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windows 7 Sp1 install fails error code 8024200D RRS feed

  • Question

  • I've tried multiple times and followed multiple solutions with no success.

    I have link to my CBS.log file but I can't post the link since my account is not verified.

    I've followed a solution in response to this forum as follows but it did not work:

    1. Disable all security applications and test the issue again.

    2. Try microsoft fixit and see how it works.

    3. Run system update readiness tool, restart your system and try to install again.

      4. Download Windows 7 SP1 Standalone Installer and install it in Clean boot mode

    Any help or suggestions would be greatly appreciated.

    Thanks,


    • Edited by mxa_win7 Sunday, September 8, 2013 4:53 PM Incorrect error code in title
    Sunday, September 8, 2013 4:35 PM

Answers

  • It took a while because there were many updates that were required after the 'repair install' but sp1 eventually was downloaded and successfully installed.

    Thank you.   

    Monday, September 23, 2013 1:25 AM

All replies

  • I've copied some error sections of my cbs.log so you can see my errors:

    2013-09-08 11:11:18, Info                  CBS    SPI: Starting SPInstall version 6.1.7601.17514
    2013-09-08 11:11:20, Error                 CBS    SPI: (CheckForPendingFlag:90)Failed to open component hive at C:\Windows\System32\config\components er=0x0
    2013-09-08 11:11:20, Error                 CBS    SPI: (SPIRegQueryDWORDValue:413)Failed to query registry value: ComponentsRemoved er=0x2
    2013-09-08 11:11:20, Info                  CBS    Self extracting header found. 266 files
    20


    2013-09-08 11:11:26, Info                  CBS    SPI: Self trust verification failed for C:\Windows\System32\SPC_SP1_Wave1.xml.  0x57
    2013-09-08 11:11:26, Error                 CBS    SPI: (SPCVerifyTrust:1664)Failed to CryptCATAdminCalcHashFromFileHandle GLE=0x57
    2013-09-08 11:11:26, Info                  CBS    SPI: Installed SPInstall or XML not trusted.  Continuing with current version.
    2013-09-08 11:11:26, Info                  CBS    SPI: Self trust verification failed for C:\Windows\System32\EventProviders\spcmsg.dll.  0x57
    2013-09-08 11:11:26, Info                  CBS    SPI: Succeeded verifying trust on C:\240fe2148cdc44a26578cb0a05\f856492a980cc7be2a\spc.cat
    2013-09-08 11:11:26, Info                  CBS    SPI: Succeeded verifying trust on C:\Windows\System32\EventProviders\spcmsg.dll
    2013-09-08 11:11:26, Info                  CBS    SPI: No need to update spcmsg.dll event provider
    2013-09-08 11:11:26, Info                  CBS    SPI: Reporting Started event
    2013-09-08 11:11:26, Info                  CBS    SPI: SQM is not opted in
    2013-09-08 11:11:26, Error                 CBS    SPI: (SPIRegQueryDWORDValue:413)Failed to query registry value: UploadDisableFlag er=0x2
    2013-09-08 11:12:00, Info                  CBS    Archived backup log: C:\Windows\Logs\CBS\CbsPersist_20130908151118.cab.
    2013-09-08 11:12:43, Info                  CBS    SPI: Starting SP Compatibility\Applicability scan
    2013-09-08 11:12:43, Error                 CBS    SPI: (SPIRegQueryDWORDValue:400)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
    2013-09-08 11:12:43, Error                 CBS    SPI: (SPIRegQueryDWORDValue:400)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
    2013-09-08 11:12:43, Error                 CBS    SPI: (SPIRegQueryDWORDValue:400)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
    2013-09-08 11:12:43, Error                 CBS    SPI: (SPIRegQueryDWORDValue:400)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
    2013-09-08 11:12:44, Info                  CBS    Starting TrustedInstaller initialization.

