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Windows Explorer has encountered an error and must restart

    Question

  • Tried a clean boot with all non microsoft functions disabled. still has the issue.

    Here is the printout from the last one.

    EVENT CRASH:

      Problem Event Name:                        APPCRASH

      Application Name:                             Explorer.EXE

      Application Version:                           6.1.7601.17514

      Application Timestamp:                     4ce796f3

      Fault Module Name:                          StackHash_dc67

      Fault Module Version:                        6.1.7601.17514

      Fault Module Timestamp:                  4ce7b96e

      Exception Code:                                  c0000374

      Exception Offset:                                000c37b7

      OS Version:                                          6.1.7601.2.1.0.256.48

      Locale ID:                                             1033

      Additional Information 1:                  dc67

      Additional Information 2:                  dc67760932feb8b4349be3ce86c0acb4

      Additional Information 3:                  671d

      Additional Information 4:                  671d3e724a7c67c03d813e62dcff13c1

    Please help I use this for work and the problems occur frequently.

    Thursday, November 24, 2011 2:41 PM

Answers

  • Hi,

    I suggest you create a user mode dump file for Windows Explorer, refer to: http://support.microsoft.com/kb/931673, see if there's any clue.

    You can upload the dump file to your SkyDrive, then reply a folder link here, I'll check it later.

    Regards,

    Miya 


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Monday, November 28, 2011 5:35 AM
    Moderator

All replies

  • Looks like a hardware problem, go visit memtest.org and download the cd/usb version and then boot it up and let it run a while

    if it fails then there is a faulty memory module

     

    could also be a motherboard issue, I recently had to RMA one myself

     


    Windows MVP 2010-11, XP, Vista, 7. Expanding into Windows Server 2008 R2, SQL Server, SharePoint, Cloud, Virtualization etc. etc.

    Hardcore Games, Legendary is the only Way to Play

    Developer | Windows IT | Chess | Economics | Vegan Advocate | PC Reviews

    Thursday, November 24, 2011 8:09 PM
  • I have two more examples of crashes and they have different markers at the bottom but The rest of the information looks similar and is happening in the same locale ID area.

    Problem Event Name:                          APPCRASH

      Application Name:                             Explorer.EXE

      Application Version:                           6.1.7601.17514

      Application Timestamp:                     4ce796f3

      Fault Module Name:                          StackHash_5b89

      Fault Module Version:                        6.1.7601.17514

      Fault Module Timestamp:                  4ce7b96e

      Exception Code:                                  c0000374

      Exception Offset:                                000c37b7

      OS Version:                                          6.1.7601.2.1.0.256.48

      Locale ID:                                             1033

      Additional Information 1:                  5b89

      Additional Information 2:                  5b89517e9bc82e73192d89e88743f397

      Additional Information 3:                  b8af

      Additional Information 4:                  b8af95520dbd77fde3c5743cdf914b0c

     

    Next Crash

    Problem Event Name:                          APPCRASH

      Application Name:                             explorer.exe

      Application Version:                           6.1.7601.17514

      Application Timestamp:                     4ce796f3

      Fault Module Name:                          StackHash_dc67

      Fault Module Version:                        6.1.7601.17514

      Fault Module Timestamp:                  4ce7b96e

      Exception Code:                                  c0000374

      Exception Offset:                                000c37b7

      OS Version:                                          6.1.7601.2.1.0.256.48

      Locale ID:                                             1033

      Additional Information 1:                  dc67

      Additional Information 2:                  dc67760932feb8b4349be3ce86c0acb4

      Additional Information 3:                  671d

      Additional Information 4:                  671d3e724a7c67c03d813e62dcff13c1

    I am going to memtest right now to check it out. Thanks.

     

     


    I hate 64 bit os
    Friday, November 25, 2011 4:38 AM
  • I still think testing the memory overnight is a good idea

     


    Windows MVP 2010-11, XP, Vista, 7. Expanding into Windows Server 2008 R2, SQL Server, SharePoint, Cloud, Virtualization etc. etc.

    Hardcore Games, Legendary is the only Way to Play

    Developer | Windows IT | Chess | Economics | Vegan Advocate | PC Reviews

    Friday, November 25, 2011 11:59 AM
  • Ran the mem test for 22 hours and got no errors at all. I did notice that it ran it on the L2 cache though and never went to L1, L3 or the Mem sections. When I tried to hit the c to configure it there was no way for me to get the mem test to run on L1, L3 or the last segment. Not sure if that is all it's supposed to scan or not. ???

    Anyway L2 has no errors what so ever.

    Sending this mess back to Toshiba early next week.


    I hate 64 bit os
    Saturday, November 26, 2011 3:01 AM
  • Hi,

    I suggest you create a user mode dump file for Windows Explorer, refer to: http://support.microsoft.com/kb/931673, see if there's any clue.

    You can upload the dump file to your SkyDrive, then reply a folder link here, I'll check it later.

    Regards,

    Miya 


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Monday, November 28, 2011 5:35 AM
    Moderator