803be103b40
      State..........: 3 - Set System State
      Updates........: 0 
      Action.........: Sleep
      Lightest State.: Sleeping3
      Flags..........: 80000004 OverrideApps|Critical
      Irp minor......: SetPower
      System State...: Sleeping3
      Hiber Context..: fffffa800b99d550
    
    Allocated power irps (PopIrpList - fffff803be112960)
      IRP: fffffa8010b89c10 (set/S4), PDO: fffffa80105c0e10, CURRENT: fffffa80104be050, NOTIFY: fffffa80105bdc88
    
    Irp worker threads (PopIrpThreadList - fffff803be111fc0)
      THREAD: fffffa8007002780
    
    Error resolving nt!_POP_CURRENT_BROADCAST...

    Please read here how you could disable power managment for your Wi-Fi adapter, and see if it helps: How to disable Power Management settings on your WiFi Adapter


    Well this is the world we live in And these are the hands we're given...








    Tuesday, January 29, 2013 3:35 PM
  • Hi Andre,

    thanks for helping all these users with issues. I also have a problem with my new Windows 8 Sony Viao laptop. Every time I leave my laptop for 5 mins or so, it crashes and turns itself off. When i restart i get a message: "Your PC ran into a problem...This problem caused your PC to restart..." I have sent this error to Microsoft numerous times to no avail.


    update the Atheros driver:

        Image path: \SystemRoot\system32\DRIVERS\athw8x.sys
        Image name: athw8x.sys
        Timestamp:        Tue Jul 24 17:44:00 2012

    http://www.station-drivers.com/page/atheros.htm

    http://www.atheros.cz/

    If this doesn't fix it, try the recommendation from Exotic.


    "A programmer is just a tool which converts caffeine into code"

    Tuesday, January 29, 2013 8:48 PM
    Answerer
  • Hi Andre,

    thanks for helping all these users with issues. I also have a problem with my new Windows 8 Sony Viao laptop. Every time I leave my laptop for 5 mins or so, it crashes and turns itself off. When i restart i get a message: "Your PC ran into a problem...This problem caused your PC to restart..." I have sent this error to Microsoft numerous times to no avail.


    update the Atheros driver:

        Image path: \SystemRoot\system32\DRIVERS\athw8x.sys
        Image name: athw8x.sys
        Timestamp:        Tue Jul 24 17:44:00 2012

    http://www.station-drivers.com/page/atheros.htm

    http://www.atheros.cz/

    If this doesn't fix it, try the recommendation from Exotic.


    "A programmer is just a tool which converts caffeine into code"

    Heck, Andre, how did you manage to figure this out? Would you mind sharing your experience here. What command did you use to locate the culprit driver? Triggering !irp at the faulting address did not help.

    Thanks.


    Well this is the world we live in And these are the hands we're given...

    Tuesday, January 29, 2013 9:45 PM
  • I've also checked the IRP and also saw this vwifibus driver. The Virtual WiFi Bus Driver still uses the wifi driver, so I looked which network driver he uses and found this Atheros driver.

    "A programmer is just a tool which converts caffeine into code"

    Wednesday, January 30, 2013 5:57 AM
    Answerer
  • I've also checked the IRP and also saw this vwifibus driver. The Virtual WiFi Bus Driver still uses the wifi driver, so I looked which network driver he uses and found this Atheros driver.

    "A programmer is just a tool which converts caffeine into code"

    Andre, that was exactly my question, how did you get to find the network driver?

    I understand the question may look strange as looking for the driver in stack is what pretty straightforward thing for an experienced professional. So would you mind sharing some of your experience here? What did you use?

    0 kb>kc

    Thank you.

    Well this is the world we live in And these are the hands we're given...

    Wednesday, January 30, 2013 9:10 AM
  • thanks, i have an 32 bit operating system, x64-based processor. is this a problem??


    i have another problem too. sometimes when i start my computer it don't start but "run down" in windows logo! what to do?? :(

    Wednesday, January 30, 2013 9:30 AM
  • thanks, i have an 32 bit operating system, x64-based processor. is this a problem??


    i have another problem too. sometimes when i start my computer it don't start but "run down" in windows logo! what to do?? :(

    What do you mean by running down? Do you mean to say your PC is continuously showing you the logo but Boot Manger does not show up, correct?

    This may be caused by different issues, but if this is before you see the boot manager, it could indicate BIOS issues. Are you using UEFI or BIOS? In other words, I recommend you updating your motherboard's BIOS.

    To check what firmware you are using:

    1. Press WindowsKey then type 'cmd' (without quotes), click Command Prompt while holding Ctrl+Shift pressed.

    2. Confirm UAC elevation.

    3. At the command prompt type:

    C:\Windows\system32>bcdedit /v /enum
    
    Windows Boot Manager
    --------------------
    identifier              {c63458a7-5a77-4d98-acb6-da038c7d3dfb}
    device                  partition=\Device\HarddiskVolume2
    path                    \EFI\Microsoft\Boot\bootmgfw.efi

    Check the value of the path parameter. If it contains EFI, you are using UEFI firmware.

    The fact you are using 32-bit OS on a 64-bit capable CPU isn't an issue at all. That's all is more firmware or device driver related issue.

    By the way, why don't you install 64-bit flavor of Windows 8? WoW64 emulation works like a charm, you wouldn't face any issue nowadays.


    Well this is the world we live in And these are the hands we're given...

    Wednesday, January 30, 2013 10:32 AM

  • Andre, that was exactly my question, how did you get to find the network driver?

    I've displayed all loaded modules. Here I found this wifi driver.

    "A programmer is just a tool which converts caffeine into code"

    Wednesday, January 30, 2013 9:11 PM
    Answerer

  • Andre, that was exactly my question, how did you get to find the network driver?

    I've displayed all loaded modules. Here I found this wifi driver.

    "A programmer is just a tool which converts caffeine into code"

    More specifically, you have called:

    0 kd>lm

    Correct? Had you verifier enabled at that time?

    Well this is the world we live in And these are the hands we're given...

    Wednesday, January 30, 2013 9:28 PM
  • I'm having the same problem as well!  Here are my DMP files:  http://sdrv.ms/VZj9iN

    Can you please tell me what I need to update/remove/uninstall Andre.Zigler?  Thank you!

    Thursday, January 31, 2013 5:36 AM
  • I'm having the same problem as well!  Here are my DMP files:  http://sdrv.ms/VZj9iN

    Can you please tell me what I need to update/remove/uninstall Andre.Zigler?  Thank you!

    You get this crash:

    Bug Check 0x7A: KERNEL_DATA_INPAGE_ERROR

    http://msdn.microsoft.com/en-us/library/ff559211%28v=vs.85%29.aspx

    The KERNEL_DATA_INPAGE_ERROR bug check has a value of 0x0000007A. This bug check indicates that the requested page of kernel data from the paging file could not be read into memory.

    WinDbg tells me you have a HDD issue:

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    KERNEL_DATA_INPAGE_ERROR (7a)
    The requested page of kernel data could not be read in.  Typically caused by
    a bad block in the paging file or disk controller error. Also see
    KERNEL_STACK_INPAGE_ERROR.
    If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
    it means the disk subsystem has experienced a failure.
    If the error status is 0xC000009A, then it means the request failed because
    a filesystem failed to make forward progress.
    Arguments:
    Arg1: 0000000000000004, lock type that was held (value 1,2,3, or PTE address)
    Arg2: 0000000000000200, error status (normally i/o status code)
    Arg3: fffffa800f903010, current process (virtual address for lock type 3, or PTE)
    Arg4: fffff88018a3e000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
    
    Debugging Details:
    ------------------
    
    
    ERROR_CODE: (NTSTATUS) 0x200 - <Unable to get error code text>
    
    BUGCHECK_STR:  0x7a_200
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    MODULE_NAME: hardware_disk
    
    IMAGE_NAME:  hardware_disk
    
    

    check the SMART values of the HDD.


    "A programmer is just a tool which converts caffeine into code"

    Thursday, January 31, 2013 5:52 AM
    Answerer
  • More specifically, you have called:

    0 kd>lm

    Correct?
    I've called
    lmo D sm

    to list all modules and looked at them and found the Atheros driver in the list and looked at the details and saw that the driver is a bit old.

    "A programmer is just a tool which converts caffeine into code"

    Thursday, January 31, 2013 5:54 AM
    Answerer
  • Hi Andre,

    I updated the driver to the lates version. BUt the problem still consists. My PC is still suddenly crashing and then restarting in the same manner.

    Here is the latest file:

    https://skydrive.live.com/redir?resid=B52347235C4F51EE!182

    Thanks.

    Thursday, January 31, 2013 7:56 AM
  • How do I go about checking my SMART values in HDD?  Would you be kind enough to list the steps to get to it?  Thank you!
    Thursday, January 31, 2013 2:32 PM
  • How do I go about checking my SMART values in HDD?  Would you be kind enough to list the steps to get to it?  Thank you!

    Hi, try something like S.M.A.R.T. Monitoring Tools

    It's very strange though... Since Windows 7, Windows is capable of checking S.M.A.R.T. data from disk drives and reporting of the issues to the end-user.

    Alternatively, you may download a LiveCD with HDD test/repairing tools like Hiren's Live CD and, when booted, run Victoria or MHDD tools from there.


    Well this is the world we live in And these are the hands we're given...


    Thursday, January 31, 2013 2:35 PM
  • Hi!

    I am experiencing the same problem, many times now.

    Here is the link:

    https://skydrive.live.com/#cid=6E82E63E9B0508F7&id=6E82E63E9B0508F7%21127.

    Please help, thanks!

    Thursday, January 31, 2013 3:05 PM
  • Hi!

    I am experiencing the same problem, many times now.

    Here is the link:

    https://skydrive.live.com/#cid=6E82E63E9B0508F7&id=6E82E63E9B0508F7%21127.

    Please help, thanks!

    You are having issues with Avast AV (AvastSvc.exe) trying to interfere with your traffic (it seems to fail with filtering traffic via Windows Filtering Platform).

    Try to disable Avast anti-virus, update or completely remove it. Or just disable its network firewall.


    Well this is the world we live in And these are the hands we're given...



    Thursday, January 31, 2013 3:10 PM
  • ^^^ Thanks so much for the prompt and informative reply!

    Will try to fix it now, using the instructions you give above.

    Thanks again!

    Thursday, January 31, 2013 3:16 PM
  • I have experienced this problem several times in the last week. It usually happens when i put my computer in sleep mode.

    http://sdrv.ms/WCCveQ

    Those are the dump files saved on my skydrive

    Please help me

    Thursday, January 31, 2013 4:44 PM
  • So in other words, do I just download/install the S.M.A.R.T Monitoring tool?  After I run that, would it be fixed?
    Thursday, January 31, 2013 6:18 PM
  • So in other words, do I just download/install the S.M.A.R.T Monitoring tool?  After I run that, would it be fixed?

    Any S.M.A.R.T. monitoring tool is just an informer that reads statistical data provided by hardware controller in your hard disk device via Self-Monitoring, Analysis and Reporting Technology protocol. In other words, these tool read values of S.M.A.R.T. parameters from a disk device and report them to you. Based on these values tools make a prognosis of device malfunction.

    If this prognosis reports bad values, it *may* (and DOES NOT have to be true), with some level (nobody knows what) of probability, indicate that data should be backed up as soon as possible.

    For example, if such a parameter as Reallocated Sectors Count (see the linked article on Wikipedia for more details about other S.M.A.R.T. parameters) has big values, it usually indicates a dramatic problem with your device: it means that device is having problems with sectors that store data. When the disk controller faces issues with reading data (the B.E.R, bit error rate is high, that is it makes multiple attempt to read data from a sector), it marks such sector as bad and copies data to another sector. Such copied sector is called as reallocated sector. So please pay attention to the value of this parameter. Basically, S.M.A.R.T. tools highlight parameters with worse values in red.


    NOTE: Please note that this data is statistical data, for the S.M.A.R.T. reports to show correct prognosis, this statistical data should be collected for some period of time so that the S.M.A.R.T. program to notice the negative trend for parameter values. In other words, these programs won't report of the problem immediately, they should work and collect data for some time.

    If you still notice big values for some parameters, I would recommend you to scan surface with MHDD or Victoria.


