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Live kernel event 144 and 141 RRS feed

  • Question

  • Ever since i built my pc last year i have been getting these random crashes. My screen turns black, and my mouse and keyboard looses power as well. But my pc is still running, the graphic card is still lighting up and the fans are still. I checked the reliability manager and i have several critical occurences but there were 2 of them that stood out to me. The first one beeing this:

    Problem Event Name: LiveKernelEvent
    Kod: 141
    Parameter 1: ffffe781199a5010
    Parameter 2: fffff805396109f0
    Parameter 3: 0
    Parameter 4: 4
    OS-version: 10_0_18363
    Service Pack: 0_0
    Produkt: 256_1
    OS-version: 10.0.18363.2.0.0.256.48

    the second problem i found was this one:

    Problem Event Name: LiveKernelEvent
    Kod: 144
    Parameter 1: 1020
    Parameter 2: ffffa587fd253960
    Parameter 3: 0
    Parameter 4: 0
    OS-version: 10_0_18363
    Service Pack: 0_0
    Produkt: 256_1
    OS-version: 10.0.18363.2.0.0.256.48

    I have never had problems like this before with a pc and i need help solving this since i dont have the slightest knowledge about this kind of thing.


    • Edited by AlextraXtra Saturday, July 4, 2020 11:38 AM
    Saturday, July 4, 2020 11:37 AM

All replies

  • To evaluate the computer environment please post logs for troubleshooting.

    Using administrative command prompt copy and paste this whole command.

    Make sure the default language is English so that the logs can be scanned and read.

    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

    The command will automatically collect the computer files and place them on the desktop.

    Then use 7zip to organize the files and one drive, drop box, or google drive to place share links into the thread for troubleshooting.

    https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    This command will automatically collect these files:  msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.

    Open administrative command prompt and copy and paste the whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    There are two or threefiles for you to find manually:

    a) C:\Windows\LiveKernelReports

    b) dxdiag:  

    In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread

    c) C:\Windows\Memory.dmp (if available and if < 1.5 GB)

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    Saturday, July 4, 2020 3:12 PM
  • When I paste the command it says "The system cannot find the path specified." How do i fix that?
    Saturday, July 4, 2020 6:03 PM
  • There may be some parts of all of the command that display that result.

    Weren't most of the results available?

    This is an alternative script:

    md "%USERPROFILE%\Desktop\CollectedFiles"&wmic /output:"%USERPROFILE%\Desktop\CollectedFiles\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\CollectedFiles"&dxdiag /t %temp%\dxdiag.txt&copy %temp%\dxdiag.txt "%USERPROFILE%\Desktop\CollectedFiles\dxdiag.txt"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\CollectedFiles\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp" > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.txt"&del "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\CollectedFiles\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\CollectedFiles\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\CollectedFiles\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\CollectedFiles\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\CollectedFiles\installed.txt"

    Saturday, July 4, 2020 7:03 PM
  • When I ran the first command it looked like this:

    The system cannot find the file specified.
            0 file(s) copied.
    The system cannot find the path specified.
            0 file(s) copied.
    The system cannot find the path specified.
    The system cannot find the path specified.
    The system cannot find the path specified.
    The system cannot find the path specified.
    ERROR: Unable to write to the file. There may be a disk or file system error.
    ERROR: Unable to write to the file. There may be a disk or file system error.
    The system cannot find the path specified. 

    When I pasted the second command it seemed to work better but this is what it said:

    C:\WINDOWS\minidump\*.dmp
    The system cannot find the file specified.
            0 file(s) copied.
            1 file(s) copied.
    The operation completed successfully.
    The operation completed successfully.


