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Windows Update KB2926765 fails with error code 8024200D. RRS feed

  • Question

  • Note: it was recommended that I post this to TechNet. It was originally posted at http://answers.microsoft.com/en-us/windows/forum/windows_vista-windows_update/vista-update-bug/ed9baacd-edd3-449f-b679-8f71614f3a15?msgId=ca75efe9-beea-41e9-afda-7ffe15f9b0f3.

    Windows Update KB2926765 keeps failing to install. The error code is 8024200D.

    I've run sfc /scannow with no errors.

    I used the System File Checker tool http://support.microsoft.com/kb/929833/en-us.

    I ran the System Update Readiness tool.  http://www.microsoft.com/en-us/download/confirmation.aspx?id=1540

    The update still failed to install.

    I've also run the MGADiag tool and the Microsoft FixIt windows update (wu) tool.

    I then downloaded the update from the Microsoft Update Catalog http://catalog.update.microsoft.com/v7/site/Home.aspx

    and copied it to the Windows\CheckSUR\packages folder (after creating the "packages" folder) , and ran the Readiness tool again.

    The update failed to install.

    I ran the readiness tool again. This time the readiness tool found no errors.

    =================================
    Checking System Update Readiness.
    Binary Version 6.0.6002.23186
    Package Version 24.0
    2014-06-14 15:33

    Checking Windows Servicing Packages
    Checking Package Manifests and Catalogs
    Checking Package Watchlist
    Checking Component Watchlist
    Checking Packages
    Checking Component Store

    Summary:
    Seconds executed: 2169
     No errors detected

    Checking CoreOS key for repairing corruptions.
    Winner version: 6.0.6002.18971.
    Processor architecture: x86.
    Check key to be repaired: wcm://Microsoft-Windows-CoreOS?version=6.0.6002.18971&language=neutral&processorArchitecture=x86&publicKeyToken=31bf3856ad364e35&versionScope=nonSxS&scope=allUsers\metadata\elements\ComputerName
    Recreated value: @_type.
    Recreated value: @dataOnly.
    Recreated value: @default.
    Recreated value: @description.
    Recreated value: @displayName.
    Recreated value: @handler.
    Recreated value: @legacyName.
    Recreated value: @legacyType.
    Recreated value: @migrate.
    Recreated value: @scope.
    Recreated value: @xsd:type.

    =======================================

    The update still fails to install.

    I also recently ran the "automatic troubleshooter" MicrosoftFixit.wu.LB.236326420485116200.3.1.Run.exe and still have the problem.

    We're using Windows Vista Business SP2 32 bit upgraded from XP. Antivirus - Bitdefender up to date. Previous antivirus - Avira Antivir and AVG. Firewall - Online Armor. The last successful update installation was Security Update for Office 2003 (KB2726929). It and other updates have installed successfully (after the KB2926765 failure) and KB2926765 keeps failing.

    Thanks.

    Tuesday, June 17, 2014 9:02 PM

Answers

  • Today I thought to try directly installing the update. (I had downloaded it from the Update Catalog and put it into the Windows\CheckSUR\packages directory previously.) To my surprise, it installed with no problem.
    • Marked as answer by cisz Thursday, June 19, 2014 4:37 PM
    Thursday, June 19, 2014 4:37 PM

All replies

  • Go  through the following thread:

    Windows Update Error Code 8024200D

    You may create another user account with administrative privileges and recheck the issue.


    S.Sengupta, Windows Entertainment and Connected Home MVP

    Wednesday, June 18, 2014 12:11 AM
  • I went through the steps in the link and it still failed. This is the windowsupdate.log

    https://onedrive.live.com/view.aspx?cid=130D42961B39E1F2&resid=130D42961B39E1F2!121&app=Word

    Tried to update from a new admin account and got the same error.

    Thanks.


    • Edited by cisz Wednesday, June 18, 2014 7:46 PM
    Wednesday, June 18, 2014 7:11 PM
  • Today I thought to try directly installing the update. (I had downloaded it from the Update Catalog and put it into the Windows\CheckSUR\packages directory previously.) To my surprise, it installed with no problem.
    • Marked as answer by cisz Thursday, June 19, 2014 4:37 PM
    Thursday, June 19, 2014 4:37 PM