    Some tools however, like MHDD or Victoria, include features that fix device errors, for example, they may fix bad blocks or mark suspected blocks as bad to prohibit writing data to these blocks and prevent data loss in the future.


    Well this is the world we live in And these are the hands we're given...

    Thursday, January 31, 2013 6:33 PM
  • The biggest problem for me is that I don't really understand how to run all of these "fixers".  I know most of the basics, but I don't want to mess anything up.  
    Thursday, January 31, 2013 7:53 PM
  • Udpate McAfee. The drivers are from May 2012:

        Image path: \SystemRoot\system32\drivers\mfewfpk.sys
        Image name: mfewfpk.sys
        Timestamp:        Wed May 30 17:35:28 2012 


    "A programmer is just a tool which converts caffeine into code"

    Thursday, January 31, 2013 8:27 PM
    Answerer
  • I have experienced this problem several times in the last week. It usually happens when i put my computer in sleep mode.

    http://sdrv.ms/WCCveQ

    Those are the dump files saved on my skydrive

    Please help me

    you also have the hotspotshield issue:

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    BAD_POOL_CALLER (c2)
    The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
    Arguments:
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 00000000000011c1, (reserved)
    Arg3: 000000000444000f, Memory contents of the pool block
    Arg4: fffffa8006329bd0, Address of the block of pool being deallocated
    
    Debugging Details:
    ------------------
    
    
    POOL_ADDRESS:  fffffa8006329bd0 Nonpaged pool
    
    FREED_POOL_TAG:  aPmI
    
    BUGCHECK_STR:  0xc2_7_aPmI
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff800f3675a5a to fffff800f3480340
    
    STACK_TEXT:  
    nt!KeBugCheckEx
    nt!ExFreePool
    ndis!NdisFreeMemory
    HssDrv
    0x0
    0x0
    0x0
    0x0
    HssDrv
    0x0
    0x0
    0x0
    0x0
    
    
    
    IMAGE_NAME:  HssDrv.sys
    
    
    
        Loaded symbol image file: HssDrv.sys
        Image path: \SystemRoot\system32\DRIVERS\HssDrv.sys
        Image name: HssDrv.sys
        Timestamp:        Thu Sep 02 19:47:07 2010 


    "A programmer is just a tool which converts caffeine into code"

    Thursday, January 31, 2013 8:29 PM
    Answerer
  • The biggest problem for me is that I don't really understand how to run all of these "fixers".  I know most of the basics, but I don't want to mess anything up.  

    You don't have to, you can just run them, do a screenshot and post it here, or else, just try replacing your hard drive.

    Well this is the world we live in And these are the hands we're given...

    Thursday, January 31, 2013 9:47 PM
  • Do you mind posting a download link for one of the SMART monitor tools that I can run?  Or is it just the one you linked above.  Should I just download the MMHD tool, run it after installation, take a screenshot, and then post it here?

    Sorry for all the questions, I just really want this fixed. 

    Thursday, January 31, 2013 10:33 PM
  • Do you mind posting a download link for one of the SMART monitor tools that I can run?  Or is it just the one you linked above.  Should I just download the MMHD tool, run it after installation, take a screenshot, and then post it here?

    Sorry for all the questions, I just really want this fixed. 

    Well, I'll quote myself then, all the links have already been posted:

    "

    Hi, try something like S.M.A.R.T. Monitoring Tools

    It's very strange though... Since Windows 7, Windows is capable of checking S.M.A.R.T. data from disk drives and reporting of the issues to the end-user.

    Alternatively, you may download a LiveCD with HDD test/repairing tools like Hiren's Live CD and, when booted, run Victoria or MHDD tools from there.

    "

    Burn the downloaded Hiren's Boot CD onto a CD, start your PC from that CD, launch the MHDD from there and do a complete scan of all hard drives found by that tool. That's all to it. Please don't hesitate to ask for more.


    Well this is the world we live in And these are the hands we're given...

    Thursday, January 31, 2013 10:39 PM
  • Windows Boot Manager
    --------------------
    identifier              {9dea862c-5cdd-4e70-acc1-f32b344d4795}
    device                  partition=\Device\HarddiskVolume1
    description             Windows Boot Manager
    locale                  en-US
    inherit                 {7ea2e1ac-2e61-4728-aaa3-896d9d0a9f0e}
    integrityservices       Enable
    default                 {0a980f26-51c6-11e1-9fa5-ce9896cc3df7}
    resumeobject            {0a980f25-51c6-11e1-9fa5-ce9896cc3df7}
    displayorder            {0a980f26-51c6-11e1-9fa5-ce9896cc3df7}
    toolsdisplayorder       {b2721d73-1db4-4c62-bf78-c548a880142d}
                            {bdbdbd00-6057-11e0-a7f3-ce9adfd72001}
    timeout                 30

    Windows Boot Loader
    -------------------
    identifier              {0a980f26-51c6-11e1-9fa5-ce9896cc3df7}
    device                  partition=C:
    path                    \Windows\system32\winload.exe
    description             Windows 8
    locale                  en-US
    inherit                 {6efb52bf-1766-41db-a6b3-0ee5eff72bd7}
    recoverysequence        {0a980f27-51c6-11e1-9fa5-ce9896cc3df7}
    integrityservices       Enable
    recoveryenabled         Yes
    allowedinmemorysettings 0x15000075
    osdevice                partition=C:
    systemroot              \Windows
    resumeobject            {0a980f25-51c6-11e1-9fa5-ce9896cc3df7}
    nx                      OptIn
    bootmenupolicy          Standard

    here is what it say... i have checked for bios and it says that they are outdatet... is danger to update them?? sorry for my bad english .. i am albanian...
    Friday, February 1, 2013 9:44 AM
  • pc.alvin

    You are using BIOS. Well, if your power line is stable and there's a little chance of power outage, I would update your BIOS.

    Also, I would:

    1. Turn on UEFI option if it's supported in new BIOS

    2. Turn on AHCI interface for your storage controller (can be done in BIOS)

    3. Re-install Windows 8 and choose 64-bit version.


    Well this is the world we live in And these are the hands we're given...

    Friday, February 1, 2013 10:21 AM
  • thank you very much Exotic Hadron , but really i don't know what are UEFI and AHCI... :/
    Friday, February 1, 2013 10:37 AM
  • Hi, I need your help too. I am facing the same problem too : "Your PC has ran into a problem and needs to restart" . My computer has restarted 4 times today. These are the dump files. Please help.....

    https://skydrive.live.com/#cid=AE4DD6F25F85F8E7&id=AE4DD6F25F85F8E7%21105

    Friday, February 1, 2013 10:39 AM
  • UEFI is a PC firmware initiative that has been created to replace the dated BIOS I/O subsystem. Think of it as a compact operating system that resides right in the PC hardware. The UEFI system never starts in real mode (unlike BIOS systems) and then passes control right into protected mode (the OS), see more detail here.

    This provides several advantages over BIOS systems including full access to extended memory, multithreaded initialization (?), etc, see Wiki article.

    AHCI is a different protocol for disc controller interface (compared to IDE, developed by Western Digital) and provides for optimized performance thanks to support for SCSI multiprocessing of device commands such as NCQ (Native Command Queuing), although it's not compatible with IDE. You have to re-install Windows (or 'hack' its driver stack loaded at startup) for Windows to start with ACHI after changing from IDE without getting 0x7B STOP code on disk access.

    In this video you can find out how you could enable AHCI mode without having to re-install Windows. The trick is:

    1. Add AHCI-enabled drivers to Windows as it is running in IDE mode; there are two of them

    HKLM\System\CurrentControlSet\Services\iaStorV
    HKLM\System\CurrentControlSet\Services\msahci

    You have to browse to these keys in Windows registry and set the Start value for them to 0 (zero). When set to 0x0 (0 in decimal notation), the Start parameter enables the configured service to run at boot with all the kernel drivers, see CurrentControlSet\Services Subkey Entries

    2. Restart the PC and change from IDE to AHCI in BIOS.

    3. Start the PC again, Windows will load AHCI driver.

    I can say that wouldn't necessary work in all cases, it did NOT work in mine.

    By enabling ACHI mode for your storage device, you will gain data reading performance and hence boost Windows startup slightly.


    Well this is the world we live in And these are the hands we're given...




    Friday, February 1, 2013 10:55 AM
  • Hi, I need your help too. I am facing the same problem too : "Your PC has ran into a problem and needs to restart" . My computer has restarted 4 times today. These are the dump files. Please help.....

    https://skydrive.live.com/#cid=AE4DD6F25F85F8E7&id=AE4DD6F25F85F8E7%21105


    Please update Atheros Network Interface Card drivers. I would also try disabling BitDefender's firewall first as it seems to crash in NDIS.

    Well this is the world we live in And these are the hands we're given...


    Friday, February 1, 2013 11:04 AM
  • Hi!

    I am experiencing the same problem, many times now.

    Here is the link:

    https://skydrive.live.com/#cid=6E82E63E9B0508F7&id=6E82E63E9B0508F7%21127.

    Please help, thanks!

    You are having issues with Avast AV (AvastSvc.exe) trying to interfere with your traffic (it seems to fail with filtering traffic via Windows Filtering Platform).

    Try to disable Avast anti-virus, update or completely remove it. Or just disable its network firewall.


    Well this is the world we live in And these are the hands we're given...



    Thanks, Exotic Hadron!

    I followed your advice (disabling, or up dating, or removing, or disabling the fire wall, of my lap top anti virus Avast AV) by disabling it temporarily, and it worked!

    Now my PC no longer crashes and it is now OK and alive continuously.

    Before that, it crashes like twice a day, but now, after disabling Avast as you advised above, my PC no longer experiences these system crashes.

    Thanks so, so much!

    The Lord bless you, and may you and your tribe still increase!

    Friday, February 1, 2013 3:04 PM
  • @felmarrowell

    I am happy to hear the problem solved. I recommend you remove the software that caused such a serious problem; current Windows Defender is pretty good, it provides a very good protection in my view.


    Well this is the world we live in And these are the hands we're given...

    Friday, February 1, 2013 8:01 PM
  • current Windows Defender is pretty good, it provides a very good protection in my view.



    Defender is crap and dramatically slows down Windows 8.

    "A programmer is just a tool which converts caffeine into code"

    Friday, February 1, 2013 8:04 PM
    Answerer
  • current Windows Defender is pretty good, it provides a very good protection in my view.


    Defender is crap and dramatically slows down Windows 8.


    "A programmer is just a tool which converts caffeine into code"

    @Andre.Ziegler

    Andre, I wouldn't be so unoptimistic regarding Windows Defender. Probably not the best one but... I don't see by what reason you call it crap.

    Here are the results of independent testing of AV run by AV Comparatives in October 2012, see Performance test. Microsoft isn't that bad, what do you say?

    Why do you call it crap? Any results?

    That's probably not the best solution to be nominated as the one protecting from complex malware, but at least I don't see how Microsoft AV is crap. It's pretty good. I wouldn't compare it with such giants as Norton and Kaspersky, these two are the leaders and none of the others comes close, but calling Microsoft AV crap is too tough.

    Could you please specify why did you call it crap?


    Well this is the world we live in And these are the hands we're given...





    Friday, February 1, 2013 8:21 PM
  • Could you please specify why did you call it crap?

    1st, it faield the AV test again,

    2nd, it is terrible slow:


    Browsing the explorer is a pain. It takes 2s to load 1 icon. If you have several files in a folder it takes minutes to scrool through them. I had this issue, like many others, since the first MSE version and MS always ignored it.


    "A programmer is just a tool which converts caffeine into code"

    Saturday, February 2, 2013 8:06 AM
    Answerer
  • Could you please specify why did you call it crap?

    1st, it faield the AV test again,

    2nd, it is terrible slow:

    Browsing the explorer is a pain. It takes 2s to load 1 icon. If you have several files in a folder it takes minutes to scrool through them. I had this issue, like many others, since the first MSE version and MS always ignored it.


    "A programmer is just a tool which converts caffeine into code"

    Andre, I think you would agree, every AV would quirk on Windows Explorer just because Windows Explorer opens files for execution just to display their icons. That leads to enormous resource consumption when browsing folders with multiple files, like %systemroot%\system32, and it is only because that opening for execution forces every AV daemon to trigger thorough inspection of opened file as if the file is going to be executed where it is not.

    The spike 24% on supposedly 4 core CPU isn't a good thing, but it there any AV that wouldn't show almost 100% load on one of the cores when you browse system folders in Windows Explorer?