    I did not get a file on my home screen as you wrote in your first response, thank you for trying to help by the way, i have wanted to solve this issue for quite a while now :)

    Monday, July 6, 2020 12:08 AM
  • 1) List any installed:

    a) non-Microsoft antivirus

    b) non-Microsoft firewall

    c) non-Microsoft drive encryption

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    2) Open administrative command prompt and type or copy and paste:
    3) sfc /scannow
    4) dism /online /cleanup-image /scanhealth
    5) dism /online /cleanup-image /restorehealth
    6) sfc /scannow
    7) chkdsk /scan
    8) wmic recoveros set autoreboot = false
    9) wmic recoveros set DebugInfoType = 7
    10) wmic recoveros get autoreboot
    11) wmic recoveros get DebugInfoType
    12) bcdedit /enum {badmemory}

    13) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

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    14) Run each of these log collectors and post share links into this thread using one drive, drop box, or google drive:

    V2 and DM

    https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

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    15) Run this log collector and post share links into this thread using one drive, drop box, or google drive:

    https://www.sysnative.com/forums/threads/blue-screen-of-death-bsod-posting-instructions-windows-10-8-1-8-7-vista.68/

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    Monday, July 6, 2020 2:09 AM
  • Just to check if the above replies could be of help, if yes, you may mark useful reply as answer, if not, welcome to feedback.

     

    Best regards,

    Sylvia


    Please remember to mark the replies as answers if they help. "Windows 10 Installation, Setup, and Deployment" forum will be migrating to a new home on Microsoft Q&A (Preview)! We invite you to post new questions in the "Windows 10 Installation, Setup, and Deployment" forum’s new home on Microsoft Q&A (Preview)! For more information, please refer to the sticky post.

    Monday, July 6, 2020 8:23 AM
  • I do not believe i have any non microsoft antiviruses, firewall or drive encryption.

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    Microsoft Windows [Version 10.0.18363.900]
    (c) 2019 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan.  This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection found corrupt files and successfully repaired them.
    For online repairs, details are included in the CBS log file located at
    windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
    repairs, details are included in the log file provided by the /OFFLOGFILE flag.

    C:\WINDOWS\system32>dism /online /cleanup-image /scanhealth

    Deployment Image Servicing and Management tool
    Version: 10.0.18362.900

    Image Version: 10.0.18363.900

    [==========================100.0%==========================] No component store corruption detected.
    The operation completed successfully.

    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.18362.900

    Image Version: 10.0.18363.900

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan.  This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...
      557312 file records processed.
    File verification completed.
      34408 large file records processed.
      0 bad file records processed.

    Stage 2: Examining file name linkage ...
      65909 reparse records processed.
      726058 index entries processed.
    Index verification completed.
      0 unindexed files scanned.
      0 unindexed files recovered to lost and found.
      65909 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
      84374 data files processed.
    CHKDSK is verifying Usn Journal...
      34419120 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

     124387142 KB total disk space.
     108476152 KB in 320483 files.
        205808 KB in 84375 indexes.
             0 KB in bad sectors.
        685622 KB in use by the system.
         65536 KB occupied by the log file.
      15019560 KB available on disk.

          4096 bytes in each allocation unit.
      31096785 total allocation units on disk.
       3754890 allocation units available on disk.

    C:\WINDOWS\system32>wmic recoveros set autoreboot = false
    Updating property(s) of '\\DESKTOP-TUDVDJP\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\WINDOWS|\\Device\\Harddisk0\\Partition2"'
    Property(s) update successful.

    C:\WINDOWS\system32>wmic recoveros set DebugInfoType = 7
    Updating property(s) of '\\DESKTOP-TUDVDJP\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\WINDOWS|\\Device\\Harddisk0\\Partition2"'
    Property(s) update successful.

    C:\WINDOWS\system32>wmic recoveros get autoreboot
    AutoReboot
    FALSE


    C:\WINDOWS\system32>wmic recoveros get DebugInfoType
    DebugInfoType
    7


    C:\WINDOWS\system32>bcdedit /enum {badmemory}

    RAM Defects
    -----------
    identifier              {badmemory}

    C:\WINDOWS\system32>

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    V2 logs: https://drive.google.com/file/d/1Bd__hmuY5GZqBnr7088i7NMUSe1rHBpL/view?usp=sharing

    DM log collector: https://drive.google.com/file/d/14CO_ghdkyveaRolT4yVCs8P_e1epzd6v/view?usp=sharing

    SysnativeBSOD collection: https://drive.google.com/file/d/1WAvqNh-S8DPvQysz2Nf_iFp-oUR14pSx/view?usp=sharing

    Monday, July 6, 2020 11:40 AM
  • The logs displayed piracy / crack.

