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DPM agent appear "Unprotected with protection agent" RRS feed

  • Question

  • Hi all¡

    I have a problem with two new servers recently installed (both physicals).

    I have installed the DPM agent on the servers, and reboot the devices. The problem is because i see the servers on section "Unprotected computers with protection agent" (the two servers agent status its "OK").


    Why appear in this section and not in "Protected computers with protection agent"?

    Can be that after install the agents, we added it on a failover cluster?

    My idea is uninstall the agents, restarts servers and install again the agent.

    Some suggestion?

    Thanks in advanced.


    Marcos Ferreira

    Thursday, August 29, 2019 9:43 PM

Answers

  • Are these "unprotected agents" part of a failover cluster? (for example a Hyper-V cluster)?

    Example:

    If you are protecting Hyper-V virtual machines, at the host-level, meaning you are protecting the Hyper-V hosts, and not the Hyper-V virtual machines directly.

    You have also installed the DPM agents on the Hyper-V virtual machines directly (not only the Hyper-V hosts), then the Hyper-V virtual machines are not protecting any data, and they will be shown as "unprotected computers with protection agent".


    Blog: https://thesystemcenterblog.com LinkedIn:

    • Proposed as answer by Leon Laude Monday, September 2, 2019 8:33 PM
    • Marked as answer by MarcosFerre Tuesday, September 3, 2019 3:11 PM
    Friday, August 30, 2019 1:10 PM

All replies

  • Hello Marcos,

    This is normal behavior, the DPM agents will be shown as "unprotected" as long as they do not belong to a protection group.

    Once you add those two servers into a protection group, they will be moved under "Protected computers with protection agent".

    Best regards,
    Leon


    Blog: https://thesystemcenterblog.com LinkedIn:

    Thursday, August 29, 2019 9:57 PM
  • Hi, thanks for the response, but the another servers marked with protection, is not on a protection group (all the servers is on a Failover Cluster)

    Marcos Ferreira

    Friday, August 30, 2019 1:01 PM
  • Are these "unprotected agents" part of a failover cluster? (for example a Hyper-V cluster)?

    Example:

    If you are protecting Hyper-V virtual machines, at the host-level, meaning you are protecting the Hyper-V hosts, and not the Hyper-V virtual machines directly.

    You have also installed the DPM agents on the Hyper-V virtual machines directly (not only the Hyper-V hosts), then the Hyper-V virtual machines are not protecting any data, and they will be shown as "unprotected computers with protection agent".


    Blog: https://thesystemcenterblog.com LinkedIn:

    • Proposed as answer by Leon Laude Monday, September 2, 2019 8:33 PM
    • Marked as answer by MarcosFerre Tuesday, September 3, 2019 3:11 PM
    Friday, August 30, 2019 1:10 PM
  • Any update?

    Blog: https://thesystemcenterblog.com LinkedIn:

    Monday, September 2, 2019 8:33 PM
  • HI, these are physical servers that are part of a failover cluster.

    Now, i see one of the servers protected, but the other not (is not yet part of the cluster):

    I supose that when we add it to the cluster, the status will change.

    Regards¡


    Marcos Ferreira

    Tuesday, September 3, 2019 3:11 PM