Word, Excel all show offline? How to start them online automatically?

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  Hi,

  According to your description, I suppose that "Allow Office to connect the Internet" option is not enabled, please go to following path to check it:

  File=>Option=>Trusted Center=>Privacy Option

  

  Regards,

  
  George Zhao
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  Friday, August 28, 2015 1:49 AM

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  Aah…that is unchecked by default.

  Do you know if there are any ways to click that box through a registry hack or group policy?

  Wednesday, September 2, 2015 7:21 PM

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  Hi，

  Go to find the registry key and set the value equal to 1.

  Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Internet\UseOnlineContent

  http://technet.microsoft.com/en-us/library/jj683102(v=office.15).aspx

  Regards,

  
  George Zhao
  Forum Support
  ________________________________________
  Come back and mark the replies as answers if they help and unmark them if they provide no help.
  If you have any feedback on our support, please click "tnfsl@microsoft.com"

  
  

  • Edited by George123345Moderator Thursday, September 3, 2015 1:17 AM
  • Marked as answer by Parvinder_Randev Thursday, September 3, 2015 12:45 PM

  Thursday, September 3, 2015 1:16 AM

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  In my case the problem was in the new config.office.com (like a GPO).  I wrote up the solution with screen shots here:

  https://www.urtech.ca/2019/11/solved-office-365-word-excel-powerpoint-outlook-connected-services-offline-office-is-currently-offline/

  I worked on this for 6 weeks (5 minutes here, 20 minutes there and TWO support calls to Microsoft) before I figured it out myself.

  I hope this helps others.

  ---

  Ian Matthews www.urtech.ca www.commodore.ca

  Tuesday, November 12, 2019 12:49 AM

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