    What would you recommend anyways.

    P.S.: I don't see where it failed the AV test by the way. In what test did it fail?


    Well this is the world we live in And these are the hands we're given...

    Saturday, February 2, 2013 10:51 AM
  • The spike 24% on supposedly 4 core CPU isn't a good thing, but it there any AV that wouldn't show almost 100% load on one of the cores when you browse system folders in Windows Explorer?


    I'm using nOD32 and have NO issue browsing folders. Everything is fast.

    http://www.neowin.net/news/microsoft-security-essentials-fails-av-test-certification-again


    "A programmer is just a tool which converts caffeine into code"

    Saturday, February 2, 2013 3:51 PM
    Answerer
  • Hi all,

    Having similar issues myself - repeated BSOD with IRQL_NOT_LESS_OR_EQUAL message. I've uploaded my dmp files here if someone would be kind enough to venture an opinion on what may be causing the issue

    https://skydrive.live.com/redir?resid=14807CBA919B4C9B!342&authkey=!AA-KsgidySKpZX8

    Many thanks!

    Saturday, February 2, 2013 8:35 PM
  • Hi all,

    Having similar issues myself - repeated BSOD with IRQL_NOT_LESS_OR_EQUAL message. I've uploaded my dmp files here if someone would be kind enough to venture an opinion on what may be causing the issue

    https://skydrive.live.com/redir?resid=14807CBA919B4C9B!342&authkey=!AA-KsgidySKpZX8

    Many thanks!


    The BalanceManager tries to access an invalid memory page.

    So, check the RAM with memtest86+.


    "A programmer is just a tool which converts caffeine into code"

    Saturday, February 2, 2013 9:21 PM
    Answerer
  • Hi all,

    Having similar issues myself - repeated BSOD with IRQL_NOT_LESS_OR_EQUAL message. I've uploaded my dmp files here if someone would be kind enough to venture an opinion on what may be causing the issue

    https://skydrive.live.com/redir?resid=14807CBA919B4C9B!342&authkey=!AA-KsgidySKpZX8

    Many thanks!


    The BalanceManager tries to access an invalid memory page.

    So, check the RAM with memtest86+.


    "A programmer is just a tool which converts caffeine into code"

    Looks like some driver does not delete the look aside list so that the heap memory gets corrupted. This can be caused by a rootkit as well, or am I telling nonsense?

    I mean, if memory test did not help, I would also scan the system for rootkits with something like that TDSSKiller or anything else to ones linking.


    Well this is the world we live in And these are the hands we're given...



    Saturday, February 2, 2013 9:35 PM
  • I have the same problem, please help. here is my dmp files. 

    after I installed microsoft office into my new acer PC, and uninstalled the pre-installed version, because the office key not accepted by the pre-installed version, then this messages cames, now I can't use it at all, really frustrated, thanks a lot for help...

    https://skydrive.live.com/#cid=8A433C803D5DEFCF&id=8A433C803D5DEFCF%21132

    Tuesday, February 5, 2013 3:12 AM
  • I have the same problem, please help. here is my dmp files. 

    after I installed microsoft office into my new acer PC, and uninstalled the pre-installed version, because the office key not accepted by the pre-installed version, then this messages cames, now I can't use it at all, really frustrated, thanks a lot for help...

    https://skydrive.live.com/#cid=8A433C803D5DEFCF&id=8A433C803D5DEFCF%21132


    The item is not available...

    Well this is the world we live in And these are the hands we're given...

    Tuesday, February 5, 2013 10:27 AM
  • Sorry I'm new to this forum. I am coming up with the same error code as everyone else in this thread and it looks like you are doing a great job helping everyone out. I would greatly appreciate it if you could help me. My computer worked fine, shut it down, booted up and BSOD. Restored the system to an old version and worked fine. Shut it down same problem. Restored again fine. The problem I got was Bugcheck c2 and the repair was unable to fix it. Also, failed error code = 0x490. In addition, I have windows 7, but I haven't seen anyone assessing this problem on other forums. I included the link to my dump file. Again, I would greatly appreciated the help.

    https://skydrive.live.com/redir?resid=A09F28FDFD7AD393!107
    Thursday, February 7, 2013 1:57 AM
  • Sorry I'm new to this forum. I am coming up with the same error code as everyone else in this thread and it looks like you are doing a great job helping everyone out. I would greatly appreciate it if you could help me. My computer worked fine, shut it down, booted up and BSOD. Restored the system to an old version and worked fine. Shut it down same problem. Restored again fine. The problem I got was Bugcheck c2 and the repair was unable to fix it. Also, failed error code = 0x490. In addition, I have windows 7, but I haven't seen anyone assessing this problem on other forums. I included the link to my dump file. Again, I would greatly appreciated the help.

    https://skydrive.live.com/redir?resid=A09F28FDFD7AD393!107

    next time ask this in the Win7 forums:

    http://social.technet.microsoft.com/Forums/en-US/category/w7itpro

    for you the driver btmhsf.sys seams to be the cause:

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    BAD_POOL_CALLER (c2)
    The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
    Arguments:
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 000000000000109b, (reserved)
    Arg3: 0000000004200002, Memory contents of the pool block
    Arg4: fffffa8009f37610, Address of the block of pool being deallocated
    
    Debugging Details:
    ------------------
    
    
    POOL_ADDRESS:  fffffa8009f37610 Nonpaged pool
    
    FREED_POOL_TAG:  Mmdi
    
    BUGCHECK_STR:  0xc2_7_Mmdi
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff800033f9be9 to fffff800032cefc0
    
    STACK_TEXT:  
    nt!KeBugCheckEx
    nt!ExDeferredFreePool
    btmhsf
    Wdf01000!FxWmiIrpHandler::m_WmiDispatchTable
    0x0
    0x0
    0x0
    0x0
    0x0
    0x0
    0x0
    0x0
    Wdf01000!FxWmiIrpHandler::m_WmiDispatchTable
    
    IMAGE_NAME:  btmhsf.sys
    
       
        Loaded symbol image file: btmhsf.sys
        Image path: \SystemRoot\system32\DRIVERS\btmhsf.sys
        Image name: btmhsf.sys
        Timestamp:        Tue Oct 19 16:04:48 2010 


    This looks like a  BlueTooth Driver. So install the latest driver version and hope this fixes it.


    "A programmer is just a tool which converts caffeine into code"

    Thursday, February 7, 2013 5:28 AM
    Answerer
  • Hi i just built my new pc and I've been getting a lot of bsod's in windows 8. Can you explain how to link your dump files Like step by step so i can post it on here? Thanks (:
    Friday, February 8, 2013 12:15 AM
  • hi im having the same problem, can you please check and see what the problem is.

    Thanks

    here is the link to my dmp files.

    https://skydrive.live.com/redir?resid=F5B5F9E1A697D36B!737&authkey=!ANFFHS_kkohIdK0

    Friday, February 8, 2013 1:16 AM
  • hi im having the same problem, can you please check and see what the problem is.

    Thanks

    here is the link to my dmp files.

    https://skydrive.live.com/redir?resid=F5B5F9E1A697D36B!737&authkey=!ANFFHS_kkohIdK0

    Hi, please update the Intel® Wireless WiFi Link Driver:

    *** WARNING: Unable to verify timestamp for NETwew00.sys*** ERROR: Module load completed but symbols could not be loaded for NETwew00.sys \Driver\NETwNe64


    Well this is the world we live in And these are the hands we're given...

    Friday, February 8, 2013 2:26 PM
  • Finally. Here are my dmp files. Can you check what is wrong? I've had a lot of Bsod's recently.

    https://skydrive.live.com/redir?resid=9CFE2D2560327DE7!163


    Saturday, February 9, 2013 11:38 PM
  • Finally. Here are my dmp files. Can you check what is wrong? I've had a lot of Bsod's recently.

    https://skydrive.live.com/redir?resid=9CFE2D2560327DE7!163


    Hey, Matt, you've uploaded shortcuts, these are not dump files themselves but symbolic links that point to these files and work only within the boundaries of your filesystem.

    Please read this instruction and complete the first two steps, upload compressed archive files created by BSOD Collector app BSOD_Windows7_Vista_v2.64_jcgriff2_.exe to your SkyDrive.

    Feel free to ask for more assistance when needed.


    Well this is the world we live in And these are the hands we're given...


    Saturday, February 9, 2013 11:50 PM
  • Oh Ok thanks

    THe bsod file collection app works with windows 8 too right?

    Also i need to run both right?
    Sunday, February 10, 2013 12:19 AM
  • Oh Ok thanks

    THe bsod file collection app works with windows 8 too right?

    Also i need to run both right?

    Yep, the tool should work fine on Windows 8. It's not really necessary to run the tool, but when you experiencing issues with packing, you could try the automated solution.

    Running both tools would be a plus but the collector tool alone should do the trick.


    Well this is the world we live in And these are the hands we're given...

    Sunday, February 10, 2013 12:34 AM
  • Ok I think I got it this time.

    https://skydrive.live.com/redir?resid=9CFE2D2560327DE7!165&authkey=!AGFd-ilkMAYxZEQ

    If something is wrong sorry! I'm new to this.

    Sunday, February 10, 2013 8:05 PM
  • Ok I think I got it this time.

    https://skydrive.live.com/redir?resid=9CFE2D2560327DE7!165&authkey=!AGFd-ilkMAYxZEQ

    If something is wrong sorry! I'm new to this.

    you get a lot of crashes with NTFS.sys involved. run chkdsk /F to repair issues.

    "A programmer is just a tool which converts caffeine into code"

    Sunday, February 10, 2013 8:24 PM
    Answerer
  • Wait how do I do that? 
    Sunday, February 10, 2013 8:34 PM
  • open the command prompt (cmd.exe) with adminrights and run the chkdsk command.

    "A programmer is just a tool which converts caffeine into code"

    Sunday, February 10, 2013 8:42 PM
    Answerer
  • Thanks for the help!
    Sunday, February 10, 2013 8:47 PM
  • Hi I just ran into another Bosd. This time it said IRQL not less or equal. Could you check to see if there is anything else wrong in my dumpfiles? Thanks
    Monday, February 11, 2013 4:04 AM
  • also run a memory tester like memtest86+.

    "A programmer is just a tool which converts caffeine into code"

    Monday, February 11, 2013 5:28 AM
    Answerer
  • Hi I just ran into another Bosd. This time it said IRQL not less or equal. Could you check to see if there is anything else wrong in my dumpfiles? Thanks

    You have multiple failures associated with corrupt memory. Are you sure your memory hasn't been overclocked? Does you CPU run on its regular clocks? I will second Andre and suggest you to check your memory first by downloading a LiveCD such as Hiren CD, booting from there and checking your RAM memory.

    This may be caused by an overclocked GPU memory as well, but I will really see into checking RAM at first.
    You are also having problems with Atheros driver, could you please update it?

    By the way, aren't you using an AV?


    Well this is the world we live in And these are the hands we're given...



    Monday, February 11, 2013 4:12 PM
  • I haven't overclocked anything. My CPU, GPU, and RAM haven't been overclocked. I will update my Atheros drivers. What is AV?



    Monday, February 11, 2013 9:33 PM
  • I haven't overclocked anything. My CPU, GPU, and RAM haven't been overclocked. I will update my Atheros drivers. What is AV?

    Then check your RAM with a memory bench/verifier like memtest86, recommended by Andre. AV = Antivirus.

    Well this is the world we live in And these are the hands we're given...

    Monday, February 11, 2013 9:38 PM
  • When i tried updating my atheros drivers, windows said I had the best one already but I'm pretty sure it is not compatible with windows 8 since it is dated 2010.. I'll do a RAM test later on when I have time.
    Monday, February 11, 2013 10:30 PM
  • When i tried updating my atheros drivers, windows said I had the best one already but I'm pretty sure it is not compatible with windows 8 since it is dated 2010.. I'll do a RAM test later on when I have time.

    Get the recent drivers from there: http://www.atheros.cz/

    Download and unpack driver, point Windows to the unpacked folder and manually select the INF file from there.

    If you don't know how, please ask for help, I'll do my best to explain later tomorrow; it's d@mn late here in Russia.


    Well this is the world we live in And these are the hands we're given...

