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KB2655992 Update fails with error "Code 80070570 - Windows Update encountered an unknown error."

    Question

  • I have tried installing KB2655992 multiple times and it continues to fail on my PC.  I have a Windows 7, SP1 installation, 64 bits.  All other updates install without issue.

    I have tried the MS 'FixIt' process with no success, and furthermore, I have tried the 'reset MS Update' fixes involving the renaming of one of the Update directories, starting stopping services, etc.  I still get the error and am unable to install this patch.

    I've attached pictures of the dialog failures -- I'll post the log tail in the next message.

    Any help appreciated.

    Robert Burns

    Thursday, August 02, 2012 2:57 PM

All replies

  • 2012-08-02 10:47:02:029 1036 16b0 Agent *********
    2012-08-02 10:47:02:029 1036 1ce8 AU Triggering Offline detection (non-interactive)
    2012-08-02 10:47:02:029 1036 16b0 Agent **  END  **  Agent: Installing updates [CallerId = wusa]
    2012-08-02 10:47:02:029 1036 1ce8 AU #############
    2012-08-02 10:47:02:029 5200 22cc COMAPI >>--  RESUMED  -- COMAPI: Install [ClientId = wusa]
    2012-08-02 10:47:02:030 1036 16b0 Agent *************
    2012-08-02 10:47:02:030 1036 1ce8 AU ## START ##  AU: Search for updates
    2012-08-02 10:47:02:030 5200 22cc COMAPI  - Install call complete (succeeded = 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
    2012-08-02 10:47:02:030 1036 1ce8 AU #########
    2012-08-02 10:47:02:030 5200 22cc COMAPI  - Reboot required = No
    2012-08-02 10:47:02:031 5200 22cc COMAPI  - WARNING: Exit code = 0x00000000; Call error code = 0x80240022
    2012-08-02 10:47:02:031 5200 22cc COMAPI ---------
    2012-08-02 10:47:02:031 5200 22cc COMAPI --  END  --  COMAPI: Install [ClientId = wusa]
    2012-08-02 10:47:02:031 5200 22cc COMAPI -------------
    2012-08-02 10:47:02:033 1036 1ce8 AU <<## SUBMITTED ## AU: Search for updates [CallId = {B2EAF9D0-83D2-4E32-87E4-A1AAD2A777E1}]
    2012-08-02 10:47:02:033 1036 d5c Agent *************
    2012-08-02 10:47:02:033 1036 d5c Agent ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2012-08-02 10:47:02:034 1036 d5c Agent *********
    2012-08-02 10:47:02:034 1036 d5c Agent  * Online = No; Ignore download priority = No
    2012-08-02 10:47:02:034 1036 d5c Agent  * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2012-08-02 10:47:02:034 1036 d5c Agent  * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
    2012-08-02 10:47:02:034 1036 d5c Agent  * Search Scope = {Machine}
    2012-08-02 10:47:10:213 1036 d5c Agent WARNING: Failed to evaluate Installed rule, updateId = {818701AF-1182-45C2-BD1E-17068AD171D6}.101, hr = 80242013
    2012-08-02 10:47:22:663 1036 d5c Agent  * Added update {4F9AF231-5723-4A52-9293-015D4E5D4CDF}.103 to search result
    2012-08-02 10:47:22:664 1036 d5c Agent  * Added update {7363544A-FCB9-45C7-8BE3-0CC41D915671}.103 to search result
