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exception errors for various applications after windows starts (not BSOD) RRS feed

  • Question

  • Hello, 

    Everything was working fine until i got the dreaded BOOTMGR missing error. I fixed it using Windows System Repair, though the Windows installation was not visible in the dialog for System Repair. I rebooted successfully, but received various errors from applications that tried to start and fail. I also ran Windows backup but got an error about halfway through saying backup had an error and needed to restart, though when I clicked OK backup seemed to continue to keep running. Nevertheless, I cancelled Backup. 

    I downloaded AppCrashView and here is the output of the crashes - 4 nearly identical entries, all related to wlsync.exe:

    Version=1

    EventType=DAXClientError

    EventTime=129414466937799022

    Consent=1

    UploadTime=129414466937999034

    ReportIdentifier=ddbb202c-31b8-11e0-abe2-20cf30ee2d12

    WOW64=1

    Response.BucketId=1541943052

    Response.BucketTable=5

    Response.type=4

    Sig[0].Name=AppName

    Sig[0].Value=wlsync.exe

    Sig[1].Name=AppVer

    Sig[1].Value=15.4.3502.0922

    Sig[2].Name=ModName

    Sig[2].Value=MOE.exe

    Sig[3].Name=ModVer

    Sig[3].Value=15.4.5723.0008

    Sig[4].Name=ErrorCode

    Sig[4].Value=0xC000007B

    DynamicSig[1].Name=OS Version

    DynamicSig[1].Value=6.1.7600.2.0.0.256.1

    DynamicSig[2].Name=Locale ID

    DynamicSig[2].Value=1033

    State[0].Key=Transport.DoneStage1

    State[0].Value=1

    State[1].Key=DataRequest

    State[1].Value=iData=1/nDumpFile=//Upload//iCab//AFDDCC749B2941DF80E08CBD66EC2016.cab/nDumpServer=watson109.watson.microsoft.com/nResponseServer=watson109.watson.microsoft.com/nResponseURL=//dw//GenericFour.asp?iBucket=1541943052&szCab=AFDDCC749B2941DF80E08CBD66EC2016.cab&EventType=DAXClientError&MID=274BDDC8-9D30-4FAA-9CB4-6CE5F7BC8CC3/nBucket=1541943052/nBucketTable=5/nResponse=1/n

    FriendlyEventName=DAX Client Error

    ConsentKey=DAXClientError

    AppName=wlsync.exe

    AppPath=C:\Program Files (x86)\Windows Live\Mesh\wlsync.exe


    Sunday, February 6, 2011 1:31 PM

Answers

All replies

  • i tried to run DxDiag 64 and i get a "Bad Image" error, 

    "C:\Windows\system32\d3d11.dll is either not designed to run on windows or it contains an error. TRy installing the program again..."

     

    and another pop up, "DxDiag error - Error: could not load DXDIAGN.DLL"


    UPDATE - also tried to run Internte Explorer 64 bit. got error:

     

    SysFader: iexplore.exe - Application Error

     

    The exception privileged instruction.

    (0xc0000096) occurred in the application at location 0xe2f63083.

     

    Click on OK t terminate the program

    Sunday, February 6, 2011 1:35 PM
  • i rebooted the machine so i could transcribe all the various errors. Windows loads, no bootmgr error anymore, however these are the errors i see:

     

    1. VDeck.exe - Application error

     

    The application was unable to start correctly (0xc0000005). Click OK to close the application. 

     

    2. sidebar.exe - Application error

     

    The exception Privileged instruction.

    (oxc0000096) occurred in the application at location 0xf2ef3083. 

     

    Click on OK to terminate the program. 

     

    I am able to regenerate teh error #2 above for sidebar.exe at will, whenever i rt click desktop and select "gadgets"

     

    3. MOE.exe - Application error

     

    The application was unable to start correctly (0xc000007b). Click OK to close teh application.

     

    (above error #3 occurs SIX times in a row)

     

    4. WLSync.exe - Application error

     

    The exception Breakpoint

    A breakpoint has been reached. 

    (0x800000003) occurred in the application at location 0x75a622a1.

     

    Click on OK to terminate the program.

     

    (the above error #4 is the only one that gets written to the WER log, 4 times. even though error only happens 1 time)

     

    Also, HD Tune reports no errors on eithyer my 1TB primary disk (where Windows is installed) or the 2TB second disk (where I have my system restore backup). 