    The computer has tools / methods used to bypass license activation.

    Please uninstall any tools / methods used to bypass license activation.

    Then install a properly licensed version of Windows 10.


    Monday, July 6, 2020 1:53 PM
  • How do I go about deleting the current tools/methods to bypass it?

    And when I have done that I simply need to buy a product key for windows 10 right, and when i have the key i simply change the current key to the one I just bought?

    Monday, July 6, 2020 2:12 PM
  • A licensed retail version of Windows can be clean installed and then moved from one computer to another.

    https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html

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    Monday, July 6, 2020 2:18 PM
  • hello!

    I have now reinstalled windows with a proper license to go with it, what am I supposed to do now?


    Alexander Stålhandske

    Friday, July 10, 2020 11:20 PM
  • Was a clean install performed deleting all partitions?

    Were drivers installed from the motherboard manufacturer's website?

    Allow a week or two for the logs to generate.

    If possible avoid manual power off.

    If manual power offs are performed then record date and time.

    Do not run windows disk cleanup or third party software such as Ccleaner, Glary Utilities, Wise Cleaner, etc.

    If there are no crashes then the problem(s) may have been fixed.

    If there are BSOD or live kernel dumps they may be troubleshooted.


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    Saturday, July 11, 2020 3:30 AM
  • I deleted all partitions, i did not install drivers from motherboard manufacturer.

    What do you mean with avoiding manual power off? Am I not allowed to turn the PC off at all or can i do that? And if so how? 


    Alexander Stålhandske

    Saturday, July 11, 2020 10:18 AM
  • Where were drivers installed from?

    a) windows default drivers

    b) third party software

    If third party software was used then perform a new clean install and use the computer or motherboard manufacturer's website for drivers.

    Power offs can be performed within windows or using the power button.

    Using windows is fine.

    Using the power button should not be done unless absolutely necessary then record the date and time.

    Many computers may display kernel errors.  The ones that are typically troubleshooted are those that cause crashes or unexpected shutdowns and restarts.


    Saturday, July 11, 2020 10:39 AM
  • I have only downloaded drivers for my gpu, radeon grapghics drivers, other than that i have not downloaded any drivers.


    Alexander Stålhandske

    Saturday, July 11, 2020 12:35 PM
  • Since I did download drivers for my gpu, should i reinstall windows again and not install any drivers at all from third party software?

    Alexander Stålhandske

    Saturday, July 11, 2020 4:53 PM
  • Use the computer in the current condition to generate log files.

    The log files can be scanned for problems.

    Saturday, July 11, 2020 6:20 PM
  • Should i just use the same methods as I did earlier? 

    And when should i get in touch with you again? When something happens or in say a weeks time to let the computer build up some logs first?


    Alexander Stålhandske

    Saturday, July 11, 2020 7:19 PM
  • Play games or use the computer as before the clean install.

    For any crashes look for C:\windows\memory.dmp and if < 1.5 GB post a share link into the thread.

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    Saturday, July 11, 2020 8:55 PM
  • I have not yet had the issue that I have had before, but the computer did crash last sunday at 10.33 am (GMT). I was not there when the crash occured but accordin to my brother he could open games and programs but he could not close out of them so he had to turn the pc off manually using the physical button on the pc which he did at 10.46. i do not know what caused this. 

    I have also looked into the memory.dmp thing and I cant open the file because i am not the owner/administrator of the file. What should I do?


    Alexander Stålhandske

    Tuesday, July 14, 2020 10:11 PM
  • Often the memory.dmp when available can be copy and pasted to the downloads folder or desktop.

    Then if < 1.5 GB post a share link.

    Also post a separate share link for logs.

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    Wednesday, July 15, 2020 6:10 PM
  • Hi again, the crashes are still happening and yesterday i got another livekernel event 144, there are still random crashes where the pc freezes, and my peripherals such as mouse, keyboard, headset and monitor turn off. Should I post log files like I did earlier? And how do I share a link to the memory.dmp file?


