Windows has recovered from an unexpected shutdown (BlueScreen)


  • Hello,

    Recently, I have found my computer has shut itself down on its own, and upon reboot, I am prompted with the "Windows has recovered from an unexpected shutdown followed by:

    Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.1.7601.
      Locale ID: 1033

    Additional information about the problem:
      BCCode: d1
      BCP1: 0000000000000040
      BCP2: 0000000000000002
      BCP3: 0000000000000000
      BCP4: FFFFF880042F63C0
      OS Version: 6_1_7601
      Service Pack: 1_0
      Product: 768_1

    Files that help describe the problem:

    My Machine:

    AMD FX-8150 Eight Core Processor

    Bios Version / Date: American Megatrends Inc. P1.40 3/27/2012

    SMBIOS Version 2.6

    Any help would be appreciated, thank you!

    Sunday, February 16, 2014 1:04 AM


  • Hi,

    A bugcheck (BSOD) is a mechanism to protect your PC from damage.


    This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.

    To see the causing driver we have to take a look at the dumps (C:\Windows\Minidump folder ) with the Debugging Tools for Windows. Please use Windows Live SkyDrive ( to upload the dump files to a public folder and share the URLs with us.

    Before we could get you dump files, please update BIOS and device drivers to latest version.

    Hope it helps.


    Blair Deng

    Blair Deng
    TechNet Community Support

    Monday, February 17, 2014 8:15 AM