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NTFS.SYS BSOD Windows 7 - Hard Drive related? RRS feed

  • Question

  • Got a blue screen while saving a file. I hit 'save as', screen went black and the message popped up. I caught 'ntfs.sys' at the top before my laptop rebooted.

    Here's what the log said after Windows loaded:

    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7601.2.1.0.768.3
      Locale ID:    1033

    Additional information about the problem:
      BCCode:    50
      BCP1:    FFFFFFFFFFFFFFFF
      BCP2:    0000000000000000
      BCP3:    FFFFF880016CC9F1
      BCP4:    0000000000000000
      OS Version:    6_1_7601
      Service Pack:    1_0
      Product:    768_1

    I have yet to try to save anything else to the hard drive since the reboot. I am able to load files and save/copy to a flash drive. I was just wanting to get my question posted before I continue investigating. I plan on booting into safe mode and using 'chkdsk /f' as well as checking the registry with ccleaner afterwards.

    But I would like to ask, is there anything else besides the hard drive and/or corruption of the partition/file system that caused this error?

    The most recent changes to my laptop have been

    -Update to iTunes

    -Downloaded Skyrim from Steam and played several hours

    Monday, July 29, 2013 6:00 AM

Answers

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  

    WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  

    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy (compress them)
    *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.

    Link for how to  upload below.

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.

    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.

    Blue Screen View & Who Crashed are often wrong and should only be used in an emergency...

    You can read more about BSODS here



    Advice offered in good faith. It is your decision to implement same. Dyami & Wanikiya, Team ZigZag.


    Monday, July 29, 2013 6:43 AM
  • Hi,

    From your post, I understand that when you tried to save files on locale drive, BSOD happened on ntfs.sys file. You could save files into flash drive with no problem.

    This issue can be caused by following factors, You’d better to upload the dump file here for further research, please do what the MVP mentioned.

    1. Corrupted system components or drivers.
    2. Virus
    3. 3<sup>rd</sup> part conflict.

    Regarding current situation, please first scan your system by antivirus software. If the issue persists, let’s test the issue in Safe Mode and clean boot mode to see the results.

    To start system in Clean boot mode:

    How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista

    http://support.microsoft.com/kb/929135

    Note After clean boot troubleshooting, please follow steps under “How to reset the computer to start as usual after clean boot troubleshooting” in above article.

    To start system in Safe Mode:

    Start your computer in safe mode:

    http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7

    Hope these can be helpful and look forward to your response.


    Best Regards, StarSprite

    Tuesday, July 30, 2013 7:52 AM

All replies

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  

    WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  

    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy (compress them)
    *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.

    Link for how to  upload below.

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.

    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.

    Blue Screen View & Who Crashed are often wrong and should only be used in an emergency...

    You can read more about BSODS here



    Advice offered in good faith. It is your decision to implement same. Dyami & Wanikiya, Team ZigZag.


    Monday, July 29, 2013 6:43 AM
  • Hi,

    From your post, I understand that when you tried to save files on locale drive, BSOD happened on ntfs.sys file. You could save files into flash drive with no problem.

    This issue can be caused by following factors, You’d better to upload the dump file here for further research, please do what the MVP mentioned.

    1. Corrupted system components or drivers.
    2. Virus
    3. 3<sup>rd</sup> part conflict.

    Regarding current situation, please first scan your system by antivirus software. If the issue persists, let’s test the issue in Safe Mode and clean boot mode to see the results.

    To start system in Clean boot mode:

    How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista

    http://support.microsoft.com/kb/929135

    Note After clean boot troubleshooting, please follow steps under “How to reset the computer to start as usual after clean boot troubleshooting” in above article.

    To start system in Safe Mode:

    Start your computer in safe mode:

    http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7

    Hope these can be helpful and look forward to your response.


    Best Regards, StarSprite

    Tuesday, July 30, 2013 7:52 AM