    Alexander Stålhandske

    Sunday, July 26, 2020 12:00 PM
  • Please post share links with the following files:

    https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

    https://www.sysnative.com/forums/threads/blue-screen-of-death-bsod-posting-instructions-windows-10-8-1-8-7-vista.68/

    C:\windows\memory.dmp if file size is < 1.5 GB

    Computer specifications using Speccy:

    https://www.ccleaner.com/speccy/download

    For memory dumps when available > right click save to downloads folder or desktop then post share links into the thread

    Please use separate share links that only include one memory dump.


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    Propose as answer = answered the question

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    Sunday, July 26, 2020 9:56 PM
  • V2 log collector: https://drive.google.com/file/d/1agkmZjeqyx4LH-N5uk-4m6MldjzSMxU5/view?usp=sharing

    Sysnative file collection app: https://drive.google.com/file/d/1Ddgwo8rqz5Z7zWkr63ce-TuSUyA7fqbd/view?usp=sharing

    Computer specifications: https://drive.google.com/file/d/1rfBU-MsXJPINHM_JIv0tFDQuAule7Btk/view?usp=sharing

    memory.dmp file: https://drive.google.com/file/d/1VZ638e6Uw2d42NaC6Iza1cRRgl8NY8BO/view?usp=sharing


    Alexander Stålhandske

    Tuesday, July 28, 2020 1:30 AM
  • 1) The BIOS:  Version/Date    American Megatrends Inc. F41, 7/22/2019
    Confirm the motherboard version > upgrade the BIOS to the most up to date non-beta BIOS

    F41 > F51f

    https://www.gigabyte.com/us/Motherboard/B450M-DS3H-rev-10/support#support-dl-bios

    2) Open administrative command prompt and type or copy and paste:
    3) sfc /scannow
    4) dism /online /cleanup-image /scanhealth
    5) dism /online /cleanup-image /restorehealth
    6) sfc /scannow
    7) chkdsk /scan
    8) wmic recoveros set autoreboot = false
    9) wmic recoveros set DebugInfoType = 7
    10) wmic recoveros get autoreboot
    11) wmic recoveros get DebugInfoType
    12) bcdedit /enum {badmemory}

    13) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    14) Make sure that there is no over clocking while troubleshooting

    15) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    15) The recent BSOD was caused by faceit.sys.

    Uninstall FACEIT Anti-Cheat during the troubleshooting

    16) Run Memtest86 version 8.4 (or newer version if available) for four passes.
    Repeat the test so that eight passes are performed.

    https://www.memtest86.com/

    Use a camera or smart phone camera to take pictures and post images into the thread.
    In case there are any problems uploading images use share links (one drive, drop box, or google drive)

    Memtest86 has a feature to produce a text report.  
    Please post this in addition to the images.

    17) Turn off Windows fast startup:
    https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

    18) Make a new restore point:
    https://www.tenforums.com/tutorials/4571-create-system-restore-point-windows-10-a.html

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    The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff80432639298, 0xfffff28499d1b858, 0xfffff28499d1b090). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 092c2c7f-e608-47f9-9fe7-a8c904e3d54f.

    FACEIT.sys   Fri Jul 10 06:31:46 2020 (5F0851A2)

    Windows failed fast startup with error status 0xC00000D4.

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    Tuesday, July 28, 2020 5:07 AM
  • I have upgraded my BIOS from version F41 to F51f, I also deleted Faceit. I have also turned off fast startup and created a system restore point.

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    Microsoft Windows [Version 10.0.19041.388]
    (c) 2020 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>sfc /scannow

    Beginning system scan.  This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection found corrupt files and successfully repaired them.
    For online repairs, details are included in the CBS log file located at
    windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
    repairs, details are included in the log file provided by the /OFFLOGFILE flag.

    C:\Windows\system32>dism /online /cleanup-image /scanhealth

    Deployment Image Servicing and Management tool
    Version: 10.0.19041.329

    Image Version: 10.0.19041.388

    [==========================100.0%==========================] No component store corruption detected.
    The operation completed successfully.