    2012-08-02 10:47:22:664 1036 d5c Agent  * Added update {A8F9826C-D3FB-479B-BC98-2019C447FB2A}.103 to search result
    2012-08-02 10:47:22:664 1036 d5c Agent  * Added update {40281AED-F5E1-4CF2-B933-247A7B569465}.103 to search result
    2012-08-02 10:47:22:664 1036 d5c Agent  * Added update {0A573204-A128-4B59-A9D7-2C94347B6D65}.103 to search result
    2012-08-02 10:47:22:664 1036 d5c Agent  * Added update {9E928520-32A2-45CB-8BE1-30524F9DCA22}.103 to search result
    2012-08-02 10:47:22:664 1036 d5c Agent  * Added update {85A1454B-5B3C-4419-8BE4-36D2E1A5EFEA}.103 to search result
    2012-08-02 10:47:22:664 1036 d5c Agent  * Added update {E51EEE53-3F0E-4036-9E9C-379EE8D5D2AE}.103 to search result
    2012-08-02 10:47:22:664 1036 d5c Agent  * Added update {80AEF0A5-249C-45A5-8DF1-3B8F6FE7098F}.103 to search result
    2012-08-02 10:47:22:664 1036 d5c Agent  * Added update {CDAA29E4-7DD7-49E5-8D96-50B907F1D999}.103 to search result
    2012-08-02 10:47:22:664 1036 d5c Agent  * Added update {0CA1E71F-4CDA-4F63-8775-5720A2185895}.103 to search result
    2012-08-02 10:47:22:664 1036 d5c Agent  * Added update {87D29669-5FE2-49D9-BDB7-5B36168988AD}.103 to search result
    2012-08-02 10:47:22:664 1036 d5c Agent  * Added update {B8581264-5B75-4DDD-964E-6B46D2847E10}.103 to search result
    2012-08-02 10:47:22:664 1036 d5c Agent  * Added update {B57B109C-58C6-410A-87AB-6EF7422826ED}.103 to search result
    2012-08-02 10:47:22:664 1036 d5c Agent  * Added update {951000A7-8631-414C-9FBD-70B1B30C2E6F}.103 to search result
    2012-08-02 10:47:22:664 1036 d5c Agent  * Added update {0CA5D635-1450-4BF9-98AD-88673C9CC19D}.103 to search result
    2012-08-02 10:47:22:664 1036 d5c Agent  * Added update {0338B2CB-EE95-4E8E-BB9C-9019B1AC3D5E}.103 to search result
    2012-08-02 10:47:22:664 1036 d5c Agent  * Added update {3990251B-0690-4BBC-B59F-904D0A912B36}.103 to search result
    2012-08-02 10:47:22:664 1036 d5c Agent  * Added update {98EC768A-B7B8-4DD8-92E1-98421C0D3552}.103 to search result
    2012-08-02 10:47:22:664 1036 d5c Agent  * Added update {5FC10007-56AC-4BB1-B7C3-9FA41B339359}.103 to search result
    2012-08-02 10:47:22:664 1036 d5c Agent  * Added update {E7F842D9-D61B-426E-9C39-A50AB9BAF4A0}.103 to search result
    2012-08-02 10:47:22:664 1036 d5c Agent  * Added update {F57D17F2-7D2C-446C-A4F2-AA3171B75B21}.103 to search result
    2012-08-02 10:47:22:664 1036 d5c Agent  * Added update {9696823F-09D7-4A41-B337-AC36DAF2CEF8}.103 to search result
    2012-08-02 10:47:22:664 1036 d5c Agent  * Added update {C4BEB100-1D6E-4EF6-A67B-BC0A051C1BE5}.103 to search result
    2012-08-02 10:47:22:664 1036 d5c Agent  * Added update {26D10780-DCCD-4833-8E9D-C12A6C3B0647}.103 to search result
    2012-08-02 10:47:22:664 1036 d5c Agent  * Added update {0B6F6573-1C43-4AC8-B1BC-C3A92B57814F}.103 to search result
    2012-08-02 10:47:22:664 1036 d5c Agent  * Added update {FEB4BA02-6F01-4954-AC77-CA4B5AB00AAE}.103 to search result