    2013-09-08 11:13:17, Info                  CBS    SPI: freeDiffArea (8106 MB 8301296 KB)
    2013-09-08 11:13:17, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
    2013-09-08 11:13:17, Info                  CBS    SPI: vssMetaDataOverhead (1500 MB 1536000 KB)
    2013-09-08 11:13:17, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
    2013-09-08 11:13:17, Info                  CBS    SPI: copyWriteMultiplier 1.500000L
    2013-09-08 11:13:17, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
    2013-09-08 11:13:17, Info                  CBS    SPI: peakDiskNeutral (7046 MB 7215104 KB)
    2013-09-08 11:13:17, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
    2013-09-08 11:13:17, Info                  CBS    SPI: peakDiskMaxLP (393 MB 402432 KB)
    2013-09-08 11:13:17, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
    2013-09-08 11:13:17, Info                  CBS    SPI: writtenBlocksNeutral (14092 MB 14430208 KB)
    2013-09-08 11:13:17, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
    2013-09-08 11:13:17, Info                  CBS    SPI: writtenBlocksMaxLP (786 MB 804864 KB)
    2013-09-08 11:13:17, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
    2013-09-08 11:13:17, Info                  CBS    SPI: percentPeakDiskUsageBuffer 0.050000L
    2013-09-08 11:13:17, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
    2013-09-08 11:13:17, Info                  CBS    SPI: percentWrittenBlocksBuffer 0.050000L
    2013-09-08 11:13:17, Info                  CBS    SPI: Peak Disk Usage (7398 MB 7575859 KB)
    2013-09-08 11:13:17, Info                  CBS    SPI: Blocks Written (14796 MB 15151718 KB)

    2013-09-08 11:40:36, Info                  CSI    0000000e@2013/9/8:15:40:36.563 CSI Transaction @0x3635f0 destroyed
    2013-09-08 11:40:36, Error                 CBS    Failed to pre- stage package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
    2013-09-08 11:40:36, Info                  CBS    Perf: Stage chain complete.
    2013-09-08 11:40:36, Info                  CBS    Failed to stage execution chain. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
    2013-09-08 11:40:36, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

    2013-09-08 11:40:40, Info                  CBS    Exec: Processing complete.  Session: 30321830_2779055032, Package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
    2013-09-08 11:40:40, Error                 CBS    Failed to perform operation.  [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
    2013-09-08 11:40:40, Info                  CBS    Session: 30321830_2779055032 finalized. Reboot required: no [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
    2013-09-08 11:40:40, Error                 CBS    SPI: (CSPICbsClient::Finalize:737)Failed to finalize session hr=0x80070002
    2013-09-08 11:40:40, Error                 CBS    SPI: (CSPICbsClient::ChangeState:519)Failed to finalize CBS session to install package hr=0x80070002
    2013-09-08 11:40:40, Error                 CBS    SPI: (CSPCInstallTask::Execute:1010)Failed to install package with identity Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514 hr=0x80070002
    2013-09-08 11:40:40, Info                  CBS    SPI: Reporting Failed package event
    2013-09-08 11:40:40, Error                 CBS    Cannot finalize a session that has been finalized. [HRESULT = 0x800f0842 - CBS_E_SESSION_FINALIZED]
    2013-09-08 11:40:40, Info                  CBS    Session: 30321830_2779055032 finalized. Reboot required: no [HRESULT = 0x800f0842 - CBS_E_SESSION_FINALIZED]
    2013-09-08 11:40:40, Error                 CBS    SPI: (CSPICbsClient::Finalize:737)Failed to finalize session hr=0x800f0842
    2013-09-08 11:43:21, Info                  CBS    SPI: Deleting directory: C:\240fe2148cdc44a26578cb0a05\f856492a980cc7be2a\ae754d0889b7b0833dc56f0c34321f.  ret=0
    2013-09-08 11:43:21, Error                 CBS    SPI: (CSPInstall::Install:1583)Failed executing Install task hr=0x80070002
    2013-09-08 11:43:21, Info                  CBS    SPI: Ending SP Installation
    2013-09-08 11:43:21, Error                 CBS    SPI: (PerformSPInstallation:833)Failed to install SP using UI hr=0x80070002
    2013-09-08 11:43:21, Error                 CBS    SPI: (wmain:1105)Failed to perform SP installation hr=0x80070002
    2013-09-08 11:43:21, Info                  CBS    SPI: Reporting Failed event
    2013-09-08 11:44:57, Info                  CBS    SPI: SPInstall terminating, return code 0x2
    2013-09-08 11:44:57, Error                 CBS    SPI: (SPIRegQueryStringValue:700)Failed to query registry value: MiscString2 er=0x2
    2013-09-08 11:44:57, Error                 CBS    SPI: (CSystem::GetMachineName:395)Failed to query machine name from RAC hr=0x80070002
    2013-09-08 11:44:59, Info                  CBS    SPI: Deleting directory: C:\240fe2148cdc44a26578cb0a05\f856492a980cc7be2a.  ret=2

    Sunday, September 8, 2013 5:31 PM
  • here is my CheckSSUR.log:

    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.21645
    Package Version 20.0
    2013-09-08 10:18

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 743
     No errors detected

    Sunday, September 8, 2013 5:35 PM
  • Hi,

    0x8024200d = WU_E_UH_NEEDANOTHERDOWNLOAD.
    The installer requires more data to be downloaded.