    Sunday, February 6, 2011 1:52 PM
  • //
    // MessageId: STATUS_INVALID_IMAGE_FORMAT
    //
    // MessageText:
    //
    // {Bad Image}
    // %hs is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.
    //
    #define STATUS_INVALID_IMAGE_FORMAT      ((NTSTATUS)0xC000007B L)


    //
    // MessageId: STATUS_PRIVILEGED_INSTRUCTION
    //
    // MessageText:
    //
    // {EXCEPTION}
    // Privileged instruction.
    //
    #define STATUS_PRIVILEGED_INSTRUCTION    ((NTSTATUS)0xC0000096 L)

    First run chkdsk C: /r /f from a command prompt with admin rights [1], next run sfc [2]:

    sfc.exe /scannow

    Is it able to find and repair broken files (create the txt file shown under [2] and look if all files are restored)? If not, replace the DLL with the file from your DVD [3].

    best regards
    André

    [1] http://windows.microsoft.com/en-US/windows7/How-do-I-run-an-application-once-with-a-full-administrator-access-token
    [2] http://support.microsoft.com/kb/929833
    [3] http://blog.nirsoft.net/2009/09/17/how-to-extract-missing-system-files-from-the-dvd-of-windows-7vista/


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Sunday, February 6, 2011 2:55 PM
  • Hello Andre,

     

    running chkdsk makes me nervous so I want to run backup first. However, I tried to run Backup by searcjing start menu for Backup and then running the Backup rpogram. I got the error,

     

    C:\Windows\System32\control.exe

     

    The version of this file is not compatible with the version of Windows you're running. Check your computer's system information wto see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher. 

     

    I am ble to run backup by going via the control panel, however. Am starting that again now... lets see if it lets me finish it this time. 

    Sunday, February 6, 2011 3:09 PM
  • run sfc, the Windows mixed some 32 and 64 bit DLL which cause the STATUS_INVALID_IMAGE_FORMAT issue.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Sunday, February 6, 2011 4:00 PM
  • thanks Andre, I'll start SFC right now

    much relieved I dont have to run chkdsk :)

     

     

    Sunday, February 6, 2011 4:19 PM
  • Hi Andre,

     

    here is the link to the output of SFC:

     

    http://cid-47f042334bfc8f06.office.live.com/self.aspx/MSFT%20support/sfcdetails.txt

     

    there are quite a few files listed there. Strangely however i see a lot of entries with the string, PROCESSOR_ARCHITECTURE_AMD64

     

    I have an intel processor not AMD.

     

    Anyway, do i need to manually restore all the files listed in that output from the win7 disc? theres no way to have these done automatically?

    Sunday, February 6, 2011 4:45 PM
  • Andre,

     

    with the output of sfc as a guide, I extracted all the files I could find in the system32 folder to e:\emp folder. But i am getting permissions denied to copy tose and overwrite the existing copies in c:windows/system32/ 

     

    also there are several files i coud not locate on the w7 disc:

     

    calc.exe.mui

    ehres.dll.mui

    VGX.dll

    mmcndmgr.dll.mui

    mmc.exe.mui

    mpr.dll.mui

    Windows User Account Control.wav

    ServiceModelInstallRC.dll

    MMCEx.dll

    wmplayer.exe.mui

    AcGenral.dll

    AcSpecfc.dll

    IEShims.dll

     

     

     

     

     

     

     

     

    Sunday, February 6, 2011 6:01 PM
  • There are so many damaged files, that it is too complicated to restore them.

    Run an InPlace Upgrade [1][2] to repair your windows. Your programs are still usable after doing the InPlace upgrade. This should repair all missing/damaged files.

    André

    [1] http://support.microsoft.com/kb/2255099
    [2] http://www.sevenforums.com/tutorials/3413-repair-install.html


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Andre.Ziegler Monday, February 7, 2011 1:31 PM
    • Marked as answer by Aziz Poonawalla Thursday, February 10, 2011 3:28 AM
    Sunday, February 6, 2011 7:45 PM
  • Andre,

     

    ok that seemed to work pretty well. Had some wierd errors related to ASUS utilities that were installed, which were never an issue before, but I just uninstalled them.

    Only remaining issue is that rt clicking the desktop gives me the error that windos explorer has stopped working. I tried running sfc scannow but it says "Windows Resource Protection did not find any integrity violations."

