locked
windows 7 pro unexpected shutdown after blue screen error RRS feed

  • Question

  • I am running Windows 7 64bit on a HP Pavilion desktop which originally came with Vista 32-bit. The systems shuts down for no apparent reason and goes back to log in screen. When I reboot, this is the message I get.

    Problem signature:
      Problem Event Name:                      BlueScreen
      OS Version:                                         6.1.7600.2.0.0.256.48
      Locale ID:                                            4105

    Additional information about the problem:
      BCCode:                                               1a
      BCP1:                                                   0000000000041287
      BCP2:                                                   0000000000000000
      BCP3:                                                  0000000000000000
      BCP4:                                                  0000000000000000
      OS Version:                                       6_1_7600
      Service Pack:                                   0_0
      Product:                                            256_1

    Files that help describe the problem:
      C:\Windows\Minidump\123010-25396-01.dmp
      C:\Users\Faisal\AppData\Local\Temp\WER-96346-0.sysdata.xml

    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt

     

    I have uploaded the minidump files in my skydrive. http://cid-3376df56415f6e1c.office.live.com/documents.aspx#s_dvHead

    Please look at it and let me know.
    Thursday, December 30, 2010 8:10 PM

Answers

  • DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.

    IMAGE_NAME:  memory_corruption

    Bug Check 0xDA: SYSTEM_PTE_MISUSE

    This indicates that a page table entry (PTE) routine has been used in an improper way.

    STACK_TEXT: 
    nt!KeBugCheckEx
    nt! ?? ::FNODOBFM::`string'+0xb43b
    nt!MiInsertCachedPte+0x1c9
    nt!MmUnmapLockedPages+0xf0
    nt!MiWaitForInPageComplete+0x711
    nt!MiIssueHardFault+0x28b
    nt!MmAccessFault+0x11c4
    nt!KiPageFault+0x16e
    nt!CcMapData+0x111
    Ntfs!FindFirstIndexEntry+0x1fa
    Ntfs!NtOfsFindRecord+0xb7
    Ntfs!NtfsRepairDeleteObjectIdIndexEntryByFileReference+0xd8
    Ntfs!NtfsVerifyAndFixFileRecord+0xe8d
    Ntfs!NtfsRepairItem+0xb01

    NTFS_FILE_SYSTEM (24)

    STACK_TEXT: 
    nt!ExpInterlockedPopEntrySListFault16
     nt!ExAllocatePoolWithTag+0x276
    Ntfs!NtfsRestartIndexEnumeration+0x271
    Ntfs!NtfsQueryDirectory+0x94e
    Ntfs!NtfsCommonDirectoryControl+0xa1
    Ntfs!NtfsFsdDirectoryControl+0x10f


    Run Chkdsk /f /r to detect and resolve any file system structural corruption. You must restart the system before the disk scan begins on a system partition.

    Please also download memtest86+ [1], burn a new bootable CD (use a CD-RW if possible) from the ISO (download and use ImgBurn [2] to do this or make double click on the ISO in Windows 7), reboot your PC and scan your RAM 4-5hours for errors. If it detects errors, replace the faulty RAM.

    Also update the BIOS (yours is from 2007):

    BiosVersion = 5.21
    BiosReleaseDate = 11/02/2007
    SystemManufacturer = HP-Pavilion
    SystemProductName = GX769AA-A2L a6318f
    SystemFamily = 103C_53316J

    André

    [1] http://www.memtest.org/download/4.10/memtest86+-4.10.iso.zip
    [2] http://www.imgburn.com/index.php?act=download


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Cloud_TS Friday, January 7, 2011 9:17 AM
    Thursday, December 30, 2010 8:51 PM
  • It still looks like a hardware issue . You get too many different crashes at one day. maybe the Motherboard is damaged or the RAM timings are too high..

    STACK_TEXT: 
    nt!MiDeletePfnList +0x252
    nt!MiDeleteAddressesInWorkingSet +0x307
    nt!MmCleanProcessAddressSpace +0x96
    nt!PspExitThread+0x47f
    nt!NtTerminateProcess+0x138
    nt!KiSystemServiceCopyEnd+0x13
    <Unloaded_Unknown_Module_00000000`00000001> +0x777c0179

    IMAGE_NAME:  memory_corruption

    FAILURE_BUCKET_ID:  X64_0xD1_nt!MiDeletePfnList+252

    Which RAM do you use? Can you please run CPU-Z [1] and post pictures of the SPD and memory tab?