    Monday, February 11, 2013 10:39 PM
  • Yeah I think it would be best if you explained 
    Monday, February 11, 2013 10:52 PM
  • I think AV means Access Violation, that's why you should run a memtest.

    "A programmer is just a tool which converts caffeine into code"

    Tuesday, February 12, 2013 5:44 AM
    Answerer
  • Yeah I think it would be best if you explained 

    1. Press WindowsKey+R and type 'devmgmt.msc' (without quotes), then hit Enter.

    2. In the Device Manager opened navigate to Network adapters node and expand it.

    3. Under the Network adapters node find your Atheros network adapter and double-click it to open its properties dialog box.

    4. In the Properties dialog box switch to Details tab.

    5. On the Details tab scroll through the Property drop-down list and locate the Hardware Ids item, like in the figure below.

    6. Copy the first line in the list by selecting it and pressing Ctrl+C, then paste the copied text into the Google's search bar within your browser.

    For example, in the case above the copied line would be:

    PCI\VEN_8086&DEV_1502&SUBSYS_047E1028&REV_04
    

    7. Requesting the line with Google you'll get what version of the Atheros hardware you have installed.

    For example, for the line above the results show that I have Intel(R) 82579LM Network Interface Card (NIC).

    8. When the hardware is found, go to the http://www.atheros.cz/ web site and download the appropriate driver from there.

    9. Unpack the downloaded ZIP archive and return back to the properties dialog of the Atheros NIC opened from the Device Manager.

    10. In the Properties dialog box switch to the Driver tab and click Update driver.

    11. In the Update Driver Software wizard's window click Browse my computer for driver software.

    12. On the Browse for driver software for your computer page click Let me pick from a list of device drivers on my computer.

    13. On the Select Network Adapter page click Have disk... and past the path to the folder with unpacked driver in the Copy manufacturer's files from edit box, or browse for the path with the Browse button, then click OK.

    14. In the Select Network Adapter page where to you have returned select the manufacturer on the left and navigate to your particular NIC on the right then lick Next to proceed with installing the chosen driver. For example,


    Well this is the world we live in And these are the hands we're given...

    Tuesday, February 12, 2013 12:58 PM
  • please help me.. my computer has too many problems.. it restarts itself too many times and doesn't open normally... please here are my files... 
    https://skydrive.live.com/redir?resid=7F37A8F2D63A8078!204

    p.s. i have wrote before, but the problem still continues. :(
    • Edited by pc.alvin Thursday, February 14, 2013 6:39 AM
    Thursday, February 14, 2013 6:37 AM
  • please help me.. my computer has too many problems.. it restarts itself too many times and doesn't open normally... please here are my files... 


    p.s. i have wrote before, but the problem still continues. :(

    all dumps show memory related crashes:

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    PFN_LIST_CORRUPT (4e)
    Typically caused by drivers passing bad memory descriptor lists (ie: calling
    MmUnlockPages twice with the same list, etc).  If a kernel debugger is
    available get the stack trace.
    Arguments:
    Arg1: 00000099, A PTE or PFN is corrupt
    Arg2: 00024472, page frame number
    Arg3: 00000001, current page state
    Arg4: 080706d2, 0
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x4E_99
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from 8113109b to 810f676c
    
    STACK_TEXT:  
    88943c38 8113109b 0000004e 00000099 00024472 nt!KeBugCheckEx
    88943c54 81074dd6 82ff7c78 ffffffff 0006407b nt!MiBadShareCount+0x2c
    88943ca8 8107461b 83939360 00000001 00024472 nt!MiRestoreTransitionPte+0x604
    88943cf0 81074450 811ec5b0 8493d940 811ec480 nt!MiRemoveLowestPriorityStandbyPage+0x1a3
    88943d0c 810dd166 00000008 810dd152 88943d74 nt!MiPurgeTransitionList+0x65
    88943d1c 81054552 00000008 8493d940 00000000 nt!MiFinishResume+0x14
    88943d74 810bb095 00020000 550696ce 00000000 nt!ExpWorkerThread+0x111
    88943db0 81170079 81054445 00020000 00000000 nt!PspSystemThreadStartup+0x4a
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!MiBadShareCount+2c
    8113109b cc              int     3
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  nt!MiBadShareCount+2c
    
    IMAGE_NAME:  memory_corruption
    
    FAILURE_BUCKET_ID:  0x4E_99_nt!MiBadShareCount
    
    BUCKET_ID:  0x4E_99_nt!MiBadShareCount
    
    

    run memtest86+ to check if the RAM is damaged.


    "A programmer is just a tool which converts caffeine into code"

    Thursday, February 14, 2013 7:11 AM
    Answerer
  • i am checking RAMwith memtest86+ and there are 17 errors for the moment. i have run the test before 1 hour and it is not ending . how hours it takes and is my RAM very damaged?? can this program solve the errors or it just test?? :(
    Thursday, February 14, 2013 7:09 PM
  • i am checking RAMwith memtest86+ and there are 17 errors for the moment. i have run the test before 1 hour and it is not ending . how hours it takes and is my RAM very damaged?? can this program solve the errors or it just test?? :(

    if you already see 17 errors, you can stop the test. The RAM is damaged. Now you should test each RAM module alone, remove the other RAM modules, to see which one is damaged.

    "A programmer is just a tool which converts caffeine into code"

    Thursday, February 14, 2013 8:40 PM
    Answerer
  • Hi Exotic Hadron! I think it has been two weeks now since you diagnosed the crashes in my PC here, and I followed your medication for it (disabling or uninstalling my Avast! anti virus, among similar others). And from the time that I disabled my Avast! anti virus, my PC has not experienced any such system crash any more, and now works seam lessly fine and normal. Thanks much, and thanks big for sharing freely your knowledge here! Thanks big again!
    Friday, February 15, 2013 5:03 PM
  • Hi Exotic Hadron! I think it has been two weeks now since you diagnosed the crashes in my PC here, and I followed your medication for it (disabling or uninstalling my Avast! anti virus, among similar others). And from the time that I disabled my Avast! anti virus, my PC has not experienced any such system crash any more, and now works seam lessly fine and normal. Thanks much, and thanks big for sharing freely your knowledge here! Thanks big again!

    Hi, felmarrowell, I am happy to hear the problem dissolved. You are always welcome.

    Well this is the world we live in And these are the hands we're given...

    Saturday, February 16, 2013 12:27 AM
  • Hello

    I'm having a similar problem to others here and would greatly appreciate any help you could give me.

    The link to my dmp file: https://skydrive.live.com/redir?resid=C0BE7B2E8972E592!114&authkey=!AO0vkuQ95ZohLmc

    Thanks in advance

    Saturday, February 16, 2013 9:59 AM
  • Hello

    I'm having a similar problem to others here and would greatly appreciate any help you could give me.

    The link to my dmp file: https://skydrive.live.com/redir?resid=C0BE7B2E8972E592!114&authkey=!AO0vkuQ95ZohLmc

    Thanks in advance


    Please update the Virtu Software's LucidLogic driver or uninstall the product completely. ATI's driver worth updating as well.

    Well this is the world we live in And these are the hands we're given...


    Saturday, February 16, 2013 11:45 AM
  • Hey Exotic, sorry I'm getting back to you so late.

    When i tried updating my atheros driver, on the website the one for me said it didn't support windows 8. What do i do?

    Thanks!

    Saturday, February 16, 2013 6:24 PM
  • Hey Exotic, sorry I'm getting back to you so late.

    When i tried updating my atheros driver, on the website the one for me said it didn't support windows 8. What do i do?

    Thanks!

    Hi, no problem. There's nothing that can be late here.

    Could you please specify which one do you use? Please post a link.

    Also, are you trying to install the driver using its built-in setup installer? If so, please unpack the setup distribution and install the driver without using its installer.

    In either way, post a link to the driver or specify the VID and HID (the vendor ID and Hardware ID) of your NIC so that I could check the specific driver and provide more detailed guidelines.

    Cheers.


    Well this is the world we live in And these are the hands we're given...

    Saturday, February 16, 2013 6:58 PM
  • I am having a similar problem with my computer where it blue screens and restarts with the lovely "Your PC run into a problem and need to restart" message.

    I have the dump files here: http://sdrv.ms/12vLjIc 

    Any help you can give would be appreciated.

    Sunday, February 17, 2013 3:45 AM
  • I am having a similar problem with my computer where it blue screens and restarts with the lovely "Your PC run into a problem and need to restart" message.

    I have the dump files here: http://sdrv.ms/12vLjIc 

    Any help you can give would be appreciated.

    Hi, try updating Cisco's driver: Cisco AM10 (valet connector) driver

    Also, try temporary disabling your AVG antivirus.

    I would also look into updating NVidia's driver and running a memtest86+ because you are experiencing access violation issues with the VGA driver.


    Well this is the world we live in And these are the hands we're given...



    Sunday, February 17, 2013 10:35 AM
  • I have the same issue.

    Here are the files:

    https://skydrive.live.com/?cid=ad782a806de3be97&id=AD782A806DE3BE97%21157&authkey=!AIyIYp0twEJzAfw

    Sunday, February 17, 2013 6:43 PM
  • I am having a similar problem with my computer where it blue screens and restarts with the lovely "Your PC run into a problem and need to restart" message.

    I have the dump files here: http://sdrv.ms/12vLjIc 

    Any help you can give would be appreciated.


    I have encountered this problem just after trying to "wake up" my brand new T530.  Unfortunately, the only solution was to re-image the machine.  Thankfully, I had all my data in the cloud.
    Sunday, February 17, 2013 6:53 PM
  • So now I have a bigger problem. I updated the cisco driver, and the nvidia driver, and disabled avg but this did not help. Next, I ran a memtest86+ which seemed to work fine until my computer randomly shut down. Now my computer will not turn on at all. The lights flash for a second but then nothing. Please help!!!!!

    Sunday, February 17, 2013 9:38 PM
  • So now I have a bigger problem. I updated the cisco driver, and the nvidia driver, and disabled avg but this did not help. Next, I ran a memtest86+ which seemed to work fine until my computer randomly shut down. Now my computer will not turn on at all. The lights flash for a second but then nothing. Please help!!!!!


    Just re-image the machine.  Key sections of the OS have been corrupted.  There is really no other way out of this problem.  In any case, none that I have discovered.
    Sunday, February 17, 2013 11:06 PM
  • So now I have a bigger problem. I updated the cisco driver, and the nvidia driver, and disabled avg but this did not help. Next, I ran a memtest86+ which seemed to work fine until my computer randomly shut down. Now my computer will not turn on at all. The lights flash for a second but then nothing. Please help!!!!!


    Just re-image the machine.  Key sections of the OS have been corrupted.  There is really no other way out of this problem.  In any case, none that I have discovered.
    Sounds like a possible hardware problem. You can't restore an image if the machine won't even power up.
    Sunday, February 17, 2013 11:40 PM
  • I can't re-image because it won't even power on now. After the memtest the computer will not do anything. The fans and lights turn on for about half a second and then shut off. Any advice?

    Sunday, February 17, 2013 11:40 PM
  • So now I have a bigger problem. I updated the cisco driver, and the nvidia driver, and disabled avg but this did not help. Next, I ran a memtest86+ which seemed to work fine until my computer randomly shut down. Now my computer will not turn on at all. The lights flash for a second but then nothing. Please help!!!!!


    Boot your PC from a Windows Setup disk or USB stick with Windows 8 files and run Troubleshooter from there. See here for more detail:

    Troubleshoot, repair or recovery Windows 8 with Windows 8 Installations DVD!

    All of your BSODs are critical and may be cause by a boot driver, corrupt memory module, or faulty BIOS/UEFI firmware.


    Well this is the world we live in And these are the hands we're given...

    Sunday, February 17, 2013 11:43 PM
  • So now I have a bigger problem. I updated the cisco driver, and the nvidia driver, and disabled avg but this did not help. Next, I ran a memtest86+ which seemed to work fine until my computer randomly shut down. Now my computer will not turn on at all. The lights flash for a second but then nothing. Please help!!!!!


    Just re-image the machine.  Key sections of the OS have been corrupted.  There is really no other way out of this problem.  In any case, none that I have discovered.

    When you create a recovery ISO, does the wizard delete all the files from the destination disk where to you are saving the recovery image?

    Well this is the world we live in And these are the hands we're given...

