Can't get Window 7 to see my Canon MP620 printer


  • Window 7 OS on a new desktop machine, Cisco router and various switches, Canon MP620 printer connected to the network.  Have checked the cables and switches and all are fine.

    I can add the MP620 printer under 'devices and printers' and see the printer icon, but I keep getting the message that the printer is offline when I try a test page.

    I have gone into the printer maintenance area on the printer LCD screen to see the LAN setting.  I can set up a wireless address ok, but I can't find a wired address for the machine.  Maybe the wired LAN hardware on the printer has failed?

    I have added the wireless port as a standard TCP/IP port but to no avail.  Any further thoughts?

    Thursday, October 07, 2010 4:40 AM


  • Hi,


    Thanks for the post!


    Firstly, I recommend you reinstall the printer driver, make sure it’s compatible with Windows 7.


    If it doesn’t work, you can try to disable the SNMP:

    Right click on (Network)Printer - choose Properties - go to Ports tab - choose Configure Port - then un-check SNMP Status Enable option


    This is just for troubleshooting, you could enable it again when the problems resolved.


    Here’s another similar thread you can refer to:




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    Tuesday, October 12, 2010 8:05 AM