    1. run the Windows Update troubleshooter:

    Open the Windows Update troubleshooter by clicking the Start button, and then clicking Control Panel. In the search box, type troubleshooter, and then click Troubleshooting. Under System and Security, click Fix problems with Windows Update.

    2.Try to run SFC to check the system files.

    http://support.microsoft.com/kb/929833

    3. reset Windows Update components.

    http://support.microsoft.com/Default.aspx?kbid=971058

    4.This issue may occur if the Windows\SoftwareDistribution\Download folder was deleted after the Windows 7 SP1 download operation was completed.

    You can rename the Software Distribution folder, and then retry the download:

    1. Click Start, click Run, type cmd in the Open box, and then click OK.
    2. At the command prompt, type services.msc.
    3. Right-click Automatic Updates, and then click Stop.
    4. Rename the C:\Windows\SoftwareDistribution\Download folder as follows:
    5. C:\Windows\SoftwareDistribution\Download.old
    6. In the Services snap-in, right-click Automatic Updates, and then click Start.
    7. Click Start, click All Programs, and then click Windows Update.

    5.For more information, please refer to the link below:

    0x8024200D and 0x800f081f error when you are installing Windows 7 or Windows Server 2008 R2 SP1

    http://blogs.technet.com/b/asiasupp/archive/2011/03/14/0x8024200d-and-0x800f081f-error-when-you-are-installing-windows-7-or-windows-server-2008-r2-sp1.aspx

    Hope this helps,

    Ada Liu

    Wednesday, September 11, 2013 6:13 AM
  • I'll give it a try, however I've run SFC multiple times with no errors but one more time won't hurt.   I'll follow your instructions and let you know how it goes - Thank you for responding.  

    One more thing, that CBS.log was generated after running the SP1 Service pack upgrade that I downloaded, then executed; it was not from the windows installer.   If that makes any difference.   I've even tried making an install CD, from the service pack .iso image with no luck.

    Thursday, September 12, 2013 1:26 AM
  • Regarding your first link, I've tried installing the service pack in clean boot mode, and I've tried in Safe Mode with nothing loaded from CD and from file on disk.  

    I"ll look into your second link after I try the suggestion from Ada but I think I"ve tried something similar already.

    Thursday, September 12, 2013 1:29 AM
  • Here are my results, not at all successful:

    1) ran the troubleshooter and it said it fixed something - green checkbox.  So I made Windows Update install the service pack.   Result: It failed with error code 8024200D.

    2) ran the troubleshooter again - it fixed something again; ran SFC - found no errors.  So I made Windows Update, install the service pack.  Result: It failed with error code 8024200D.  

    3) ran the troubleshooter again - it fixed something again; didn't run SFC again since it found no errors in above plus I've ran it many other times before with no errors; reset windows update components by down loading WindowsUpdateDiagnostic.diagcab from link provided, indicated it was resolving problems and then it detected additional problems with the following results:

    Windows Update Error 0x800F081F(2013-09-11-T-10_46_33P) Not fixed

    Problems installing recent updates Not Fixed

    Check for missing or corrupt files   Detected

    Some security settings are missing or have been changed Fixed

    Service registration is missing or corrupt   Fixed

    Problems installing recent updates Fixed

    I then restart my computer since the tool said I should.

    Brought up the updater after restart and had Windows Updater check for updates - 1 important update selected and it's the service pack so I clicked on Install updates, started downloading.....

    Result of this update: It failed with error code 8024200D

    4) ran the troubleshooter again - it fixed something again; didn't run SFC again since it found no errors in above plus I've ran it many other times before with no errors; reset windows update components by down loading WindowsUpdateDiagnostic.diagcab from link provided, indicated it was resolving problems and then it detected additional problems with similar results as above in step 3) so I"m not repeating the text again;  Followed the directions to rename the "Software Distribution" folder - couldn't find "Automatic Update" but did find "WIndows Update" which I stopped and the renamed the folder and restarted "Windows Update".  I then went to the Windows Update window, and started check for updates.   1 important update found so I clicked on install update.  Status is downloading 87.5MB Total, creating restore point, then installing...   