    C:\Windows\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.19041.329

    Image Version: 10.0.19041.388

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\Windows\system32>sfc /scannow

    Beginning system scan.  This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>chkdsk /scan
    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...
      247808 file records processed.
    File verification completed.
     Phase duration (File record verification): 2.60 seconds.
      6775 large file records processed.
     Phase duration (Orphan file record recovery): 0.00 milliseconds.
      0 bad file records processed.
     Phase duration (Bad file record checking): 0.69 milliseconds.

    Stage 2: Examining file name linkage ...
      10244 reparse records processed.
      348950 index entries processed.
    Index verification completed.
     Phase duration (Index verification): 6.33 seconds.
      0 unindexed files scanned.
     Phase duration (Orphan reconnection): 129.47 milliseconds.
      0 unindexed files recovered to lost and found.
     Phase duration (Orphan recovery to lost and found): 0.49 milliseconds.
      10244 reparse records processed.
     Phase duration (Reparse point and Object ID verification): 24.16 milliseconds.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
     Phase duration (Security descriptor verification): 21.74 milliseconds.
      50572 data files processed.
     Phase duration (Data attribute verification): 0.24 milliseconds.
    CHKDSK is verifying Usn Journal...
      41427568 USN bytes processed.
    Usn Journal verification completed.
     Phase duration (USN journal verification): 196.53 milliseconds.

    Windows has scanned the file system and found no problems.
    No further action is required.

     123918461 KB total disk space.
      48745536 KB in 182757 files.
        123644 KB in 50573 indexes.
             0 KB in bad sectors.
        361493 KB in use by the system.
         65536 KB occupied by the log file.
      74687788 KB available on disk.

          4096 bytes in each allocation unit.
      30979615 total allocation units on disk.
      18671947 allocation units available on disk.
    Total duration: 9.32 seconds (9321 ms).

    C:\Windows\system32>wmic recoveros set autoreboot = false
    Updating property(s) of '\\DESKTOP-BNDGLJ2\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\Windows|\\Device\\Harddisk1\\Partition2"'
    Property(s) update successful.

    C:\Windows\system32>wmic recoveros set DebugInfoType = 7
    Updating property(s) of '\\DESKTOP-BNDGLJ2\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\Windows|\\Device\\Harddisk1\\Partition2"'
    Property(s) update successful.

    C:\Windows\system32>wmic recoveros get autoreboot
    AutoReboot
    FALSE


    C:\Windows\system32>wmic recoveros get DebugInfoType
    DebugInfoType
    7


    C:\Windows\system32>bcdedit /enum {badmemory}

    RAM Defects
    -----------
    identifier              {badmemory}

    C:\Windows\system32>

    .

    This is the link to the two pictures i took of the advanced system settings. I used the snipping tool to take the pictures instead of using my camera. 

    https://drive.google.com/drive/folders/1mPaB6anDWyAXHIFoaeEuOeQtff6FZs04?usp=sharing

    .
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    I was not able to get an html text report from memtest86 but i did the test twice (8 passes) and there were no errors at all. I did take a picture of the summary after the first 4 passes though: https://drive.google.com/file/d/1IDAJwbNYDAXZ5lq7PlfAoEVkK536hMqe/view?usp=sharing


    Alexander Stålhandske

    Wednesday, July 29, 2020 7:13 PM
  • 1) Scannow displayed:

    "Windows Resource Protection found corrupt files and successfully repaired them."

    2) Start and recovery and virtual memory settings are optimal for BSOD detection

    3) One Memtest86 result was collected and displayed pass

    Nice progress.

    Wednesday, July 29, 2020 7:26 PM
  • Is there anything else that I need to do now? If not I thank you so much for all the help. If I run into more problems with my computer I know where to go look for help :)

    Alexander Stålhandske

    Thursday, July 30, 2020 10:40 PM
  • You're very welcome.

    Now it's observing the computer for stability / instability.

    https://www.howtogeek.com/166911/reliability-monitor-is-the-best-windows-troubleshooting-tool-you-arent-using/

    https://www.tenforums.com/tutorials/75294-view-reliability-history-windows-10-a.html

    There were multiple changes made during the troubleshooting.