    Here is output from WER/appcrash:

    Version=1
    EventType=APPCRASH
    EventTime=129415076810047458
    ReportType=2
    Consent=1
    UploadTime=129415076811237526
    ReportIdentifier=df5ab1c0-3246-11e0-a084-20cf30ee2d12
    IntegratorReportIdentifier=df5ab1bf-3246-11e0-a084-20cf30ee2d12
    Response.BucketId=17141479
    Response.BucketTable=4
    Response.type=4
    Sig[0].Name=Application Name
    Sig[0].Value=Explorer.EXE
    Sig[1].Name=Application Version
    Sig[1].Value=6.1.7600.16385
    Sig[2].Name=Application Timestamp
    Sig[2].Value=4a5bc9bb
    Sig[3].Name=Fault Module Name
    Sig[3].Value=ATKDispCPL.dll
    Sig[4].Name=Fault Module Version
    Sig[4].Value=7.14.10.305
    Sig[5].Name=Fault Module Timestamp
    Sig[5].Value=4bb492f3
    Sig[6].Name=Exception Code
    Sig[6].Value=c000041d
    Sig[7].Name=Exception Offset
    Sig[7].Value=0000000000012cf5
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=6.1.7600.2.0.0.256.1
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    DynamicSig[22].Name=Additional Information 1
    DynamicSig[22].Value=58eb
    DynamicSig[23].Name=Additional Information 2
    DynamicSig[23].Value=58ebc1701d5bf6785e5ee643092a5572
    DynamicSig[24].Name=Additional Information 3
    DynamicSig[24].Value=1112
    DynamicSig[25].Name=Additional Information 4
    DynamicSig[25].Value=1112ab2e0bfda67bb54a1decc5a9343d
    UI[2]=C:\Windows\Explorer.EXE
    UI[3]=Windows Explorer has stopped working
    UI[4]=Windows can check online for a solution to the problem and try to restart the program.
    UI[5]=Check online for a solution and restart the program
    UI[6]=Check online for a solution later and close the program
    UI[7]=Close the program
    LoadedModule[0]=C:\Windows\Explorer.EXE
    LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\Windows\system32\kernel32.dll
    LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
    LoadedModule[4]=C:\Windows\system32\ADVAPI32.dll
    LoadedModule[5]=C:\Windows\system32\msvcrt.dll
    LoadedModule[6]=C:\Windows\SYSTEM32\sechost.dll
    LoadedModule[7]=C:\Windows\system32\RPCRT4.dll
    LoadedModule[8]=C:\Windows\system32\GDI32.dll
    LoadedModule[9]=C:\Windows\system32\USER32.dll
    LoadedModule[10]=C:\Windows\system32\LPK.dll
    LoadedModule[11]=C:\Windows\system32\USP10.dll
    LoadedModule[12]=C:\Windows\system32\SHLWAPI.dll
    LoadedModule[13]=C:\Windows\system32\SHELL32.dll
    LoadedModule[14]=C:\Windows\system32\ole32.dll
    LoadedModule[15]=C:\Windows\system32\OLEAUT32.dll
    LoadedModule[16]=C:\Windows\system32\EXPLORERFRAME.dll
    LoadedModule[17]=C:\Windows\system32\DUser.dll
    LoadedModule[18]=C:\Windows\system32\DUI70.dll
    LoadedModule[19]=C:\Windows\system32\IMM32.dll
    LoadedModule[20]=C:\Windows\system32\MSCTF.dll
    LoadedModule[21]=C:\Windows\system32\UxTheme.dll
    LoadedModule[22]=C:\Windows\system32\POWRPROF.dll
    LoadedModule[23]=C:\Windows\system32\SETUPAPI.dll
    LoadedModule[24]=C:\Windows\system32\CFGMGR32.dll
    LoadedModule[25]=C:\Windows\system32\DEVOBJ.dll
    LoadedModule[26]=C:\Windows\system32\dwmapi.dll
    LoadedModule[27]=C:\Windows\system32\slc.dll
    LoadedModule[28]=C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7600.16385_none_2b4f45e87195fcc4\gdiplus.dll
    LoadedModule[29]=C:\Windows\system32\Secur32.dll
    LoadedModule[30]=C:\Windows\system32\SSPICLI.DLL
    LoadedModule[31]=C:\Windows\system32\PROPSYS.dll
    LoadedModule[32]=C:\Windows\system32\CRYPTBASE.dll
    LoadedModule[33]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16385_none_fa645303170382f6\comctl32.dll
    LoadedModule[34]=C:\Windows\system32\WindowsCodecs.dll
    LoadedModule[35]=C:\Windows\system32\profapi.dll
    LoadedModule[36]=C:\Windows\system32\apphelp.dll
    LoadedModule[37]=C:\Windows\system32\CLBCatQ.DLL
    LoadedModule[38]=C:\Users\Aziz\AppData\Roaming\Dropbox\bin\DropboxExt64.14.dll
