• Question

  • I looked at the minidump files using BlueScreenView and the crashe seemed to have been caused by the

     - ntoskrnl.exe

    driver. It occured while I was installing chocolatey as a dependency from nodeJS. If someone knows how to fix or avoid the problem I would be very grateful.

    Here is the link to the minidump file on my OneDrive:!Av8WqFogbiBpaizgPsEeUaCRBLo?e=lrINsc

    Kind regards,


    PS: I just saw, that i postet under the Windows 8 Topic, while I'm running a Windows 10 Pro. Deeply sorry

    • Edited by Jurilz Tuesday, November 19, 2019 7:11 AM
    Tuesday, November 19, 2019 7:04 AM

All replies

  • The bugcheck was 139:  KERNEL_SECURITY_CHECK_FAILURE

    To evaluate the BSOD please post logs for troubleshooting.

    Using administrative command prompt copy and paste this whole command.

    Make sure the default language is English so that the logs can be scanned and read.

    Choose the applicable link for the operating system:

    The command will automatically collect the computer files and place them on the desktop.

    Then use 7zip to organize the files and one drive, drop box, or google drive to place share links into the thread for troubleshooting.

    This command will automatically collect these files:  msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.

    Open administrative command prompt and copy and paste the whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    There are two files for you to find manually:

    a) C:\Windows\MEMORY.DMP

    Use file explorer > this PC > local C: drive > right upper corner search enter the above to find results.

    b) dxdiag:  

    In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread

    Please remember to vote and to mark the replies as answers if they help.

    Tuesday, November 19, 2019 10:06 AM
  • Hi Jurilz.

    The dump file has recorded a KERNEL_SECURITY_CHECK_FAILURE (139), which indicates that a kernel component has corrupted a critical data structure.
    The memory dump file contains the below information

    PROCESS_NAME:  firefox.exe
    ERROR_CODE: (NTSTATUS) 0xc0000409 - The system detected an overrun of a stack-based buffer in this application. This overrun could potentially allow a malicious user to gain control of this application.
    EXCEPTION_CODE_STR:  c0000409
    EXCEPTION_PARAMETER1:  000000000000001d

    Can you try performing the installation using a different browser and check if the error occurs again?


    Luigi Bruno

    Tuesday, November 19, 2019 10:09 AM