    2012-08-02 10:47:22:664 1036 d5c Agent  * Added update {F88DF62E-49EF-4120-80D3-CD6A4DCB3EE4}.103 to search result
    2012-08-02 10:47:22:664 1036 d5c Agent  * Added update {C937AD03-B5F3-45A8-ABD0-CDCFACAC59D3}.103 to search result
    2012-08-02 10:47:22:664 1036 d5c Agent  * Added update {D234890A-D622-4724-AF11-E97D130814B5}.103 to search result
    2012-08-02 10:47:22:664 1036 d5c Agent  * Added update {1C6A3D87-0EFD-45F4-AB18-ECD902AC6C00}.103 to search result
    2012-08-02 10:47:22:665 1036 d5c Agent  * Added update {BD1897E6-C7AE-4912-8C4A-F6986AC96597}.103 to search result
    2012-08-02 10:47:22:665 1036 d5c Agent  * Added update {975B083A-2469-4B09-89EB-F756DA9654BC}.103 to search result
    2012-08-02 10:47:22:665 1036 d5c Agent  * Added update {258B6CA1-A8EC-4DFA-B619-FB8CECAC6E2E}.103 to search result
    2012-08-02 10:47:22:665 1036 d5c Agent  * Added update {1BDDBE8D-16EF-4E1D-A8EB-826691A014F6}.101 to search result
    2012-08-02 10:47:22:665 1036 d5c Agent  * Added update {BCBB3F8F-80B6-4B04-84B5-4D28B1E5DCC6}.107 to search result
    2012-08-02 10:47:22:665 1036 d5c Agent  * Found 36 updates and 76 categories in search; evaluated appl. rules of 1318 out of 2415 deployed entities
    2012-08-02 10:47:22:665 1036 d5c Agent *********
    2012-08-02 10:47:22:665 1036 d5c Agent **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2012-08-02 10:47:22:665 1036 d5c Agent *************
    2012-08-02 10:47:22:679 1036 d5c Report REPORT EVENT: {FFE4E1B1-D9D8-4CCA-B3BD-CC37A10630FF} 2012-08-02 10:47:01:952-0400 1 182 101 {B286BE1A-4145-47E0-B1B0-40959C7100CB} 501 80070005 wusa Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070005: Security Update for Windows (KB2655992).
    2012-08-02 10:47:22:679 1036 1a00 AU >>##  RESUMED  ## AU: Search for updates [CallId = {B2EAF9D0-83D2-4E32-87E4-A1AAD2A777E1}]
    2012-08-02 10:47:22:679 1036 1a00 AU  # 36 updates detected
    2012-08-02 10:47:22:681 1036 1a00 AU #########
    2012-08-02 10:47:22:681 1036 1a00 AU ##  END  ##  AU: Search for updates [CallId = {B2EAF9D0-83D2-4E32-87E4-A1AAD2A777E1}]
    2012-08-02 10:47:22:681 1036 1a00 AU #############
    2012-08-02 10:47:22:681 1036 1a00 AU No featured updates notifications to show
    2012-08-02 10:47:22:682 1036 1a00 AU Successfully wrote event for AU health state:0
    2012-08-02 10:47:22:685 1036 1a00 AU Successfully wrote event for AU health state:0
    2012-08-02 10:47:22:686 1036 d5c Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2012-08-02 10:47:22:686 1036 d5c Report WER Report sent: 7.6.7600.256 0x80070005 B286BE1A-4145-47E0-B1B0-40959C7100CB Install 101 Unmanaged
    2012-08-02 10:47:22:686 1036 d5c Report CWERReporter finishing event handling. (00000000)
    2012-08-02 10:47:22:687 1036 1564 AU Getting featured update notifications.  fIncludeDismissed = true
    2012-08-02 10:47:22:687 1036 1564 AU No featured updates available.
    2012-08-02 10:47:27:682 1036 d5c Report CWERReporter finishing event handling. (00000000)