    LoadedModule[39]=C:\Windows\system32\dbghelp.dll
    LoadedModule[40]=C:\Windows\system32\msvcp60.dll
    LoadedModule[41]=C:\Windows\system32\EhStorShell.dll
    LoadedModule[42]=C:\PROGRA~1\MICROS~2\Office14\GROOVEEX.DLL
    LoadedModule[43]=C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4926_none_08e1a05ba83fe554\MSVCR90.dll
    LoadedModule[44]=C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4926_none_08e1a05ba83fe554\MSVCP90.dll
    LoadedModule[45]=C:\Windows\WinSxS\amd64_microsoft.vc90.atl_1fc8b3b9a1e18e3b_9.0.30729.4148_none_0a1d2fcba76b3f00\ATL90.DLL
    LoadedModule[46]=C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE14\Cultures\office.odf
    LoadedModule[47]=C:\PROGRA~1\MICROS~2\Office14\1033\GrooveIntlResource.dll
    LoadedModule[48]=C:\Windows\System32\cscui.dll
    LoadedModule[49]=C:\Windows\System32\CSCDLL.dll
    LoadedModule[50]=C:\Windows\system32\CSCAPI.dll
    LoadedModule[51]=C:\Windows\system32\IconCodecService.dll
    LoadedModule[52]=C:\Windows\system32\CRYPTSP.dll
    LoadedModule[53]=C:\Windows\system32\rsaenh.dll
    LoadedModule[54]=C:\Windows\system32\RpcRtRemote.dll
    LoadedModule[55]=C:\Windows\system32\SndVolSSO.DLL
    LoadedModule[56]=C:\Windows\system32\HID.DLL
    LoadedModule[57]=C:\Windows\System32\MMDevApi.dll
    LoadedModule[58]=C:\Windows\system32\timedate.cpl
    LoadedModule[59]=C:\Windows\system32\ATL.DLL
    LoadedModule[60]=C:\Windows\system32\actxprxy.dll
    LoadedModule[61]=C:\Windows\system32\ntmarta.dll
    LoadedModule[62]=C:\Windows\system32\WLDAP32.dll
    LoadedModule[63]=C:\Windows\System32\shdocvw.dll
    LoadedModule[64]=C:\Windows\system32\LINKINFO.dll
    LoadedModule[65]=C:\Windows\system32\USERENV.dll
    LoadedModule[66]=C:\Windows\System32\shacct.dll
    LoadedModule[67]=C:\Windows\system32\SAMLIB.dll
    LoadedModule[68]=C:\Windows\system32\samcli.dll
    LoadedModule[69]=C:\Windows\system32\netutils.dll
    LoadedModule[70]=C:\Windows\System32\gameux.dll
    LoadedModule[71]=C:\Windows\System32\XmlLite.dll
    LoadedModule[72]=C:\Windows\system32\CRYPT32.dll
    LoadedModule[73]=C:\Windows\system32\MSASN1.dll
    LoadedModule[74]=C:\Windows\System32\wer.dll
    LoadedModule[75]=C:\Windows\system32\MsftEdit.dll
    LoadedModule[76]=C:\Windows\system32\msls31.dll
    LoadedModule[77]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
    LoadedModule[78]=C:\Windows\system32\authui.dll
    LoadedModule[79]=C:\Windows\system32\CRYPTUI.dll
    LoadedModule[80]=C:\Windows\system32\urlmon.dll
    LoadedModule[81]=C:\Windows\system32\iertutil.dll
    LoadedModule[82]=C:\Windows\system32\SearchFolder.dll
    LoadedModule[83]=C:\Windows\system32\msiltcfg.dll
    LoadedModule[84]=C:\Windows\system32\VERSION.dll
    LoadedModule[85]=C:\Windows\system32\msi.dll
    LoadedModule[86]=C:\Windows\System32\StructuredQuery.dll
    LoadedModule[87]=C:\Windows\system32\SFC.DLL
    LoadedModule[88]=C:\Windows\system32\sfc_os.DLL
    LoadedModule[89]=C:\Windows\system32\stobject.dll
    LoadedModule[90]=C:\Windows\system32\BatMeter.dll
    LoadedModule[91]=C:\Windows\system32\WINSTA.dll
    LoadedModule[92]=C:\Windows\system32\WTSAPI32.dll
    LoadedModule[93]=C:\Windows\system32\es.dll
    LoadedModule[94]=C:\Windows\system32\prnfldr.dll
    LoadedModule[95]=C:\Windows\system32\WINSPOOL.DRV
    LoadedModule[96]=C:\Windows\System32\ieframe.dll
    LoadedModule[97]=C:\Windows\system32\PSAPI.DLL
    LoadedModule[98]=C:\Windows\System32\OLEACC.dll
    LoadedModule[99]=C:\Windows\system32\AUDIOSES.DLL
    LoadedModule[100]=C:\Windows\System32\UIAnimation.dll
    LoadedModule[101]=C:\Windows\system32\dxp.dll
    LoadedModule[102]=C:\Windows\system32\Syncreg.dll
    LoadedModule[103]=C:\Windows\ehome\ehSSO.dll
    LoadedModule[104]=C:\Windows\System32\netshell.dll
    LoadedModule[105]=C:\Windows\System32\IPHLPAPI.DLL
    LoadedModule[106]=C:\Windows\system32\NSI.dll
