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Google chrome crashing RRS feed

  • Question

  • Hello guys, 

    I few days ago I performed a fresh installation of Windows 10 v1903 in my computer. After installing Google Chrome, I started to notice that it (Chrome) crashes every now and then. Checking the event logs, I see error event 1002 - Application Hang. Then after checking the Control Panel- Security and Maintenance problems history, I see the following information:

    Description
    A problem made this application stop interacting with Windows.
    Path of the application with errors: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

    Problem signature
    Problem event name: AppHangB1
    Application name: chrome.exe
    Application version: 77.0.3865.120
    Application timestamp: 5d9d2608
    Block signature: d2da
    Block type: 134217728
    OS version: 10.0.18362.2.0.0.768.101
    Regional configuration ID: 22538
    Additional signature block 1: d2da3903ebf513f6f933f676ed47f711
    Additional signature block 2: eee3
    Additional signature block 3: eee342738bba5d4f136211992e2a6f6b
    Additional signature block 4: d2da
    Additional signature block 5: d2da3903ebf513f6f933f676ed47f711
    Additional signature block 6: eee3
    Additional signature block 7: eee342738bba5d4f136211992e2a6f6b

    Additional information about the problem.
    Deposit's identifier: 80e97df3b8e4ce4d624a70d99c6c1862 (1317989920893835362)

    I have no idea whatsoever on how to troubleshoot from this information. Some help with this issue would be appreciated.

    Thank you. 

    P.D. The original log is in spanish, I translated it so the wording might not be 100% accurate. 



    • Edited by RickBauer Friday, October 11, 2019 5:37 PM
    Friday, October 11, 2019 5:35 PM

Answers

  • Not using 3rd party antivirus or VPN software. Merely Windows Defender and the Windows native VPN client. 

    I disabled hardware acceleration in Chrome and that was it; no more crashes. I wonder if something related to the GPU driver is buried within all that cryptic text. 

    Thank you for the suggestions, guys. 

    • Marked as answer by RickBauer Tuesday, October 15, 2019 12:45 AM
    Sunday, October 13, 2019 10:54 PM

All replies

  • That's an issue with Chrome and nothing to do with Windows.

    Uninstall and reinstall latest version of Chrome may fix the issue. I shall suggest you to use other browser as Chrome is famous for CPU usage.


    S.Sengupta,Microsoft MVP Windows and Devices for IT, Windows Insider MVP

    Saturday, October 12, 2019 2:18 AM
  • The Chromium Projects - Reporting a Crash Bug
    As Chrome seldom crashes: are you using 3rd party Antivirus / Firewall or VPN software?

    On my old laptop I had Chrome freezing when pinch-zoom while watching videos.
    But thats probably a bug in the touchscreen or GPU driver (which are no longer updated).

    Saturday, October 12, 2019 5:36 AM
  • Not using 3rd party antivirus or VPN software. Merely Windows Defender and the Windows native VPN client. 

    I disabled hardware acceleration in Chrome and that was it; no more crashes. I wonder if something related to the GPU driver is buried within all that cryptic text. 

    Thank you for the suggestions, guys. 

    • Marked as answer by RickBauer Tuesday, October 15, 2019 12:45 AM
    Sunday, October 13, 2019 10:54 PM
  • Hi,

     

    Glad to hear that you have found a solution.

     

    If you are running an upgraded version of an application that features GPU acceleration on an old version operating system with an outdated graphics card driver, the web graphics may run slowly or not run at all. This is technically known as Chrome GPU acceleration crash.

     

    Hardware acceleration doesn’t always work as smoothly as it should.  In your case where you should probably disable hardware acceleration.

     

    Best regards,

    Farena


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, October 14, 2019 3:15 AM