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Startup repair offline

    Question

  • Hello,

    Last week installed new PC with Windows 7 Pro.
    It's in a domain and we have a WSUS Server, so all updates where ready to be installed.
    After installing all of the updates the Pc did boot but hang while processing the updates.

    Tried the following to repair:
    1. Last Good Know Configuration
    2. Safe Mode
    3. System Recovery Options

    With the System Recovery and the the startup repair I get the following message
    : problemsignature:
     Problem event name: startup repair offline
     Problem signature 01: 6.1.7600.16385
     Problem signature 02: 6.1.7600.16385
     Problem signature 03: Unknown
     Problem signature 04: 21200769
     Problem signature 05: AutoFailover
     Problem signature 06: 13
     Problem signature 07: no root cause
     OS version: 6.1.7601.2.1.0.256.1

    The System Recovery Options:
    - Startup Repair
    - System Restore
    - System Image Recovery
    - Windows Memory Diagnostics
    - Command Prompt

    But the only option I get is the Startup Repair?
    Also with a bootable Windows 7 Installation DVD.

    So Í have the following question:
    a. Is there a way to solve this problem?
    b. Why is there only 1 option available in the System Recovery Options?

    Hope to hear from you guys.

    Kind regards.

    Saturday, February 11, 2012 9:08 AM

Answers

  • As you mentioned that you will see the following options when booting from the DVD:
    "The System Recovery Options:
    - Startup Repair
    - System Restore
    - System Image Recovery
    - Windows Memory Diagnostics
    - Command Prompt"

    1. Have you tried to use the "Startup Repair" option? If it works?
    2. If you have created any restore point, then you can use "system restore".
    3. If you have created backup of your machine, then we can use "system image recovery".
    4. Use "Command Prompt" to run "sfc /scannow" and restart the machine to check if it works now.
    5. If none of them works, then the only solution is to reinstall the machine since we can't log into the desktop now.

    Hello,

    1. yes I have, doesn't work, see error message first post!
    2. did not manually create restore point but when updates are installed from Microsoft, restore points are automatically made?
    3. ok
    4. that's the question, why do I not get thess options: commandpromt and windows memory diagnostics?
    5. already started a new installation

    Kind regards,


    1. Usually there would be a restore point created when installing update.
    2. Since you have rebuilt the machine, it may be hard to troubleshoot the issue now. Have you checked if you can see the options(Windows Memory Diagnostic and Command Prompt) now with the new installation?

    Thanks
    Zero
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Tuesday, February 21, 2012 8:50 AM

All replies

  •  

    Hi,

    If the issue happen when installed Windows update, usually we can perform a system restore to solve the issue.

    For your symptom, I suggest to boot into Safe Mode first.

    Go to Start > Search > type "cmd".
    Rightclick cmd.exe > Choose "Run as administrator".
    Type in the following command and hit ENTER:
    sfc /scannow
    Repair any faults that comes up.

    If no error disappear, go to Start > Search > type "rstrui" > Hit ENTER. Then restoring to a previously known working restore point

    Hope that helps.

    Regards,

    Leo   Huang

    TechNet Subscriber Support

    If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.


    Leo Huang

    TechNet Community Support

    Monday, February 13, 2012 7:41 AM
    Moderator
  • Hi,

    Safe mode is not possible, and through the Windows 7 installation DVD the only recovery option I get is: Startup repair.

    Kind regards.

    Monday, February 13, 2012 9:01 AM
  •  

    Hi,

    Did you receive any error message when you click other options on WinRE?

    Try to change another installation disc for test, also check if any unnecessary hardware connect with PC (USB drive etc.)

    Regards,

    Leo   Huang

    TechNet Subscriber Support

    If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.


    Leo Huang

    TechNet Community Support

    Tuesday, February 14, 2012 3:17 AM
    Moderator
  • Hi,

    There are no other options, only Startup Repair is visible!!!!
    Tried different installation disc and there are no other hardware components connected trough USB.

    Kind regards.

    Tuesday, February 14, 2012 8:06 AM
  •  

    Hi,

    I am trying to involve someone familiar with this topic to further look at this issue.

    Regards,

    Leo   Huang

    TechNet Subscriber Support

    If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.


    Leo Huang

    TechNet Community Support


    Tuesday, February 14, 2012 8:47 AM
    Moderator
  • Since this issue is that the machine can't boot into desktop, I think it would be urgent for you, could you please try the in-place upgrade? This is a quick solution.

    How to Perform an In-Place Upgrade on Windows Vista, Windows 7, Windows Server 2008 & Windows Server 2008 R2
    http://support.microsoft.com/kb/2255099

    Before reinstalling the system, this is the last option for system file corrupt issue(I think there would be some system files corrupted since you can't boot into safe mode either), and the impact is smaller than a fresh installation.