    LoadedModule[107]=C:\Windows\System32\WINNSI.DLL
    LoadedModule[108]=C:\Windows\System32\nlaapi.dll
    LoadedModule[109]=C:\Windows\System32\AltTab.dll
    LoadedModule[110]=C:\Windows\system32\wpdshserviceobj.dll
    LoadedModule[111]=C:\Windows\system32\PortableDeviceTypes.dll
    LoadedModule[112]=C:\Windows\System32\pnidui.dll
    LoadedModule[113]=C:\Windows\System32\QUtil.dll
    LoadedModule[114]=C:\Windows\System32\wevtapi.dll
    LoadedModule[115]=C:\Windows\system32\PortableDeviceApi.dll
    LoadedModule[116]=C:\Windows\System32\Actioncenter.dll
    LoadedModule[117]=C:\Windows\System32\cscobj.dll
    LoadedModule[118]=C:\Windows\system32\WINTRUST.dll
    LoadedModule[119]=C:\Windows\system32\taskschd.dll
    LoadedModule[120]=C:\Windows\System32\srchadmin.dll
    LoadedModule[121]=C:\Windows\System32\bthprops.cpl
    LoadedModule[122]=C:\Windows\system32\fxsst.dll
    LoadedModule[123]=C:\Windows\system32\FXSAPI.dll
    LoadedModule[124]=C:\Windows\system32\FXSRESM.DLL
    LoadedModule[125]=C:\Windows\system32\dhcpcsvc.DLL
    LoadedModule[126]=C:\Windows\system32\WS2_32.dll
    LoadedModule[127]=C:\Windows\system32\dhcpcsvc6.DLL
    LoadedModule[128]=C:\Windows\system32\credssp.dll
    LoadedModule[129]=C:\Windows\System32\npmproxy.dll
    LoadedModule[130]=C:\Windows\system32\mssprxy.dll
    LoadedModule[131]=C:\Windows\System32\SyncCenter.dll
    LoadedModule[132]=C:\Windows\system32\imapi2.dll
    LoadedModule[133]=C:\Windows\System32\hgcpl.dll
    LoadedModule[134]=C:\Windows\system32\thumbcache.dll
    LoadedModule[135]=C:\Windows\System32\provsvc.dll
    LoadedModule[136]=C:\Windows\system32\NetworkExplorer.dll
    LoadedModule[137]=C:\Windows\system32\WINMM.dll
    LoadedModule[138]=C:\Windows\system32\wdmaud.drv
    LoadedModule[139]=C:\Windows\system32\ksuser.dll
    LoadedModule[140]=C:\Windows\system32\AVRT.dll
    LoadedModule[141]=C:\Windows\system32\msacm32.drv
    LoadedModule[142]=C:\Windows\system32\MSACM32.dll
    LoadedModule[143]=C:\Windows\system32\midimap.dll
    LoadedModule[144]=C:\Windows\system32\msutb.dll
    LoadedModule[145]=C:\Windows\system32\SXS.DLL
    LoadedModule[146]=C:\Windows\system32\Wlanapi.dll
    LoadedModule[147]=C:\Windows\system32\wlanutil.dll
    LoadedModule[148]=C:\Windows\system32\wwanapi.dll
    LoadedModule[149]=C:\Windows\system32\wwapi.dll
    LoadedModule[150]=C:\Windows\System32\QAgent.dll
    LoadedModule[151]=C:\Windows\System32\netprofm.dll
    LoadedModule[152]=C:\Windows\system32\wkscli.dll
    LoadedModule[153]=C:\Program Files (x86)\SlySoft\AnyDVD\ADvdDiscHlp64.dll
    LoadedModule[154]=C:\Windows\System32\NaturalLanguage6.dll
    LoadedModule[155]=C:\Windows\System32\NLSData0009.dll
    LoadedModule[156]=C:\Windows\System32\NLSLexicons0009.dll
    LoadedModule[157]=C:\Windows\system32\MPR.dll
    LoadedModule[158]=C:\Windows\System32\drprov.dll
    LoadedModule[159]=C:\Windows\System32\ntlanman.dll
    LoadedModule[160]=C:\Windows\System32\davclnt.dll
    LoadedModule[161]=C:\Windows\System32\DAVHLPR.dll
    LoadedModule[162]=C:\Windows\system32\EhStorAPI.dll
    LoadedModule[163]=C:\Windows\system32\tquery.dll
    LoadedModule[164]=C:\Program Files\TeraCopy\TeraCopyExt64.dll
    LoadedModule[165]=C:\Windows\system32\ntshrui.dll
    LoadedModule[166]=C:\Windows\system32\srvcli.dll
    LoadedModule[167]=C:\Windows\system32\nvshext.dll
    LoadedModule[168]=C:\Windows\system32\nvcpl.dll
    LoadedModule[169]=C:\Windows\system32\COMDLG32.dll
    LoadedModule[170]=C:\Windows\system32\nvapi64.dll
    LoadedModule[171]=C:\Program Files\Windows Sidebar\sbdrop.dll
    LoadedModule[172]=C:\Windows\system32\ATKDispCPL.dll
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    State[1].Key=DataRequest
    State[1].Value=Bucket=17141479/nBucketTable=4/nResponse=1/n
    FriendlyEventName=Stopped working
    ConsentKey=APPCRASH
    AppName=Windows Explorer
    AppPath=C:\Windows\Explorer.EXE
    