    If the computer is stable for 2 weeks (no unexpected shutdowns and restarts) then consider reinstalling FACEIT.

    If it causes problems then uninstall the software and open a customer support ticket with the software manufacturer.

    If the computer has unexpected shutdowns and restarts without FACEIT then more troubleshooting may need to be performed.

    .

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    Technet is closing:  (see top of webpage) Interact with existing posts until August 10, 2020, after which content will be closed to all new and existing posts.

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    Friday, July 31, 2020 1:35 AM
  • Hi again, I just went to start up my pc and the crash happened again. Since I have tried a lot of software related fixes and it has not helped, could it be a hardware issue? The only parts that are not new in the computer is the SSD and my PSU which were taken from an old pc build. Maybe on of those is causing the issue?

    Alexander Stålhandske


    Friday, July 31, 2020 5:18 PM
  • Kernel 141 is related to video.

    Kernel 144 is related to USB.

    These may or may not have been the initiating problem.

    1) Swap testing is best for PSU as software stress test may or may not find problems.

    There is no software to definitively test the motherboard.

    2) Post new log files.

    3) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
    Speccy - Free Download - Piriform: Speccy - System Information - Free
    https://www.piriform.com/speccy
    https://www.ccleaner.com/speccy
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    http://www.cpuid.com/softwares/hwmonitor.html
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    http://www.almico.com/speedfan.php

    4) Run Prime95 - Stress Test Your CPU
    Prime95 - Stress Test Your CPU Windows 10 Performance Maintenance Tutorials
    https://www.tenforums.com/tutorials/16474-prime95-stress-test-your-cpu.html
    a) Record the maximum temperature and post the maximum temperature into the thread
    b) Record test duration and post the uninterrupted test duration into the thread
    c) Aim for testing > 3 hrs and abort testing as needed for freezing, temperature changes (see link)
    d) Use the Microsoft snipping tool to post images into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    https://www.tenforums.com/tutorials/6102-take-screenshot-windows-10-a.html

    5) Run FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials
    FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials:
    https://www.tenforums.com/tutorials/13081-furmark-gpu-stress-test.html
    Please make note of the importance of temperature monitoring and aborting the test in the GPU link.
    a) Record the maximum temperature and post the maximum temperature into the thread.
    b) Record the test duration and post the uninterrupted test duration into the thread.
    c) Aim for testing 1 hour.
    d) Use the Microsoft snipping tool to post images into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    https://www.tenforums.com/tutorials/6102-take-screenshot-windows-10-a.html

    6) Run HD Tune (free version) (all drives)
    https://www.hdtune.com/
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    7) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    http://www.seagate.com/support/downloads/seatools/seatools-win-master/
    http://knowledge.seagate.com/articles/en_US/FAQ/202435en

    8) Test PSU and other hardware:  OCCT
    https://www.ocbase.com/

    9) These tests can be ran overnight:

    HD full error scan

    Sea Tools for Windows long generic test

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    Friday, July 31, 2020 7:31 PM
  • I decided to use the program core temp instead of the others, speccy had problems and showed temperatures way above where they actaully were. I have not stress tested my cpu or gpu yet but i have done all of the other tests. I have tested my SSD and HDD and just tested my PSU with OCCT for 15 minutes. I also did the long generic test and I plan to stress test my cpu and gpu soon. I will send new logs once I have performed those tests. But for now I can send what I currently have.

    https://drive.google.com/drive/folders/12QSsE72-smLyWZX68BCOjg8O3aaGokfw?usp=sharing


    Alexander Stålhandske

    Monday, August 3, 2020 1:05 PM
  • Run Crystal Disk standard edition:
    https://crystalmark.info/en/software/crystaldiskinfo/
    Post images into the thread.

    .

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    The following forum(s) are migrating to a new home on Microsoft Q&A: All English Windows 10 IT Pro forums!

    Ask new questions on Microsoft Q&A.
    Interact with existing posts until August 10, 2020, after which content will be closed to all new and existing posts.

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    Monday, August 3, 2020 1:41 PM