    Sunday, February 17, 2013 11:46 PM
  • Additionally, try the following steps, I am quoting from here:

    "C:

    CHKDSK /R

     

    Please also run the following command:

     

    Bcdboot C:\windows

     

    NOTE: Replace C with the drive letter where the system is installed.

     

    BOOTREC /FIXMBR

    BOOTREC /FIXBOOT

    BOOTREC /REBUILDBCD

    BOOTREC /SCANOS

    "

    Additionally, try bootsect /nt60 /force c: to apply the boot code to the system partition.

    If boot sector, boot manager, and boot record are okay, make sure your partition is active using ACTIVE command of the DISKPART that you can start from the Windows 8 setup disc's console. To start the console from the setup, boot into setup wizard and press Shift+F10 right when you are present with the welcome screen prompting to select languages and time.

    Also, check this my thread: How Do I Migrate My VHD Boot x64 System Install to a New Hardware? Enabling AHCI in Windows 8 After OS Install   

    There's a post that contains a step-by-step instruction on recovering  boot files for a raw VHD drive with Windows that does not contain any boot files. This also applies to physical drives where you could recover your system if its boot files have been corrupted:

    1. Mark the partition with boot files as active.

    2. Patch the system partition with a boot code using bootsect.

    3. Add the boot manager using bcdboot.

    4. Rebuild the Boot Configuration Database using this script: http://reboot.pro/12466/


    Well this is the world we live in And these are the hands we're given...



    Sunday, February 17, 2013 11:53 PM
  • I CAN'T DO ANY OF THIS BECAUSE THE COMPUTER WON'T EVEN TURN ON!

    Monday, February 18, 2013 1:13 AM
  • I can't re-image because it won't even power on now. After the memtest the computer will not do anything. The fans and lights turn on for about half a second and then shut off. Any advice?


    I think that your motherboard has gone bad.  This is a hardware problem, not just software.
    Monday, February 18, 2013 4:33 AM
  • I CAN'T DO ANY OF THIS BECAUSE THE COMPUTER WON'T EVEN TURN ON!

    Google a troubleshooting flowchart. Personally I'd start by reseating the ram sticks.

    Monday, February 18, 2013 11:02 AM
  • Here is mine. Please Help!

    https://skydrive.live.com/redir?resid=397301F927B5E084!151&authkey=!AKlBVZtrCL-jDFs

    Monday, February 18, 2013 10:19 PM
  • VID: I Can't seem to find it

    HID: 

    USB\VID_0CF3&PID_9271&REV_0108

    I tried to install the driver through the website you gave me, atheros.cz but it said the driver didn't support windows 8.

    Another thing, I've been getting other bsod's I don't think related to this driver and ram(I haven't had a chance to run memtest86+ yet). Should i post them after the driver is updated? And if I should, should i use the software you showed me in your previous post?

    BSOD_Windows7_Vista_v2.64_jcgriff2_.exe

    Thanks for all your help!

    Tuesday, February 19, 2013 2:49 AM
  • VID: I Can't seem to find it

    HID: 

    USB\VID_0CF3&PID_9271&REV_0108

    I tried to install the driver through the website you gave me, atheros.cz but it said the driver didn't support windows 8.

    Another thing, I've been getting other bsod's I don't think related to this driver and ram(I haven't had a chance to run memtest86+ yet). Should i post them after the driver is updated? And if I should, should i use the software you showed me in your previous post?

    BSOD_Windows7_Vista_v2.64_jcgriff2_.exe

    Thanks for all your help!

    Hi, could you please try the following driver: Atheros AR7010 WLAN Driver 2.0.0.32 for Windows 7/Windows 8, it seems to provide compatibility with Windows 8.

    Or, if you are using a 64-bit Windows 8, download this driver: Atheros AR7010 WLAN Driver 2.0.0.32 for Windows 7 x64/Windows 8 x64.

    1. Unpack the downloaded 20328101_77bc0d51cde118a551e425e551427819c45c435e.cab Cabinet File (the file name and the procedure below are written for the 64-bit driver).

    C:\Windows\system32\cd %userprofile%\downloads
    C:\Users\%username%\Downloads>mkdir 20328101_77bc0d51cde118a551e425e551427819c45c435e
    C:\Users\%username%\Downloads>expand 20328101_77bc0d51cde118a551e425e551427819c45c435e.cab .\20328101_77bc0d51cde118a551e425e551427819c45c435e -F:*

    2. Now follow the procedure above and install the driver by pointing the Update Driver Software wizard to the folder where you extracted the CAB files.


    Well this is the world we live in And these are the hands we're given...







    Tuesday, February 19, 2013 12:21 PM
  • I can't seem to extract the cabinet file. Can you show me how?

    Sorry for all the extra help I need.

    Wednesday, February 20, 2013 4:26 AM
  • I can't seem to extract the cabinet file. Can you show me how?

    Sorry for all the extra help I need.

    Please provide the filename and location where you downloaded the file, and I will give you the instructions. Otherwise, the procedure in list item 1 in the post above should work fine. What doesn't work for you? What error do you get?

    Just copy the commands posted in above line by line and it should work for you.


    Well this is the world we live in And these are the hands we're given...


    Wednesday, February 20, 2013 10:32 AM
  • Hi Andre,

    I’m having exactly the same problem as SonyVoioUser, with "Your PC ran into a problem. This problem caused your PC to restart."

    It’s frustrating because other than these random restarts I’ve found Window 8 to be the best thing since Windows for Work Groups! :)

    My dump files are zipped at http://sdrv.ms/YmEr88

    Thank you in advance for your help.

    Alexis

    Wednesday, February 20, 2013 2:56 PM
  • Wait where do I put the commands above? I'm just confused. I downloaded the file from the site you told me to.

    File Name: C:\Users\Matthew\Downloads\20328101_77bc0d51cde118a551e425e551427819c45c435e.cab

    I can't extract the file, Windows is not letting me do it.

    Wednesday, February 20, 2013 8:59 PM
  • Wait where do I put the commands above? I'm just confused. I downloaded the file from the site you told me to.

    File Name: C:\Users\Matthew\Downloads\20328101_77bc0d51cde118a551e425e551427819c45c435e.cab

    I can't extract the file, Windows is not letting me do it.

    Hi, try this.

    1. Press WindowsKey and type 'cmd' (without quotes), then click Command Prompt.

    2. In the command prompt window started run the following sequence of commands (one by one):

    C:\Windows\system32\cd %userprofile%\downloads
    C:\Users\%username%\Downloads>mkdir 20328101_77bc0d51cde118a551e425e551427819c45c435e
    C:\Users\%username%\Downloads>expand 20328101_77bc0d51cde118a551e425e551427819c45c435e.cab .\20328101_77bc0d51cde118a551e425e551427819c45c435e -F:*

    Note:

    The first command changes current directory from C:\Windows\system32, which is the default command prompt, to C:\Users\Matthew\downloads.

    The second one creates a subfolder named 20328101_77bc0d51cde118a551e425e551427819c45c435e under C:\Users\Matthew\downloads

    The last third command extracts the 20328101_77bc0d51cde118a551e425e551427819c45c435e.cab that resides under C:\Users\Matthew\downloads to C:\Users\Matthew\downloads\20328101_77bc0d51cde118a551e425e551427819c45c435e.

    Copy the commands line by line, paste into the command prompt and press Enter after each of the pasted command to run them.

    For example, to change current directory,

    in the command prompt window started right-click and choose Paste to paste the copied cd %userprofile%\downloads command at the command prompt, then hit Enter. Current directory will change to C:\Users\Matthew\downloads. Do the same with other two commands, see figure below:


    Well this is the world we live in And these are the hands we're given...

    Wednesday, February 20, 2013 10:25 PM
  • Hi Andre,

    I’m having exactly the same problem as SonyVoioUser, with "Your PC ran into a problem. This problem caused your PC to restart."

    It’s frustrating because other than these random restarts I’ve found Window 8 to be the best thing since Windows for Work Groups! :)

    My dump files are zipped at http://sdrv.ms/YmEr88

    Thank you in advance for your help.

    Alexis


    Please update ATI/AMD VGA card driver.

    Well this is the world we live in And these are the hands we're given...

    Wednesday, February 20, 2013 10:29 PM
  • Hi Exotic Hadron,

    Thanks for your help.  I will try updating the AMD driver now.

    Alexis

    Thursday, February 21, 2013 12:13 AM
  • Thanks so much! I got it this time (:
    Thursday, February 21, 2013 2:55 AM
  • Hey Andre, I've only just recently purchased a brand new HP Laptop, equipped with Windows 8, yet I've received the message numerous times, and hence, my laptop has restarted several times, butt i really can't see what the problem is with such a new laptop.

    Here's the link for my dumped files, a reply with any advice/recommendations would be extremely appreciated! 

    https://skydrive.live.com/?cid=94e3af01efc5b048&id=94E3AF01EFC5B048%21168&authkey=!ADOxWWF9rZxaWZs

    Thank you for your time.

    Friday, February 22, 2013 9:28 PM
  • Hey Andre, I've only just recently purchased a brand new HP Laptop, equipped with Windows 8, yet I've received the message numerous times, and hence, my laptop has restarted several times, butt i really can't see what the problem is with such a new laptop.

    Here's the link for my dumped files, a reply with any advice/recommendations would be extremely appreciated! 

    https://skydrive.live.com/?cid=94e3af01efc5b048&id=94E3AF01EFC5B048%21168&authkey=!ADOxWWF9rZxaWZs

    Thank you for your time.

    Hope they can help you. They still didn't reply to mine :(
    Friday, February 22, 2013 10:30 PM
  • I'm hoping that someone can help. My laptop is new (got it on Thanksgiving) and recently I started getting System Service Exception errors (starts the 16th), I had been fine until tonight when I got another one.

    Hopefully I did the skydrive correctly, I'm not really familiar with it, nor am I familiar with the .dmp files.

    https://skydrive.live.com/redir?resid=6791660C6BA49415!110&authkey=!AGU1mOscbLkVZ-Y

    Thank you.

    Saturday, February 23, 2013 7:14 AM
  • dmp files attached... pls help.thank you 

    https://skydrive.live.com/#cid=DB4CFDFA1B29D749&id=DB4CFDFA1B29D749%21105

    Sunday, February 24, 2013 12:40 PM
  • dmp files attached... pls help.thank you 

    https://skydrive.live.com/#cid=DB4CFDFA1B29D749&id=DB4CFDFA1B29D749%21105

    Try this in the direct order:

    1. Update ATI/AMD VGA card driver.

    2. Temporary disable Avast antivirus.

    3. Update Yahoo Messenger.

    4. Test computer memory with memtest86+.


    Well this is the world we live in And these are the hands we're given...

    Wednesday, February 27, 2013 3:22 PM
  • Hi Exotic Hadron, i would like to post my dump files into a zipped folder and post it up to get help but it will not allow me. 
    What must i do ? 
    Wednesday, February 27, 2013 3:59 PM
  • Hi Exotic Hadron, i would like to post my dump files into a zipped folder and post it up to get help but it will not allow me. 
    What must i do ? 

    Hi Ian,

    Do you follow these instructions? If yes, what error message/warning do you get? What do you mean by saying it does not allow you to post files?

    Cheers,

    EH


    Well this is the world we live in And these are the hands we're given...

    Wednesday, February 27, 2013 4:28 PM
  • Thank you for replyin.

    I am not even at the stage were I am able to post the files to my SkyDrive. I try to send the dump files to a compressed(zipped) folder but I am told  in a pop-up box that there is no file or read permission.

    I am using winrar and that will not even send them to a compressed file.

    Thanks,

    Ian.

    Wednesday, February 27, 2013 4:35 PM
  • I'm hoping that someone can help. My laptop is new (got it on Thanksgiving) and recently I started getting System Service Exception errors (starts the 16th), I had been fine until tonight when I got another one.

    Hopefully I did the skydrive correctly, I'm not really familiar with it, nor am I familiar with the .dmp files.

    https://skydrive.live.com/redir?resid=6791660C6BA49415!110&authkey=!AGU1mOscbLkVZ-Y

    Thank you.

    Hi,

    You've uploaded a soft link, the shortcut to the dump file. Shoftcuts aren't dump files themselves but symbolic links that point to these files and work only within the boundaries of your filesystem.

    Please read this instruction and complete the first two steps, upload compressed archive files created by BSOD Collector app BSOD_Windows7_Vista_v2.64_jcgriff2_.exe to your SkyDrive.