     

    Sunday, February 6, 2011 11:20 PM
  • Sig[3].Value=ATKDispCPL.dll Sig[4].Name=Fault Module Version Sig[4].Value=7.14.10.305

    This DLL is part of ASUS tools, You can use ShellExView [1] to disable this DLL.

    André

    [1] http://www.nirsoft.net/utils/shexview.html


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, February 7, 2011 1:35 PM
  • I have uninstalled all the ASUS tools. And keep in mind i did an in-place install so windows should be fresh. However i keep having to use teh repair environment, as i will get a "disk read error" and then not be able to boot from drive C. the disk is visible in bios. Putting the W7 disc in and clicking Repair Your Computer / Startup Repair seems to work, but it keeps happening. 

     

    actually i just got the error again, and this time system repair claimed there was no errors found. Windows booted up. This is maddening.

     

    basically, Windows is unstable - is this a hardware or software issue? how do i diagnose this?

    Tuesday, February 8, 2011 5:08 AM
  • Windows is very stable since Vista. Most crashes are caused by hardware or 3rd party driver issue.

    Because you get the "disk read error" and bootmgr issue after an InPlace upgrade, you should check the HDD for errors.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Tuesday, February 8, 2011 2:58 PM
  • Hi Andre,

     

    chkdsk reports no erors found. WHat other diagnostics can I run to check the HD? 

    Wednesday, February 9, 2011 4:22 AM
  • download the diagnostic tool from your HDD manufacture homepage. Which HDD do you use?

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, February 9, 2011 1:28 PM
  • It's a samsung spinpoint F3 - I'll give that a shot. Would their third party tools find errors that Windows' built in utilities wouldnt?
    Wednesday, February 9, 2011 9:22 PM
  • this is the tool:

    http://www.samsung.com/global/business/hdd/support/utilities/Support_HUTIL.html

    the chkdsk only checks NTFS issues. The Samsung tools checks the HDD for physical errors.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, February 9, 2011 10:44 PM
  • great I will give it a shot! Thank you Andre for your patient help and assistance. I'm closing the ticket since if there's an error its obvious what to do next. Thank you so much.

    Thursday, February 10, 2011 3:28 AM