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Update KB2923768 is breaking my SkyDrive/OneDrive (Domain Setup/ Roaming Profile/User Rights)

    Question

  • Just of today Í'm not able to start the Sky Drive app from the start screen anymore and auto sync is not working. Starting the the skydrive app will display: there's an issue opening the location.

    The app is only working if I logon with admin-rights

    Is it due to the latest windows-updates?  Why is it on all the (vm)machines within my domain (did not change any group policies lately)?

    More info:

    After removing KB2923768 http://support.microsoft.com/kb/2923768

    It all worked again.... So for some reason this update is breaking my Sky Drive

    Because it is working under admin-rights I supect this recommended KB update solves a freaking security issue not documented.

    I consider this a bug in a domain setup or I miss the extra instructions...

    Who knows more?


    Saturday, February 15, 2014 1:08 PM

All replies

  • Check:

    http://windowsitpro.com/windows-81/skydrive-sync-icon-back-after-latest-round-windows-81-updates


    Arnav Sharma | Facebook | Twitter Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Saturday, February 15, 2014 6:01 PM
  • Check:

    http://windowsitpro.com/windows-81/skydrive-sync-icon-back-after-latest-round-windows-81-updates


    Arnav Sharma | Facebook | Twitter Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    This link does not offer any solution. As stated before with normal user-rights skydrive is not working and there is also no icon.. Starting SkyDrive does not help because the app on the start menu will give the error metioned in the first post.

    • Edited by Applegate NL Saturday, February 15, 2014 9:08 PM
    Saturday, February 15, 2014 9:06 PM
  • yes, there's no fix. But MS is working on fixing this.

    Wait for an update from MS.


    Arnav Sharma | Facebook | Twitter Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.


    • Edited by arnavsharma Sunday, February 16, 2014 10:20 AM
    Sunday, February 16, 2014 10:19 AM
  • yes, there's no fix. But MS is working on fixing this.

    Wait for an update from MS.


    Arnav Sharma | Facebook | Twitter Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.


    Thx, when can we expect a fix to be available? Will it be a hotfix or do have to wait for next patch Tuesday?

    Who can answer this question? (note: removing/refusing KB2923768 is quit annoying)


    • Edited by Applegate NL Wednesday, February 19, 2014 9:20 AM
    Wednesday, February 19, 2014 9:19 AM
  • yes, there's no fix. But MS is working on fixing this.

    Wait for an update from MS.


    Arnav Sharma | Facebook | Twitter Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.


    Thx, when can we expect a fix to be available? Will it be a hotfix or do have to wait for next patch Tuesday?

    Who can answer this question? (note: removing/refusing KB2923768 is quit annoying)


    Hi Arnav, any info about a Fix? Thx Applegate
    Sunday, February 23, 2014 9:07 AM
  • Nopes, you can call MS support for updates.

    <b>Arnav Sharma</b> | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Sunday, February 23, 2014 3:28 PM
  • Same problem here by us. Hopefully a fix will come as soon as possible...

    regards, Reisenhofer Andreas

    Monday, February 24, 2014 6:46 PM
  • I have tested it on a Windows Server 2012 R2 (fully updated) and joined in a domain with a standard domain user (and a roaming profile). First you have to install the OneDrive software separately on the server 2012 R2(https://onedrive.live.com/about/en/download/)

    Result: Everything is working fine incl. Sync Icon...

    So this is definitely an Out-Off-The-Box OneDrive Windows 8.1 KB2923768 issue....


    Monday, February 24, 2014 8:51 PM
  • Same here, and still broken after Windows 8.1 Update 1. Running the desktop setup download linked above has no effect.

    I've noticed that if you're on the (broken) Windows 8 app and go to settings, it suggests there is no Microsoft account linked, even though it shows up fine in the Accounts screen (I've tried removing and re-linking to no effect)

    There was a problem opening this location.. Please try again.

    Thursday, April 3, 2014 11:36 AM
  • I've done some more troubleshooting today and it appears be be a problem specifically with roaming profiles.

    We use roaming profiles and folder redirection here, and my standard domain user test account does not work with OneDrive right now. If I remove the roaming profile path from that user's AD object, OneDrive works as soon as the user logs in again and gets a local profile - even with all GPOs and folder redirection still in play, so in my case at least, it's NOT a problem with redirected AppData or any other redirected folder.

    I'm also confident that it isn't a problem with old roaming profile data as I have completely reset the roaming profile of my test user several times while troubleshooting this issue. Testing today was done on a single workstation running Windows 8.1 (x86) with Update 1 installed.



    Tuesday, April 8, 2014 11:08 AM
  • Today I upgraded both the domain controller server 2012 R2 and clients Windows Enterprise 8.1 to update 1 and the problem has not been solved.

    I agree with The Angry Technician  it has something to do with roaming profiles.

    Hope to hear from you soon....

    Wednesday, April 9, 2014 1:43 PM
  • The Skydrive troubleshooter seems to suggest that Onedrive does not support the use of roaming profiles, but I have always had roaming profiles and it worked fine before. It is also running on another domain member computer fine, just not on this desktop.
    Thursday, April 10, 2014 3:33 PM
  • If I use a server 2012 R2 update 1 as a client and install OneDrive. It will work fine with roaming profiles....

    Weird... Why not with windows 8.1?

    note: you have to install OneDrive seperatly: https://onedrive.live.com/about/nl-nl/download/

    Funny Fix: use Windows server 2012 R2 update 1 as a client in your domain....


    Thursday, April 10, 2014 11:41 PM
  • some info from the OneDrive blog: http://blog.onedrive.com/windows-8-1-update-for-onedrive/

    David says: April 8, 2014 at 1:46 pm We won’t be upgrading from Windows 7 to 8.1 until OneDrive is working properly. Hence we are very curious as to when: - support for roaming Windows 8.1 profiles is coming, and - when shared files/folders will be accessible from Windows 8.1 Modern and Desktop (given that they have been accessible on Apple’s iOS and the Web for months).

    Will wait and see when they fix it....

    Monday, April 14, 2014 8:17 PM
  • Any news on this?

    Wednesday, May 14, 2014 6:21 AM
  • I have exactly the same issue. It's been around for ages now. I thought such a glaring broken issue would have been dealt with quicker than this? I am so fed up. Seriously thinking about going back to Windows 7 and waiting for Windows 9.
    Sunday, August 24, 2014 5:34 PM
  • Any solution?

    Using OneDrive with a roaming profile on Windows Server 2012 R2 works fine.

    But on a Windows 8.1 client no succes yet even with the latest updates.

    Thx

    Thursday, October 16, 2014 9:33 PM
  • We've been battling with this same issue for a few months and are trying to raise an answer thru MS TAM Premier.  How can 8.1 be a viable solution in an enterprise with this issue?

    Tuesday, October 21, 2014 6:50 PM