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Cloud_TS Friday, January 7, 2011 9:17 AM
    Friday, December 31, 2010 2:30 PM

All replies

  • DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.

    IMAGE_NAME:  memory_corruption

    Bug Check 0xDA: SYSTEM_PTE_MISUSE

    This indicates that a page table entry (PTE) routine has been used in an improper way.

    STACK_TEXT: 
    nt!KeBugCheckEx
    nt! ?? ::FNODOBFM::`string'+0xb43b
    nt!MiInsertCachedPte+0x1c9
    nt!MmUnmapLockedPages+0xf0
    nt!MiWaitForInPageComplete+0x711
    nt!MiIssueHardFault+0x28b
    nt!MmAccessFault+0x11c4
    nt!KiPageFault+0x16e
    nt!CcMapData+0x111
    Ntfs!FindFirstIndexEntry+0x1fa
    Ntfs!NtOfsFindRecord+0xb7
    Ntfs!NtfsRepairDeleteObjectIdIndexEntryByFileReference+0xd8
    Ntfs!NtfsVerifyAndFixFileRecord+0xe8d
    Ntfs!NtfsRepairItem+0xb01

    NTFS_FILE_SYSTEM (24)

    STACK_TEXT: 
    nt!ExpInterlockedPopEntrySListFault16
     nt!ExAllocatePoolWithTag+0x276
    Ntfs!NtfsRestartIndexEnumeration+0x271
    Ntfs!NtfsQueryDirectory+0x94e
    Ntfs!NtfsCommonDirectoryControl+0xa1
    Ntfs!NtfsFsdDirectoryControl+0x10f


    Run Chkdsk /f /r to detect and resolve any file system structural corruption. You must restart the system before the disk scan begins on a system partition.

    Please also download memtest86+ [1], burn a new bootable CD (use a CD-RW if possible) from the ISO (download and use ImgBurn [2] to do this or make double click on the ISO in Windows 7), reboot your PC and scan your RAM 4-5hours for errors. If it detects errors, replace the faulty RAM.

    Also update the BIOS (yours is from 2007):

    BiosVersion = 5.21
    BiosReleaseDate = 11/02/2007
    SystemManufacturer = HP-Pavilion
    SystemProductName = GX769AA-A2L a6318f
    SystemFamily = 103C_53316J

    André

    [1] http://www.memtest.org/download/4.10/memtest86+-4.10.iso.zip
    [2] http://www.imgburn.com/index.php?act=download


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Cloud_TS Friday, January 7, 2011 9:17 AM
    Thursday, December 30, 2010 8:51 PM
  • Hello Andre,

    Thanks so much for the reply. I just finished running both tests, but could not find any problem. BTW, I used a flash drive to run the memtest86. I will let you know if I come across the same problem again.

    On a side note, how can I update my bios. When I checked HP website, it's only giving me update that are compatible with Vista only. When I try to run it, it says it does not meet the minimum requirement. Any idea? My motherboard is  MCP61PM-HM

    Friday, December 31, 2010 12:50 AM
  • I ran the memtest86 for another 9 hours....still it couldn't find any problem. I have the uploaded the latest dump files as Dump2 here http://cid-3376df56415f6e1c.office.live.com/browse.aspx/Dump2

    The blue screen appears when I am not using it. But when I keep doing something, it does not appear. When idle, it restarts and comes to the login page, it again shuts down and keeps doing it.

    Friday, December 31, 2010 1:39 PM
  • It still looks like a hardware issue . You get too many different crashes at one day. maybe the Motherboard is damaged or the RAM timings are too high..

    STACK_TEXT: 
    nt!MiDeletePfnList +0x252
    nt!MiDeleteAddressesInWorkingSet +0x307
    nt!MmCleanProcessAddressSpace +0x96
    nt!PspExitThread+0x47f
    nt!NtTerminateProcess+0x138
    nt!KiSystemServiceCopyEnd+0x13
    <Unloaded_Unknown_Module_00000000`00000001> +0x777c0179

    IMAGE_NAME:  memory_corruption

    FAILURE_BUCKET_ID:  X64_0xD1_nt!MiDeletePfnList+252

    Which RAM do you use? Can you please run CPU-Z [1] and post pictures of the SPD and memory tab?

