Window 7 OS on a new desktop machine, Cisco router and various switches, Canon MP620 printer connected to the network. Have checked the cables and switches and all are fine.
I can add the MP620 printer under 'devices and printers' and see the printer icon, but I keep getting the message that the printer is offline when I try a test page.
I have gone into the printer maintenance area on the printer LCD screen to see the LAN setting. I can set up a wireless address ok, but I can't find a wired address for the machine. Maybe the wired LAN hardware on the printer has failed?
I have added the wireless port as a standard TCP/IP port but to no avail. Any further thoughts?
This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer
your question. This can be beneficial to other community members reading the thread.
Microsoft is conducting an online survey to understand your opinion of the Technet Web site. If you choose to participate, the online survey will be presented to you when you leave the Technet Web site.