    Thursday, August 02, 2012 2:58 PM
  • Hi,


    I suggest you can try to manually download this update from Microsoft Download Center and install it in Clean Boot mode to check the result.


    In addition, here is similar threads for your reference:

    Problem with update KB2655992 (on several computers) 


    Hope this helps.


    Vincent Wang

    TechNet Community Support

    Monday, August 06, 2012 8:14 AM
    Moderator
  • Vincent,

    Thanks for the advice.  I gave that a try and got a completely different error ("Installer encountered an error: 0x8007043c  This service cannot be started in Safe Mode").  I've attached a screenshot.  From the error code & screen it appears that for some reason this update is not designed to be done in 'safe mode'?

    Any other advice?

    Thanks,

    Robert Burns

    Monday, August 06, 2012 1:29 PM
  • Hi,


    Please check whether you are trying to install it in Safe Mode or not? In safe mode, Windows installer service is disabled.


    If so, please try to install it in Clean boot mode to check the result.


    Regards


    Vincent Wang

    TechNet Community Support

    Thursday, August 09, 2012 7:27 AM
    Moderator
  • Vincent,

    Quite right -- I mistook 'Safe Mode' for 'Clean Mode'.  I followed the instructions in your previous link and it failed in a different way, as shown in the attached dialog picture, without any additional information.

    Next steps?

    Thanks,

    Robert Burns

    Monday, August 13, 2012 6:49 PM
  • Hi Robert,


    According to this, please try the following:


    1. Run the Microsoft Fixit and see how it works.

    Fix the problem with Microsoft Windows Update that is not working

    2. Try System Update Readiness tool by referring to What is the System Update Readiness Tool?.

    3. Run System File Checker tool and see how it works.


    If issue persists, please upload windowsupdate.log file to Windows Live SkyDrive for further research.


    Hope this helps.


    Vincent Wang

    TechNet Community Support

    Wednesday, August 15, 2012 7:07 AM
    Moderator
  • Hi Robert,


    According to this, please try the following:


    1. Run the Microsoft Fixit and see how it works.

    Fix the problem with Microsoft Windows Update that is not working

    2. Try System Update Readiness tool by referring to What is the System Update Readiness Tool?.

    3. Run System File Checker tool and see how it works.


    If issue persists, please upload windowsupdate.log file to Windows Live SkyDrive for further research.


    Hope this helps.


    Vincent Wang

    TechNet Community Support

    Vincent,

    Thanks for the tips -- here's what I observed:

    1. I had previously run this before without success.  For completeness, I re-ran it and the result is that it says it fixes the problem, but the update still fails.

    2. Ran this update -- observed that it stayed on the 'Installing' screen for quite some time (at least 45 minutes) without any reported progress (e.g. 0%), and then all of a sudden claimed success.  I then tried the update via windows-update and it failed with the same error.

    3. Did this from an Administrator command prompt, and here's what happened:

    C:\Windows\system32>cd \temp
    
    C:\temp>sfc /scannow
    
    Beginning system scan.  This process will take some time.
    
    Beginning verification phase of system scan.
    Verification 12% complete.
    
    Windows Resource Protection could not perform the requested operation.
    
    C:\temp>sfc /scannow
    
    Beginning system scan.  This process will take some time.
    
    Another servicing or repair operation is currently running.Wait for this to finish and run sfc again.

    The Windows-Update then failed again, so no go.  I'll work on uploading the windows log to a SkyDrive -- how can I give you permissions to view the file?

    Thanks again,

    Robert Burns

    Wednesday, August 15, 2012 5:59 PM
  • Hi,


    You can refer to this to update the files.


    Use SkyDrive to upload collected files and post screen shot/picture. (Updated: 1/16/2012)

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65/


    Regards,


    Vincent Wang

    TechNet Community Support

    Friday, August 17, 2012 1:42 AM
    Moderator
  • Vincent,

    Yes, I was referring to step four of your attached link, specifically the part where you make a link private -- I don't feel comfortable making my entire update log available to the public, so I've asked for an ID/name/email address I can use for making the file available to a specific person and not the entire world.

    Thanks,

    Robert Burns

    Friday, August 17, 2012 10:01 PM
  • Hi,


    Given this situation, you can try to just post the error message from the log file. You can refer to How to read the Windowsupdate.log file.


    In addition, I would like to check whether you have tried the steps in this threads Problem with update KB2655992 (on several computers)  to manually install them the network cable unplugged?


    Regards,


    Vincent Wang

    TechNet Community Support

    Tuesday, August 21, 2012 9:17 AM
    Moderator
  • Vincent,

    Interestingly enough, I went to update one more time before trying you suggestions and it worked!  As you can see from the screen capture, that it has failed consistently every time except today.  Very curious as there are no other updates which occurred between failure and success.  Is it possible that the update itself was changed to be more robust?

    Any ideas?

    Thanks,

    Robert Burns

    Tuesday, August 21, 2012 5:44 PM
  • Hi,


    Glad to hear the update has been installed. Don’t know what happened, but it is interesting. Maybe some system or this update setting has been changed.
    Hope this issue will not occur.


    Regards,


    Vincent Wang

    TechNet Community Support

    Wednesday, August 22, 2012 7:29 AM
    Moderator