    Feel free to ask for more assistance when needed.


    Well this is the world we live in And these are the hands we're given...

    Wednesday, February 27, 2013 4:37 PM
  • Any help in how to compress these files? 
    Wednesday, February 27, 2013 5:08 PM
  • Any help in how to compress these files? 

    Hi Ian,

    Please read this instruction and complete the first two steps, upload compressed archive files created by BSOD Collector app BSOD_Windows7_Vista_v2.64_jcgriff2_.exe to your SkyDrive.

    The tool should automatically prepare a compressed archive with dump files and additional informational data for you.

    Feel free to ask for more assistance when needed.


    Well this is the world we live in And these are the hands we're given...

    Wednesday, February 27, 2013 9:25 PM
  • Are you gentleman who marked the post above as abusive sure it contains abuse? If yes, what does it abuse?

    Well this is the world we live in And these are the hands we're given...

    Wednesday, February 27, 2013 9:36 PM
  • Any help in how to compress these files? 

    BTW, if you're using WinRAR, enable it to open shared files:

    and make sure you are saving the target archive to a non-protected folder such as My documents.


    Well this is the world we live in And these are the hands we're given...


    Wednesday, February 27, 2013 10:05 PM
  • Thanks so much! I will do this and upload the files asap and post the link here. 
    Thursday, February 28, 2013 8:34 AM
  • Her eis the skydrive link

    https://skydrive.live.com/#cid=79C74446C48D74EA&id=79C74446C48D74EA%21187

    Thursday, February 28, 2013 9:31 PM
  • Hey Andre, or whoever can help me...
    I recently got a new Toshiba computer, it's not even a month old, and I've already had this problem a few times, but I can't figure out what's causing it :( Ran the memory test, everything is fine, also I read everything here and did not find anything that could help me. Here are the .dmp files https://skydrive.live.com/redir?resid=52AF00AB80D4B511!178&authkey=!ABYlloYud6E0LJs
    I really really hope someone can help me.

    Thank you!

    Friday, March 1, 2013 6:41 PM
  • Hi

    Thank you for all the help that you have been dispensing to everyone. Could you take a look at these dump files too. There is been a recent issue and this restart is occurring more frequently now.

    http://sdrv.ms/ZthXFa

    Thanks in advance

    Regards

    Friday, March 15, 2013 9:38 AM
  • Hey Andre, or whoever can help me...
    I recently got a new Toshiba computer, it's not even a month old, and I've already had this problem a few times, but I can't figure out what's causing it :( Ran the memory test, everything is fine, also I read everything here and did not find anything that could help me. Here are the .dmp files https://skydrive.live.com/redir?resid=52AF00AB80D4B511!178&authkey=!ABYlloYud6E0LJs
    I really really hope someone can help me.

    Thank you!

    update the AMD GPU driver and install this Update

    http://support.microsoft.com/kb/2818604

    http://sites.amd.com/us/game/downloads/Pages/downloads.aspx


    "A programmer is just a tool which converts caffeine into code"

    Friday, March 15, 2013 9:00 PM
    Answerer
  • Hi

    Thank you for all the help that you have been dispensing to everyone. Could you take a look at these dump files too. There is been a recent issue and this restart is occurring more frequently now.



    Update Avast to fix the crashes.


    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 0000000000000000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
    Arg4: 0000000000000000, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800c37d2168
    GetUlongFromAddress: unable to read from fffff800c37d21f8
     0000000000000000 Nonpaged pool
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    +0
    00000000`00000000 ??              ???
    
    PROCESS_NAME:  AvastSvc.exe
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  AV
    
    TAG_NOT_DEFINED_c000000f:  FFFFF88001495FB0
    
    TRAP_FRAME:  fffff880014957b0 -- (.trap 0xfffff880014957b0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=fffff8800415c2f0 rbx=0000000000000000 rcx=fffffa80044af0b0
    rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
    rip=0000000000000000 rsp=fffff88001495948 rbp=fffffa80096002b0
     r8=0000000000000001  r9=0000000000001000 r10=fffff78000000320
    r11=fffff88001495a50 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz na pe nc
    00000000`00000000 ??              ???
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff800c34f6369 to fffff800c34f7040
    
    FAILED_INSTRUCTION_ADDRESS: 
    +0
    00000000`00000000 ??              ???
    
    STACK_TEXT:  
    fffff880`01495948 fffff880`041230eb : 00000000`00000000 fffff800`c352220b fffffa80`0572c5e0 ffffffff`fffe7960 : 0x0
    fffff880`01495950 00000000`00000000 : fffff800`c352220b fffffa80`0572c5e0 ffffffff`fffe7960 00000091`f7f83207 : aswnet+0x310eb
    
    
    
    IMAGE_NAME:  aswnet.sys
    
    
         
        Loaded symbol image file: aswnet.sys
        Image path: \SystemRoot\System32\Drivers\aswnet.sys
        Image name: aswnet.sys
        Timestamp:        Sun Nov 04 11:12:57 2012


    "A programmer is just a tool which converts caffeine into code"

    Friday, March 15, 2013 9:03 PM
    Answerer
  • Hello Andre, I was getting this problem and then had it solved, but recently it has come back.

    Here are the dump files in my skydrive. I was getting some trouble getting them into this format with winrar so I hope this is it.

    https://skydrive.live.com/#cid=79C74446C48D74EA&id=79C74446C48D74EA%21111

    Tuesday, March 19, 2013 3:35 PM
  • Ian, I would try updating your VGA drivers, the bugcheck code of 0x3B may indicate a fault caused by a video driver.

    Download one of these:

    Well this is the world we live in And these are the hands we're given...


    Tuesday, March 19, 2013 4:49 PM
  • Thankyou for replying Exotic Hadron, I have downloaded the one which works for my computer, what is it actually doing? Sorry for this question,I just have no clue what that program does. I have updated all my drives via device manager.

    Thanks.

    Tuesday, March 19, 2013 5:35 PM
  • Ian, these are setup files for ATI/AMD VGA cards' drivers that should update the video drivers on your system. You can check, sometimes the beta drivers perform better than the stable WHQLed ones on new platforms like Windows 8.

    Well this is the world we live in And these are the hands we're given...

    Tuesday, March 19, 2013 6:53 PM
  • Hi Andre,

    I’m having exactly the same problem as SonyVoioUser, with "Your PC ran into a problem. This problem caused your PC to restart."

    It’s frustrating because other than these random restarts I’ve found Window 8 to be the best thing since Windows for Work Groups! :)

    My dump files are zipped at http://sdrv.ms/YmEr88

    Thank you in advance for your help.

    Alexis


    Please update ATI/AMD VGA card driver.

    Well this is the world we live in And these are the hands we're given...


    Hi Exotic Hadron, I just wanted to say thanks again as it has been 35 days without incident.  It is safe to say the problem is fixed. :)
    Sunday, March 24, 2013 1:48 PM
  • Hello Andre or Exotic Hadron,

    I recently purchased a new HP laptop, with Windows 8. I have received the message several times and laptop has restarted several times.

    Here's the link for my dumped files, a reply with any advice/recommendations would be extremely appreciated! 

    https://skydrive.live.com/redir?resid=C30D740657F4B8C9!110&authkey=!AJ_9owEjyPsdkbc

    Thanks for your help.


    Saturday, March 30, 2013 3:19 PM
  • I recently purchased a new HP laptop, with Windows 8. I have received the message several times and laptop has restarted several times.


    Update the driver for your Ralink RT3290 802.11 bgn WIFI/WLAN adapter.

    ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* DRIVER_POWER_STATE_FAILURE (9f) A driver has failed to complete a power IRP within a specific time (usually 10 minutes). Arguments: Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time Arg2: fffffa80045e0880, Physical Device Object of the stack Arg3: fffff880009c18e0, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack Arg4: fffffa8008405c60, The blocked IRP > fffffa80075a5050 \Driver\netr28x fffffa80075a51a0 InfoMask field not found for _OBJECT_HEADER at fffffa80075a5020 fffffa80045e0880 \Driver\pci fffffa80045e09d0 Cannot read info offset from nt!ObpInfoMaskToOffset !DevNode fffffa80040052f0 : DeviceInst is "PCI\VEN_1814&DEV_3290&SUBSYS_18EC103C&REV_00\4&2a13ee23&0&00E0" ServiceName is "netr28x"

        Image path: \SystemRoot\system32\DRIVERS\netr28x.sys
        Image name: netr28x.sys
        Timestamp:        Wed Aug 08 16:27:28 2012



    "A programmer is just a tool which converts caffeine into code"

    Saturday, March 30, 2013 8:06 PM
    Answerer
  • Thank you Andre. I have re-installed the mentioned driver. Hopefully this should resolve the issue.

    Thanks again.


    Sunday, March 31, 2013 4:13 AM
  • update the driver to a newer version:

    http://www.station-drivers.com/page/ralink.htm


    "A programmer is just a tool which converts caffeine into code"

    Sunday, March 31, 2013 5:42 AM
    Answerer
  • Hi, I'm having issues with my pc and am finding it difficult to complete any task before a big blue screen interrupts me and restarts my pc, if there is anything you can do to help me I would very much appreciate it

    below is the link to my dump files if this helps

    http://sdrv.ms/14LIROr

    Saturday, April 6, 2013 10:07 AM
  • Hello there,

    I have been running into the same problem and would appreciate your advice. Here are my dump files:

    https://skydrive.live.com/redir.aspx?cid=3bb3ce1939599cca&page=self&resid=3BB3CE1939599CCA!705&parid=3BB3CE1939599CCA!105&authkey=!&Bpub=SDX.SkyDrive&Bsrc=Share

    Thank you very much!

    Sunday, April 28, 2013 4:06 AM
  • Hello there,

    I have been running into the same problem and would appreciate your advice. Here are my dump files:

    https://skydrive.live.com/redir.aspx?cid=3bb3ce1939599cca&page=self&resid=3BB3CE1939599CCA!705&parid=3BB3CE1939599CCA!105&authkey=!&Bpub=SDX.SkyDrive&Bsrc=Share

    Thank you very much!


    your link doesn't work.

    "A programmer is just a tool which converts caffeine into code"

    Sunday, April 28, 2013 7:42 AM
    Answerer
  • My apologies, my first time using this tool.
    https://skydrive.live.com/redir?resid=3BB3CE1939599CCA!705&authkey=!AAjfcfqEd5yYJmM
    I hope this one works, and thank you very much again.

    Albert
    Sunday, April 28, 2013 12:20 PM
  • My apologies, my first time using this tool.
    https://skydrive.live.com/redir?resid=3BB3CE1939599CCA!705&authkey=!AAjfcfqEd5yYJmM
    I hope this one works, and thank you very much again.

    Albert

    Hi Albert,

    Please update/reinstall your Network Interface Card driver for Atheros:

    0: kd> !irp fffffa80062a4bd0 Irp is active with 5 stacks 3 is current (= 0xfffffa80062a4d30) No Mdl: No System Buffer: Thread 00000000: Irp stack trace. cmd flg cl Device File Completion-Context [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 >[ 16, 2] 0 0 fffffa80049a7050 00000000 00000000-00000000 Unable to load image \SystemRoot\system32\DRIVERS\athw8x.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for athw8x.sys *** ERROR: Module load completed but symbols could not be loaded for athw8x.sys \Driver\athr

    0: kd> !devstack fffffa8003e8b880
      !DevObj   !DrvObj            !DevExt   ObjectName
      fffffa8004b5cc70  \Driver\vwifibus   fffffa8004a917c0  InfoMask field not found for _OBJECT_HEADER at fffffa8004b5cc40

      fffffa8004b87050  \Driver\athr       fffffa8004b871a0  InfoMask field not found for _OBJECT_HEADER at fffffa8004b87020

      fffffa8003e8d7a0  \Driver\ACPI       fffffa8003261530  InfoMask field not found for _OBJECT_HEADER at fffffa8003e8d770

    > fffffa8003e8b880  \Driver\pci        fffffa8003e8b9d0  Cannot read info offset from nt!ObpInfoMaskToOffset

    !DevNode fffffa8003e8aac0 :
      DeviceInst is "PCI\VEN_168C&DEV_0032&SUBSYS_E044105B&REV_01\4&6300427&0&0030"
      ServiceName is "athr"

    0: kd> lmvm athw8x start end module name fffff880`06a1d000 fffff880`06da0000 athw8x T (no symbols) Loaded symbol image file: athw8x.sys Image path: \SystemRoot\system32\DRIVERS\athw8x.sys Image name: athw8x.sys Timestamp: Wed Sep 19 11:15:18 2012 (50597106) CheckSum: 00383C8E ImageSize: 00383000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

    0: kd> !poaction
    PopAction: fffff801f7494d00
      State..........: 3 - Set System State
      Updates........: 0
      Action.........: Sleep
      Lightest State.: Hibernate
      Flags..........: 8000000c OverrideApps|Critical
      Irp minor......: SetPower
      System State...: Hibernate
      Hiber Context..: fffffa8006098e60

    Allocated power irps (PopIrpList - fffff801f74a39c0)
      IRP: fffffa800327e5b0

    Irp worker threads (PopIrpThreadList - fffff801f74a3010)
      THREAD: fffffa800320c900

    Error resolving nt!_POP_CURRENT_BROADCAST...

