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Missing Remote Desktop Dialog Box in System Properties Running Under Windows 7 Ultimate SP1 But I Can Still See Remote Assistance Dialog Box

    Question

  • Hello to everyone i am using Win 7 Ultimate SP 1 and when i go to system properties -> remote settings all i get is the remote assistance dialog box and i can't find the remote desktop dialog box. I can see the remote assistance dialog box but i can't see at all my remote desktop dialog box. Does anyone has any idea???????

    i have tried almost anything. I have opened exceptions in windows firewall for remote desktop. I started the remote desktop services manually but nothing happend, i still can't see the remote desktop dialog box and that's odd because i can see my remote assistance dialog box in system properties-> under the remote tab but as i said i can not see my remote desktop settings.

    Plz help.....
    Thanks in advance!


    Tuesday, May 17, 2011 2:22 PM

Answers

All replies

  • Hi,

     

    First, please try the SFC command to check if you any corrupted system files:

     

    How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

     

    If this issue persists, it is recommended to perform system restore to get back to a previous time point to check what the result is:

     

    System Restore - Windows 7 features - Microsoft Windows

     

    Hope it helps.

     

    Alex Zhao


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Thursday, May 19, 2011 9:51 AM
    Moderator
  • I have the same issue, also Windows 7 Ultimate SP1 - there's no Remote Desktop pane on the Remote tab of System Properties.

    Additionally, the Remote Desktop Services service is running, but there's nobody listening on 3389/tcp.

    I've tried running SFC /scannow, but there was no change. I've disabled System Restore, so that's not an option. 

    This seems to be a relatively new issue, as I seen plenty of posts, but no answers. For me, RDP worked fine until a week or 2 ago. Not sure if updates were installed in the meantime, but I suspect so. Thanks for your help.

    Wednesday, May 25, 2011 2:28 AM
  • Hi justinmk420,

    To avoid confusion, please start a new thread, there would be engineer to focus on your issue.

    Alex Zhao

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Friday, May 27, 2011 8:49 AM
    Moderator
  • Alex that does not answer the question in the least.  Please stop marking your own replies as answers.
    Collin Sauve
    • Edited by Collin Sauve Thursday, December 22, 2011 11:11 PM
    Thursday, December 22, 2011 11:11 PM