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RunDLL32 stopped working (VISTA)

    Question

  • Hi,

    One of our users are getting the error message "Windows host process RunDLL32 has stopped working" Fault Kernel32.

    He is getting this message every 30 minutes or so and sometimes it pops up twice at a time.

    He is running Windows Vista Pro x86.

    Things I have tried:

    1) SFC scan - came back with some errors that could not be resolved

    2) Turned off DEP on all programs.

    3) Installed latest updates and new NVidia drivers

    4) Nero is not installed

    5) Checkdisk scan and cleanup

    6) MSConfig removed almost all startup programs and services.

    7) Used ProcExplorer to identify that RUNDLL32 was running the Nvidia Hotkey service. Disabled this but still same problem occurring.

    8) Went into the performance tab in system properties then unticked show thumbnails instead of icons.

    Are the any suggestions that don't include a reinstall or upgrading to W7?

     

    Kind regards

    Kyle


    Friday, July 01, 2011 8:18 AM

Answers

  • Hi,

    I believe the first symptom "SFC scan - came back with some errors that could not be resolved" implies enough. If SFC can't fix the issue, I suggest perform in-place upgrade:

    Note: After performing In-Place Upgrade, your personal data and installed programs usually will not be removed but we may need to run Windows Update to install all the available updates for your system to update these system files to the current version. This troubleshooting process is time consuming. Your patience is highly appreciated.

    As to the steps of In-Place Upgrade, I still would like to explain that it will reinstall all system files with this method. You may need to reinstall some applications to upgrade some files to a higher version, because they may be replaced during the installation of Windows. It will take about two hours to repair. Your personal files and settings will be kept as they were after the installation. However, it is always recommended to backup the important information and files to other partitions or other disks before doing it.
    If you would like to perform the In-place Upgrade, let’s refer to the following steps.

    1. Start the computer by using the current Operating System.
    2. Insert the Windows Vista DVD in the computer's DVD drive.
    3. Use one of the following procedures, as appropriate:
    If Windows automatically detects the DVD, the Install now screen appears. Click Install now.
    If Windows does not automatically detect the DVD, follow these steps:
    a. Click Start, type Drive:\setup.exe, and then click OK.
    Note Drive is the drive letter of the computer's DVD drive.
    b. Click Install now.
    4. When you reach the "Which type of installation do you want?" screen, click Upgrade to upgrade the current operating system to Windows Vista.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Tuesday, July 05, 2011 10:28 AM
    Moderator

All replies

  • insert the windows disk and boot it up and chose repair when prompted

     


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    Saturday, July 02, 2011 1:21 PM
  • Hi,

    I believe the first symptom "SFC scan - came back with some errors that could not be resolved" implies enough. If SFC can't fix the issue, I suggest perform in-place upgrade:

    Note: After performing In-Place Upgrade, your personal data and installed programs usually will not be removed but we may need to run Windows Update to install all the available updates for your system to update these system files to the current version. This troubleshooting process is time consuming. Your patience is highly appreciated.

    As to the steps of In-Place Upgrade, I still would like to explain that it will reinstall all system files with this method. You may need to reinstall some applications to upgrade some files to a higher version, because they may be replaced during the installation of Windows. It will take about two hours to repair. Your personal files and settings will be kept as they were after the installation. However, it is always recommended to backup the important information and files to other partitions or other disks before doing it.
    If you would like to perform the In-place Upgrade, let’s refer to the following steps.

    1. Start the computer by using the current Operating System.
    2. Insert the Windows Vista DVD in the computer's DVD drive.
    3. Use one of the following procedures, as appropriate:
    If Windows automatically detects the DVD, the Install now screen appears. Click Install now.
    If Windows does not automatically detect the DVD, follow these steps:
    a. Click Start, type Drive:\setup.exe, and then click OK.
    Note Drive is the drive letter of the computer's DVD drive.
    b. Click Install now.
    4. When you reach the "Which type of installation do you want?" screen, click Upgrade to upgrade the current operating system to Windows Vista.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Tuesday, July 05, 2011 10:28 AM
    Moderator
  • I will try getting my hands on a Vista disc then and update on how this goes
    Tuesday, July 05, 2011 10:58 AM
  • Thanks for replying.

    Any update?

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Monday, July 11, 2011 3:45 AM
    Moderator
  • Vista OS disc Repair worked.

    Wednesday, July 20, 2011 12:50 PM