    You can download drivers from: http://www.atheros.cz

    You need a driver for Atheros AR5B125 http://www.atheros.cz/atheros-wireless-drivers.php

    Download Windows 8 driver for Atheros AR5B125 

    Details

    Your system is failing to go to sleep (the S3 power state). If you cannot update your network card drivers, do the following:

    1. Press WindowsKey+R and type 'devmgmt.msc' (without quotes) then press Enter.

    2. Navigate to the Network adapters node and double-click your Atheros NIC.

    3. In the properties window navigate to the Power Management tab and temporary set all the check boxes off.

    Please feel free to ask for more assistance.

    EH

    P.S.: These Atheros is a complete nightmare. In my experience they are causing like 90 percent of system failures on Windows 8. I think MSFT should think of punishing Atheros for providing faulty driver software because this is going to be serious now. People blame Windows and Microsoft when the issue is the driver maker.


    Well this is the world we live in And these are the hands we're given...


    Sunday, April 28, 2013 1:53 PM
  • Hi Andre,

    Me too. I'm facing this same Windows 8 startup loop nightmare on my Maingear Superstock Shift desktop PC. That update did successfully complete on my Dell desktop XPS All-in-One.  

    I work on this every day, scanning the Internet for clues. HOWEVER, one of the biggest obstacles I face while trying to find useful advice online is context. Many experts give instructions that could only be followed if my PC was actually running.

    But, I feel certain that the Windows Critical Update on May 8, 2013 at 3:13 PM EST, was what triggered the problem on my PC. When that Update showed onscreen that it was 30 percent loaded, my system started going into this same endless restart loop.

    I can't get into safe mode and nothing else has helped so far. System Restore only shows me the single restore point from immediately before that Critical update, so that when System Restore says all of my files were successfully loaded, my PC immediately starts trying to perform that same Critical Update that crashes at 30 percent.

    I'm not very tech savvy, so I don't know how to give you better input than this. Can you please, please help me?

    Thank you so much for your consideration.

    Tuesday, May 21, 2013 12:55 AM
  • Use system restore (boot from the DVD) and go back to the state before May 8.

    "A programmer is just a tool which converts caffeine into code"

    Tuesday, May 21, 2013 4:59 AM
    Answerer
  • I can't get into safe mode


    Why not?   Sounds like you are getting some boot screen options.   What do you see?   What have you tried?   Do you have bootable recovery media?
    Tuesday, May 21, 2013 5:56 AM
  • This screen makes me want to get the old hated BSODs back, which gave you at least an initial hint what was going on.

    My laptop seems to restart that way always, if I have an active UMTS connection during hibernating and wake up after (only with Windows 8, not with Windows 7).

    BTW wouldn't it be time to split up this thread to reduce the extreme loading times?

    Best greetings from Germany
    Olaf

    Tuesday, May 21, 2013 8:14 AM
  • Hi Andre,

    Me too. I'm facing this same Windows 8 startup loop nightmare on my Maingear Superstock Shift desktop PC. That update did successfully complete on my Dell desktop XPS All-in-One.  

    I work on this every day, scanning the Internet for clues. HOWEVER, one of the biggest obstacles I face while trying to find useful advice online is context. Many experts give instructions that could only be followed if my PC was actually running.

    But, I feel certain that the Windows Critical Update on May 8, 2013 at 3:13 PM EST, was what triggered the problem on my PC. When that Update showed onscreen that it was 30 percent loaded, my system started going into this same endless restart loop.

    I can't get into safe mode and nothing else has helped so far. System Restore only shows me the single restore point from immediately before that Critical update, so that when System Restore says all of my files were successfully loaded, my PC immediately starts trying to perform that same Critical Update that crashes at 30 percent.

    I'm not very tech savvy, so I don't know how to give you better input than this. Can you please, please help me?

    Thank you so much for your consideration.

    Try disabling network interface card in BIOS, then restart the PC and start it with malware protection turned off by pressing SHIFT+F8 during the boot time.

    When SHIFT+F8 is not working for you, boot your PC from a Windows 8 setup disc (you can just copy setup files to a USB stick and boot from there) and follow the procedure in this KB2809468 article: How to easily enter safe mode in windows 8? (One-click series)


    Well this is the world we live in And these are the hands we're given...

    Tuesday, May 21, 2013 10:39 AM
  • This screen makes me want to get the old hated BSODs back, which gave you at least an initial hint what was going on.

    Are you implying the new "frowny face" diagnostic is not sufficiently detailed? <eg>

    C.f.

    http://blogs.msdn.com/b/b8/archive/2011/09/20/reengineering-the-windows-boot-experience.aspx

     

    Can you boot to a cmd window?   Presumably then you could use Event viewer?

    Unfortunately there are a lot of things that we can't do then which seem natural.  I don't know why the Win/PE is so limited.   I understand why it is limited by time but why functionality?  E.g. we can't even use standalone programs which are installed in the OS partition?

     
    HTH

     
    Robert
    ---

    Tuesday, May 21, 2013 4:39 PM
  • i have been running into "Your PC run into a problem and need to restart" quite often for the past week and cant work out what is causing the issue below i have uploaded the last dump file after the restart thanks for your help in advance.

    https://docs.google.com/file/d/0Bx0fRBSYFJkGWEp3ODhPck5IMk0/edit?usp=sharing

    Saturday, June 1, 2013 11:46 PM
  • https://docs.google.com/file/d/0Bx0fRBSYFJkGWEp3ODhPck5IMk0/edit?usp=sharing

    [opening .dmp file in windbg shows

    BugCheck D1, {b0, 2, 0, fffff88001770d3d}]

    http://blogs.msdn.com/b/ndis/archive/2006/11/04/what-causes-a-bug-check-0xd1-irql-not-less-or-equal.aspx

     (Microsoft search for
        bugcheck d1
    )

    <quote>

    This bugcheck can only be fixed by the engineer that developed the driver.  You should check with the manufacturer to see if there is an updated driver to download.

    </quote>

    So, your only problem now is knowing what is "the driver".   ; }

    Try some of the hints that have been left by some of the previous posts?...

    Otherwise, first clue would be that 4th parameter which looks like an address

    http://msdn.microsoft.com/en-us/library/windows/hardware/ff560244(v=vs.85).aspx

    (BING search for
        bugcheck d1  site:msdn.microsoft.com
    )

    <quote>

    4     

    Address that referenced memory

    </quote>

    Good guess!

    The analyze command suggests NETIO.

    lm command shows that is

    fffff880`01737000 fffff880`017a6000   NETIO    T (no symbols)

    Compare:             fffff88001770d3d      (it fits between both addresses, beginning and end)

    So, that looks consistent with that detail.  

    Who owns  NETIO and what else is known about it from the dump?

    I think either Andre or Exotic Hadron have hinted that is possible in windbg.

    However, on your own system, given this clue, you could do that yourself with more conventional end-user techniques..

    PS F:\Windows\System32\Drivers> get-item netio.sys | fl *

    So, that shows that the module issuing the bugcheck is probably not the problem module.

    Does the analyze report give any more clues?...

    Maybe.   Looks like it should from Andre's examples.   But I'm on W7 so I think I may have to wait until I get back to W8.   ; )

     

    HTH

     
    Robert
    ---



    Sunday, June 2, 2013 3:31 AM
  • all my drivers are up to date that was one of the first things i checked.
    Sunday, June 2, 2013 3:36 AM
  • update the driver epfwwfpr.sys:

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 00000000000000b0, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff88001770d3d, address which referenced memory

    Debugging Details:
    ------------------


    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff802dd56a168
    GetUlongFromAddress: unable to read from fffff802dd56a1f8
     00000000000000b0 Nonpaged pool

    CURRENT_IRQL:  2

    FAULTING_IP:
    NETIO!StreamCalloutProcessingLoop+ad
    fffff880`01770d3d 483981b0000000  cmp     qword ptr [rcx+0B0h],rax

    CUSTOMER_CRASH_COUNT:  1

    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

    BUGCHECK_STR:  AV

    PROCESS_NAME:  firefox.exe

    TRAP_FRAME:  fffff8800e20c340 -- (.trap 0xfffff8800e20c340)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
    rdx=0000000000000003 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff88001770d3d rsp=fffff8800e20c4d0 rbp=fffffa800a46b5f0
     r8=0000000000000000  r9=0000000000000000 r10=fffffffffffffdca
    r11=000000000000024f r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl zr na po nc
    NETIO!StreamCalloutProcessingLoop+0xad:
    fffff880`01770d3d 483981b0000000  cmp     qword ptr [rcx+0B0h],rax ds:00000000`000000b0=????????????????
    Resetting default scope

    LAST_CONTROL_TRANSFER:  from fffff802dd28e369 to fffff802dd28f040

    STACK_TEXT:  
    nt!KeBugCheckEx
    nt!KiBugCheckDispatch
    nt!KiPageFault
    NETIO!StreamCalloutProcessingLoop
    NETIO!StreamProcessCallout
    NETIO! ?? ::FNODOBFM::`string'
    NETIO!ArbitrateAndEnforce
    NETIO!KfdClassify
    NETIO!StreamClassify
    NETIO!StreamCommonInspect
    NETIO!WfpStreamInspectSend
    tcpip!TcpEnqueueTcbSend
    tcpip!TcpTlConnectionSendCalloutRoutine
    nt!KeExpandKernelStackAndCalloutInternal
    nt!KeExpandKernelStackAndCalloutEx
    tcpip!TcpTlConnectionSend
    afd!AfdFastConnectionSend
    afd!AfdFastIoDeviceControl
    nt!IopXxxControlFile
    nt!NtDeviceIoControlFile
    nt!KiSystemServiceCopyEnd
    0x0

    fffff880`0e20c558 fffff880`0177476f NETIO!StreamProcessCallout+0x31b fffff880`0e20c560 fffff880`0e20cce0 fffff880`0e20c5c0 fffffa80`06150014 fffff880`0e20c5c8 fffff880`091ebf78Unable to load image \SystemRoot\system32\DRIVERS\epfwwfpr.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for epfwwfpr.sys *** ERROR: Module load completed but symbols could not be loaded for epfwwfpr.sys epfwwfpr+0x18f78 fffff880`0e20c5d0 00000000`00000000 fffff880`0e20c5d8 fffff880`0e20cdf0 fffff880`0e20c5e0 fffff880`0e20ce20 fffff880`0e20c5e8 fffffa80`089bf960 fffff880`0e20c5f0 fffffa80`0a6f0710

    Loaded symbol image file: epfwwfpr.sys Image path: \SystemRoot\system32\DRIVERS\epfwwfpr.sys Image name: epfwwfpr.sys Timestamp: Tue Jun 28 09:30:09 2011



    "A programmer is just a tool which converts caffeine into code"

    Sunday, June 2, 2013 7:01 AM
    Answerer
  • update the driver epfwwfpr.sys:

    "Windows Filtering Platform"?   What's that?   FWIW I don't even have it--anywhere.   Maybe he doesn't need it too?   (Then disabling it would probably change the symptom.)

    http://msdn.microsoft.com/en-us/windows/hardware/gg463267.aspx

    Sounds like this could be another victim of an as yet unknown misuser.