    Result of this update: It failed with error code 8024200D

    Ok, I did the above with Windows Essentials turned off, the firewall turned off also.  I've also tried similar steps from downloading the service pack, and using a CD with ISO image burned of service pack all failed.   

    Do you have any other suggestions?  

    Does the error messages in the CBS.log I posted above help at all in determining my problem?   I'm not sure what else to try.   I've also run Dell's utilities to check the hardware (memory, disk, etc ....) and it found no problems.   I followed your instructions the best I can but if I made a mistake somewhere or if you need more information don't hesitate to ask.

    Thanks for your help.




    Thursday, September 12, 2013 3:40 AM
  • Hi,

    1.Could you please try to  reset windows update components manually again?                                             

    2.You have a download of standalone Installer. Did the package the same as below?

        If not, I recommend you try download this package.

        http://www.microsoft.com/en-in/download/details.aspx?id=5842

    3.If it fails again, please upload the newest CBS log.

    Hope this helps,

    Ada Liu                           


    • Edited by v-Ada Friday, September 13, 2013 10:36 AM
    Friday, September 13, 2013 10:35 AM
  • 1) ok started to go through the manual steps to reset windows update ran into the following problems:

    Could not rename 'caroot2'; did a search on the internet and it seems that you need to stop the crypto service before you can rename this folder so I did and was able to rename it to caroot2.bak

    regsvr32.exe mshtml.dll - failed, error: "The module 'mshtml.dll' was loaded but the entry-point DLLRegsiterServer was not found.  Make sure that mshtml.dll is a valid dll or ocx file an then try again.

    shdocvw.dll - failed, error was loaded but the entry point not found

    browseui.dll - failed, like above

    msxml.dll - failed, error: "The module 'msxml.dll' failed to load. Make sure the binary is stored at the specified path or debug it to check for problems wit the binary or dependent .DLL files"

    gpkcsp.dll - failed, error: "The module 'gpkcsp.dll' failed to load. Make sure the binary is stored at the specified path or debug it to check for problems wit the binary or dependent .DLL files"

    sccbase.dll - failed, error: "The module 'sccbase.dll' failed to load. Make sure the binary is stored at the specified path or debug it to check for problems wit the binary or dependent .DLL files"

    slbcsp.dll - failed, error: "The module 'slbcsp.dll' failed to load. Make sure the binary is stored at the specified path or debug it to check for problems wit the binary or dependent .DLL files"

    initpki.dll - failed, error: "The module 'initpki.dll' failed to load. Make sure the binary is stored at the specified path or debug it to check for problems wit the binary or dependent .DLL files"

    wuaueng1.dll - failed, error: "The module 'wuaueng1.dll' failed to load. Make sure the binary is stored at the specified path or debug it to check for problems wit the binary or dependent .DLL files"

    wucltui.dll - failed, error : "The module 'wucltui.dll' faile to load. Make sure the binary is stored at the specified path or debug it to check for problems wit the binary or dependent .DLL files"

    wuweb.dll - failed, error: "The module 'wuweb.dll' failed to load. Make sure the binary is stored at the specified path or debug it to check for problems wit the binary or dependent .DLL files"

    qmgr.dll - failed, error: "The module 'qmgr.dll' was loaded but the entry-point DLLRegsiterServer was not found.  Make sure that qmgr.dll is a valid dll or ocx file an then try again.

    muweb.dll - failed, error: "The module 'muweb.dll' failed to load. Make sure the binary is stored at the specified path or debug it to check for problems wit the binary or dependent .DLL files"

    I started the bits and wuauserv, and the crypto service that I stopped in order to rename the caroot2 folder.

    I attempted the last step (step 11) to install the new "Windows Update" all it did was bring up my Windows Update window, and I clicked on Check for Updates, the window then displayed Checking for updates, and that's it for a while then it found 1 important update, and 2 optional updates.   I'm not sure if I successfully installed the "Windows Update" because i didn't see any indication of success or failure.

    I also downloaded the 64 bit SP1 from the link you provided above.

    Next I reset the computer but all the .dll errors above has me worried but I'll continue with the steps you have outlined.

    started the execution of the service pack that I downloaded.   Failed to install: Installation was not successful.