    Thanks
    Zero
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Wednesday, February 15, 2012 11:34 AM
  • Can you tell me how I can do an in-place upgrade when booting into the desktop is impossible?

    Wednesday, February 15, 2012 1:01 PM
  • As you mentioned that you will see the following options when booting from the DVD:
    "The System Recovery Options:
    - Startup Repair
    - System Restore
    - System Image Recovery
    - Windows Memory Diagnostics
    - Command Prompt"

    1. Have you tried to use the "Startup Repair" option? If it works?
    2. If you have created any restore point, then you can use "system restore".
    3. If you have created backup of your machine, then we can use "system image recovery".
    4. Use "Command Prompt" to run "sfc /scannow" and restart the machine to check if it works now.
    5. If none of them works, then the only solution is to reinstall the machine since we can't log into the desktop now.

    Thanks.


    Thanks
    Zero
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Friday, February 17, 2012 11:51 AM
  • As you mentioned that you will see the following options when booting from the DVD:
    "The System Recovery Options:
    - Startup Repair
    - System Restore
    - System Image Recovery
    - Windows Memory Diagnostics
    - Command Prompt"

    1. Have you tried to use the "Startup Repair" option? If it works?
    2. If you have created any restore point, then you can use "system restore".
    3. If you have created backup of your machine, then we can use "system image recovery".
    4. Use "Command Prompt" to run "sfc /scannow" and restart the machine to check if it works now.
    5. If none of them works, then the only solution is to reinstall the machine since we can't log into the desktop now.

    Hello,

    1. yes I have, doesn't work, see error message first post!
    2. did not manually create restore point but when updates are installed from Microsoft, restore points are automatically made?
    3. ok
    4. that's the question, why do I not get thess options: commandpromt and windows memory diagnostics?
    5. already started a new installation

    Kind regards,

    Monday, February 20, 2012 7:51 AM
  • As you mentioned that you will see the following options when booting from the DVD:
    "The System Recovery Options:
    - Startup Repair
    - System Restore
    - System Image Recovery
    - Windows Memory Diagnostics
    - Command Prompt"

    1. Have you tried to use the "Startup Repair" option? If it works?
    2. If you have created any restore point, then you can use "system restore".
    3. If you have created backup of your machine, then we can use "system image recovery".
    4. Use "Command Prompt" to run "sfc /scannow" and restart the machine to check if it works now.
    5. If none of them works, then the only solution is to reinstall the machine since we can't log into the desktop now.

    Hello,

    1. yes I have, doesn't work, see error message first post!
    2. did not manually create restore point but when updates are installed from Microsoft, restore points are automatically made?
    3. ok
    4. that's the question, why do I not get thess options: commandpromt and windows memory diagnostics?
    5. already started a new installation

    Kind regards,


    1. Usually there would be a restore point created when installing update.
    2. Since you have rebuilt the machine, it may be hard to troubleshoot the issue now. Have you checked if you can see the options(Windows Memory Diagnostic and Command Prompt) now with the new installation?

    Thanks
    Zero
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Tuesday, February 21, 2012 8:50 AM
  • New install with the restore dvd's and all system restore options are now available, so conclusion is that the default factory installation did not provide these options!!

    Wednesday, February 22, 2012 10:20 AM
  • Hi,

    Pl try this option,

    Boot with  win7 dvd , select custom installation , and go for repair the previous installtion.

    • Proposed as answer by Andiappan KR Wednesday, February 22, 2012 12:19 PM
    • Unproposed as answer by Andiappan KR Wednesday, February 22, 2012 12:37 PM
    • Proposed as answer by Andiappan KR Wednesday, February 22, 2012 12:38 PM
    Wednesday, February 22, 2012 12:19 PM
  • Hi,

    Pl try this option,
    Boot with  win7 dvd , select custom installation , and go for repair the previous installtion.


    Already installed new OS.
    Wednesday, February 22, 2012 12:42 PM
  • Insert the Windows DVD and boot it .

    Now from the menu list select the ‘Command Prompt’ option.

    At the DOS prompt type the following three commands:

    bootrec.exe  /fixmbr

    bootrec.exe  /fixboot (may return an 'Eliment not found' message)

    bootrec.exe  /RebuildBcd

    Close the command prompt window and click the ‘Startup Repair’ option.

    The repair process may take some time, so wait until the process complete .

    Remove the System Repair DVD and click ‘Restart’.  Reboot the computer.

    Monday, April 16, 2012 5:43 AM
  • I am experiencing the same problem. Please tell me what process did you follow for rectification.
    Friday, March 13, 2015 7:41 PM
  • He reinstalled the OS.
    Saturday, May 9, 2015 1:08 AM