    Sunday, June 2, 2013 4:37 PM
  • update the driver epfwwfpr.sys:


    "Windows Filtering Platform"?   What's that?   FWIW I don't even have it--anywhere.   Maybe he doesn't need it too?   (Then disabling it would probably change the symptom.)
    It's apart of ESET NOD32 Antivirus same thing happened with windows 7 but MS released a hotfix for it but so far can not find one for windows 8.
    Sunday, June 2, 2013 6:27 PM
  • install NOD32 Version 6. This version works fin in Windows 8.

    "A programmer is just a tool which converts caffeine into code"

    Sunday, June 2, 2013 7:08 PM
    Answerer
  • same thing happened with windows 7 but MS released a hotfix for it but so far can not find one for windows 8.

    In that case check your WinSxS to see if there is an LDR version of it.   Perhaps your Hotfix will be there?

    Coincidentally I have been experimenting with PowerShell recently in this area:

    PS C:\Windows\WinSxS> dir *xpspr* | foreach-object {dir $_\xpsprint.dll} | sort-object LastWriteTime | select -Property LastWriteTime, @{Name="FileVersion";Expression={$_.VersionInfo.FileVersion}}  | fl *

    So, that was with xpsprint.dll.   Modify it how ever you need to to find your epfwwfpr  modules.   Note that the first stage of the pipeline is just an optimizer so we don't have to do a recursion all the way down to the file level for the whole WinSxS archive.

     
    Good luck

     
    Robert
    ---


    Sunday, June 2, 2013 7:26 PM
  • update the driver epfwwfpr.sys:

    "Windows Filtering Platform"?   What's that?   FWIW I don't even have it--anywhere.   Maybe he doesn't need it too?   (Then disabling it would probably change the symptom.)

    http://msdn.microsoft.com/en-us/windows/hardware/gg463267.aspx

    Sounds like this could be another victim of an as yet unknown misuser.

    WFP, or Windows Filtering Platform is a set of filters for network stack and shims that choose what filters a necessary to accomplish a specific task, which is a replacement for the Transport Driver Interface (TDI)/Network Driver Interface Specification (NDIS), and Winsock Layered Service Providers (LSP).

    What you see is a ESET's implementation of the WFP driver used in NOD32's firewall.


    Well this is the world we live in And these are the hands we're given...

    Monday, June 3, 2013 10:08 AM
  • Hi, any chance of some help too please? Been getting this for a few weeks on new XPS. Dumps are on Skydrive:

    https://skydrive.live.com/redir?resid=3BEFB3671475121E!144&authkey=!AO9SdGA1gThKC18

    Thanks,

    Dan

    Tuesday, June 11, 2013 8:42 PM
  • Hi, any chance of some help too please? Been getting this for a few weeks on new XPS. Dumps are on Skydrive:

    https://skydrive.live.com/redir?resid=3BEFB3671475121E!144&authkey=!AO9SdGA1gThKC18

    Thanks,

    Dan


    I would update this Synaptics driver, but I would also go update your Atheros driver as it pops up in stack too.

    Well this is the world we live in And these are the hands we're given...

    Tuesday, June 11, 2013 10:00 PM
  • hey andre i too have a problem with my laptop ,plz do bug analysis and do help me

    https://skydrive.live.com/#cid=2D0FC980ABC96009&id=2D0FC980ABC96009!105-----my link

    Thursday, June 13, 2013 7:52 AM
  • hey andre& ian  i too have a problem with my laptop ,plz do bug analysis and do help me

    https://skydrive.live.com/#cid=2D0FC980ABC96009&id=2D0FC980ABC96009!105-----my link

    Thursday, June 13, 2013 7:57 AM
  • Hi,

    Can you help me out here please? Im getting the same error, which is bugging me every 10 minutes (many restarts....    ;(  ), so this is a quick post here

    mediafire(dot)com/download/tb3q834z8v8tj4f/062713-11093-01.dmp

    Thanks in advance, gtg in case it gives up on me now...

    Wednesday, June 26, 2013 8:54 PM
  • Hi,

    Can you help me out here please? Im getting the same error, which is bugging me every 10 minutes (many restarts....    ;(  ), so this is a quick post here


    your registry is damaged:

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    REGISTRY_ERROR (51)
    Something has gone badly wrong with the registry.  If a kernel debugger
    is available, get a stack trace. It can also indicate that the registry got
    an I/O error while trying to read one of its files, so it can be caused by
    hardware problems or filesystem corruption.
    It may occur due to a failure in a refresh operation, which is used only
    in by the security system, and then only when resource limits are encountered.
    Arguments:
    Arg1: 0000000000000001, (reserved)
    Arg2: fffff8a000d19010, (reserved)
    Arg3: 00000000d166f74b, depends on where Windows bugchecked, may be pointer to hive
    Arg4: 00000000000001c0, depends on where Windows bugchecked, may be return code of
    	HvCheckHive if the hive is corrupt.
    
    Debugging Details:
    ------------------
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  0x51
    
    PROCESS_NAME:  mcsync.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff802d7a4a9dc to fffff802d74c9440
    
    STACK_TEXT:  
    nt!KeBugCheckEx
    nt! ?? ::NNGAKEGL::`string'
    nt!HvFreeCell
    nt!CmpFreeValueData
    nt!CmpFreeKeyByCell
    nt!CmDeleteKey
    nt!NtDeleteKey
    nt!KiSystemServiceCopyEnd
    0x0
    
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt! ?? ::NNGAKEGL::`string'+1249c
    fffff802`d7a4a9dc cc              int     3
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  nt! ?? ::NNGAKEGL::`string'+1249c
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  5165e551
    
    BUCKET_ID_FUNC_OFFSET:  1249c
    
    FAILURE_BUCKET_ID:  0x51_nt!_??_::NNGAKEGL::_string_
    
    BUCKET_ID:  0x51_nt!_??_::NNGAKEGL::_string_
    
    Followup: MachineOwner
    ---------
    

    http://msdn.microsoft.com/en-us/library/ff559026%28v=vs.85%29.aspx

    use a LiveCD (linux, WinPE) to backup all data if the PC doesn't start any longer and reinstall Windows.

    If you can boot windows, try the Refresh:

    http://blogs.msdn.com/b/b8/archive/2012/01/04/refresh-and-reset-your-pc.aspx


    "A programmer is just a tool which converts caffeine into code"

    Thursday, June 27, 2013 5:46 AM
    Answerer
  • Please help me! kernel mode exception cant handled here is the dmp files

    https://skydrive.live.com/#cid=A5E572BF5C5325A5&id=A5E572BF5C5325A5%21103

    Wednesday, July 3, 2013 11:47 PM
  • Please help me! kernel mode exception cant handled here is the dmp files

    https://skydrive.live.com/#cid=A5E572BF5C5325A5&id=A5E572BF5C5325A5%21103

    update the Realtek Audio HD driver:

    *** WARNING: Unable to verify timestamp for RTKVHDA.sys
    *** ERROR: Module load completed but symbols could not be loaded for RTKVHDA.sys
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000008E, {c0000005, 8ff79899, 9f4ff780, 0}
    
    Probably caused by : RTKVHDA.sys ( RTKVHDA+152899 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: c0000005, The exception code that was not handled
    Arg2: 8ff79899, The address that the exception occurred at
    Arg3: 9f4ff780, Trap Frame
    Arg4: 00000000
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%08lx verweist auf Speicher 0x%08lx. Der Vorgang %s konnte nicht im Speicher durchgef hrt werden.
    
    FAULTING_IP: 
    RTKVHDA+152899
    8ff79899 3b592c          cmp     ebx,dword ptr [ecx+2Ch]
    
    TRAP_FRAME:  9f4ff780 -- (.trap 0xffffffff9f4ff780)
    ErrCode = 00000000
    eax=85248000 ebx=852c4008 ecx=00000000 edx=8116882d esi=00000000 edi=0000001f
    eip=8ff79899 esp=9f4ff7f4 ebp=9f4ff9a8 iopl=0         nv up ei pl nz na pe nc
    cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010206
    RTKVHDA+0x152899:
    8ff79899 3b592c          cmp     ebx,dword ptr [ecx+2Ch] ds:0023:0000002c=????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  AV
    
    PROCESS_NAME:  svchost.exe
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9431.0 (debuggers(dbg).130615-1214) x86fre
    
    DEVICE_OBJECT: 870b7030
    
    LAST_CONTROL_TRANSFER:  from 8ff80662 to 8ff79899
    
    STACK_TEXT:  
    WARNING: Stack unwind information not available. Following frames may be wrong.
    RTKVHDA
    RTKVHDA
    portcls!PcDispatchProperty
    portcls!PropertyItemPropertyHandler
    ks!KspPropertyHandler
    ks!KsPropertyHandler
    portcls!PcHandlePropertyWithTable
    portcls!CPortFilterWaveRT::DeviceIoControl
    portcls!DispatchDeviceIoControl
    ks!KsDispatchIrp
    portcls!KsoDispatchIrp
    portcls!PcDispatchIrp
    RTKVHDA
    nt!IofCallDriver
    nt!IopSynchronousServiceTail
    nt!IopXxxControlFile
    nt!NtDeviceIoControlFile
    nt!KiFastCallEntry
    0x0
    
    
    
    FOLLOWUP_IP: 
    RTKVHDA+152899
    8ff79899 3b592c          cmp     ebx,dword ptr [ecx+2Ch]
    
    
    IMAGE_NAME:  RTKVHDA.sys
    
    
    FAILURE_ID_HASH_STRING:  km:av_rtkvhda+152899
    
           
        Loaded symbol image file: RTKVHDA.sys
        Image path: \SystemRoot\system32\drivers\RTKVHDA.sys
        Image name: RTKVHDA.sys
        Timestamp:        Fri Mar 29 14:42:02 2013 


    "A programmer is just a tool which converts caffeine into code"

    Thursday, July 4, 2013 6:20 AM
    Answerer
  • Its says that it is already up to date. what should i do

    Thursday, July 4, 2013 10:22 AM
  • get the latest driver from the Realtek homepage:

    http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false


    "A programmer is just a tool which converts caffeine into code"

    Friday, July 5, 2013 5:18 AM
    Answerer
  • Its says that it is already up to date. what should i do

    Doesn't look like an essential device.  Why not just disable that one?  Then presumably its suspect driver would not be loaded and therefore could not cause a crash.

    BTW I tried all day yesterday to post this idea from W8.   Now on W7 maybe I'll have more luck.   ; ]

    FWIW I think it would be great if this thread was locked and users started their own incident reports with their own details.  I (facetiously) made the suggestion that if they need a way to attract Andre's dump shooting service, there should be a new forum created to ensure that happens.  Then monster threads like this would be unnecessary for that reason too.  <eg>


    ---



    Robert Aldwinckle
    ---

    Friday, July 5, 2013 3:17 PM
  • Could you check mine too? I am running Win8 (NOT pro).

    https://skydrive.live.com/redir?resid=85365678D0038AA6!107&authkey=!AMUAs3o1PzlY3xc

    Monday, July 8, 2013 4:36 PM
  • Could you check mine too? I am running Win8 (NOT pro).

    https://skydrive.live.com/redir?resid=85365678D0038AA6!107&authkey=!AMUAs3o1PzlY3xc

    update the Ralink Wifi driver:

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver has failed to complete a power IRP within a specific time.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa8010376060, Physical Device Object of the stack
    Arg3: fffff88002a5b7f0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: fffffa8018d6ec10, The blocked IRP
    
    Debugging Details:
    ------------------
    
    
    DRVPOWERSTATE_SUBCODE:  3
    
    IMAGE_NAME:  usbhub.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  510cbf5a
    
    MODULE_NAME: usbhub
    
    FAULTING_MODULE: fffff88004162000 usbhub
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  0x9F
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    ANALYSIS_VERSION: 6.3.9431.0 (debuggers(dbg).130615-1214) amd64fre
    
    DPC_STACK_BASE:  FFFFF88002A62FB0
    
    STACK_TEXT:  
    fffff880`02a5b7b8 fffff803`c4e083a2 : 00000000`0000009f 00000000`00000003 fffffa80`10376060 fffff880`02a5b7f0 : nt!KeBugCheckEx
    fffff880`02a5b7c0 fffff803`c4e083d5 : fffffa80`0f8189e0 fffff803`c4c22e3b 00000000`00000001 fffff803`c4d96084 : nt!PopIrpWatchdogBugcheck+0xe2
    fffff880`02a5b820 fffff803`c4cf51ea : fffffa80`0f818a18 fffff880`02a5b939 00000000`