    Here is a link to my cbs.log file:

    ://skydrive.live.com/embed?cid=4F9D51EC38222809&resid=4F9D51EC38222809%21117&authkey=ANKplL91Tb0Yt1I

    Please add "https" in front of the link because the forum would not let me paste a link because I'm not been validated.

    It's file CBS.zip.

    Let me know if you need any other information or need to have me try something else. 

    Thank you for your help.






    • Edited by mxa_win7 Monday, September 16, 2013 3:41 AM added file name
    Saturday, September 14, 2013 2:39 AM
  • Please run SFC again, reboot and upload the CBS.log file to your favourite fileshare site, and post a link.

    Also please download and save  the CheckSUR tool from http://support.microsoft.com/kb/947821

    (you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

     

    Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.

    The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file  - and an archive …\checksur.persist.log file

     

    Then zip the CheckSUR.log and upload it to your SkyDrive Public folder so I can take a look - post a link in your reply.

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, September 14, 2013 12:09 PM
  • Noel,

    1) Ran SFC in command window

    Windows Resource Protection did not find any integrity violations.

    2) Reboot the computer

    3) copied the cbs.log file and zipped it up and uploaded to skydrive:

    ://skydrive.live.com/embed?cid=4F9D51EC38222809&resid=4F9D51EC38222809%21118&authkey=AGeVhCID5YAyB-0

    Please add https to the beginning of the above link - I can't include links in responses.

       It's file CBS_n1.zip

    4) Downloaded CheckSUR tool from link provided (404Mbytes) and executed the file.

    Installation Complete was the final window message.

    Zipped up the CheckSUR.log and CheckSUR.persist.log file and uploaded to skydrive:

    ://skydrive.live.com/embed?cid=4F9D51EC38222809&resid=4F9D51EC38222809%21119&authkey=ACaBbiLnaA9IoXo

    Again please add https to the beginning of the above link 

    It's CheckSUR.persist_n1.zip

    That's hopefully what you wanted, and thank you for your help.

       



    • Edited by mxa_win7 Monday, September 16, 2013 3:40 AM added file names
    Saturday, September 14, 2013 5:21 PM
  • Hi,

    After analyzing the logs, I found no obvious mistakes there.

    Since so many methods not work , finally I recommend you try repair install to solve the issue.

    Windows 7: Repair Install

    http://www.sevenforums.com/tutorials/3413-repair-install.html

    Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    Hope this helps,

    Ada Liu

    Tuesday, September 17, 2013 10:22 AM
  • I did find an error there -

    2013-09-13 22:05:40, Info                  CBS    SPI: Starting SPInstall version 6.1.7601.17514
    2013-09-13 22:05:41, Error                 CBS    SPI: (CheckForPendingFlag:90)Failed to open component hive at C:\Windows\System32\config\components er=0x0
    2013-09-13 22:05:41, Error                 CBS    SPI: (SPIRegQueryDWORDValue:413)Failed to query registry value: ComponentsRemoved er=0x2
    

    I suspect that the COMPONENTS hive is corrupt

    Please open an Elevated Command Prompt, and run the following command

    REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS

    what happens?

    If you get an error message, what EXACTLY is it?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, September 17, 2013 1:48 PM
  • Ran the command in a command prompt as administrator:

    ERROR: The process cannot access the file because it is being used by another process.

    I tried the same command after booting in SAFE mode, and it was successful:

    The operation completed successfully.

    • Edited by mxa_win7 Wednesday, September 18, 2013 12:30 AM
    Wednesday, September 18, 2013 12:22 AM
  • OK - so the hive is loading properly, at least - which means that there is something blocking access when SP1 tries to access it.

    A repair install sounds the easiest way forward to me too, now.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, September 18, 2013 7:18 AM
  • Noel and Ada,

    I just would like to thank you for taking the time in helping me debug my problem.

    I hope the repair install works.

    Thanks.

    Wednesday, September 18, 2013 4:24 PM
  • It took a while because there were many updates that were required after the 'repair install' but sp1 eventually was downloaded and successfully installed.

    Thank you.   

    Monday, September 23, 2013 1:25 AM
  • Hi,

    I’m so glad that you’ve solved this issue in this way, if you still have some problems about this issue, please free let me know.

    Regards,

    Ada Liu

    Monday, September 23, 2013 4:26 AM