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Cloud_TS Friday, January 7, 2011 9:17 AM
    Friday, December 31, 2010 2:30 PM
  • Here are the screenshots http://cid-3376df56415f6e1c.office.live.com/browse.aspx/.Public

    In the morning, I opened my Desktop cover to see if anything is wrong with the memory. I took them out and installed again. The computer then stopped booting and giving me a beeping sound. I thought the connection is loose. BTW, my computer came with 2 GB of RAM, then I installed another 2 GB RAM but with higher clock speed (I guess that wasn't the problem as they were performing well together for 2 years)

    Anyway, the screenshots I uploaded are the 2 GB(2x1GB) RAM it originally came with. I am trying to see if my computer still crashes. If it does, then I am almost sure that one or both of the original RAMs are faulty.  If it doesn't then it's probably one or both of the later RAMs.

    Saturday, January 1, 2011 1:58 AM
  • Sorry to bug you again....After removing my 2GB RAM, the other 2GB were working fine until recently ...I'm getting the same blue screen error again...So, I was thinking it's the damaged motherboard...or could be insufficient power supply(?)...My system originally came with 2 GB of RAM and integrated video...Later on, I added ATI Radeon HD 512MB GPU and 2 more GB RAM while my power supply was only 250W and it's a 2007 system..So, can the problem be insufficient PSU? After experiencing BSOD so many times, I'm thinking of upgrading now coz I can't figure out the problem..
    Sunday, January 30, 2011 1:25 PM
  • The CR 1T can be the cause. Change the Command Rate to 2 in the BIOS.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Sunday, January 30, 2011 1:37 PM
  • I didn't know how to change the CR to 2T but when I checked with CPU-Z, it showed 2T. Here is the screenshot http://cid-3376df56415f6e1c.office.live.com/browse.aspx/.Public?uc=2

    Anyhow, I reinstalled my OS formatting my HDD. Still the problem persists. I have uploaded the new dump files here http://cid-3376df56415f6e1c.office.live.com/browse.aspx/.Public?uc=2

    Please have a look and let me know. This is already bugging me for more than a month.

    Thanks a lot.

    Thursday, February 3, 2011 2:30 AM
  • The last picture shows CR1, the newer shows 2T. So you changed it.

    The latest crash is casued by the ATI/AMD driver:

        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Wed Oct 27 04:29:53 2010

    Install the 11.1 driver, please.

    Bug Check 0x19: BAD_POOL_HEADER

    The BAD_POOL_HEADER bug check has a value of 0x00000019. This indicates that a pool header is corrupt.

    http://msdn.microsoft.com/en-us/library/ff557389%28VS.85%29.aspx


    enable Driver verifier to get the causing driver:

    http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

    http://support.microsoft.com/?kbid=244617

    when you get a new BSOD, boot to safe mode, disable driver verifier, reboot to normal mode and upload the newest dmp file from the folder C:\Windows\Minidump to your public SkyDrive


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Thursday, February 3, 2011 2:40 PM
  • I updated the driver to 11.1 from the ATI website. Enabled verifier with non-microsoft drivers and disabled it after getting the BSOD. I uploaded the last two dump files (they were created 2 minutes apart) here named dump.zip http://cid-3376df56415f6e1c.office.live.com/browse.aspx/.Public?uc=1
    Thursday, February 3, 2011 8:24 PM
  • SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005,

    MODULE_NAME: hardware

    FAILURE_BUCKET_ID:  X64_IP_MISALIGNED

    it maybe the damaged motherboard.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Friday, February 4, 2011 3:32 PM
  • It could be the motherboard, but after I removed my Graphics card, everything works perfectly....no more BSOD. Now I'm wondering if my other 2 GB RAM were malfunctioning due to the GPU in place!
    • Proposed as answer by Andre.Ziegler Monday, February 7, 2011 2:33 PM
    Monday, February 7, 2011 3:32 AM
  • maybe. I don't use a graphic card any longer (only the IGP on my motherboard). But I remember that I also had trouble inserting some long graphic card because of the location of the RAM slots

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, February 7, 2011 2:34 PM