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Can't get Window 7 to see my Canon MP620 printer

    Question

  • Window 7 OS on a new desktop machine, Cisco router and various switches, Canon MP620 printer connected to the network.  Have checked the cables and switches and all are fine.

    I can add the MP620 printer under 'devices and printers' and see the printer icon, but I keep getting the message that the printer is offline when I try a test page.

    I have gone into the printer maintenance area on the printer LCD screen to see the LAN setting.  I can set up a wireless address ok, but I can't find a wired address for the machine.  Maybe the wired LAN hardware on the printer has failed?

    I have added the wireless port as a standard TCP/IP port but to no avail.  Any further thoughts?

    Thursday, October 07, 2010 4:40 AM

Answers

  • Hi,

     

    Thanks for the post!

     

    Firstly, I recommend you reinstall the printer driver, make sure it’s compatible with Windows 7.

     

    If it doesn’t work, you can try to disable the SNMP:

    Right click on (Network)Printer - choose Properties - go to Ports tab - choose Configure Port - then un-check SNMP Status Enable option

     

    This is just for troubleshooting, you could enable it again when the problems resolved.

     

    Here’s another similar thread you can refer to: http://social.technet.microsoft.com/Forums/en-US/w7itpronetworking/thread/0cfa31d7-b44b-4241-aa31-d0ae9f0a2112

     

    Regards,

    Miya


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    Tuesday, October 12, 2010 8:05 AM
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