I am running Win 7 Enterprise x64 and have several users that will have intermitent print spooler crashes. The only system event I get says "A timeout (3000 milliseconds) was reached while waiting for a transaction response from the spooler service.". When I try to restart the Print Spooler Service it will freeze up, give me an error message, and then go to a stopped state. I can then simply start it again and everything works for a time, but then it rears it's ugly head again. I have tried to delete all old printers in the spool folder and registry as well.
Any tips are appreciated.
Increase the service timeout to a higher value in the below registry hive:
Dword value: ServicesPipeTimeout=12000,
If its not present, please create one.
- Proposed as answer by Adil Rathore Friday, January 25, 2013 2:21 PM
Unfortunately this was not the fix I was looking for. My user tried to open a word document and the splash screen for Office got stuck on "Connecting to Printer" I had to restart the spooler. When I tried to restart the spooler it again got stuck and put a 7011 event ID error in the System logs.
Please install the latest version of the printer driver to see if it helps.
Regarding the event id 7011, please refer to the following article:
Event ID 7011 — Basic Service Operations
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